Submit a Review for Willow Brook Care Home
112 Burton Road, Carlton, Nottingham, NG4 3BG
View full details of Willow Brook Care HomeLatest Reviews for Willow Brook Care Home
08 October 2025
My mother has been in this home for 4 months. She is thriving. She is eating well and the staff look after her beautifully. They encourage her to join in the activities so she is much happier than when she was alone most of the day. She cannot stand so has to be hoisted everywhere.The staff ensure
she has her meals in the dining room, and then transfer her to the day room armchairs, or her room, as she requests in between. The staff are kind, professional and very caring. I am so happy with mums care in this lovely place.
04 August 2025
Willowbrok has recently become dual registered as a Nursing and Care Home facility.
My mother has been resident since October 23 and I would say that on the first year her care was good and staff were very caring. Over the last 6-8 months there has been a massive change of staff and a new manager
has taken over. I have had to complain on several occasions about the personal care that has been given to my mother. My mothers nails were not cut/cleaned regularly and her dentures not cleaned and adhesive put in place to secure them. There used to be a nice feeling amongst staff at the beginning but that is not the case now, there is a massive staff turnover and the atmosphere is frosty.
My mother has now had to transfer to the nursing part of the home and within 24 hours a dementia patient has entered her room and slapped her in the face. I have not been contacted by the manager. I have raised a Safeguarding with the Local Authority and contacted CQC.
21 February 2025
I would like to compliment all of the staff involved at Willow Brook. Over the last 8 months I have always been made to feel welcome when I have visited. The activities and entertainment shows are exemplary and the chance to visit other care homes for competitions is also very good. I would like to
nominate one person at the home, she very often operates the tea trolley, she is of Turkish origin. She very often goes out of her way to make sure refreshments are good.
20 September 2024
The carers and staff were very friendly and made me feel at home - we had very good banter. They all looked after me very well - I would certainly recommend staying here and am looking forward to going again for a break in the near future.
21 August 2024
My husband went for respite care on Friday the 12th of July and left on the 26th of July, the accounts on his stay did not match with his account of events. When he entered your home his mobility was poor but he could walk a few steps, on leaving he could not walk at all and I was not told about
this. He spent apart from some meal times in his room sitting in a chair. I feel very cross at his stay with you and do not think your value for money.
28 March 2024
My 92-year-old mother-in-law moved to Willow Brook in June 2023 and remained until her death in Feb 2024. Her care was exceptionally good. Within a short time of arriving her pressure sore was healed and she was walking with assistance and had gained some much-needed weight. She was always
immaculately dressed and her room was always clean and never smelt of urine despite her double incontinence. The staff were very kind and remembered the names of family members and pets making us feel cared for too. The home was clean and homely with bowls of snacks and lots of activities to suit all tastes. Much effort was put into themed periods such as remembrance month and Christmas with activities, decor, food and activities all aligned to the theme. She remained at the home at the end of life and the care she received was exceptional. We were included in all major decisions and kept informed throughout. I cannot fault the care she received. The staff are respectful, kind and caring.
26 February 2024
Willow Brook Care Home is a loving and caring place with a team of staff dedicated to supporting and looking after their residents. Our mum was safe, secure and well cared for. During the last days of her life, she was made very comfortable. If we weren't sat with her we knew someone from the team
would be. A peaceful and quiet atmosphere was created around Mum and we will forever be grateful to everyone at Willow Brook for their dedication.
31 January 2024
My mother moved to Willow Brook in May 2023 as she was no longer able to live independently due to frailty and the mid-stages of dementia.
Her last few months of life were happy and content with the care of the fantastic team at Willow Brook. They took time to get to know my dear mum and showed
respect, love and understanding right up until the day she passed away. They also gave support and guidance to our family at the time we needed it most. We are so relieved that we found Willow Brook.
11 January 2024
Our dad was a resident at Willow Brook for 5 months. On the initial visit, my sister and I knew this was the home we wanted him to move to.
The staff are amazing! They have time for everyone and treat all with kindness and respect. The atmosphere is calming and relaxed, and a fun place to be with
everyone sharing laughter. We cannot thank all the staff enough for the care and support they gave Dad and ourselves during his time with them.
05 September 2023
My mum came to stay in Willowbrook in June 2023. Since being in Willowbrook she has truly thrived and is very happy there. The staff are all very helpful, kind and caring and my mum's room is clean and lovely. The meals are always tasty with plenty of choice. It is reassuring to know that my mum
is being taken care of so well.
04 July 2023
My Dad had two weeks respite care at Willow Brook Care Home. All the staff are very caring and committed and work well as a team and clearly know how to look after and care for their residents. My Dad was made to feel very welcome. He loved the staff and said they were very kind, patient and caring.
The meals were varied and absolutely delicious. With such a positive experience Dad is happy to return. Heartfelt thanks to all the staff.
05 June 2023
On every visit, the staff have been lovely. They have been very helpful and accommodating. My aunties room is lovely.
02 June 2023
Wonderful care and food!
Delightful staff.
02 June 2023
Mum is very happy here, the staff are lovely and very kind.
02 June 2023
The staff are always courteous and show they care and are helpful.
Rooms are clean and well kept.
02 June 2023
At Willow Brook for a 90th birthday and the staff have been fantastic. They provided the food and decorated the room beautifully. Thank you all for making us so welcome.
02 June 2023
Really lovely and friendly, really recommend.
16 May 2023
The alert, happy, smiling nonagenarian who greets us when we visit her, bears no resemblance to the frail, confused, dehydrated old lady who moved into Willow Brook Care Home about eight weeks ago after a long stay in hospital.
We were concerned that she wouldn't settle but she receives 24-hour
care, loves the fact that she can have her hair and nails done, enjoys the varied programme of activities provided, likes the food and is pleased that her personal and medical needs are attended to. Thank you Willow Brook.
08 May 2023
Mum was submitted as an emergency and appears to have settled well in the home. I’m sure she is quite difficult as she hates being washed or dressed and has a fear of leaving the home. Despite all of this she always appears happy when I see her and also relaxed. The care and kindness of the staff
is evident. We are really very happy with the level of care Mum is getting. Congratulations and thank you for all your help and kindness.
17 February 2023
Highly delighted with the care and to see a slight improvement in her speech and overall demeanour. It's a pleasure to visit.
Latest Reviews for Willow Brook Care Home
08 October 2025
My mother has been in this home for 4 months. She is thriving. She is eating well and the staff look after her beautifully. They encourage her to join in the activities so she is much happier than when she was alone most of the day. She cannot stand so has to be hoisted everywhere.The staff ensure
she has her meals in the dining room, and then transfer her to the day room armchairs, or her room, as she requests in between. The staff are kind, professional and very caring. I am so happy with mums care in this lovely place.
04 August 2025
Willowbrok has recently become dual registered as a Nursing and Care Home facility.
My mother has been resident since October 23 and I would say that on the first year her care was good and staff were very caring. Over the last 6-8 months there has been a massive change of staff and a new manager
has taken over. I have had to complain on several occasions about the personal care that has been given to my mother. My mothers nails were not cut/cleaned regularly and her dentures not cleaned and adhesive put in place to secure them. There used to be a nice feeling amongst staff at the beginning but that is not the case now, there is a massive staff turnover and the atmosphere is frosty.
My mother has now had to transfer to the nursing part of the home and within 24 hours a dementia patient has entered her room and slapped her in the face. I have not been contacted by the manager. I have raised a Safeguarding with the Local Authority and contacted CQC.
21 February 2025
I would like to compliment all of the staff involved at Willow Brook. Over the last 8 months I have always been made to feel welcome when I have visited. The activities and entertainment shows are exemplary and the chance to visit other care homes for competitions is also very good. I would like to
nominate one person at the home, she very often operates the tea trolley, she is of Turkish origin. She very often goes out of her way to make sure refreshments are good.
20 September 2024
The carers and staff were very friendly and made me feel at home - we had very good banter. They all looked after me very well - I would certainly recommend staying here and am looking forward to going again for a break in the near future.
21 August 2024
My husband went for respite care on Friday the 12th of July and left on the 26th of July, the accounts on his stay did not match with his account of events. When he entered your home his mobility was poor but he could walk a few steps, on leaving he could not walk at all and I was not told about
this. He spent apart from some meal times in his room sitting in a chair. I feel very cross at his stay with you and do not think your value for money.
28 March 2024
My 92-year-old mother-in-law moved to Willow Brook in June 2023 and remained until her death in Feb 2024. Her care was exceptionally good. Within a short time of arriving her pressure sore was healed and she was walking with assistance and had gained some much-needed weight. She was always
immaculately dressed and her room was always clean and never smelt of urine despite her double incontinence. The staff were very kind and remembered the names of family members and pets making us feel cared for too. The home was clean and homely with bowls of snacks and lots of activities to suit all tastes. Much effort was put into themed periods such as remembrance month and Christmas with activities, decor, food and activities all aligned to the theme. She remained at the home at the end of life and the care she received was exceptional. We were included in all major decisions and kept informed throughout. I cannot fault the care she received. The staff are respectful, kind and caring.
26 February 2024
Willow Brook Care Home is a loving and caring place with a team of staff dedicated to supporting and looking after their residents. Our mum was safe, secure and well cared for. During the last days of her life, she was made very comfortable. If we weren't sat with her we knew someone from the team
would be. A peaceful and quiet atmosphere was created around Mum and we will forever be grateful to everyone at Willow Brook for their dedication.
31 January 2024
My mother moved to Willow Brook in May 2023 as she was no longer able to live independently due to frailty and the mid-stages of dementia.
Her last few months of life were happy and content with the care of the fantastic team at Willow Brook. They took time to get to know my dear mum and showed
respect, love and understanding right up until the day she passed away. They also gave support and guidance to our family at the time we needed it most. We are so relieved that we found Willow Brook.
11 January 2024
Our dad was a resident at Willow Brook for 5 months. On the initial visit, my sister and I knew this was the home we wanted him to move to.
The staff are amazing! They have time for everyone and treat all with kindness and respect. The atmosphere is calming and relaxed, and a fun place to be with
everyone sharing laughter. We cannot thank all the staff enough for the care and support they gave Dad and ourselves during his time with them.
05 September 2023
My mum came to stay in Willowbrook in June 2023. Since being in Willowbrook she has truly thrived and is very happy there. The staff are all very helpful, kind and caring and my mum's room is clean and lovely. The meals are always tasty with plenty of choice. It is reassuring to know that my mum
is being taken care of so well.
04 July 2023
My Dad had two weeks respite care at Willow Brook Care Home. All the staff are very caring and committed and work well as a team and clearly know how to look after and care for their residents. My Dad was made to feel very welcome. He loved the staff and said they were very kind, patient and caring.
The meals were varied and absolutely delicious. With such a positive experience Dad is happy to return. Heartfelt thanks to all the staff.
05 June 2023
On every visit, the staff have been lovely. They have been very helpful and accommodating. My aunties room is lovely.
02 June 2023
Wonderful care and food!
Delightful staff.
02 June 2023
Mum is very happy here, the staff are lovely and very kind.
02 June 2023
The staff are always courteous and show they care and are helpful.
Rooms are clean and well kept.
02 June 2023
At Willow Brook for a 90th birthday and the staff have been fantastic. They provided the food and decorated the room beautifully. Thank you all for making us so welcome.
02 June 2023
Really lovely and friendly, really recommend.
16 May 2023
The alert, happy, smiling nonagenarian who greets us when we visit her, bears no resemblance to the frail, confused, dehydrated old lady who moved into Willow Brook Care Home about eight weeks ago after a long stay in hospital.
We were concerned that she wouldn't settle but she receives 24-hour
care, loves the fact that she can have her hair and nails done, enjoys the varied programme of activities provided, likes the food and is pleased that her personal and medical needs are attended to. Thank you Willow Brook.
08 May 2023
Mum was submitted as an emergency and appears to have settled well in the home. I’m sure she is quite difficult as she hates being washed or dressed and has a fear of leaving the home. Despite all of this she always appears happy when I see her and also relaxed. The care and kindness of the staff
is evident. We are really very happy with the level of care Mum is getting. Congratulations and thank you for all your help and kindness.
17 February 2023
Highly delighted with the care and to see a slight improvement in her speech and overall demeanour. It's a pleasure to visit.