112 Burton Road, Carlton, Nottingham NG4 3BG
Willow Brook is dedicated to providing quality care that meets high expectations. A wide range of care is offered, from residential dementia care to Parkinson's care and respite.
Each bedroom is equipped with a television and phone point and has been decorated to a high standard. The quiet lounges and dining room provide warm, welcoming areas for Residents to socialise with each other or with their loved ones.
Residents can enjoy freshly prepared, nutritious meals, created by a team of chefs who cater for special dietary requirements and cultural needs.
Music sessions, bingo and film afternoons are just elements of a full programme of activities lined up for Residents within the Willow Brook home.
Group: HC-One
Person in charge: Marie Duke Parker (General Manager)
Local Authority / Social Services: Nottinghamshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Parkinson's Disease
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Filipino, Hungarian, Nepali
Single Rooms: 49
Rooms with ensuite WC: 49
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Willow Brook Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Willow Brook Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.442 for Willow Brook Care Home is calculated as follows: ( (176 Excellents x 5) + (149 Goods x 4) + (20 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 346 Ratings = 4.442
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.102 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.8 Target = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Willow Brook Care Home has a Review Score of 7.5 (7.544) from 29 Reviews
Review submitted from a Postal Card by Sue H (Daughter of Resident) on Tuesday 6 March 2018. Relates to January 2018.
All staff treat my father with dignity. Communication is excellent, staff are approachable and friendly. Food is good for what client is given. Never had a problem with Willow Brook Care Home. I live so far away and when I ring to see how my father is they always have time to talk to me and tell me of any changes. An excellent care home.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by A M (Granddaughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Very nice clean and friendly home. My grandma was made to feel very welcome and we were all happy with the care and attention received.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Willow Brook Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Johnathon W (Grandson of Resident) on Monday 6 March 2017. Relates to February 2017.
My grandmother died here at Willow Brook Care Home on the 19th December. The care, sensitivity and forthrightness from all staff have been second to none. Much love to the management and staff at Willow Brook Care Home.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Willow Brook Care Home responded to this review on 07 Mar 2017:
So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by DS (Sister-in-law of Resident) on Wednesday 11 January 2017. Relates to December 2016.
Carers very obliging and caring towards my sister-in-law. Not very much stimulation or activities. Food is of reasonable quality. Home is clean.
How likely would you be to recommend Willow Brook Care Home? Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Carol A (Daughter of Resident) on Tuesday 10 January 2017. Relates to December 2016.
Excellent residence. Very friendly management and staff, my mother says everyone is lovely to her. This place is kept very clean, plenty of staff who are all kind and caring. My mum loves the food and I have seen that it is very substantial and healthy with fresh food prepared. Many activities to integrate and stimulate the residents. Lovely Christmas party today. Well done to all the management and staff. Thank you.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Susan H (Daughter of Resident) on Monday 9 January 2017. Relates to December 2016.
Friendly, welcoming, helpful pleasant staff. Always keep you informed and communication is no problem. Treats my father with respect and dignity. Excellent nursing home.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Andy M (Nephew of Resident) on Monday 9 January 2017. Relates to December 2016.
The home is very clean at all times with a very dedicated team looking after the building and residents. The care team also show a caring attitude to the residents regardless of their behaviour.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by S S (Daughter of Resident) on Friday 6 January 2017. Relates to December 2016.
I find Willow Brook a very caring environment. The staff are attentive, kind and responsive to my mother's needs and condition of dementia. Communication with me is very good, and I am kept abreast of all medical problems arising. The home is well managed, with high standards for cleanliness of environment, resident's hygiene, quality of food, staffing levels, professionalism and knowledge of staff.
The building is well laid out, bedroom is a good size, with private en suite wash basin and toilet. The lounge and dining room are large, bright and airy. All facilities are modern. It is a pleasure for me to visit Willow Brook - I am always made to feel welcome and valued.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Heather E (Daughter-in-law of Resident) on Friday 6 January 2017. Relates to December 2016.
Made to feel very welcome. Staff are always there to help and advise.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 12 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by R W (Grandson of Resident) on Thursday 22 December 2016. Relates to December 2016.
Highly recommended! Brilliant staff, my Gran is very happy here. She has complex needs and she as complete care here. She always appears to be in high spirits when I visit, despite her health problems.
Facilities are lovely and classy, food is also of high quality.
Couldn't recommend this place enough. It's been endless peace of mind.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 23 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by E T (Granddaughter of Resident) on Wednesday 23 November 2016. Relates to November 2016.
Upon entering the building, I was always met with a pleasant smile, very personal, engaging well. Always kept well informed as to what is happening. Staff are mostly available when needed.
How likely would you be to recommend Willow Brook Care Home? Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 25 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by W L (Husband of Resident) on Wednesday 23 November 2016. Relates to October 2016.
This is a very well kept residential care home. Very clean and tidy inside and out. The staff are excellent from top to bottom. The best I have seen.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Willow Brook Care Home responded to this review on 04 Apr 2017:
Thank you for sharing such a lovely review with us. we really appreciate your feedback. I am pleased that you were impressed with Willow Brook Care Home as a whole and the staff. I will share your kind comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by W J (Niece of Resident) on Tuesday 22 November 2016. Relates to November 2016.
The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 25 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Shirley L (Daughter of Resident) on Wednesday 7 September 2016. Relates to August 2016.
Any problems that my mother encountered were dealt with efficiently.
Her carers were all very pleasant and kind.
How likely would you be to recommend Willow Brook Care Home? Likely
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Jayne Duck, Customer Service Administrator at Willow Brook Care Home responded to this review on 09 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Denise R (Niece of Resident) on Tuesday 23 August 2016. Relates to August 2016.
I find the staff very friendly and helpful and on my visits whatever the time of day its always the same. I like that you can visit you loved ones whenever you like. There are no times that you are not allowed to visit. I find Willow Brook Care Home a very nice care home.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Willow Brook Care Home responded to this review on 03 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Edward W (Brother of Resident) on Tuesday 26 July 2016. Relates to July 2016.
My brother was a resident at Willow Brook and obviously we went to see him on a regular basis. The staff were very good in all aspects of care and attention since his death. We still come to see the staff and we still are made to feel very welcome and still help at fundraising events. Wonderful and pleasant atmosphere. 9/10.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Willow Brook Care Home responded to this review on 26 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by P M (Nephew of Resident) on Friday 22 July 2016. Relates to June 2016.
Our aunt and uncle had to come into Willow Brook last year. Our uncle has sadly since passed away. Our aunt is still here. We as a family are very satisfied. Our relatives received very good care and attention. The staff are very good at their jobs and caring. They are sometimes a little short staffed and overworked, but still manage a smile.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Willow Brook Care Home responded to this review on 26 Jul 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Review submitted from a Postal Card by Duncan B (Son of Resident) on Friday 24 June 2016. Relates to June 2016.
Staff are all very friendly, open and helpful. Food and drink plentiful - looks and smells excellent. Good emphasis on cleanliness. Rooms are always clean and smell nice. Staff are generally attentive to patients needs. Overall good. Would recommend Willowbrook, Carlton, Nottingham to others. Any care home is only as good as it's staff and good strong management teams.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Willow Brook Care Home responded to this review on 24 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Alan B (Son of Resident) on Sunday 13 March 2016. Relates to February 2016.
Willow Brook Care Home have looked after mum with care and compassion throughout her time there.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by M B (Daughter of Resident) on Monday 7 March 2016. Relates to February 2016.
A fabulous and wonderful place, lovely atmosphere. Great staff and facilities.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by Anthony L (Son of Resident) on Monday 22 February 2016. Relates to February 2016.
My mother moved into Willowbank nursing home in June 2015. The care shown is always excellent. Staff being friendly and professional at all times. My mothers room is very pleasant as it over looks an internal garden. I attend the resident family meetings held every 2-3 months and this provides am ideal situation to hear the latest news and raise any points you may wish to. The manager is highly professional and always available if required. Well Done.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by L B (Daughter of Resident) on Monday 11 January 2016. Relates to January 2016.
Mum was well cared for, particularly over Christmas while I could not visit much due to illness. The home took mum out for a Christmas meal and helped her to eat.
How likely would you be to recommend Willow Brook Care Home? Likely
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Review submitted from a Postal Card by Stephen P (Son-in-law of Resident) on Thursday 7 January 2016. Relates to December 2015.
Very happy with staff and accommodation.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by David M (Nephew of Resident) on Thursday 7 January 2016.
We have been very pleased with the professional and friendly way in which my Aunt is cared for.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by Graeme R (Son of Resident) on Thursday 7 January 2016. Relates to December 2015.
The absolute gold standard of care and support. We have no possible criticism at all. From management, to carers, support team, dining and service, Willow Brook well deserves an accolade.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by Ashley L (Son of Resident) on Monday 14 September 2015. Relates to September 2015.
Mother has been at this care home for 3 months. We, as a family have found that this home is first class, all the staff are very caring and friendly. My mother is very well looked after, and we are very happy knowing that my mother is in first class, caring hands. Thank you very much.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by Carl C (Grandson of Resident) on Friday 11 September 2015. Relates to September 2015.
All good.
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Review submitted from a Postal Card by Louise H (Relative of Resident) on Wednesday 29 July 2015. Relates to July 2015.
Friendly and helpful staff. Lovely care home that doesn't have any unpleasant smells.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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Review submitted from a Postal Card by Beryl E (Resident) on Tuesday 28 July 2015.
Very nicely situated for people to make enquiries about their care. Staff are excellent and lovely to me.
How likely would you be to recommend Willow Brook Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Willow Brook Care Home