
My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)

Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)

a lovely garden and a great menuAnna A(Daughter of Resident/Service User)

My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)

Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)

a lovely garden and a great menuAnna A(Daughter of Resident/Service User)

Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.
The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden....
Care Provided by Southborough
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.
Contact Southborough to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Kamal Gill (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (1)
Southborough Reviews (82)
Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 82 reviews.
You kept me fully informed and I felt she was safe and very well cared for. Thank you.
Thank you for taking the time to review Southborough Nursing Home. We are pleased to hear that you feel our staff were caring and kind and that your Mother was very well cared for.
My mother has been a resident at Southborough for over a year. Having visited quite a few nursing homes in the area, I chose Southborough because I liked the relaxed atmosphere and the staff there, including a great activity manager, plus I liked the building and the gardens are really lovely. The care there is excellent; the nursing staff are friendly, responsive and professional and most have been there for some years, which is always a good sign. They always keep me informed if there is any change in my mother's health or medication. The carers are lovely too - friendly and caring - and although there has been some turnover in management and carers in the last few months, they seem to work well together, getting to know the residents and listening to any concerns.
The management and staff were very caring.
They made every effort to keep my neighbour comfortable in the last few days of her life.
Many thanks
Thank you for your feedback. We take pride in ensuring we deliver a high level of care.
My mother passed away a few days ago after being a resident for over four years. Although bed bound, she was always clean and well cared for by the staff which was a great comfort to our family and we thank you all for that.
She was a resident at Southborough Nursing Home for three years. She was always treated with compassion, care and her individual likes and dislikes and worries were always addressed. I was always informed of any change in her condition. The nursing care was excellent - professional and knowledgable as well as caring. All staff including housekeeping etc had the same high standards. Her end of life care was exemplary.
Thank you for taking time to share your experience. We take pride in ensuring we give high quality care to our residents.
We have always found the staff are pleasant and helpful. The staff always phone me to report any health issue which is considerate. It has always been a friendly atmosphere when you enter but just recently this has changed due to a change of staff at the top so it seems. I know people have different characters but it makes a lot of difference when you enter.
I would like to express my thanks for the excellent care and attention my wife is receiving at this nursing home and also thank all the staff for their kindness and support shown to me in this difficult time of my life. Thank you.
Thank you for your review. We are glad you are happy with the care provided at Southborough Nursing Home.
The atmosphere at Southborough is warm and friendly. The staff are welcoming and work well as a team. They make an effort to get to know the residents and there is a real feeling that family is important. My husband has a rare neurological disorder called Multiple System Atrophy. He moved into Southborough nursing home in August 2018. An MSA specialist nurse came to the home to train the nurses so they could learn about his illness. I was impressed with the care plan they have made. The nurses are always happy to discuss with me any concerns I may have about his care. My only concern is that on some weekends they have been short staffed.
They are proactive, positive and deliver patient care plus fully supporting the residents quality of life.
The management teams are superb!
Thank you all.
I found Southborough Nursing Home a lovely place. It is located in a quiet area, the building is atmospheric and a lot has been done to make it very comfortable for residents. Staff are helpful, always smiley, polite and accommodating. Although my partner cannot leave his room, I have seen the spacious common areas with TV and all. I am happy that my partner's children chose Southborough Nursing Home for him.
My Mother was treated with humanity, dignity, respect and kindness. All of which the family are grateful. A special mention about the nursing/ healthcare staff, who far exceeded their core role in their politeness and general helpfulness to us visitors and also their service users.
Thank you all very much.
I feel I have been well looked after in a safe environment. All the staff have been friendly and helpful. The private bathroom facility is very beneficial.
My aunt has been a resident for just under a year, so enough time to form a considered opinion. Due to a decline in health, I have seen at first hand how the home caters for both a relatively capable resident and more recently one confined to her bed.
Overall, my aunt has been happy at the home, though her health decline has inevitably affected this.The variety of lounges available to residents is a bonus, as is the range of activities. My aunt particularly enjoyed the trip to Hampton Court and winning the bingo!
The food has a 5* hygiene rating and appears excellent but I have only rated it good simply because my aunt can only consume pureed food and has limited taste so it's hard to judge objectively.
The staff are mostly well motivated and there appears to be a planned training programme.Finally, one note of caution. The home changed ownership in about March this year and time will tell what medium/long term impact this will have.
Quite good, staff very helpful.
My wife of sixty years had a stroke which left her unable to stand, swallow and speak in slow signs of understanding. From my point of view, Southborough Nursing Home staff have shown my wife gentle care and understanding of her physical and mental difficulties.
There is a nurse on duty 24/7. The care is very good,
My husband is very happy here, my daughters and I are happy he's here because the home is nice, quiet, clean and my husband is well looked after.
Carers are very kind and experienced.
Southborough Nursing Home has a warm and caring atmosphere. I feel the staff do know my mother and are always helpful, supportive and caring and kind to her and to her family. I was pleased to see fresh energy and enthusiasm for activities within the home for residents as well as outings. My sister and I both live a long way from Southborough Nursing Home but over the last year have been able to facetime our mother thanks to the help of the activities coordinator, this has been a great joy and worth such a lot to us and I believe to my mother.
Bed Vacancies
Please contact us for latest vacancies.
News (46) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Southborough.
Meet the Team (1)

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.
I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.
What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.
My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southborough to verify any information. View our terms and conditions. Southborough has an Enhanced Service -more info.