Willow Brook Care Home

112 Burton Road, Carlton, Nottingham NG4 3BG
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8.5 95 Reviews
  • Willow Brook Care Home, Nottingham
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.

As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.

The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Willow Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alicja Lekawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Parking

  • Car park available at front of the building and on-street parking

Willow Brook Care Home Reviews (95)

Total of 95, showing 41-60
8.5

Willow Brook Care Home has a Review Score of 8.5 (8.507) out of 10, based on 9 reviews in the last 2 years. Over all time Willow Brook Care Home has 95 reviews.

Overall Experience

  • 64
  • 25
  • 4
  • 1
  • 1

Date Published

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9
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Review from J B (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful love living here.

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Review from M M (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good, the food is good. It is lovely here and the rooms are great.

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Review from J M (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the food.

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Review from A K (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean. Nice food.

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Review from R W (Nephew of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with a view to placing my aunt into care. I could not be happier, this home is outstanding in every aspect. Lovely staff, good catering, comfortable rooms and nothing is too much trouble. Cannot recommend highly enough.

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Review from Pauline T (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We never saw any activities, however, we were shown photographs of residents taking part in various activities. With regard to food, we were never allowed to accompany our parent at mealtimes so we can not comment on the standard of food. The rooms, where comfortable.
Staff were pleasant but very few.
Residents often left unattended. Management talked a good talk. Standard, in my opinion, was only just average.

Reply from Clare Sheehan, Careline Advisor at Willow Brook Care Home

Thank you for your review, we value all feedback as it allows us to make improvements, where required. At HC-One, we have a robust well-being activity programme, where Residents are involved in the planning to ensure all activities are Resident led. We are pleased that you had the opportunity to view a variety of activities that Residents had recently enjoyed. We have protected mealtimes and acknowledge that a good dining experience for Residents may include their families, who are more than welcome to join their loved ones. We do understand that staff may not always be visible, but we wish for all Residents to have the kindest care that can be offered and this also includes Residents that require assistance in the privacy of their own rooms.

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Review from J B (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Willow Brook Care Home are caring, friendly, polite and helpful. Particularly the manager who goes above and beyond for the residents. They have a range of food choices to suit everybody including Sunday roasts, attending to all dietary requirements. Willow Brook Care Home offers so many
activities such as cards, crafts and regular outings. I felt content that my mother was under Willow Brook Care Home and I'm truly thankful.

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Review from C S (Regular Volunteer) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As therapy visitors with our Greyhound Storm, we have visited the home for about 5 years. We are always made welcome by the staff, and especially Jessie, the Springer Spaniel who is calm, friendly and accompanies her owner to work. We have a connection with the home as, back in the '90s, my mum ended
her days there; the staff are equally caring now as they were then. Dogs are a delightful addition to the care home's atmosphere, with the residents seeming to become more outgoing and happy in Storm's presence.

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Review from Stephen P (Son-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home is well run, all staff appear to be well trained and have a very caring manner. The site is well maintained and always clean and tidy. Any issues we have are always dealt with by staff/management in a timely manner.

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Review from Andy B (Son-in-law of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a Summer Fete at the home recently and it was excellent, despite the weather. The food served was great- the curry in particular (they must have a great chef).
The staff at the home are fantastic- caring and professional and we're glad our mother and brother-in-law are in their care. We
always get a great welcome from the staff, including Jessica the spaniel when she is around and it is clear that the management work hard to give the home a family feel.

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Review from Annette G (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seemed to settle well, hopefully in the near future will be living here

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Review from Tim T (Son of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first and only care home I was suggested. My mother has been here for two years and I have had no complaints. The staff do an amazing job and I thank each and every one of them.

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Review from Wanda B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has been really good. Helped her to be mobile again with frame. Very friendly and caring.

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Review from Annette H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy, she also seems to be well-liked and sociable with staff and other residents.

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Review from Geoff C (Brother of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our recent experience with this care home has been one of pleasant, caring and encouraging support for ourselves and our family during the final days of my brother's end of life care. He was treated with dignity and respect throughout his time there. Nothing was too much trouble from the management
and staff who gave him and ourselves every consideration at this very difficult time for us all.
He was always kept very clean, and the friendly staff did try very hard to encourage him with food, drink etc.
Once more many thanks to all staff involved for the care and support given to my brother and ourselves.
Well done to all of you.

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Review from Janette V (Wife of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fully confident leaving my husband in the care of your staff. Extremely friendly and caring and he enjoys his stay. I have no problems bringing him into your care as previously he would refuse to go into the last home booked. I am very grateful for the help and information given to both of us by all
concerned.

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Review from Darren S (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, take time to talk to my dad, have a laugh and joke.

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Review from Jacqueline K (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff have been more than wonderful in this very difficult time for me. They have maintained my dignity for me. Nothing is too much trouble and salute your choice of staff.

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Review from Duncan B (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff.
Attention to the care of patients appears paramount.
Staff actively engage relatives in care plans and decision making.
Food is always of a high standard.

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Review from P C (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident here for 15 months and I have been very satisfied with the care and attention she has received. All the staff are very caring and proactive with any issues that arise. It is an excellent home and I know my mum is always clean and dressed whenever I visit knowing she is well
looked after is such a comfort.

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Current Review Score: 8.5 (8.507)

Overview of Review Score

The Review Score of 8.5 (8.507) out of 10 for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.093 for Willow Brook Care Home is calculated as follows: ( (59 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 107 Ratings = 4.093

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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