






Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.
As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home...
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.
As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.
The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.
Care Provided by Willow Brook Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 49 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Brook Care Home for full pricing details and T&Cs.
Contact Willow Brook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rosmead Healthcare Ltd
- Private Owned
Person in charge
- Alicja Lekawa (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2004
- Number of floors: 2
Room Information
- Single Rooms (46)
Visiting
- no restrictions
Parking
- Car park available at front of the building and on-street parking
Willow Brook Care Home Reviews (120)
Willow Brook Care Home has a Review Score of 9.5 (9.536) out of 10, based on 28 reviews in the last 2 years.
Over all time Willow Brook Care Home has 120 reviews.
Excellent residence. Very friendly management and staff, my mother says everyone is lovely to her. This place is kept very clean, plenty of staff who are all kind and caring. My mum loves the food and I have seen that it is very substantial and healthy with fresh food prepared. Many activities to...
Excellent residence. Very friendly management and staff, my mother says everyone is lovely to her. This place is kept very clean, plenty of staff who are all kind and caring. My mum loves the food and I have seen that it is very substantial and healthy with fresh food prepared. Many activities to integrate and stimulate the residents. Lovely Christmas party today. Well done to all the management and staff. Thank you.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The home is very clean at all times with a very dedicated team looking after the building and residents. The care team also show a caring attitude to the residents regardless of their behaviour.
The home is very clean at all times with a very dedicated team looking after the building and residents. The care team also show a caring attitude to the residents regardless of their behaviour.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Carers very obliging and caring towards my sister-in-law. Not very much stimulation or activities. Food is of reasonable quality. Home is clean.
Carers very obliging and caring towards my sister-in-law. Not very much stimulation or activities. Food is of reasonable quality. Home is clean.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities are lovely and classy, food is also of high quality.
Couldn't recommend this place...
Facilities are lovely and classy, food is also of high quality.
Couldn't recommend this place enough. It's been endless peace of mind.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Upon entering the building, I was always met with a pleasant smile, very personal, engaging well. Always kept well informed as to what is happening. Staff are mostly available when needed.
Upon entering the building, I was always met with a pleasant smile, very personal, engaging well. Always kept well informed as to what is happening. Staff are mostly available when needed.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.
The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I find the staff very friendly and helpful and on my visits whatever the time of day its always the same. I like that you can visit you loved ones whenever you like. There are no times that you are not allowed to visit. I find Willow Brook Care Home a very nice care home.
I find the staff very friendly and helpful and on my visits whatever the time of day its always the same. I like that you can visit you loved ones whenever you like. There are no times that you are not allowed to visit. I find Willow Brook Care Home a very nice care home.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Her carers were all very pleasant and kind.
Her carers were all very pleasant and kind.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My brother was a resident at Willow Brook and obviously we went to see him on a regular basis. The staff were very good in all aspects of care and attention since his death. We still come to see the staff and we still are made to feel very welcome and still help at fundraising events. Wonderful and...
My brother was a resident at Willow Brook and obviously we went to see him on a regular basis. The staff were very good in all aspects of care and attention since his death. We still come to see the staff and we still are made to feel very welcome and still help at fundraising events. Wonderful and pleasant atmosphere. 9/10.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Our aunt and uncle had to come into Willow Brook last year. Our uncle has sadly since passed away. Our aunt is still here. We as a family are very satisfied. Our relatives received very good care and attention. The staff are very good at their jobs and caring. They are sometimes a little short...
Our aunt and uncle had to come into Willow Brook last year. Our uncle has sadly since passed away. Our aunt is still here. We as a family are very satisfied. Our relatives received very good care and attention. The staff are very good at their jobs and caring. They are sometimes a little short staffed and overworked, but still manage a smile.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
My mother moved into Willowbank nursing home in June 2015. The care shown is always excellent. Staff being friendly and professional at all times. My mothers room is very pleasant as it over looks an internal garden. I attend the resident family meetings held every 2-3 months and this provides am...
My mother moved into Willowbank nursing home in June 2015. The care shown is always excellent. Staff being friendly and professional at all times. My mothers room is very pleasant as it over looks an internal garden. I attend the resident family meetings held every 2-3 months and this provides am ideal situation to hear the latest news and raise any points you may wish to. The manager is highly professional and always available if required. Well Done.
Willow Brook Care Home have looked after mum with care and compassion throughout her time there.
Willow Brook Care Home have looked after mum with care and compassion throughout her time there.
A fabulous and wonderful place, lovely atmosphere. Great staff and facilities.
A fabulous and wonderful place, lovely atmosphere. Great staff and facilities.
We have been very pleased with the professional and friendly way in which my Aunt is cared for.
We have been very pleased with the professional and friendly way in which my Aunt is cared for.
The absolute gold standard of care and support. We have no possible criticism at all. From management, to carers, support team, dining and service, Willow Brook well deserves an accolade.
The absolute gold standard of care and support. We have no possible criticism at all. From management, to carers, support team, dining and service, Willow Brook well deserves an accolade.
Mum was well cared for, particularly over Christmas while I could not visit much due to illness. The home took mum out for a Christmas meal and helped her to eat.
Mum was well cared for, particularly over Christmas while I could not visit much due to illness. The home took mum out for a Christmas meal and helped her to eat.
All good.
All good.
Mother has been at this care home for 3 months. We, as a family have found that this home is first class, all the staff are very caring and friendly. My mother is very well looked after, and we are very happy knowing that my mother is in first class, caring hands. Thank you very much.
Mother has been at this care home for 3 months. We, as a family have found that this home is first class, all the staff are very caring and friendly. My mother is very well looked after, and we are very happy knowing that my mother is in first class, caring hands. Thank you very much.
Friendly and helpful staff. Lovely care home that doesn't have any unpleasant smells.
Friendly and helpful staff. Lovely care home that doesn't have any unpleasant smells.
Very nicely situated for people to make enquiries about their care. Staff are excellent and lovely to me.
Very nicely situated for people to make enquiries about their care. Staff are excellent and lovely to me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Brook Care Home.
There are no upcoming events for Willow Brook Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Brook Care Home.
Accreditations
There are no accreditations posted yet for Willow Brook Care Home.
Meet the Team (0)
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