Care Homes Owned by Rosmead Healthcare Ltd

Thank you so much for your lovely 5-star review! We're delighted to hear you've noticed the positive changes at Amber Lodge and are enjoying the brighter, more welcoming environment and beautiful new garden. It's especially wonderful to hear that your grandma enjoys spending time outside and that you're happy with the care she receives. Our residents' happiness, comfort and wellbeing are at the heart of everything we do. Read less

Thank you so much for your wonderful 5-star review. We truly appreciate you taking the time to share your experience.

It means a great deal to hear that your grandad is happy, settled, and enjoying both the activities and spending time in the lounge. We are also pleased that you've noticed the care and attention our team puts into keeping him well-presented and his room clean and comfortable.

Your kind words will be shared with our staff, who work hard every day to provide compassionate, person-centred care. Thank you for placing your trust in us it is a privilege to care for your grandad. Read less

Dear Susan, Thank you so much for your kind and thoughtful review. We are delighted to hear that your mum has settled in well at Willow Brook and that you've experienced the care, compassion, and teamwork of our staff firsthand. Your lovely comments about our housekeeping team and Care staff means a lot, and we'll be sure to share your feedback with them. It is always our pleasure to support both our residents and their families in any way we can. Thank you for placing your trust in us. Read less

It means a lot to us to hear that you noticed such a positive change in her after she came to stay with us at Willow Brook Care Home. Our team is committed to providing compassionate, person-centred care, and knowing that she felt supported, cared for, and able to regain some of her energy is incredibly rewarding. We will share your feedback with our team. Read less

Thank you for your feedback.

We are pleased to hear that you have found our team to be warm, welcoming, and helpful during your visits. It is important to us that residents and their families feel supported, and we are delighted that your brother appears settled and well cared for since joining Amber Lodge.

We understand that it is still early days, particularly when visits can be limited by distance, and we appreciate you sharing your initial impressions. Your kind comments will be passed on to the team, who work hard to provide a caring and supportive environment for all our residents.

Thank you again for your feedback, and we look forward to continuing to support your brother and keeping you informed about his wellbeing. Read less

Thank you for taking the time to share your feedback.

We are pleased to hear that you have found our staff to be lovely and helpful, and we appreciate your kind comments about the recent improvements within Amber Lodge.

We understand your concerns regarding your aunt's room dcor. Refurbishment plans are being reviewed as part of our ongoing improvement programme, and we recognise the importance of providing a comfortable and pleasant environment for all residents.

We are also sorry to hear about the issues with the phone signal when your aunt's son calls from the USA. We appreciate you bringing this to our attention and will investigate whether there are any measures we can take to improve connectivity in that area of the home.

Thank you again for your valuable feedback. Comments such as yours help us continue to improve the experience of our residents and their families. Read less

Thank you for taking the time to share your feedback.

We are delighted to hear that your initial experience with Amber Lodge has been a positive one and that you have been impressed by our team. Your kind comments about the staff's dedication, patience, and genuine care for our residents mean a great deal to us, and we will be pleased to share them with the team.

We appreciate that choosing a care home at short notice can be a difficult decision, and we are glad that Amber Lodge has provided a welcoming environment for your mother during her assessment period.

Thank you also for your constructive comments regarding the dcor. We recognise that some areas of the home would benefit from refreshing, and we continue to review and invest in improvements to ensure the environment is as comfortable and pleasant as possible for our residents and visitors.

We appreciate your feedback and look forward to continuing to support your mother during her stay with us. Read less

Thank you for taking the time to share your feedback.

Your comments about our staff are greatly appreciated, and we will be sure to share your kind words with them. We also value your feedback regarding the home's dcor and facilities. We continually review opportunities to improve our environment while maintaining the high standards of care and support that are at the heart of what we do. Read less

Thank you so much for your lovely 5-star review. We are delighted to hear that you and your dad have been happy with the care and support provided by our team at Amber Lodge.

Our staff and management team work hard to create a welcoming, caring, and homely environment, so it is wonderful to know this has been your experience since your dad joined us over the Easter period.

We appreciate your kind words and the trust you have placed in us. We look forward to continuing to support your dad and ensuring he remains happy, comfortable, and well cared for. Read less

Thank you for your positive feedback. We are pleased to hear that you have noticed improvements under the new management team and that communication regarding meetings and updates has improved.

It is also encouraging to know that housekeeping standards are visible during your visits and, most importantly, that your mum feels comfortable and well cared for at Amber Lodge. We appreciate your kind comments about our staff, who work hard to provide a friendly and supportive environment for residents and their families.

Thank you for your suggestion regarding our social media presence. We value this feedback and will explore ways to share more information and updates through our social media channels.

Thank you again for taking the time to share your experience with us. Read less

Thank you so much for your lovely review and recommendation. We are delighted to hear that you have always found our staff to be helpful, kind, and informative - providing compassionate support to residents and families is extremely important to us.

It's wonderful to know that you enjoy the variety of activities we offer, including special visits and performances such as our Christmas singer. Creating enjoyable and meaningful experiences for our residents is a big part of life at Amber Lodge. Read less