Submit a Review for Fair Havens Care Community
468 Winchester Road, Bassett, Southampton, SO16 7DD
View full details of Fair Havens Care CommunityLatest Reviews for Fair Havens Care Community
05 December 2025
My mother has been living at Fairhaven for over two years and during that time she has received excellent care. On my visits to the home I am always met with a friendly greeting. I find the staff to be well trained, showing patience and understanding and they treat my mother with kindness and
respect.
27 October 2025
Fair Havens staff have been extremely kind and caring and although he didn't settle at first he now seems happy and contented. Thank you to all the staff for their care. We are very grateful to have him looked after so well.
08 October 2025
My mum has been at Fair Havens for about 3 years. I found the staff very polite and professional. They treat my mum with care and respect while also keeping her dignity and wishes.
03 October 2025
My mum has been a resident at Fair Haven Care Home for 3 years. My family and I have no worries at all. All staff are caring and polite.
25 September 2025
My father has lived at Fair Havens for a month now, and he has settled in very quickly and is thriving well and is very happy there. All of the staff are fantastic, they are very kind and caring and are also highly professional in their procedures for caring for their residents. Residents are
encouraged to be independent where possible, and support is given when needed. Family members and visitors are always welcome to visit. We could not have chosen a better care home for my father.
02 May 2025
I had been my mums main carer for 15 months and could no longer do it. I was very worried about her going into a home. She has been in Fair Havens for 10 months now and I needn't have worried. Everyone is very caring, nothing is too much trouble. As soon as you walk in you are warmly welcomed and it
has a really peaceful and friendly atmosphere. I can't thank all the staff and management enough for looking after my mum. I can now be her daughter again and not her carer. Thank you.
19 September 2024
Cannot find fault with Fairhavens all the staff are polite and caring lovely home.
28 August 2024
My sister has been at Fair Havens for four weeks. I was greatly concerned that she would not settle after having received care at home for so long. I had chosen this care home as it seemed to provide the kind of care that she needed.
She was made to feel at home immediately on arrival. On my
visits, I have found that she is extremely happy, and all the staff are kind and caring. She has joined in activities and is receiving the stimulus, which was lacking at home.
It is early days yet, but the first indications are that Fair Havens is exceeding all I hoped for my expectations.
My thanks to all the staff.
22 August 2024
Very welcoming and polite to our family and Mum.
Staff are very good and helpful.
Treat our mum with dignity and respect.
Very understanding.
03 July 2024
The home provides a safe, caring environment for my mother. She is treated with dignity, thoughtfulness and humour, all of which she, and we, are most appreciative of. Despite their heavy workload, the staff always seem to have time to chat and engage with her. They are aware of her interests and
chat about them. When required, they have dealt with her medical needs with professionalism and understanding, allaying her fears and keeping us informed. There is always a happy and relaxed atmosphere whenever we regularly visit.
01 July 2024
While at the home, mum has received very professional care, both for her physical and mental well-being. Staff are very friendly and have established positive relationships with mum and all of our family. They have supported mum and us with any decisions we have had to make, including those with
outside agencies. They regularly organise events to celebrate birthdays etc, where we are all invited. A very friendly and welcoming home. We would and have recommended the home. It is the second time we have had a family member at the home.
22 January 2024
Management and staff are very efficient, kind, caring and patient. All prepared to listen, a great understanding of all people's needs and care they need. The home is a cosy, comfortable, very homely and calm atmosphere. Extremely clean and always very welcoming to families. All staff work well
together as a team. My mother is safe and well cared for.
18 January 2024
Mum arrived at Fairhavens from hospital having spent two months there. She was made to feel welcome by the management and care staff and has settled in quickly. We, as her family, know that she is safe and well cared for. All the staff are helpful, approachable and friendly towards mum and us as
visitors.
05 January 2024
Since my mother-in-law entered care at Fairhaven the staff have been excellent. She has Alzheimer’s and although she showed some challenging behaviour in the initial days they have worked very hard to settle her. Nothing was too much trouble and the manager has been very patient with us as well. We
looked at several places for her but the manager sold us on Fairhaven by virtue of her enthusiasm and caring nature. We knew we had made the right decision after just a few weeks.
19 April 2023
Fair Havens Care Community have been extremely helpful and supportive in tracking the care of my brother. It is a great source of comfort for me to know that everything he could need is catered for in such a professional manner.
11 April 2023
My mother spent two months in hospital following a fall which resulted in a broken arm. She now has limited functions she can carry out. It was finally agreed that she would go to Fair Havens Care Community. She had always had a fear of going into care but she is now so happy there and like a new
person. The staff are so caring and attentive.
01 November 2022
All staff treat residents with kindness and respect. They genuinely appear to care and make people feel valued. The team are kind and polite to relatives and understand the need for updates and reassurance regarding loved ones. I would recommend Fair Havens to anybody who is looking at care for a
loved one.
01 November 2022
Mum was unwell and without hesitation, an ambulance was called, after a week in hospital mum returned to the home and was happy to be back where she belongs, with her home family. I would not be able to give her the time and support she receives from all at Fair Havens, Winchester Road, Southampton.
25 August 2022
My dad moved into the home a month ago and has settled well after a few initial days of disorientation. The staff helped get him settled and were really kind and understanding with him. The staff are patient and caring with the residents and very helpful and friendly when I visit. The residents all
seem happy and my dad is well looked after, clean and very content I highly recommend this home and feel so relieved he is happy and safe.
14 July 2022
Mum came to Fair Haven after a fall, we have found it to be such a happy caring place that we have made her stay permanent. The staff are all so friendly and helpful, they look after mum so well and are always available when she needs them. We are also made very welcome when we visit. All in all
this is a very happy home and we are happy mum lives here.
Latest Reviews for Fair Havens Care Community
05 December 2025
My mother has been living at Fairhaven for over two years and during that time she has received excellent care. On my visits to the home I am always met with a friendly greeting. I find the staff to be well trained, showing patience and understanding and they treat my mother with kindness and
respect.
27 October 2025
Fair Havens staff have been extremely kind and caring and although he didn't settle at first he now seems happy and contented. Thank you to all the staff for their care. We are very grateful to have him looked after so well.
08 October 2025
My mum has been at Fair Havens for about 3 years. I found the staff very polite and professional. They treat my mum with care and respect while also keeping her dignity and wishes.
03 October 2025
My mum has been a resident at Fair Haven Care Home for 3 years. My family and I have no worries at all. All staff are caring and polite.
25 September 2025
My father has lived at Fair Havens for a month now, and he has settled in very quickly and is thriving well and is very happy there. All of the staff are fantastic, they are very kind and caring and are also highly professional in their procedures for caring for their residents. Residents are
encouraged to be independent where possible, and support is given when needed. Family members and visitors are always welcome to visit. We could not have chosen a better care home for my father.
02 May 2025
I had been my mums main carer for 15 months and could no longer do it. I was very worried about her going into a home. She has been in Fair Havens for 10 months now and I needn't have worried. Everyone is very caring, nothing is too much trouble. As soon as you walk in you are warmly welcomed and it
has a really peaceful and friendly atmosphere. I can't thank all the staff and management enough for looking after my mum. I can now be her daughter again and not her carer. Thank you.
19 September 2024
Cannot find fault with Fairhavens all the staff are polite and caring lovely home.
28 August 2024
My sister has been at Fair Havens for four weeks. I was greatly concerned that she would not settle after having received care at home for so long. I had chosen this care home as it seemed to provide the kind of care that she needed.
She was made to feel at home immediately on arrival. On my
visits, I have found that she is extremely happy, and all the staff are kind and caring. She has joined in activities and is receiving the stimulus, which was lacking at home.
It is early days yet, but the first indications are that Fair Havens is exceeding all I hoped for my expectations.
My thanks to all the staff.
22 August 2024
Very welcoming and polite to our family and Mum.
Staff are very good and helpful.
Treat our mum with dignity and respect.
Very understanding.
03 July 2024
The home provides a safe, caring environment for my mother. She is treated with dignity, thoughtfulness and humour, all of which she, and we, are most appreciative of. Despite their heavy workload, the staff always seem to have time to chat and engage with her. They are aware of her interests and
chat about them. When required, they have dealt with her medical needs with professionalism and understanding, allaying her fears and keeping us informed. There is always a happy and relaxed atmosphere whenever we regularly visit.
01 July 2024
While at the home, mum has received very professional care, both for her physical and mental well-being. Staff are very friendly and have established positive relationships with mum and all of our family. They have supported mum and us with any decisions we have had to make, including those with
outside agencies. They regularly organise events to celebrate birthdays etc, where we are all invited. A very friendly and welcoming home. We would and have recommended the home. It is the second time we have had a family member at the home.
22 January 2024
Management and staff are very efficient, kind, caring and patient. All prepared to listen, a great understanding of all people's needs and care they need. The home is a cosy, comfortable, very homely and calm atmosphere. Extremely clean and always very welcoming to families. All staff work well
together as a team. My mother is safe and well cared for.
18 January 2024
Mum arrived at Fairhavens from hospital having spent two months there. She was made to feel welcome by the management and care staff and has settled in quickly. We, as her family, know that she is safe and well cared for. All the staff are helpful, approachable and friendly towards mum and us as
visitors.
05 January 2024
Since my mother-in-law entered care at Fairhaven the staff have been excellent. She has Alzheimer’s and although she showed some challenging behaviour in the initial days they have worked very hard to settle her. Nothing was too much trouble and the manager has been very patient with us as well. We
looked at several places for her but the manager sold us on Fairhaven by virtue of her enthusiasm and caring nature. We knew we had made the right decision after just a few weeks.
19 April 2023
Fair Havens Care Community have been extremely helpful and supportive in tracking the care of my brother. It is a great source of comfort for me to know that everything he could need is catered for in such a professional manner.
11 April 2023
My mother spent two months in hospital following a fall which resulted in a broken arm. She now has limited functions she can carry out. It was finally agreed that she would go to Fair Havens Care Community. She had always had a fear of going into care but she is now so happy there and like a new
person. The staff are so caring and attentive.
01 November 2022
All staff treat residents with kindness and respect. They genuinely appear to care and make people feel valued. The team are kind and polite to relatives and understand the need for updates and reassurance regarding loved ones. I would recommend Fair Havens to anybody who is looking at care for a
loved one.
01 November 2022
Mum was unwell and without hesitation, an ambulance was called, after a week in hospital mum returned to the home and was happy to be back where she belongs, with her home family. I would not be able to give her the time and support she receives from all at Fair Havens, Winchester Road, Southampton.
25 August 2022
My dad moved into the home a month ago and has settled well after a few initial days of disorientation. The staff helped get him settled and were really kind and understanding with him. The staff are patient and caring with the residents and very helpful and friendly when I visit. The residents all
seem happy and my dad is well looked after, clean and very content I highly recommend this home and feel so relieved he is happy and safe.
14 July 2022
Mum came to Fair Haven after a fall, we have found it to be such a happy caring place that we have made her stay permanent. The staff are all so friendly and helpful, they look after mum so well and are always available when she needs them. We are also made very welcome when we visit. All in all
this is a very happy home and we are happy mum lives here.