Fair Havens Christian Home

468 Winchester Road, Bassett, Southampton SO16 7DD

Fair Havens Christian Home, Southampton, Hampshire
Fair Havens Christian Home, Southampton, Hampshire
Fair Havens Christian Home, Southampton, Hampshire

Fair Havens Christian Home, in Southampton, combine a friendly approach with a professional service, with all care plans tailored to individual needs.

Alongside effective care, professionals believe that all residents should enjoy a wide range of activities, a nutritional diet and personal freedoms.

Group: Keychange Care

Person in charge: Tracey Halley (Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 23

Shared Rooms: 0

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Fair Havens Christian Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Fair Havens Christian Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Fair Havens Christian Home has a Review Score of 9.5 (9.548)

The Review Score of 9.5 (maximum of 10) for Fair Havens Christian Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Fair Havens Christian Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Fair Havens Christian Home is calculated as follows: ( (48 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Fair Havens Christian Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fair Havens Christian Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fair Havens Christian Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1

The staff at Fair Havens are friendly and caring. The food appears of a good quality and the home is well maintained. Residents individual needs are catered for and they are treated with dignity.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot praise the manager and her team highly enough for the compassion they show all residents, whose needs are varied and of differing levels of understanding. My brother's and my priorities are to ensure our mother (Alzheimer's sufferer, aged 95) is in a safe, clean environment where she is happy, worry-free and, above all, treated with respect and dignity. Staff play a vital role in encouraging residents' participation in organised activities, whilst also recognising not to put pressure on them if they don't want to join in. Fair Havens delivers high standards, thanks to a dedicated and hard-working management team.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been a resident of Fair Havens since May 2014.
We knew of Fair Havens as a family friend is a long-standing resident of the home.
We liked the fact that the home has never smelt as you might imagine an old people's home to smell, and we were able to pop in unannounced to visit at any time day or night (trying to avoid mealtimes).
The previous manager made a lovely job of redecorating the building, making it feel like a home away from home.
Our Mum's room is well decorated, light, airy and well maintained.
The family can personalise their relative's room.
The staff are always friendly and welcoming, we get offered tea and cake whenever we visit.
The new management team are making their mark in the home and so far are making a grand job.
They have introduced a menu of activities during the week and often the residents enjoy a Saturday matinee DVD.
There is a varied menu on offer, with the residents being consulted on what they would like to have on the menu.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My family is delighted to have found Fair Havens Christian Home as a home for my mother. I visit frequently and find everyone friendly and welcoming. My mother suffers from dementia and staff have a very good understanding of how to support her. This is due to the excellent management and leadership which ensures a positive atmosphere with staff who are well trained, caring and respectful to residents. There is a 'can do' working culture. It is a huge relief to know that we have placed mum in such a safe caring environment where we know she is happy.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has only been in Fair Havens for a few months but I have been very impressed with the care that she has received during this time. The carers seem to be never-endingly cheerful and are very kind and caring to the residents. My mum's health has improved and the anxiety that she was suffering before she moved in has completely disappeared. She feels very safe and secure in the home.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been in Fair Havens with dementia and mobility problems for nearly two years now. I cannot fault the care that she receives from the staff and she always talks about how wonderful they are, calling them 'her family'. She has a lovely room which is always kept clean and tidy. The food is fantastic and always freshly cooked with a good choice of mains and desserts which mum thoroughly enjoys.

Although it is difficult for Mum to sometimes accept her problems, the staff there are always cheerful and kind to her with a good sense of humour which helps her immensely. The patience and understanding they constantly demonstrate amazes me and it gives me peace of mind to know that she is so well cared for.

The overwhelming atmosphere of Fair Havens is of a kind, caring family where everyone matters and is treated with dignity and respect no matter what their situation. I can't praise the staff highly enough for going over and above in their love and care.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fair Havens is a friendly caring home to residents and their families. My mother has spent a short time with them. They made her feel welcome and one of their family, which I felt was lovely. The staff go over and beyond to make sure everything is to the residents liking. As a care home I would recommend them to anybody that was looking for a place for their parents. It is fantastic.

How likely would you be to recommend Fair Havens Christian Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Keychange Care

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fair Havens Christian Home