Willow Brook Care Home

112 Burton Road, Carlton, Nottingham NG4 3BG
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8.5 95 Reviews
  • Willow Brook Care Home, Nottingham
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.

As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.

The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Willow Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alicja Lekawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Parking

  • Car park available at front of the building and on-street parking

Willow Brook Care Home Reviews (95)

Total of 95, showing 1-20
8.5

Willow Brook Care Home has a Review Score of 8.5 (8.507) out of 10, based on 9 reviews in the last 2 years. Over all time Willow Brook Care Home has 95 reviews.

Overall Experience

  • 64
  • 25
  • 4
  • 1
  • 1

Date Published

95
1
3
9
86

Review from Toni E (Daughter of Resident) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Willowbrok has recently become dual registered as a Nursing and Care Home facility.
My mother has been resident since October 23 and I would say that on the first year her care was good and staff were very caring. Over the last 6-8 months there has been a massive change of staff and a new manager has
taken over. I have had to complain on several occasions about the personal care that has been given to my mother. My mothers nails were not cut/cleaned regularly and her dentures not cleaned and adhesive put in place to secure them. There used to be a nice feeling amongst staff at the beginning but that is not the case now, there is a massive staff turnover and the atmosphere is frosty.
My mother has now had to transfer to the nursing part of the home and within 24 hours a dementia patient has entered her room and slapped her in the face. I have not been contacted by the manager. I have raised a Safeguarding with the Local Authority and contacted CQC.

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Review from John B (Husband of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment all of the staff involved at Willow Brook. Over the last 8 months I have always been made to feel welcome when I have visited. The activities and entertainment shows are exemplary and the chance to visit other care homes for competitions is also very good. I would like to
nominate one person at the home, she very often operates the tea trolley, she is of Turkish origin. She very often goes out of her way to make sure refreshments are good.

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Review from G C (Respite Resident) assisted by family/friend published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff were very friendly and made me feel at home - we had very good banter. They all looked after me very well - I would certainly recommend staying here and am looking forward to going again for a break in the near future.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

You are welcome back any time! Thank you for the lovely comments, really good to hear you enjoyed your stay with us.

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Review from M R (Wife of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband went for respite care on Friday the 12th of July and left on the 26th of July, the accounts on his stay did not match with his account of events. When he entered your home his mobility was poor but he could walk a few steps, on leaving he could not walk at all and I was not told about this.
He spent apart from some meal times in his room sitting in a chair. I feel very cross at his stay with you and do not think your value for money.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

I am sorry to hear of your concerns regarding your husband's stay with us. Please rest assured we are working closely with the the local safeguarding team and sharing any appropriate information about your husband's stay. If you would like to discuss your concerns with us we would be happy to facilitate this. Thank you.

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Review from T C (Daughter-in-law of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother-in-law moved to Willow Brook in June 2023 and remained until her death in Feb 2024. Her care was exceptionally good. Within a short time of arriving her pressure sore was healed and she was walking with assistance and had gained some much-needed weight. She was always immaculately
dressed and her room was always clean and never smelt of urine despite her double incontinence. The staff were very kind and remembered the names of family members and pets making us feel cared for too. The home was clean and homely with bowls of snacks and lots of activities to suit all tastes. Much effort was put into themed periods such as remembrance month and Christmas with activities, decor, food and activities all aligned to the theme. She remained at the home at the end of life and the care she received was exceptional. We were included in all major decisions and kept informed throughout. I cannot fault the care she received. The staff are respectful, kind and caring.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Please accept my condolences for your loss. Thank you so much for such a lovely review. All the staff will be so pleased to hear how happy you were with everything. It is a great home with brilliant staff who always try their best. I'm glad Mum had such a positive experience with us, thank you.

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Review from J B (Daughter-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Brook Care Home is a loving and caring place with a team of staff dedicated to supporting and looking after their residents. Our mum was safe, secure and well cared for. During the last days of her life, she was made very comfortable. If we weren't sat with her we knew someone from the team would
be. A peaceful and quiet atmosphere was created around Mum and we will forever be grateful to everyone at Willow Brook for their dedication.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you so much for the lovely words and please accept our condolences for your loss. Willow Brook staff are so caring and I know they will be very proud and touched to hear your comments, thank you. Take care.

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Review from C J (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Willow Brook in May 2023 as she was no longer able to live independently due to frailty and the mid-stages of dementia.
Her last few months of life were happy and content with the care of the fantastic team at Willow Brook. They took time to get to know my dear mum and showed respect,
love and understanding right up until the day she passed away. They also gave support and guidance to our family at the time we needed it most. We are so relieved that we found Willow Brook.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

I was very moved to see your lovely comment about the staff at Willow Brook. I am so sorry for your loss but very happy to hear your Mum was well looked after and yourselves. Thank you for taking the time to give us comments, and our thoughts are with you and your family.

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Review from Rosaline H (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident at Willow Brook for 5 months. On the initial visit, my sister and I knew this was the home we wanted him to move to.
The staff are amazing! They have time for everyone and treat all with kindness and respect. The atmosphere is calming and relaxed, and a fun place to be with
everyone sharing laughter. We cannot thank all the staff enough for the care and support they gave Dad and ourselves during his time with them.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Hi,
Thank you so much for the kind words, I know they will mean a lot to staff. They work really hard to make it a home from home for the residents. Thank you. Kind regards

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Review from L T (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to stay in Willowbrook in June 2023. Since being in Willowbrook she has truly thrived and is very happy there. The staff are all very helpful, kind and caring and my mum's room is clean and lovely. The meals are always tasty with plenty of choice. It is reassuring to know that my mum is
being taken care of so well.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you for the lovely comments! Its really good to hear Mum has got on so well at Willow Brook.

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Review from Angela B (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had two weeks respite care at Willow Brook Care Home. All the staff are very caring and committed and work well as a team and clearly know how to look after and care for their residents. My Dad was made to feel very welcome. He loved the staff and said they were very kind, patient and caring.
The meals were varied and absolutely delicious. With such a positive experience Dad is happy to return. Heartfelt thanks to all the staff.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thanks for your lovely comments Angela. We have a new Chef who is really a big hit with the residents at Willow Brook! I'm so glad your Dad had such a positive experience, Willow Brook is such a lovely home.

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Review from Karen M (Niece of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, the staff have been lovely. They have been very helpful and accommodating. My aunties room is lovely.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you for your lovely comment from all at Willow Brook.

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Review from Jane G (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and food!
Delightful staff.

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Review from Colin L (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here, the staff are lovely and very kind.

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Review from Peter M (Relative of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always courteous and show they care and are helpful.
Rooms are clean and well kept.

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Review from Ceri L (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Willow Brook for a 90th birthday and the staff have been fantastic. They provided the food and decorated the room beautifully. Thank you all for making us so welcome.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

I saw the pictures and thought it looked like everyone had such a good time!

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Review from S L (Granddaughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely and friendly, really recommend.

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Review from P M (Stepdaughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The alert, happy, smiling nonagenarian who greets us when we visit her, bears no resemblance to the frail, confused, dehydrated old lady who moved into Willow Brook Care Home about eight weeks ago after a long stay in hospital.
We were concerned that she wouldn't settle but she receives 24-hour care,
loves the fact that she can have her hair and nails done, enjoys the varied programme of activities provided, likes the food and is pleased that her personal and medical needs are attended to. Thank you Willow Brook.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

That's amazing to hear! Thank you so much for your feedback the staff work very hard to ensure the best possible care of all our residents at Willow Brook. It's lovely to hear we continue making a difference. Thank you.

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Review from J A (Son of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was submitted as an emergency and appears to have settled well in the home. I’m sure she is quite difficult as she hates being washed or dressed and has a fear of leaving the home. Despite all of this she always appears happy when I see her and also relaxed. The care and kindness of the staff
is evident. We are really very happy with the level of care Mum is getting. Congratulations and thank you for all your help and kindness.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Hi, many thanks for the kind comments. It's such a caring team at Willow Brook and lovely to hear how happy you and the family are, thank you.
kind regards Operations Manager

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Review from J M (Sister of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly delighted with the care and to see a slight improvement in her speech and overall demeanour. It's a pleasure to visit.

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Review from Christine T (Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am settled and happy in Willow Brook Care Home. I get on well with the residents and care staff. I am very well looked after and nothing is too much trouble. The meals are excellent and the kitchen staff are friendly. I enjoy taking part in the activities. There is a very homely feel here.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you for your comments, Christine. We have recently taken on a new chef and had lots of great feedback from residents about the food! It's lovely to hear you are happy at Willow Brook and we will always do our best to ensure you and the residents and families are happy with the service provided. We want it to be a home-from-home for anyone who comes to live at Willow Brook. Thank you.

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Current Review Score: 8.5 (8.507)

Overview of Review Score

The Review Score of 8.5 (8.507) out of 10 for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.093 for Willow Brook Care Home is calculated as follows: ( (59 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 107 Ratings = 4.093

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Willow Brook Care Home

What types of Care is Willow Brook Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Brook Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Willow Brook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Brook Care Home to the centre of Nottingham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Brook Care Home to verify any information. View our terms and conditions. Willow Brook Care Home has an Enhanced Service - more info.