Alexandra Care Home

I have always received a warm welcome and greeted with a smile by all staff. My wife seems to be happy which isn't always easy and hasn't complained about anything. My experience overall is very satisfactory, it's somewhat of a lottery when choosing a care home for someone special, my gratitude to the management and staff.

Alexandra House is an excellent nursing home for my father who has severe dementia. All of the staff have been caring and pragmatic with a willingness and kindness to do their best for my father. Liaison with the NHS, Social Services and the Local Authority has been exemplary.

The manager is always available to discuss care plans and overall care. The care staff have taken the time to understand my father-in-law’s needs and work hard to ensure that his residency is well managed and caring. The facilities are well looked after and managed, with regular activities and parties for Xmas and special occasions. I would highly recommend it.

Dad has been a resident at Alexandra Care Home since July 2022. We are all very happy with his care. We know he is safe and happy, He can be challenging and knowing the staff look after him so well gives us all peace of mind. The staff are amazing, they work so hard and they ate very dedicated to the residents.

No one wants to think about having to find a care home for a loved one. When we needed to find a care home some years ago now and having checked out quite a few, we were very pleased to secure a place at Alexandra Care Home. He has now been a resident there for some time and although his health has deteriorated I know he is well cared for and his general health is monitored and any adjustments needed to his care are sorted out and implemented.

Please note; Feedback below is based on limited experience of some areas and covid restrictions. For example, activities and furnishings. Also, Dad moved to a different room (for understandable reasons), but to a less pleasant one, which is reflected in the facilities/room rating. The garden is lovely.

My wife has just moved into this care home. I am delighted with the care shown, not only to my wife but also to me personally. Long may this continue.

The staff are so, so nice and warm. They're like family, they look after my dad so well. I can't thank them enough. Thank you all so much!

The staff always appear dedicated and helpful. The home is always clean when I visit. All the staff who care for my brother are always friendly and helpful.

I cannot praise the staff here highly enough. My father was a resident receiving palliative care at Alexandra and despite Covid restricted visiting we were made to feel welcome. The care and compassion he received was excellent and he was clearly very well cared for. The compassion we were shown on the night he died was outstanding.

Very friendly and professional home. Mum is happy to live at the home for the past 7 years. The home coped very well with the tough Covid-19 period.

My father was very well cared for during his stay at Alexandra care home, and the home communicated well with us about his care. The staff encouraged him to join in activities and were interested in what he enjoyed. Staff were also very compassionate towards us when he passed away, thank you.

I visited mum once Alexandra Care Home re-opened for visits during Covid-19. Very helpful and professional team. I received a letter prior to the visit explaining what would happen. Everyone always very helpful and show lots of care towards families and the residents.

Very happy to see my wife.

Also, of importance, has been the warmth which family members have received when visiting. We shall be forever grateful to every member of staff involved in her care and well-being.

The home has a very high regard for staff and conditions and management are excellent.

The company ethos of kindness has been totally embraced by every member of staff at Alexandra. As a family, we would like to thank all the staff for making our mother's life calmer and happier.

I am very impressed how my Mum has so quickly settled in and being treated.

Thank you for looking after him so well.

We, as a family, have always been made extremely welcome ad have been invited to join in with home activities and celebrations that we have enjoyed. Thank you.