Alexandra Care Home

370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA
Review Us
9.5 64 Reviews
  • Alexandra Care Home, Nottingham
Alexandra Care Home provides residential and nursing care to adults over the age of 65. With 39 en suite bedrooms, spacious living and dining areas and a great outdoors space, residents are sure to feel at home the moment they step through the door.

At Alexandra Care Home, the team provide quality care for a variety of different needs and requirements. Personalised care plans and round the clock care ensure residents receive the support they need today and in the future.

The home is located in a residential area in Long Eaton, Nottingham, with easy access for loved ones to visit as often as they please. Please contact the team to find out more.
Show Alexandra Care Home on the Map

Care Provided by Alexandra Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1250
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • Self-Funded Nursing Care: £1000 – £1350
  • Self-Funded Nursing Dementia Care: £1000 – £1350
  • RESPITE Self-Funded Residential Care: £1000 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Nursing Care: £1000 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1350

All charges are subject to assessment .
All care is given on a person centred approach

The price(s) shown are provided by the care home. Contact Alexandra Care Home for full pricing details and T&Cs.

Contact Alexandra Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Alexandra Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sally Burden (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Parking

  • Parking available at the front and back of the building

Alexandra Care Home Reviews (64)

9.5

Alexandra Care Home has a Review Score of 9.5 (9.545) out of 10, based on 10 reviews in the last 2 years.
Over all time Alexandra Care Home has 64 reviews.

Overall Experience
  • 42
  • 22
  • 0
  • 0
  • 0
Date Published
  • 64
  • 6
  • 6
  • 10
  • 54
Reviewer Connection to Alexandra Care Home
  • 24
  • 10
  • 8
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 64, showing 21-40
Review from Patrick M (Son of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra House is an excellent nursing home for my father who has severe dementia. All of the staff have been caring and pragmatic with a willingness and kindness to do their best for my father. Liaison with the NHS, Social Services and the Local Authority has been exemplary.
Reply from Helen Brett, Operations Manager at Alexandra Care HomeThank you so much. It's a pleasure having your dad and being able to work with all the family so positively.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane M (Daughter-in-law of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very pleased with the excellent care at Alexandra Care Home. The managers and staff have all taken time to understand and care for the needs of my father-in-law. These needs have grown more challenging during his stay and staff have been kind considerate and caring at all times.
The
manager is always available to discuss care plans and overall care. The care staff have taken the time to understand my father-in-law’s needs and work hard to ensure that his residency is well managed and caring. The facilities are well looked after and managed, with regular activities and parties for Xmas and special occasions. I would highly recommend it.
Reply from Helen Brett, Operations Manager at Alexandra Care HomeThank you. We will ensure the carers have your lovely feedback and thank you for your kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P J (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Alexandra Care Home since July 2022. We are all very happy with his care. We know he is safe and happy, He can be challenging and knowing the staff look after him so well gives us all peace of mind. The staff are amazing, they work so hard and they ate very dedicated to the
residents.
Reply from Helen Brett, Operations Manager at Alexandra Care HomeThank you for the lovely comments and I know the staff will very much appreciate them!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann W (Wife of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one wants to think about having to find a care home for a loved one. When we needed to find a care home some years ago now and having checked out quite a few, we were very pleased to secure a place at Alexandra Care Home. He has now been a resident there for some time and although his health has
deteriorated I know he is well cared for and his general health is monitored and any adjustments needed to his care are sorted out and implemented.
Reply from Helen Brett, Operations Manager at Alexandra Care HomeThank you for the kind comments, Ann. No one plans to go to a care home and it's up to us as providers to make it a home-from-home and work with families to do the best for their loved ones. I'm so pleased you're happy with the care at Alexandra, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma S (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This relates to my Dad's first couple of weeks only, but first impressions were very good. Taking Dad with my 85-year-old Mum to a care home was a very stressful and difficult time. Staff demonstrated skill and care in dealing with the situation. All staff I met on visits during his first two weeks
were friendly, helpful and obviously keen to help Dad settle in and were building relationships with him. Although very sad at my Dad having to move into a care home, the initial experience and observations gave me confidence that he was being well looked after and supported at Alexandra Court.
Please note; Feedback below is based on limited experience of some areas and covid restrictions. For example, activities and furnishings. Also, Dad moved to a different room (for understandable reasons), but to a less pleasant one, which is reflected in the facilities/room rating. The garden is lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Husband of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has just moved into this care home. I am delighted with the care shown, not only to my wife but also to me personally. Long may this continue.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynsey P (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so, so nice and warm. They're like family, they look after my dad so well. I can't thank them enough. Thank you all so much!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill N (Sister of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always appear dedicated and helpful. The home is always clean when I visit. All the staff who care for my brother are always friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth B (Daughter of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff here highly enough. My father was a resident receiving palliative care at Alexandra and despite Covid restricted visiting we were made to feel welcome. The care and compassion he received was excellent and he was clearly very well cared for. The compassion we were shown on
the night he died was outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and professional home. Mum is happy to live at the home for the past 7 years. The home coped very well with the tough Covid-19 period.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan F (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very well cared for during his stay at Alexandra care home, and the home communicated well with us about his care. The staff encouraged him to join in activities and were interested in what he enjoyed. Staff were also very compassionate towards us when he passed away, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited mum once Alexandra Care Home re-opened for visits during Covid-19. Very helpful and professional team. I received a letter prior to the visit explaining what would happen. Everyone always very helpful and show lots of care towards families and the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Husband of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found staff understanding, caring and facilities very good.
Very happy to see my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve (Son of Resident) published on 2 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly, dementia suffering, mother has spent the last five months at Alexandra. I can not overstate the phenomenal standard of care received during this time. She has been carefully dressed and prepared each day, quality food and drink is provided, not only at designated meal times, but on demand
at any time of day or night. The staff at every level have been both attentive and genuinely caring whilst looking after her every need. It has been a relief to find somewhere providing this quality of care.
Also, of importance, has been the warmth which family members have received when visiting. We shall be forever grateful to every member of staff involved in her care and well-being.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William T (Husband of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very high regard for staff and conditions and management are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was admitted into Alexandra mid-November 2019 and from day one she has only received the highest level of care, understanding and kindness. The thoughtfulness of all the staff has been more than we could have hoped for. Nothing seems to be too much trouble if we ask for something to be done
it happens without having to ask twice. The staff take care to make sure that she is dressed nicely each day and her room is always very clean and tidy, as is the whole environment. If she gets up early somebody makes sure she has a drink and a little something to eat until it's breakfast time. One member of staff has even recorded how to look after her bonsai tree - amazing.
The company ethos of kindness has been totally embraced by every member of staff at Alexandra. As a family, we would like to thank all the staff for making our mother's life calmer and happier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C O (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed how my Mum has so quickly settled in and being treated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Wife of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the Alexandra Care Home for 16 months. He is very happy there and is always well cared for. All the carers are excellent and so kind with their patients.
He enjoys the singing and entertainment downstairs and they do an excellent job.
Thank you for looking after him so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a frequent visitor to the Alexandra Care Home with my sister and mother to see Dad, our overall impression and opinion of the care provided for Dad is lovely and caring. All his individual needs are met in a homely, loving and professional manner, from all levels of staff.
We, as a family, have
always been made extremely welcome ad have been invited to join in with home activities and celebrations that we have enjoyed. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise C (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the home for two years and has at times been "difficult" for the nurses and carers who have all treated him with patience and kindness. He is kept clean and tidy and is happy with his surroundings. He enjoys his food and his carers encourage him and ensure he has his favourite
foods. What a place, what more could I ask for?
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Alexandra Care Home is calculated as follows: ( (97 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 117 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Alexandra Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Care Home to verify any information. View our terms and conditions. Alexandra Care Home has an Enhanced Service - more info.