Southborough

12/14 Langley Avenue, Surbiton KT6 6QL
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9.7 81 Reviews
  • Southborough, Surbiton
Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden.

There is always something to look forward to and the team aim to cultivate a sense of belonging, ensuring that everyone feels comfortable and supported when in taking part in the meaningful activities.
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Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southborough to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Southborough Reviews (81)

9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 81 reviews.

Overall Experience
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  • 15
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Date Published
  • 81
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  • 29
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Reviewer Connection to Southborough
  • 25
  • 10
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  • 4
  • 2
  • 1
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Total of 81, showing 61-80
Review from S C (Daughter of Resident) published on 17 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Southborough for over a year. Having visited quite a few nursing homes in the area, I chose Southborough because I liked the relaxed atmosphere and the staff there, including a great activity manager, plus I liked the building and the gardens are really lovely. The care
there is excellent; the nursing staff are friendly, responsive and professional and most have been there for some years, which is always a good sign. They always keep me informed if there is any change in my mother's health or medication. The carers are lovely too - friendly and caring - and although there has been some turnover in management and carers in the last few months, they seem to work well together, getting to know the residents and listening to any concerns.
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Review from R C (Next of Kin) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My neighbour was placed in Southborough after a lengthy stay in hospital.
The management and staff were very caring.
They made every effort to keep my neighbour comfortable in the last few days of her life.
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Review from Carol B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was difficult and demanding but you dealt with her admirably.
Many thanks
Reply from Portia Nleya, Home Manager at SouthboroughThank you for your feedback. We take pride in ensuring we deliver a high level of care.
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Review from P S (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother passed away a few days ago after being a resident for over four years. Although bed bound, she was always clean and well cared for by the staff which was a great comfort to our family and we thank you all for that.
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Review from Margaret T (Friend of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She was a resident at Southborough Nursing Home for three years. She was always treated with compassion, care and her individual likes and dislikes and worries were always addressed. I was always informed of any change in her condition. The nursing care was excellent - professional and knowledgable
as well as caring. All staff including housekeeping etc had the same high standards. Her end of life care was exemplary.
Reply from Portia Nleya, Home Manager at SouthboroughThank you for taking time to share your experience. We take pride in ensuring we give high quality care to our residents.
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Review from Gillian A (Cousin of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always found the staff are pleasant and helpful. The staff always phone me to report any health issue which is considerate. It has always been a friendly atmosphere when you enter but just recently this has changed due to a change of staff at the top so it seems. I know people have different
characters but it makes a lot of difference when you enter.
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Review from Christopher S (Husband of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks for the excellent care and attention my wife is receiving at this nursing home and also thank all the staff for their kindness and support shown to me in this difficult time of my life. Thank you.
Reply from Portia Nleya, Home Manager at SouthboroughThank you for your review. We are glad you are happy with the care provided at Southborough Nursing Home.
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Review from Viviane M (Wife of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere at Southborough is warm and friendly. The staff are welcoming and work well as a team. They make an effort to get to know the residents and there is a real feeling that family is important. My husband has a rare neurological disorder called Multiple System Atrophy. He moved into Southborough
nursing home in August 2018. An MSA specialist nurse came to the home to train the nurses so they could learn about his illness. I was impressed with the care plan they have made. The nurses are always happy to discuss with me any concerns I may have about his care. My only concern is that on some weekends they have been short staffed.
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Review from Gregory H (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southborough Nursing Home have an excellent, attentive care team who fully support my father's needs.
They are proactive, positive and deliver patient care plus fully supporting the residents quality of life.
The management teams are superb!
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Review from Colin N (Respite Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came in for 2 - 3 months and left fit and well 11 months later.
Thank you all.
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Review from Elizabeth B (Partner of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Southborough Nursing Home a lovely place. It is located in a quiet area, the building is atmospheric and a lot has been done to make it very comfortable for residents. Staff are helpful, always smiley, polite and accommodating. Although my partner cannot leave his room, I have seen the spacious
common areas with TV and all. I am happy that my partner's children chose Southborough Nursing Home for him.
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Review from Alan E (Son of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was treated with humanity, dignity, respect and kindness. All of which the family are grateful. A special mention about the nursing/ healthcare staff, who far exceeded their core role in their politeness and general helpfulness to us visitors and also their service users.


Thank you all

very much.
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Review from R S (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I have been well looked after in a safe environment. All the staff have been friendly and helpful. The private bathroom facility is very beneficial.
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Review from David U (Nephew of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident for just under a year, so enough time to form a considered opinion. Due to a decline in health, I have seen at first hand how the home caters for both a relatively capable resident and more recently one confined to her bed.


Overall, my aunt has been happy at the home,

though her health decline has inevitably affected this.
The variety of lounges available to residents is a bonus, as is the range of activities. My aunt particularly enjoyed the trip to Hampton Court and winning the bingo!


The food has a 5* hygiene rating and appears excellent but I have only rated it good simply because my aunt can only consume pureed food and has limited taste so it's hard to judge objectively.


The staff are mostly well motivated and there appears to be a planned training programme.
Finally, one note of caution. The home changed ownership in about March this year and time will tell what medium/long term impact this will have.

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Review from Kath G (Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite good, staff very helpful.
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Review from Gordon H (Husband of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife of sixty years had a stroke which left her unable to stand, swallow and speak in slow signs of understanding. From my point of view, Southborough Nursing Home staff have shown my wife gentle care and understanding of her physical and mental difficulties.
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Review from Jane M (Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a nurse on duty 24/7. The care is very good,
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Review from Sonja (Husband of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had a stroke in 2005 at home, I was with him when it happened. After an operation he was then moved to LRH Southborough 2 years later.
My husband is very happy here, my daughters and I are happy he's here because the home is nice, quiet, clean and my husband is well looked after.
Carers
are very kind and experienced.
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Review from A B (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southborough Nursing Home has a warm and caring atmosphere. I feel the staff do know my mother and are always helpful, supportive and caring and kind to her and to her family. I was pleased to see fresh energy and enthusiasm for activities within the home for residents as well as outings. My sister
and I both live a long way from Southborough Nursing Home but over the last year have been able to facetime our mother thanks to the help of the activities coordinator, this has been a great joy and worth such a lot to us and I believe to my mother.
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Review from Brenda M (Daughter of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here almost six months, having moved from a nearby nursing home which closed. Once settled she has been content here, treated will and with regard to her own needs. She is mentally very alert, enjoys quizzes and conversation within limits of her deafness. She enjoys her food and for
the most part is good. The staff are unfailing friendly though sometimes short staffed. Communication with families is excellent.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Southborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Southborough is calculated as follows: ( (259 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 340 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southborough is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Accreditations

Meet the Team (1)

Kamal

Kamal Gill

Job Title: Home Manager Joined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.


I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.


What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.


My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southborough to verify any information. View our terms and conditions. Southborough has an Enhanced Service - more info.