Willow Brook Care Home

112 Burton Road, Carlton, Nottingham NG4 3BG
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8.5 95 Reviews
  • Willow Brook Care Home, Nottingham
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.

As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.

The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Willow Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alicja Lekawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Parking

  • Car park available at front of the building and on-street parking

Willow Brook Care Home Reviews (95)

Total of 95, showing 21-40
8.5

Willow Brook Care Home has a Review Score of 8.5 (8.507) out of 10, based on 9 reviews in the last 2 years. Over all time Willow Brook Care Home has 95 reviews.

Overall Experience

  • 64
  • 25
  • 4
  • 1
  • 1

Date Published

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Review from Alan M (Husband of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Willow Brook when my wife was discharged from hospital in June 2021. Since June 2022, the management was replaced by senior staff and conditions have vastly improved in all aspects and my wife is happy despite her health deteriorating.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you for your review. Rosmead Healthcare has been committed to Willow Brook from day one when we took the home over and I am so pleased to see your comments. I will ensure the staff are aware of your comments. Thanks again.

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Review from Beverley M (Niece of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this care home for almost three years now. I have never had a reason to question or complain. She seems very happy on each visit and always clean and tidy. The food is good and they always make sure she eats, even if not at the table. The same regular staff are reassuring for myself
and always appears to be a calm environment.

Reply from Helen Brett, Operations Manager at Willow Brook Care Home

Thank you for your review Beverley, we will ensure staff are aware of your positive feedback. It's always lovely that families take the time to give us feedback as this assists us in continuous improvement of our service for the residents. Merry Christmas to you and your family!

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Review from Diane G-S (Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome upon arrival from everybody. The care and support given to me every day by all members of staff is wonderful - I can't praise them enough. There is one added bonus, this being laughter, which lightens everyone's day - particularly my days here.

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Review from Julia D (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every one of my visits, I found all the staff helpful, kind, and friendly and, also, found my mother clean and cosy in her room.

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Review from Jane H (Friend of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, my friend seems to be well cared for.

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Review from Raymond A (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities and staff are excellent.

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Review from Jane P (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the care home for 5-years. The staff have always been wonderful and caring. I have no problems what so ever. The overall standard of the home is very good.

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Review from Cheryl T (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely excellent in all areas of care.

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Review from Andrew T (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Brook has been an excellent location for Mum. Apart from being so close to family, it has proved to be an excellent place for Mum to live the remainder of her days (she will be 94 next month). Despite the constraints of covid, the staff at this home have helped to facilitate contact with Mum
3-times per week on Zoom and garden visits when they were able. Very happy with the environment and caring staff at Willow Brook.

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Review from George S (Brother of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Brook and their staff have welcomed my sister and seem to have looked after her very well. This is particularly important during the lockdowns, when I have been unable to visit her. The staff seem to be particularly positive and supportive of her condition.

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Review from L B (Daughter of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are kind, helpful and take good care of my mother and brother.

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Review from Neil L (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit, I always feel a positive, friendly and professional atmosphere. Nothing seems to be too much trouble for the staff who are always willing to help/advise. A credit to your organisation.

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Review from Lesley B (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During these very difficult times, staff have managed to keep Mum safe and well. When she was in isolation, they ensured regular updates and contact. At a time when everyone has been stressed and worried, they have attempted to keek the family informed and have managed Mum's (often challenging) needs.

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Review from Trevor C (Son of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely helpful with any query I have put to them. I cannot comment on the interior of the home as I have not been inside due to covid.

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Review from J B (Granddaughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fantastic. Staff 10/10

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Review from Margaret T (Niece of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Brook Care Home provides care, love and support to all residents. Staff are excellent.

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Review from L K (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home; nothing is too much trouble for the staff. They are so very kind all of the time, and they treat the residents with such care and consideration.
The home is very well run, and the residents have total choice over where they want to eat and what they want to join in with.
It
is a very cheerful, happy, caring environment.

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Review from J B (Daughter-in-law of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has had a wonderful stay.
She feels everyone is well looked after.
She loves the food and has enjoyed the activities.
She would love to live here permanently.

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Review from Andrew B (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really enjoyed her two periods of respite. She feels very comfortable, safe and at home. The staff are friendly and welcoming and treat her with respect and dignity. She enjoys the activities (crafts) and the trip out she had. She would move in if that were possible.

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Review from M L (Resident) assisted by family/friend published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my experience here really good. The staff are excellent. The care I am receiving is great. The food and drink is lovely, the care home is really clean and I feel very safe and secure here.
I enjoy the activities here, they are very fun. I love the rooms, the overall standard of this care
home is excellent. I feel I am treated with respect and dignity and I would definitely recommend this care provided if family need it.

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Current Review Score: 8.5 (8.507)

Overview of Review Score

The Review Score of 8.5 (8.507) out of 10 for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.093 for Willow Brook Care Home is calculated as follows: ( (59 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 107 Ratings = 4.093

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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