Willow Brook Care Home, Nottingham, Nottinghamshire
Willow Brook Care Home, Nottingham, Nottinghamshire
Willow Brook Care Home, Nottingham, Nottinghamshire

Willow Brook is dedicated to providing quality care that meets high expectations. A wide range of care is offered, from residential dementia care to Parkinson's care and respite.

Each bedroom is equipped with a television and phone point and has been decorated to a high standard. The quiet lounges and dining room provide warm, welcoming areas for Residents to socialise with each other or with their loved ones.

Residents can enjoy freshly prepared, nutritious meals, created by a team of chefs who cater for special dietary requirements and cultural needs.

Music sessions, bingo and film afternoons are just elements of a full programme of activities lined up for Residents within the Willow Brook home.

Group: HC-One

Person in charge: Anna Senir (General Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Portuguese, Slovak, Urdu

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willow Brook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Willow Brook Care Home has a Review Score of 7.9 (7.888)

The Review Score of 7.9 (maximum of 10) for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Willow Brook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Willow Brook Care Home is calculated as follows: ( (168 Excellents x 5) + (145 Goods x 4) + (20 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 334 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.454 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.8 Target = 0.204

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Brook Care Home?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Brook Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Grandson of Resident/Service User
    3
  • Nephew of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

Very nice clean and friendly home. My grandma was made to feel very welcome and we were all happy with the care and attention received.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Willow Brook Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My grandmother died here at Willow Brook Care Home on the 19th December. The care, sensitivity and forthrightness from all staff have been second to none. Much love to the management and staff at Willow Brook Care Home.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Willow Brook Care Home responded to this review on 07 Mar 2017:

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Carers very obliging and caring towards my sister-in-law. Not very much stimulation or activities. Food is of reasonable quality. Home is clean.

How likely would you be to recommend Willow Brook Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent residence. Very friendly management and staff, my mother says everyone is lovely to her. This place is kept very clean, plenty of staff who are all kind and caring. My mum loves the food and I have seen that it is very substantial and healthy with fresh food prepared. Many activities to integrate and stimulate the residents. Lovely Christmas party today. Well done to all the management and staff. Thank you.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Friendly, welcoming, helpful pleasant staff. Always keep you informed and communication is no problem. Treats my father with respect and dignity. Excellent nursing home.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is very clean at all times with a very dedicated team looking after the building and residents. The care team also show a caring attitude to the residents regardless of their behaviour.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find Willow Brook a very caring environment. The staff are attentive, kind and responsive to my mother's needs and condition of dementia. Communication with me is very good, and I am kept abreast of all medical problems arising. The home is well managed, with high standards for cleanliness of environment, resident's hygiene, quality of food, staffing levels, professionalism and knowledge of staff.
The building is well laid out, bedroom is a good size, with private en suite wash basin and toilet. The lounge and dining room are large, bright and airy. All facilities are modern. It is a pleasure for me to visit Willow Brook - I am always made to feel welcome and valued.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Made to feel very welcome. Staff are always there to help and advise.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Highly recommended! Brilliant staff, my Gran is very happy here. She has complex needs and she as complete care here. She always appears to be in high spirits when I visit, despite her health problems.
Facilities are lovely and classy, food is also of high quality.
Couldn't recommend this place enough. It's been endless peace of mind.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Upon entering the building, I was always met with a pleasant smile, very personal, engaging well. Always kept well informed as to what is happening. Staff are mostly available when needed.

How likely would you be to recommend Willow Brook Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This is a very well kept residential care home. Very clean and tidy inside and out. The staff are excellent from top to bottom. The best I have seen.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Willow Brook Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review with us. we really appreciate your feedback. I am pleased that you were impressed with Willow Brook Care Home as a whole and the staff. I will share your kind comments with the home's manager. The Bupa Customer Care Team.

The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Any problems that my mother encountered were dealt with efficiently.
Her carers were all very pleasant and kind.

How likely would you be to recommend Willow Brook Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Service Administrator at Willow Brook Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I find the staff very friendly and helpful and on my visits whatever the time of day its always the same. I like that you can visit you loved ones whenever you like. There are no times that you are not allowed to visit. I find Willow Brook Care Home a very nice care home.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Willow Brook Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother was a resident at Willow Brook and obviously we went to see him on a regular basis. The staff were very good in all aspects of care and attention since his death. We still come to see the staff and we still are made to feel very welcome and still help at fundraising events. Wonderful and pleasant atmosphere. 9/10.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Willow Brook Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our aunt and uncle had to come into Willow Brook last year. Our uncle has sadly since passed away. Our aunt is still here. We as a family are very satisfied. Our relatives received very good care and attention. The staff are very good at their jobs and caring. They are sometimes a little short staffed and overworked, but still manage a smile.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

Staff are all very friendly, open and helpful. Food and drink plentiful - looks and smells excellent. Good emphasis on cleanliness. Rooms are always clean and smell nice. Staff are generally attentive to patients needs. Overall good. Would recommend Willowbrook, Carlton, Nottingham to others. Any care home is only as good as it's staff and good strong management teams.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Willow Brook Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Willow Brook Care Home have looked after mum with care and compassion throughout her time there.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A fabulous and wonderful place, lovely atmosphere. Great staff and facilities.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Willowbank nursing home in June 2015. The care shown is always excellent. Staff being friendly and professional at all times. My mothers room is very pleasant as it over looks an internal garden. I attend the resident family meetings held every 2-3 months and this provides am ideal situation to hear the latest news and raise any points you may wish to. The manager is highly professional and always available if required. Well Done.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was well cared for, particularly over Christmas while I could not visit much due to illness. The home took mum out for a Christmas meal and helped her to eat.

How likely would you be to recommend Willow Brook Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with staff and accommodation.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have been very pleased with the professional and friendly way in which my Aunt is cared for.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The absolute gold standard of care and support. We have no possible criticism at all. From management, to carers, support team, dining and service, Willow Brook well deserves an accolade.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother has been at this care home for 3 months. We, as a family have found that this home is first class, all the staff are very caring and friendly. My mother is very well looked after, and we are very happy knowing that my mother is in first class, caring hands. Thank you very much.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All good.

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and helpful staff. Lovely care home that doesn't have any unpleasant smells.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Very nicely situated for people to make enquiries about their care. Staff are excellent and lovely to me.

How likely would you be to recommend Willow Brook Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Brook Care Home