Care Home Owned by Rosmead Healthcare Ltd in Nottinghamshire

has her meals in the dining room, and then transfer her to the day room armchairs, or her room, as she requests in between. The staff are kind, professional and very caring. I am so happy with mums care in this lovely place.

taken over. I have had to complain on several occasions about the personal care that has been given to my mother. My mothers nails were not cut/cleaned regularly and her dentures not cleaned and adhesive put in place to secure them. There used to be a nice feeling amongst staff at the beginning but that is not the case now, there is a massive staff turnover and the atmosphere is frosty.
My mother has now had to transfer to the nursing part of the home and within 24 hours a dementia patient has entered her room and slapped her in the face. I have not been contacted by the manager. I have raised a Safeguarding with the Local Authority and contacted CQC.

nominate one person at the home, she very often operates the tea trolley, she is of Turkish origin. She very often goes out of her way to make sure refreshments are good.

He spent apart from some meal times in his room sitting in a chair. I feel very cross at his stay with you and do not think your value for money.

dressed and her room was always clean and never smelt of urine despite her double incontinence. The staff were very kind and remembered the names of family members and pets making us feel cared for too. The home was clean and homely with bowls of snacks and lots of activities to suit all tastes. Much effort was put into themed periods such as remembrance month and Christmas with activities, decor, food and activities all aligned to the theme. She remained at the home at the end of life and the care she received was exceptional. We were included in all major decisions and kept informed throughout. I cannot fault the care she received. The staff are respectful, kind and caring.

be. A peaceful and quiet atmosphere was created around Mum and we will forever be grateful to everyone at Willow Brook for their dedication.

love and understanding right up until the day she passed away. They also gave support and guidance to our family at the time we needed it most. We are so relieved that we found Willow Brook.

everyone sharing laughter. We cannot thank all the staff enough for the care and support they gave Dad and ourselves during his time with them.

being taken care of so well.

The meals were varied and absolutely delicious. With such a positive experience Dad is happy to return. Heartfelt thanks to all the staff.

loves the fact that she can have her hair and nails done, enjoys the varied programme of activities provided, likes the food and is pleased that her personal and medical needs are attended to. Thank you Willow Brook.

is evident. We are really very happy with the level of care Mum is getting. Congratulations and thank you for all your help and kindness.