Care Homes Owned by Rosmead Healthcare Ltd

Mum had to go into a care home in an emergency situation when unsafely discharged from hospital. Choosing a residential care home for your mum especially when she has dementia, is one of the hardest, most emotional decisions a family can make. We could not be happier with the care and attention mum receives here.

The home may not be the fanciest or most luxurious, but what it offers is worth so much more, genuine care, kindness, patience, dignity and compassion. The staff are wonderful and work hard to ensure the residents are cared for, supported and treated as individuals. Their patience and the little things they do every day make a difference.

It is the people who make this home special. Knowing that our mum is being looked after by staff who genuinely care means the world to us as a family. You cannot put a price on that peace of mind.

A care home does not have to be posh or glamorous to be exceptional, it needs a heart and this place has that in abundance. Thank you all.

I can't thank the staff enough as they made her time there a very happy and content time

My dad was fast tracked out of hospital to the Willow brook care home, basically for palliative care as he had suffered a severe stroke and had underlying health conditions, he was only there for 8 days but in that short space of time, he got the best care he could have got with the nurses and staff there. Everyone was kind, thoughtful and compassionate and they made it peaceful and calm. Thank you to all the staff there, you're amazing.

Overall a very good experience in a very nice environment.

Overall a very good experience, all staff friendly & welcoming, lots of interaction with patients. Rooms are basic, very clean with ensuite toilet & basin, shared shower facilities. Communal areas & dining room lovely, gardens are exceptional & very pretty with lots of outdoor seating. Mealtimes well organised and food top quality with a variety of different selections. Meals are encouraged in the dining room but can be taken in your room. Staff updated family members of any changes or problems & kept us well informed, even had a phone call the first evening to reassure me mum had settled. Definitely would recommend this care home to anyone.

I found the management, nursing, care and maintenance staff very efficient, friendly and professional, I am extremely pleased with the care my mum received in these six weeks. Alcjia the manager kept me informed and replied promptly to any queries I had, I highly recommend this care home.

Mum was fast tracked into this care home and was moved in within a day. The staff and facilities were very good and Mum was given the care she needed. Although Mum was only there for 1 week before she passed away she was looked after. I would recommend this care home for anyone who needs help and support.

Happy with care provided, kind, lovely staff. Dad is well presented.

New management have really improved the home looks a lot brighter and welcoming. New garden looks beautiful my grandma enjoys sitting outside. Happy with care provided, residents all look happy. thank you Amber Lodge

Can't fault the care my grandad receives. He is settled and happy enjoys the activities and sitting in the lounge. His room is always clean and tidy and he is always up, dressed and clean shaven when I visit. Thank you

Home is clean and tidy, rooms are kept clean. Staff are attentive, friendly and always answer any questions asked. My friend is happy in the home and I am pleased with the care provided. Lots of food options

My grandmother avoided being helped at home at all costs and would support herself for as long as possible. Despite that, when she came under the care of the lovely staff at Willow Brooks, she looked revived and had re-gained some of her life energy. The staff here is very caring and are like a family. I am very grateful for everything they have done for her. I wish them all the best.

So far, all the staff I have met have been warm, welcoming and ready to answer any questions I may have. My brother seems happy enough and is being well cared for, but I cannot comment further as it is still early days.

On a different note with the recent improvements I have seen at the home perhaps this will be done sooner than later. Finally, her son phones from the USA and the phone signal is very poor for that room IE cuts off.

My mother has only been a resident for 2 weeks. She went into the home from the hospital for a 4-week assessment with the possibility of becoming a permanent resident. I only had a day to decide if Amber Lodge would be a good fit for my mum, so I had a short visit and was impressed by the staff and the amount of staff that I could see around. They all seem to genuinely want to look after the residents and seem to have a lot of patience with them. If there is one criticism, it would be that it's very dated inside, and would benefit from a bit of an uplift in decor and a bit of fresh paint.

There seems to be very good communication between the staff on each patients needs and there is a feeling of community. Can't ask for more, thanks to all the staff and helpers

My husband was placed at Amber Lodge in February 2026. I have found the staff to be very polite and caring and always happy to help. I do think it's a little out dated but that doesn't affect the quality of care given.

My dad went into amber lodge and so far we have been very happy with the care staff and management. All very kind and welcoming. My dad has been there since Good Friday and will continue to stay at Amber Lodge.

June needed respite care, and Willow Brook Care Home stepped up. All the staff were very professional but also very caring. The manager was very helpful, making phone calls and helping me fill forms out. Making the whole experience run smoothly.

On visiting the home, I was greeted with a friendly smile. The staff were very professional and caring towards the residents. The home is very clean and well maintained.