Southborough

You kept me fully informed and I felt she was safe and very well cared for. Thank you.

My mother has been a resident at Southborough for over a year. Having visited quite a few nursing homes in the area, I chose Southborough because I liked the relaxed atmosphere and the staff there, including a great activity manager, plus I liked the building and the gardens are really lovely. The care there is excellent; the nursing staff are friendly, responsive and professional and most have been there for some years, which is always a good sign. They always keep me informed if there is any change in my mother's health or medication. The carers are lovely too - friendly and caring - and although there has been some turnover in management and carers in the last few months, they seem to work well together, getting to know the residents and listening to any concerns.

They made every effort to keep my neighbour comfortable in the last few days of her life.

Many thanks

My mother passed away a few days ago after being a resident for over four years. Although bed bound, she was always clean and well cared for by the staff which was a great comfort to our family and we thank you all for that.

She was a resident at Southborough Nursing Home for three years. She was always treated with compassion, care and her individual likes and dislikes and worries were always addressed. I was always informed of any change in her condition. The nursing care was excellent - professional and knowledgable as well as caring. All staff including housekeeping etc had the same high standards. Her end of life care was exemplary.

We have always found the staff are pleasant and helpful. The staff always phone me to report any health issue which is considerate. It has always been a friendly atmosphere when you enter but just recently this has changed due to a change of staff at the top so it seems. I know people have different characters but it makes a lot of difference when you enter.

I would like to express my thanks for the excellent care and attention my wife is receiving at this nursing home and also thank all the staff for their kindness and support shown to me in this difficult time of my life. Thank you.

The atmosphere at Southborough is warm and friendly. The staff are welcoming and work well as a team. They make an effort to get to know the residents and there is a real feeling that family is important. My husband has a rare neurological disorder called Multiple System Atrophy. He moved into Southborough nursing home in August 2018. An MSA specialist nurse came to the home to train the nurses so they could learn about his illness. I was impressed with the care plan they have made. The nurses are always happy to discuss with me any concerns I may have about his care. My only concern is that on some weekends they have been short staffed.

The management teams are superb!

Thank you all.

I found Southborough Nursing Home a lovely place. It is located in a quiet area, the building is atmospheric and a lot has been done to make it very comfortable for residents. Staff are helpful, always smiley, polite and accommodating. Although my partner cannot leave his room, I have seen the spacious common areas with TV and all. I am happy that my partner's children chose Southborough Nursing Home for him.

My Mother was treated with humanity, dignity, respect and kindness. All of which the family are grateful. A special mention about the nursing/ healthcare staff, who far exceeded their core role in their politeness and general helpfulness to us visitors and also their service users.

Thank you all very much.

I feel I have been well looked after in a safe environment. All the staff have been friendly and helpful. The private bathroom facility is very beneficial.

My aunt has been a resident for just under a year, so enough time to form a considered opinion. Due to a decline in health, I have seen at first hand how the home caters for both a relatively capable resident and more recently one confined to her bed.

The variety of lounges available to residents is a bonus, as is the range of activities. My aunt particularly enjoyed the trip to Hampton Court and winning the bingo!

The food has a 5* hygiene rating and appears excellent but I have only rated it good simply because my aunt can only consume pureed food and has limited taste so it's hard to judge objectively.

Finally, one note of caution. The home changed ownership in about March this year and time will tell what medium/long term impact this will have.

Quite good, staff very helpful.

My wife of sixty years had a stroke which left her unable to stand, swallow and speak in slow signs of understanding. From my point of view, Southborough Nursing Home staff have shown my wife gentle care and understanding of her physical and mental difficulties.

There is a nurse on duty 24/7. The care is very good,

Carers are very kind and experienced.

Southborough Nursing Home has a warm and caring atmosphere. I feel the staff do know my mother and are always helpful, supportive and caring and kind to her and to her family. I was pleased to see fresh energy and enthusiasm for activities within the home for residents as well as outings. My sister and I both live a long way from Southborough Nursing Home but over the last year have been able to facetime our mother thanks to the help of the activities coordinator, this has been a great joy and worth such a lot to us and I believe to my mother.