370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA
Alexandra is a welcoming care home located in a quiet residential area of Long Eaton. The home provides high-quality and compassionate nursing and dementia care.
The home offers a mixture of pleasantly decorated, single and double bedrooms all with en-suite facilities. For those living with dementia, memory boxes are placed outside each room containing personal items. Most rooms enjoy scenic views of the beautiful landscaped gardens and Residents have direct access to the garden and can relax with loved ones on the furnished patio area or in the peaceful sensory garden.
Chefs at Alexandra Care Home provide a variety of nutritious meals with fresh ingredients that cater to each Resident's individual dietary requirements and preferences. Light snacks and refreshments are available at all times.
Alexandra Care Home boasts a wide and varied activities programme including music and movement therapy, flower arranging, religious services, drama therapy and local community and charity events. Visitors are always welcome to participate in activities.
Person in charge: Gillian Wheatley (Home Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Challenging Behaviour • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Alexandra Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Alexandra Care Home has a Review Score of 5.7 (5.745)
The Review Score of 5.7 (maximum of 10) for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Alexandra Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.182 for Alexandra Care Home is calculated as follows: ( (3 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.182
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for Alexandra Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Eve T (Cousin of Resident) on Thursday 17 November 2016. Relates to November 2016.
My cousin came here as an 'end of life' patient from hospital last Christmas.
Through the excellent care and personal support from the team of carers at Alexandra, she is now active and content. I couldn't ask for more.
How likely would you be to recommend Alexandra Care Home? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know
Rose Pickering, Customer Service Administrator at Alexandra Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
There are currently no Care Home Idol entrants who have performed at Alexandra Care Home