Alexandra Care Home

370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA

Alexandra is a welcoming care home located in a quiet residential area of Long Eaton. The home provides high-quality and compassionate nursing and dementia care.

The home offers a mixture of pleasantly decorated, single and double bedrooms all with en-suite facilities. For those living with dementia, memory boxes are placed outside each room containing personal items. Most rooms enjoy scenic views of the beautiful landscaped gardens and Residents have direct access to the garden and can relax with loved ones on the furnished patio area or in the peaceful sensory garden.

Chefs at Alexandra Care Home provide a variety of nutritious meals with fresh ingredients that cater to each Resident's individual dietary requirements and preferences. Light snacks and refreshments are available at all times.

Alexandra Care Home boasts a wide and varied activities programme including music and movement therapy, flower arranging, religious services, drama therapy and local community and charity events. Visitors are always welcome to participate in activities.

Group: HC-One

Person in charge: Gillian Wheatley (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Alexandra Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.303 for Alexandra Care Home is calculated as follows: ( (59 Excellents x 5) + (82 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 152 Ratings = 4.303

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Alexandra Care Home has a Review Score of 9.3 (9.303) from 13 Reviews


Average Ratings

  • Excellent
    4
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Care Home?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mother is a resident here and she is being very well looked after. The staff are very efficient and friendly. Mum has made some good relationships with the staff. The staff also make me feel welcome when I'm visiting too, taking extra care to help me as I'm disabled myself. An excellent service all round. Thank you to all of you for taking care of my mum. I'm involved in all decisions.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   5 out of 5

Me and my family have always found the staff to be extremely helpful and caring. We could not be happier with the care my father receives.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The staff at the care home are excellent and really care about the residents and their families.
I feel like we are part of a big family.
If there is an issue we are able to raise it and between us and the home, we find an appropriate solution.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been here since 2014 and her health has improved and she has gained weight.
The home needs decorating.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Careline Advisor at Alexandra Care Home responded to this review on 08 May 2018:

Thank you for taking the time to complete a review, we value all feedback received here at Alexandra. We have recently been welcomed into the HC-One family who acknowledge that the Home requires some refurbishment and are making arrangements to carry this out as soon as possible with minimal disruption to the Home.

Staff always approachable dad seems happy and well cared for.

How likely would you be to recommend Alexandra Care Home? Don't know

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Average Rating:   3.9 out of 5

Staff are very aware of my wife's condition and react very quickly to her needs.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4 out of 5

We have been very happy with my husband's care and well-being. Also when my husband isn't well or had a fall we have been informed.

How likely would you be to recommend Alexandra Care Home? Likely

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Average Rating:   4.9 out of 5

Staff and care afforded to residents excellent and also to visitors. Always clean and staff very friendly and helpful. Garden area very well kept.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are all welcoming to visitors. I would like to see my husband not wearing someone else's clothes which have not been marked by myself as his.

How likely would you be to recommend Alexandra Care Home? Likely

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Average Rating:   3.8 out of 5

Clare Sheehan, Care Advisor at Alexandra Care Home responded to this review on 12 Apr 2018:

Thank you for taking the time to complete a review, we value all feedback received here at Alexandra. We have investigated your concerns with our housekeeping team regarding laundry and care services and apologise if we have fallen short of the high quality of care that we aspire to provide to our Residents.

My wife has been resident in this home for 7 years. I have been highly satisfied with the care and attention she has received. The staff are very kind and polite.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4 out of 5

After visiting my sister-in-law the last few years, I see that the care she has received is very good and the home is very clean, overall very very good.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been in the care of Alexandra for a few months. I have always found the staff very caring to the residents. If there is a health concern a GP is contacted straight away and family is informed. The care home is very clean. It is a dementia home which cares.
The meals and snacks are excellent. Everyone is monitored regarding weight loss. Staff take time at meal times with the residents. All the departments at the home are good. At present I have no concerns. There are two nurses on each floor every day and one at night. The staffing levels have been good so far.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My cousin came here as an 'end of life' patient from hospital last Christmas.
Through the excellent care and personal support from the team of carers at Alexandra, she is now active and content. I couldn't ask for more.

How likely would you be to recommend Alexandra Care Home? Likely

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Average Rating:   4.2 out of 5

Rose Pickering, Customer Service Administrator at Alexandra Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra Care Home