Submit a Review for Chalgrove Care and Nursing Home
5-7 Westminster Road East, Branksome, Poole, BH13 6JF
View full details of Chalgrove Care and Nursing HomeLatest Reviews for Chalgrove Care and Nursing Home
29 January 2026
I am very happy with the care that my mum has received. The physical environment, lounge, dining area and room are very pleasing. It has a warm feel about the place. My mum loves sitting in the lovely garden when sunny. The activity staff are amazing as well as the nurses who all try to encourage my
mum to take part.
12 January 2026
My mum is now a resident at Chalgrove and has been for the last 6 weeks. Sadly after fracturing her hip twice and several hospital admissions mum's needs couldn't be managed at home any longer as she now needed 24 hour care. Mum has settled in really well and says she feels safe and happy at
Chalgrove. All the staff are friendly, supportive to mum's needs and for us as a family it gives us a piece of mind she is being well looked after.
09 December 2025
First time I have been to this home. Very pleasant and friendly place. Would recommend.
17 November 2025
Although my father has only been at Chalgrove for a few weeks and settling in. What I have noticed the management and staff take on board and implement my father's care needs. Which I am extremely pleased about.
21 October 2025
The care given was excellent. Was very concerned about the entrance as there is no rail to hold on. The shower didn't work in the bathroom so had to be taken to another one.
16 October 2025
Dad moved into Chalgrove in September. Management and staff could not be more kind, caring and supportive to help a smooth transition from home. His room is light, airy and cosy. With the support, in particular, of the maintenance manager it was soon feeling homely and comfortable. Dad's medical and
care needs are well looked after with sympathetic attention. Food is one of Dad's pleasures. The choice and variety is excellent with refreshments served throughout the day. The main enjoyment for Dad is sport. The maintenance manager went above and beyond to support us to transfer his sky package (this proved much more challenging than expected). The maintenance manager spent a lot of time assisting us with this, recognising how important it was in Dad's settling in process. We cannot thank him enough. As a family we are thankful that Dad's safety, health and well-being are in such good hands.
21 July 2025
My mum was placed into the care of Chalgrove from hospital. She became calmer once she settled & although she was only with them for just over 2 weeks, our family are so grateful for the care & dedication of the staff who looked after mum until she passed away. It is such a warm & friendly home.
01 July 2025
My mum has been living at the Edwardian side of Chalgrove Nursing and Care Home for some time now, and I can't thank the team enough for the care and compassion they've shown - not just to her, but to us as a family too.
She moved in following a series of strokes, and her needs have
understandably become more complex over time. The staff have handled everything with a level of professionalism, kindness, and patience that has been so reassuring. From personal care to making sure she feels emotionally supported, they've made a real difference to her quality of life.
What I also want to acknowledge is how they've supported us as a family. Let's just say the family dynamic isn't always straightforward, but the team have always remained friendly, understanding, and helpful - never judging, always trying to do the right thing for Mum. That kind of empathy goes a long way and hasn't gone unnoticed. Would highly recommend
10 April 2025
Wonderful and loving care for my mother for more than ten years almost to her 100th birthday. My review is about Edwardian building.
Special thanks to the manager and other members of the team. Also to another member of staff and her hard working colleagues. Thanks too to the activities team.
I
visited almost every day and was treated as part of the Chalgrove family.
09 April 2025
The care was very good, the carers and nurses were all very caring and considerate to my mother, she was very well. I know the home put on daily activities, the ones I knew about were always very good, but my mother did not attend activities on a daily basis, as she was bedridden most of the time.
The staff did hoist my mother in and out of bed, but eventually she was to frail for that to happen unfortunately
08 April 2025
Dreadful place. My stepmum was placed here further to being hospitalised Feb 2024. She had Alzheimer's and had lost the ability to walk, feed herself or communicate. My father chose a room on the ground floor but was persuaded to change to a room on the 1st floor as was told bigger room would allow
them to get a hoist in so she could get to lounge/dining room. She never left the room once in the 3 months she was there! Her view was the side of a wardrobe. She had no care and her condition rapidly deteriorated. Always thirsty when we visited. Had to get SS involved to get her moved out before she died there. Moved to a great home in the end where she improved and was treated with dignity and respect.
31 March 2025
Its such a relief to know that mum is happy and well looked after in her forever home. The staff and management are caring, friendly and professional. Mum enjoys the activities, entertainment and her days out. Charlgrove is very homely, clean and tidy. I have no concerns or complaints. Charlgrove,
thank you.
06 February 2025
Beautiful place, lovely staff. All committed to the care of the residents and their family. My mum was happy being a resident at Chalgrove Care and Nursing Home as all of the staff were very caring and supportive of my mum's needs.
23 December 2024
Since our dad moved from hospital to Charlgrove Care he has gone from strength to strength, thanks to the wonderful team looking after him at Charlgrove. When dad left hospital, we thought he was at the end of his life, but with the care and support from Charlgrove dad is still with us and is doing
better than any of us had hoped. The staff treat dad with care and respect and always keep us informed as to his well-being. Even though Charlgrove is a long way from where we live, having considered moving dad closer to us, we have decided that we could not guarantee the care he would receive elsewhere would be as good as it is here. We would like to take this opportunity to thank all of the staff for being so kind and looking after our wonderful dad so well.
12 August 2024
All the staff are so friendly and helpful. Mum is happy and well cared for. Dad is made welcome and can stay for lunch with Mum, which is lovely to see that they can both still spend time together.
The front door is always opened with a welcoming greeting, and we leave knowing mum is receiving the
best care. The care coordinator makes so much effort to entertain the residents, and it's great to see updates of their weekly entertainment on their website.
24 June 2024
My Mum has been cared for very well here, I don't think I've heard her laugh so much and there is always music on somewhere, which she loves. The staff are fantastic and always seem happy and helpful.
17 June 2024
The staff are polite, and I feel at home every time I visit. I have no complaints. As I have no concerns, everything is fine. No problems.
30 November 2023
My dad was a vibrant, independent 90 year old until he broke his hip, underwent surgery and it was established that he could no longer live independently. Following his surgery his underlying dementia accelerated overnight and the difficult decision to seek nursing care was taken. I am very happy
that we chose Chalgrove to look after Dad. He was comfortable, treated with respect and love and spent his last year being very well supported. All staff members have been incredibly kind and supportive to us as a family when they knew that we were struggling with his deterioration and I am comforted to know that he was looked after so well until the very end.
02 October 2023
Excellent care from the manager and the staff. They made my dad's last days calm and peaceful. Very professional and nothing was too much for them to accommodate. I was able to visit at any time and always talk about specific needs for Dad.
05 September 2023
Very happy with the care provided for my mother. She has settled well and likes all the staff that she comes into contact with. The staff are always professional, caring and friendly. Would recommend Chalgrove.
Latest Reviews for Chalgrove Care and Nursing Home
29 January 2026
I am very happy with the care that my mum has received. The physical environment, lounge, dining area and room are very pleasing. It has a warm feel about the place. My mum loves sitting in the lovely garden when sunny. The activity staff are amazing as well as the nurses who all try to encourage my
mum to take part.
12 January 2026
My mum is now a resident at Chalgrove and has been for the last 6 weeks. Sadly after fracturing her hip twice and several hospital admissions mum's needs couldn't be managed at home any longer as she now needed 24 hour care. Mum has settled in really well and says she feels safe and happy at
Chalgrove. All the staff are friendly, supportive to mum's needs and for us as a family it gives us a piece of mind she is being well looked after.
09 December 2025
First time I have been to this home. Very pleasant and friendly place. Would recommend.
17 November 2025
Although my father has only been at Chalgrove for a few weeks and settling in. What I have noticed the management and staff take on board and implement my father's care needs. Which I am extremely pleased about.
21 October 2025
The care given was excellent. Was very concerned about the entrance as there is no rail to hold on. The shower didn't work in the bathroom so had to be taken to another one.
16 October 2025
Dad moved into Chalgrove in September. Management and staff could not be more kind, caring and supportive to help a smooth transition from home. His room is light, airy and cosy. With the support, in particular, of the maintenance manager it was soon feeling homely and comfortable. Dad's medical and
care needs are well looked after with sympathetic attention. Food is one of Dad's pleasures. The choice and variety is excellent with refreshments served throughout the day. The main enjoyment for Dad is sport. The maintenance manager went above and beyond to support us to transfer his sky package (this proved much more challenging than expected). The maintenance manager spent a lot of time assisting us with this, recognising how important it was in Dad's settling in process. We cannot thank him enough. As a family we are thankful that Dad's safety, health and well-being are in such good hands.
21 July 2025
My mum was placed into the care of Chalgrove from hospital. She became calmer once she settled & although she was only with them for just over 2 weeks, our family are so grateful for the care & dedication of the staff who looked after mum until she passed away. It is such a warm & friendly home.
01 July 2025
My mum has been living at the Edwardian side of Chalgrove Nursing and Care Home for some time now, and I can't thank the team enough for the care and compassion they've shown - not just to her, but to us as a family too.
She moved in following a series of strokes, and her needs have
understandably become more complex over time. The staff have handled everything with a level of professionalism, kindness, and patience that has been so reassuring. From personal care to making sure she feels emotionally supported, they've made a real difference to her quality of life.
What I also want to acknowledge is how they've supported us as a family. Let's just say the family dynamic isn't always straightforward, but the team have always remained friendly, understanding, and helpful - never judging, always trying to do the right thing for Mum. That kind of empathy goes a long way and hasn't gone unnoticed. Would highly recommend
10 April 2025
Wonderful and loving care for my mother for more than ten years almost to her 100th birthday. My review is about Edwardian building.
Special thanks to the manager and other members of the team. Also to another member of staff and her hard working colleagues. Thanks too to the activities team.
I
visited almost every day and was treated as part of the Chalgrove family.
09 April 2025
The care was very good, the carers and nurses were all very caring and considerate to my mother, she was very well. I know the home put on daily activities, the ones I knew about were always very good, but my mother did not attend activities on a daily basis, as she was bedridden most of the time.
The staff did hoist my mother in and out of bed, but eventually she was to frail for that to happen unfortunately
08 April 2025
Dreadful place. My stepmum was placed here further to being hospitalised Feb 2024. She had Alzheimer's and had lost the ability to walk, feed herself or communicate. My father chose a room on the ground floor but was persuaded to change to a room on the 1st floor as was told bigger room would allow
them to get a hoist in so she could get to lounge/dining room. She never left the room once in the 3 months she was there! Her view was the side of a wardrobe. She had no care and her condition rapidly deteriorated. Always thirsty when we visited. Had to get SS involved to get her moved out before she died there. Moved to a great home in the end where she improved and was treated with dignity and respect.
31 March 2025
Its such a relief to know that mum is happy and well looked after in her forever home. The staff and management are caring, friendly and professional. Mum enjoys the activities, entertainment and her days out. Charlgrove is very homely, clean and tidy. I have no concerns or complaints. Charlgrove,
thank you.
06 February 2025
Beautiful place, lovely staff. All committed to the care of the residents and their family. My mum was happy being a resident at Chalgrove Care and Nursing Home as all of the staff were very caring and supportive of my mum's needs.
23 December 2024
Since our dad moved from hospital to Charlgrove Care he has gone from strength to strength, thanks to the wonderful team looking after him at Charlgrove. When dad left hospital, we thought he was at the end of his life, but with the care and support from Charlgrove dad is still with us and is doing
better than any of us had hoped. The staff treat dad with care and respect and always keep us informed as to his well-being. Even though Charlgrove is a long way from where we live, having considered moving dad closer to us, we have decided that we could not guarantee the care he would receive elsewhere would be as good as it is here. We would like to take this opportunity to thank all of the staff for being so kind and looking after our wonderful dad so well.
12 August 2024
All the staff are so friendly and helpful. Mum is happy and well cared for. Dad is made welcome and can stay for lunch with Mum, which is lovely to see that they can both still spend time together.
The front door is always opened with a welcoming greeting, and we leave knowing mum is receiving the
best care. The care coordinator makes so much effort to entertain the residents, and it's great to see updates of their weekly entertainment on their website.
24 June 2024
My Mum has been cared for very well here, I don't think I've heard her laugh so much and there is always music on somewhere, which she loves. The staff are fantastic and always seem happy and helpful.
17 June 2024
The staff are polite, and I feel at home every time I visit. I have no complaints. As I have no concerns, everything is fine. No problems.
30 November 2023
My dad was a vibrant, independent 90 year old until he broke his hip, underwent surgery and it was established that he could no longer live independently. Following his surgery his underlying dementia accelerated overnight and the difficult decision to seek nursing care was taken. I am very happy
that we chose Chalgrove to look after Dad. He was comfortable, treated with respect and love and spent his last year being very well supported. All staff members have been incredibly kind and supportive to us as a family when they knew that we were struggling with his deterioration and I am comforted to know that he was looked after so well until the very end.
02 October 2023
Excellent care from the manager and the staff. They made my dad's last days calm and peaceful. Very professional and nothing was too much for them to accommodate. I was able to visit at any time and always talk about specific needs for Dad.
05 September 2023
Very happy with the care provided for my mother. She has settled well and likes all the staff that she comes into contact with. The staff are always professional, caring and friendly. Would recommend Chalgrove.