Alexandra Care Home

370 Wilsthorpe Road, Long Eaton, Nottingham NG10 4AA
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9.7 59 Reviews
  • Alexandra Care Home, Nottingham
Alexandra Care Home provides residential and nursing care to adults over the age of 65. With 39 en suite bedrooms, spacious living and dining areas and a great outdoors space, residents are sure to feel at home the moment they step through the door.

At Alexandra Care Home, the team provide quality care for a variety of different needs and requirements. Personalised care plans and round the clock care ensure residents receive the support they need today and in the future.

The home is located in a residential area in Long Eaton, Nottingham, with easy access for loved ones to visit as often as they please. Please contact the team to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £1000 – £1000
  • Self-Funded Nursing Care: £1050 – £1050
  • Self-Funded Nursing Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Nursing Care: £1050 – £1050
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1100

All charges are subject to assessment .

These prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sally Burden (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Parking

  • Parking available at the front and back of the building

Alexandra Care Home Reviews (59)

9.7

Alexandra Care Home has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Alexandra Care Home has 59 reviews.

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Review from Gerard H (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home with a very pleasant atmosphere. The staff are very caring, friendly and professional mum is very settled here.
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Review from L N (Friend of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was quite busy and some of the residents were painting. Staff are friendly and cheerful and offered me a cup of tea. The lounge area was clean and felt homely. My friend seemed to be content and in a much better spirit than when I last saw her. I can see that she is well cared for.
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Review from J L (Sister of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful. Nothing was too much trouble. My sister was being looked after very well and she seemed happy to be looked after by all of the staff. The room was very nice and it was good to see that there were family pictures and her own ornaments. My sister said the food was very
nice and she had plenty to eat and drink. It is a relief to see her settled and content.
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Review from Derek H (Husband of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, carers, nurses and management are all very caring, kind, patient and helpful. Both to residents and visitors. All concerns are dealt with in a professional manner. Assistance is at hand almost immediately when required.
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Review from Kathleen A (Sister of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff very friendly and helpful. The rooms are very clean and it smells clean.
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Review from F D (Brother of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home well staffed with exceptional carers. Visitors treated with great respect - always offered tea or coffee. Home very clean and well looked after.
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Review from Josephine R (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff deserve a medal, including management.
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Review from Sally C (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident here and she is being very well looked after. The staff are very efficient and friendly. Mum has made some good relationships with the staff. The staff also make me feel welcome when I'm visiting too, taking extra care to help me as I'm disabled myself. An excellent service all
round. Thank you to all of you for taking care of my mum. I'm involved in all decisions.
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Review from Russell M (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Me and my family have always found the staff to be extremely helpful and caring. We could not be happier with the care my father receives.
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Review from J R (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here since 2014 and her health has improved and she has gained weight.
The home needs decorating.
Reply from Clare Sheehan, Careline Advisor at Alexandra Care Home

Thank you for taking the time to complete a review, we value all feedback received here at Alexandra. We have recently been welcomed into the HC-One family who acknowledge that the Home requires some refurbishment and are making arrangements to carry this out as soon as possible with minimal disruption to the Home.

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Review from Emma H (Daughter of Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home are excellent and really care about the residents and their families.
I feel like we are part of a big family.
If there is an issue we are able to raise it and between us and the home, we find an appropriate solution.
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Review from G T (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always approachable dad seems happy and well cared for.
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Review from David H (Husband of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very aware of my wife's condition and react very quickly to her needs.
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Review from E S (Wife of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with my husband's care and well-being. Also when my husband isn't well or had a fall we have been informed.
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Review from J S (Wife of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all welcoming to visitors. I would like to see my husband not wearing someone else's clothes which have not been marked by myself as his.
Reply from Clare Sheehan, Care Advisor at Alexandra Care Home

Thank you for taking the time to complete a review, we value all feedback received here at Alexandra. We have investigated your concerns with our housekeeping team regarding laundry and care services and apologise if we have fallen short of the high quality of care that we aspire to provide to our Residents.

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Review from C D (Sister of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and care afforded to residents excellent and also to visitors. Always clean and staff very friendly and helpful. Garden area very well kept.
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Review from Dorothy H (Sister-in-law of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting my sister-in-law the last few years, I see that the care she has received is very good and the home is very clean, overall very very good.
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Review from Julie S (Daughter of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in the care of Alexandra for a few months. I have always found the staff very caring to the residents. If there is a health concern a GP is contacted straight away and family is informed. The care home is very clean. It is a dementia home which cares.
The meals and snacks are excellent.
Everyone is monitored regarding weight loss. Staff take time at meal times with the residents. All the departments at the home are good. At present I have no concerns. There are two nurses on each floor every day and one at night. The staffing levels have been good so far.
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Review from Eve T (Cousin of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My cousin came here as an 'end of life' patient from hospital last Christmas.
Through the excellent care and personal support from the team of carers at Alexandra, she is now active and content. I couldn't ask for more.
Reply from Rose Pickering, Customer Service Administrator at Alexandra Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Alexandra Care Home is calculated as follows: ( (86 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Alexandra Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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