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Southborough

12/14 Langley Avenue, Surbiton, London KT6 6QL
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My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)
Southborough, Surbiton
Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)
Southborough, Surbiton
a lovely garden and a great menuAnna A(Daughter of Resident/Service User)
Southborough, Surbiton

Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden....  

Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Southborough Reviews (82)

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9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years. Over all time Southborough has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from N L (Daughter of Resident) published on 29 November 2019 Submitted via Postal Card
Overall Experience
My mother stayed with you for 6 weeks. Your staff are caring, kind and very pleasant.

You kept me fully informed and I felt she was safe and very well cared for. Thank you.

Reply from Tori Blackadder, Marketing Assistant at Southborough

Thank you for taking the time to review Southborough Nursing Home. We are pleased to hear that you feel our staff were caring and kind and that your Mother was very well cared for.

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Review from S C (Daughter of Resident) published on 17 May 2019 Submitted via Website
Overall Experience

My mother has been a resident at Southborough for over a year. Having visited quite a few nursing homes in the area, I chose Southborough because I liked the relaxed atmosphere and the staff there, including a great activity manager, plus I liked the building and the gardens are really lovely. The care there is excellent; the nursing staff are friendly, responsive and professional and most have been there for some years, which is always a good sign. They always keep me informed if there is any change in my mother's health or medication. The carers are lovely too - friendly and caring - and although there has been some turnover in management and carers in the last few months, they seem to work well together, getting to know the residents and listening to any concerns.

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Review from R C (Next of Kin) published on 9 April 2019 Submitted via Postal Card
Overall Experience
My neighbour was placed in Southborough after a lengthy stay in hospital.
The management and staff were very caring.

They made every effort to keep my neighbour comfortable in the last few days of her life.

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Review from Carol B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Mum was difficult and demanding but you dealt with her admirably.

Many thanks

Reply from Portia Nleya, Home Manager at Southborough

Thank you for your feedback. We take pride in ensuring we deliver a high level of care.

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Review from P S (Son of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

My mother passed away a few days ago after being a resident for over four years. Although bed bound, she was always clean and well cared for by the staff which was a great comfort to our family and we thank you all for that.

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Review from Margaret T (Friend of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience

She was a resident at Southborough Nursing Home for three years. She was always treated with compassion, care and her individual likes and dislikes and worries were always addressed. I was always informed of any change in her condition. The nursing care was excellent - professional and knowledgable as well as caring. All staff including housekeeping etc had the same high standards. Her end of life care was exemplary.

Reply from Portia Nleya, Home Manager at Southborough

Thank you for taking time to share your experience. We take pride in ensuring we give high quality care to our residents.

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Review from Gillian A (Cousin of Resident) published on 25 January 2019 Submitted via Postal Card
Overall Experience

We have always found the staff are pleasant and helpful. The staff always phone me to report any health issue which is considerate. It has always been a friendly atmosphere when you enter but just recently this has changed due to a change of staff at the top so it seems. I know people have different characters but it makes a lot of difference when you enter.

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Review from Christopher S (Husband of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience

I would like to express my thanks for the excellent care and attention my wife is receiving at this nursing home and also thank all the staff for their kindness and support shown to me in this difficult time of my life. Thank you.

Reply from Portia Nleya, Home Manager at Southborough

Thank you for your review. We are glad you are happy with the care provided at Southborough Nursing Home.

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Review from Viviane M (Wife of Resident) published on 2 January 2019 Submitted via Website
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The atmosphere at Southborough is warm and friendly. The staff are welcoming and work well as a team. They make an effort to get to know the residents and there is a real feeling that family is important. My husband has a rare neurological disorder called Multiple System Atrophy. He moved into Southborough nursing home in August 2018. An MSA specialist nurse came to the home to train the nurses so they could learn about his illness. I was impressed with the care plan they have made. The nurses are always happy to discuss with me any concerns I may have about his care. My only concern is that on some weekends they have been short staffed.

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Review from Gregory H (Son of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience
Southborough Nursing Home have an excellent, attentive care team who fully support my father's needs.
They are proactive, positive and deliver patient care plus fully supporting the residents quality of life.

The management teams are superb!

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Review from Colin N (Respite Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience
Came in for 2 - 3 months and left fit and well 11 months later.

Thank you all.

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Review from Elizabeth B (Partner of Resident) published on 14 September 2018 Submitted via Postal Card
Overall Experience

I found Southborough Nursing Home a lovely place. It is located in a quiet area, the building is atmospheric and a lot has been done to make it very comfortable for residents. Staff are helpful, always smiley, polite and accommodating. Although my partner cannot leave his room, I have seen the spacious common areas with TV and all. I am happy that my partner's children chose Southborough Nursing Home for him.

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Review from Alan E (Son of Resident) published on 29 November 2017 Submitted via Website
Overall Experience

My Mother was treated with humanity, dignity, respect and kindness. All of which the family are grateful. A special mention about the nursing/ healthcare staff, who far exceeded their core role in their politeness and general helpfulness to us visitors and also their service users.

Thank you all very much.

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Review from R S (Resident / Service User) published on 8 November 2017 Submitted via Postal Card
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I feel I have been well looked after in a safe environment. All the staff have been friendly and helpful. The private bathroom facility is very beneficial.

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Review from David U (Nephew of Resident) published on 26 October 2017 Submitted via Website
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My aunt has been a resident for just under a year, so enough time to form a considered opinion. Due to a decline in health, I have seen at first hand how the home caters for both a relatively capable resident and more recently one confined to her bed.

Overall, my aunt has been happy at the home, though her health decline has inevitably affected this.

The variety of lounges available to residents is a bonus, as is the range of activities. My aunt particularly enjoyed the trip to Hampton Court and winning the bingo!

The food has a 5* hygiene rating and appears excellent but I have only rated it good simply because my aunt can only consume pureed food and has limited taste so it's hard to judge objectively.

The staff are mostly well motivated and there appears to be a planned training programme.

Finally, one note of caution. The home changed ownership in about March this year and time will tell what medium/long term impact this will have.

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Review from Kath G (Resident / Service User) published on 11 April 2017 Submitted via Postal Card
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Quite good, staff very helpful.

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Review from Gordon H (Husband of Resident) published on 10 April 2017 Submitted via Postal Card
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My wife of sixty years had a stroke which left her unable to stand, swallow and speak in slow signs of understanding. From my point of view, Southborough Nursing Home staff have shown my wife gentle care and understanding of her physical and mental difficulties.

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Review from Jane M (Resident / Service User) published on 29 April 2016 Submitted via Postal Card
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There is a nurse on duty 24/7. The care is very good,

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Review from Sonja (Husband of Resident) published on 16 March 2016 Submitted via Postal Card
Overall Experience
My husband had a stroke in 2005 at home, I was with him when it happened. After an operation he was then moved to LRH Southborough 2 years later.
My husband is very happy here, my daughters and I are happy he's here because the home is nice, quiet, clean and my husband is well looked after.

Carers are very kind and experienced.

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Review from A B (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card
Overall Experience

Southborough Nursing Home has a warm and caring atmosphere. I feel the staff do know my mother and are always helpful, supportive and caring and kind to her and to her family. I was pleased to see fresh energy and enthusiasm for activities within the home for residents as well as outings. My sister and I both live a long way from Southborough Nursing Home but over the last year have been able to facetime our mother thanks to the help of the activities coordinator, this has been a great joy and worth such a lot to us and I believe to my mother.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (46) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Southborough.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

Meet the Team (1)

Kamal Gill
Kamal GillJob Title:Home ManagerJoined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.

I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.

What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.

My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

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