Willow Brook Care Home

112 Burton Road, Carlton, Nottingham NG4 3BG
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9.4 117 Reviews
  • Willow Brook Care Home, Nottingham
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.

As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.

The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.
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Care Provided by Willow Brook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1150
  • Self-Funded Residential Dementia Care: £1150 – £1150
  • Self-Funded Nursing Care: £1200 – £1200
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1150
  • RESPITE Self-Funded Nursing Care: £1200 – £1200
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1300
The price(s) shown are provided by the care home. Contact Willow Brook Care Home for full pricing details and T&Cs.

Contact Willow Brook Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Willow Brook Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alicja Lekawa (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Visiting

  • no restrictions

Parking

  • Car park available at front of the building and on-street parking

Willow Brook Care Home Reviews (117)

9.4

Willow Brook Care Home has a Review Score of 9.4 (9.429) out of 10, based on 26 reviews in the last 2 years.
Over all time Willow Brook Care Home has 117 reviews.

Overall Experience
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Date Published
  • 117
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Reviewer Connection to Willow Brook Care Home
  • 32
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Total of 117, showing 1-20
Review from John B (Son of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mothers been here for about a month. The care and attentiveness of the staff has been just first class.
Everyone is very welcoming and friendly to residents and visitors.
I'm confident my mother is in the best possible place after numerous falls at home.
She is happy and says 'it's lovely'
I can tell she is relieved and is doing well because of the first class care she's getting.
The food is really well provided for all needs, again first class
There are lots of activities arranged and a pleasant garden.
There seems to be very good communication between the staff on each patients needs and there is a feeling of community. Can't ask for more, thanks to all the staff and helpers
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear John,
Thank You very much for your review. Your feedback is very important to us, and we will ensure that the information is shared with our team. We are pleased to hear that you are happy with the care your Mum receives at Willow Brook Care Home, it is a pleasure to look after her.
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Review from B H (Husband of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
June needed respite care, and Willow Brook Care Home stepped up. All the staff were very professional but also very caring. The manager was very helpful, making phone calls and helping me fill forms out. Making the whole experience run smoothly.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank You very much for your response. It was a pleasure to look after your Wife during respite time at Willow Brook Care Home. We will share your feedback with the team.
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Review from Christopher B (Son of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum moved in here I have noticed how much more she is settled in a stable environment. It takes a lot of concerns away from our family as we know she is well cared for in a safe environment.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear Christopher,
Thank You for your kind words and feedback. It is a pleasure to look after your Mum. We are pleased to hear that you feel reassured that your Mum is cared for in a safe environment. We will share this feedback with our staff.
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Review from Paul B (Son of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care home, they do a lot of activities. The food is good and also tea/coffe at hand when wanted.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear Paul
Thank You for your kind words. We are pleased to hear that you are happy with the activities we offer and hospitality of our staff. We will share this feedback with our team.
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Review from D N (Friend of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very friendly. They look afer the resdients very well in occasional very difficult situations. The staff are all very friendly and helpful and take care of the resdients very well.The facilites are all reasonably good.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank You very much for your kind words. Your feedback is important to us. We will ensure that the information is shared with our team. Thank You once again.
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Review from M H (Goddaughter of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My godmother has been here for around a month now and seems really settled and happy. There is always something going on to stimulate her, certainly a big difference from being on her own just watching TV. The staff are all very friendly. My aunt says she feels well and happy.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank You very much for your kind feedback. We are very pleased to her that your Aunt is happy with us. We will share this feedback with our team. Thank You
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Review from A T (Friend of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Altogether a good, friendly, caring home, with lots of activities for residents, with the ability to take residents outside to a nearby cafe or pub.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear AT,
Thank You for your kind words. We appreciate your feedback. Activities play an important role in our Home, we understand the importance of providing a range of activities for our Residents, to ensure everyone finds something they are interested to participate in.
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Review from J D (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowbrook is a welcoming home for many. Dad is well looked after and is engaging in the many activities on offer. He is eating well, lovely menu, really happy with the home.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeHello, thank You very much for your kind words. It is a pleasure to look after your Father. We are pleased to hear that you are happy with the activities offered in our Home and menu that we offer to our Residents. We will share your comments with the team. Thank You
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Review from R G (Friend of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is very settled and content to be in Willow Brook knowing he is being taken care of.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear Rowan,
Thank You for your review. We are pleased to read your kind words. It is a pleasure to look after your Friend.
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Review from B S (Sister of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my sister is receiving at Willow Brook is all we wished for her. Staff are kind, considerate and friendly. They show valuable information to help us, as relatives, to support our loved ones as residents. All staff from the varying departments within the setting go the 'extra mile', activities
planned and entertainment provided are wonderful. A massive thank you.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank you so much for your kind words. We are delighted to hear that your Sister is receiving the care and support you hoped for at Willow Brook Care Home. Your feedback means a lot to us, and we will be sure to share your lovely comments with all departments. Thank you for your continued trust and support.
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Review from G B (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willowbrook is a welcoming and friendly care home, which has excellent entertainment/ events put on throughout the year, and compared to some care homes in Nottinghamshire, is good value price wise. It isn't at the luxury end of the market, the rooms being pretty basic and on the smaller side, but the
staff are very friendly, helpful and make the effort to get to know their residents and communicate well with relatives with regards to any issues. The food is good and it is generally kept clean, just need to keep on top of maintenance in rooms.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeDear GB,
Thank you for your kind words and support ,the team at Willow Brook aim to give the highest quality care at all times.
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Review from D K (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum wasn't there too long but Im glad that I choose the Willow Brook as her home for the last few months. Nothing was too much trouble lovely people well recommend 100%.
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeDear GB
Thank you for your kind words from the team at Willowbrook
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Review from D P (Friend of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat the residents with respect. They are friendly and willing to help the residents and the visitors. They have a good relationship with the residents and each other. As a visitor its always nice and clean, and the staff are willing to help the visitors find chairs, offering cups of tea.
The manager is very approachable and caring. Everyone is cared for and kept safe.
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeDear DP,
Thank you for your kind words and recognition.
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Review from Wayne s (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From when mum was assessed to come into the care home, everything was first classed. She went into the home in February 2026, and from the staff to the managers, nothing has been too much trouble for them; they are absolutely 5-star.
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeDear Wayne,
Thank you for your kind words at Willowbrook we pride ourselves at giving person centered care of the highest quality.
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Review from Lisa R (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a positive experience. Staff are friendly and helpful.
Naturally some minor concerns but considering the problems in social care, one must be realistic.
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeDear Lisa,
Thank you for yor kind and honest review.
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Review from M M (Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here, everyone is marvelous. I enjoy the food and staff always go out of their way to make me happy. I join in with the activities and I especially enjoy live singing and dancing.
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeDear Resident, Thank you for your kinds words the team at Willowbrook enjoy caring for you.
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Review from Sophie W (Granddaughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Willowbrook enough for the incredible care they provide to my grandmother. From day one, they've been nothing short of amazing. The staff are genuinely kind, compassionate, and always go above and beyond. They regularly keep us updated with calls, which gives us real peace of mind and
shows how much they truly care. The nurses are wonderful-so attentive, patient, and professional in everything they do. The activities are also fantastic and really make a difference, keeping residents engaged, happy, and stimulated. It's clear a lot of thought and effort goes into making every day enjoyable. A special thank you to Anita, who is truly exceptional. She is so caring, understanding, and always takes the time to make sure both residents and families feel supported. We feel incredibly lucky to have found Willowbrook. I wouldn't hesitate to recommend them to anyone looking for a warm, caring, and well-run home.
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank you so much for your heartfelt and thoughtful review. We are pleased to hear how happy you are with the care your grandmother receives at Willowbrook. We are delighted to hear that our team has made such a positive impression from day one. Providing kind, compassionate, and attentive care is at the heart of everything we do, and it's wonderful to know that this is reflected in your experience. Keeping families informed and involved is very important to us, so we're especially pleased that our regular updates bring you peace of mind. Thank you again for your recommendation and for placing your trust in us to care for your Grandmother.
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Review from June C (Sister of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brenda was very happy there I know she had problems, but when she was ok, she was very happy she was well looked after and all the staff were very helpful we thank you for her care. Everyone was very helpful and kind nothing was to much trouble. Brenda liked having her hair done and she liked playing
carpet bowls thank you again .
Reply from Alicja Lekawa, Home Manager at Willow Brook Care HomeThank you so much for your kind words, it was a pleasure to look after Brenda.
Your appreciation of our team's kindness and support will be shared with all the staff, who are dedicated to making every resident feel comfortable, valued, and cared for. Thank you again for taking the time to write this review.
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Review from J P (Partner of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff and the care given at Willow Brook. The residents are treated with respect and dignity at all times. The meals are excellent and there is a choice, with access to drinks and snacks during the day. A variety of entertainment is ongoing for those residents who
wish to participate. There is a lovely garden for when the weather gets warmer. All things considered, I would highly recommend Willow Brook.
Reply from Toni Bexon, Home Manager at Willow Brook Care HomeThank You very much for your kind words and taking the time to share your experience. We're delighted to hear that you are happy with the support and care that is being provided to your Loved One and other Residents. Every member of staff works hard to create a safe, welcoming, and homely environment, so knowing that this has made a difference to you and your Loved One is truly rewarding. We'll be sure to share your feedback with the whole team.
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Review from Linda F (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the Willow Brook Care Home for 11 months. She is happ, very well looked after and eating well. She enjoys a wide range of activities - especially carpet bowls. The staff are lovely and caring and nothing is too much trouble. These are measures in place to keep her safe is no longer having
falls. I am very happy with her care - and so is she!
Reply from Jackie Emelifeonwu, Operations Regional Manager at Willow Brook Care HomeThank you Linda for your warm and kind words, at Willowbrook we pride ourselves at doing all care from the heart and making every day matter for our residents. It is a joy caring for your mother.
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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.429 for Willow Brook Care Home is calculated as follows: ( (191 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 308 Ratings = 4.429
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willow Brook Care Home

What types of Care is Willow Brook Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Brook Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Willow Brook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Brook Care Home to the centre of Nottingham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Brook Care Home to verify any information. View our terms and conditions. Willow Brook Care Home has an Enhanced Service - more info.