Alexandra Care Home

My father has been in the home for two years and has at times been "difficult" for the nurses and carers who have all treated him with patience and kindness. He is kept clean and tidy and is happy with his surroundings. He enjoys his food and his carers encourage him and ensure he has his favourite foods. What a place, what more could I ask for?

Dad is always clean and well cared for, what more could I ask?

Staff are always friendly and helpful and appear to look after residents well and the food is good.

My husband has now been here 6 months and he has settled in great. The staff are brilliant and very friendly, and always willing to stop, help and listen if you need them. The room my husband has is clean and big, overlooking the road outside so it gives him something to look at. Food is great. In fact, I can't fault this home at all.

While being at this residence I can find no faults with staff/food and am treated with the highest respect. The staff listen to all that you say and often ask my wife as to what I have to say.

It was my mum's birthday on Remembrance Sunday. Various members of mum's family came for a birthday tea. We were made to feel very welcome. We all sat around a long table along with mum's fellow residents. Although mum only sits for a minute at a time. The room was decorated with bunting for Remembrance Day and balloons for mum's birthday. The kitchen team had prepared us a lovely tea. The care staff were attentive of us and very friendly, despite obviously being busy helping residents with their meals. Everyone sang Happy Birthday while mum blew candles out on her cake. A lovely time was had by all the family. Thank you all very much for this memory!

A lovely home with a very pleasant atmosphere. The staff are very caring, friendly and professional mum is very settled here.

It was quite busy and some of the residents were painting. Staff are friendly and cheerful and offered me a cup of tea. The lounge area was clean and felt homely. My friend seemed to be content and in a much better spirit than when I last saw her. I can see that she is well cared for.

Staff are friendly and helpful. Nothing was too much trouble. My sister was being looked after very well and she seemed happy to be looked after by all of the staff. The room was very nice and it was good to see that there were family pictures and her own ornaments. My sister said the food was very nice and she had plenty to eat and drink. It is a relief to see her settled and content.

The staff, carers, nurses and management are all very caring, kind, patient and helpful. Both to residents and visitors. All concerns are dealt with in a professional manner. Assistance is at hand almost immediately when required.

I always find the staff very friendly and helpful. The rooms are very clean and it smells clean.

Care home well staffed with exceptional carers. Visitors treated with great respect - always offered tea or coffee. Home very clean and well looked after.

All staff deserve a medal, including management.

My mother is a resident here and she is being very well looked after. The staff are very efficient and friendly. Mum has made some good relationships with the staff. The staff also make me feel welcome when I'm visiting too, taking extra care to help me as I'm disabled myself. An excellent service all round. Thank you to all of you for taking care of my mum. I'm involved in all decisions.

Me and my family have always found the staff to be extremely helpful and caring. We could not be happier with the care my father receives.

The home needs decorating.

If there is an issue we are able to raise it and between us and the home, we find an appropriate solution.

Staff always approachable dad seems happy and well cared for.

Staff are very aware of my wife's condition and react very quickly to her needs.

We have been very happy with my husband's care and well-being. Also when my husband isn't well or had a fall we have been informed.