Fair Havens Care Community

468 Winchester Road, Bassett, Southampton SO16 7DD
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9.8 53 Reviews
  • Fair Havens Care Community, Southampton
When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.

Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring their care to meet their needs and requirements.

The quality menu delivered by the in-house chefs means that everyone's needs and dietary requirements are met with tasty, fulfilling and healthy meals everyday.

The extensive activities programme is vibrant and varied meaning there is something for everyone - whether it may be going out in the community, taking part in arts and crafts in the home or joining one of the interactive online social community events.
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Care Provided by Fair Havens Care Community

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1150
  • Self-Funded Residential Dementia Care: £1000 – £1150
  • RESPITE Self-Funded Residential Care: £1000 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1150

These prices are only a guideline, please contact Fair Havens Care Community to find out the exact price for your requirements.

Contact Fair Havens Care Community to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fair Havens Care Community to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Tracey Halley (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

Visiting

  • No visiting restrictions.

Parking

  • Car park at the front of the building.

Fair Havens Care Community Reviews (53)

9.8

Fair Havens Care Community has a Review Score of 9.8 (9.791) out of 10, based on 13 reviews in the last 2 years.
Over all time Fair Havens Care Community has 53 reviews.

Overall Experience
  • 44
  • 9
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Date Published
  • 53
  • 5
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  • 13
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Reviewer Connection to Fair Havens Care Community
  • 27
  • 10
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  • 1
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Total of 53, showing 1-20
Review from Jenny W (Cousin of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fair Havens staff have been extremely kind and caring and although he didn't settle at first he now seems happy and contented. Thank you to all the staff for their care. We are very grateful to have him looked after so well.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you Jenny for your kind words , the staff love to hear that the families are happy .
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Review from S M (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Fair Havens for about 3 years. I found the staff very polite and professional. They treat my mum with care and respect while also keeping her dignity and wishes.
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Review from Karen L (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Fair Haven Care Home for 3 years. My family and I have no worries at all. All staff are caring and polite.
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Review from Caroline H (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived at Fair Havens for a month now, and he has settled in very quickly and is thriving well and is very happy there. All of the staff are fantastic, they are very kind and caring and are also highly professional in their procedures for caring for their residents. Residents are encouraged
to be independent where possible, and support is given when needed. Family members and visitors are always welcome to visit. We could not have chosen a better care home for my father.
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Review from Paula C (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been my mums main carer for 15 months and could no longer do it. I was very worried about her going into a home. She has been in Fair Havens for 10 months now and I needn't have worried. Everyone is very caring, nothing is too much trouble. As soon as you walk in you are warmly welcomed and it
has a really peaceful and friendly atmosphere. I can't thank all the staff and management enough for looking after my mum. I can now be her daughter again and not her carer. Thank you.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for your lovely words,it means a lot to know you feel mum is cared for and lift the worry from you.
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Review from M W (Son of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find fault with Fairhavens all the staff are polite and caring lovely home.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for your review we as a team like to hear that the residents' families are glad they chose Fair Havens.
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Review from John W (Brother of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Fair Havens for four weeks. I was greatly concerned that she would not settle after having received care at home for so long. I had chosen this care home as it seemed to provide the kind of care that she needed.
She was made to feel at home immediately on arrival. On my visits,
I have found that she is extremely happy, and all the staff are kind and caring. She has joined in activities and is receiving the stimulus, which was lacking at home.
It is early days yet, but the first indications are that Fair Havens is exceeding all I hoped for my expectations.
My thanks to all the staff.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you so much for the review; we hope your sister remains happy and feels safe.
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Review from S M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and polite to our family and Mum.
Staff are very good and helpful.
Treat our mum with dignity and respect.
Very understanding.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for a lovely review; the staff likes to hear from the families, it tells them they are doing a grand job.
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Review from Marylou S (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provides a safe, caring environment for my mother. She is treated with dignity, thoughtfulness and humour, all of which she, and we, are most appreciative of. Despite their heavy workload, the staff always seem to have time to chat and engage with her. They are aware of her interests and chat
about them. When required, they have dealt with her medical needs with professionalism and understanding, allaying her fears and keeping us informed. There is always a happy and relaxed atmosphere whenever we regularly visit.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for your feedback as a staff team we appreciate positive reviews.
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Review from Brigitte C (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
While at the home, mum has received very professional care, both for her physical and mental well-being. Staff are very friendly and have established positive relationships with mum and all of our family. They have supported mum and us with any decisions we have had to make, including those with outside
agencies. They regularly organise events to celebrate birthdays etc, where we are all invited. A very friendly and welcoming home. We would and have recommended the home. It is the second time we have had a family member at the home.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for the lovely review, family input is always appreciated
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Review from J P (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very efficient, kind, caring and patient. All prepared to listen, a great understanding of all people's needs and care they need. The home is a cosy, comfortable, very homely and calm atmosphere. Extremely clean and always very welcoming to families. All staff work well together
as a team. My mother is safe and well cared for.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for your input about the home, and as a home, we appreciate this.
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Review from S C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Fairhavens from hospital having spent two months there. She was made to feel welcome by the management and care staff and has settled in quickly. We, as her family, know that she is safe and well cared for. All the staff are helpful, approachable and friendly towards mum and us as visitors.
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Review from Lynne C (Son-in-law of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law entered care at Fairhaven the staff have been excellent. She has Alzheimer’s and although she showed some challenging behaviour in the initial days they have worked very hard to settle her. Nothing was too much trouble and the manager has been very patient with us as well. We
looked at several places for her but the manager sold us on Fairhaven by virtue of her enthusiasm and caring nature. We knew we had made the right decision after just a few weeks.
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Review from S B (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Fair Havens for 2 months. I have found all the staff to be kind, caring and very helpful. I would highly recommend this home to anyone.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for the kind words we really appreciate what you have written.
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Review from K W (Brother of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fair Havens Care Community have been extremely helpful and supportive in tracking the care of my brother. It is a great source of comfort for me to know that everything he could need is catered for in such a professional manner.
Reply from Tracey Halley, Manager at Fair Havens Care Community
From all the Team at Fair Havens thank your review of the home.
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Review from Brian H (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two months in hospital following a fall which resulted in a broken arm. She now has limited functions she can carry out. It was finally agreed that she would go to Fair Havens Care Community. She had always had a fear of going into care but she is now so happy there and like a new person.
The staff are so caring and attentive.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for your review it's nice to hear your mum is settling in.
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Review from T H (Granddaughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff treat residents with kindness and respect. They genuinely appear to care and make people feel valued. The team are kind and polite to relatives and understand the need for updates and reassurance regarding loved ones. I would recommend Fair Havens to anybody who is looking at care for a loved
one.
Reply from Becki Hatch-Diespecker, Marketing Officer at Fair Havens Care Community
Thank you very much for your kind words. We will be sure to share your lovely review to the whole team here at Fair Havens.
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Review from Maria G (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was unwell and without hesitation, an ambulance was called, after a week in hospital mum returned to the home and was happy to be back where she belongs, with her home family. I would not be able to give her the time and support she receives from all at Fair Havens, Winchester Road, Southampton.
Reply from Becki Hatch-Diespecker, Marketing Officer at Fair Havens Care Community
Thank you for your lovely review. We are pleased to hear your mum is happy to be back with us at Fair Havens.
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Review from Kate R (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into the home a month ago and has settled well after a few initial days of disorientation. The staff helped get him settled and were really kind and understanding with him. The staff are patient and caring with the residents and very helpful and friendly when I visit. The residents all
seem happy and my dad is well looked after, clean and very content I highly recommend this home and feel so relieved he is happy and safe.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you for a lovely review, we are glad you can feel relaxed knowing your dad is well looked after.
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Review from Aileen P (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Fair Haven after a fall, we have found it to be such a happy caring place that we have made her stay permanent. The staff are all so friendly and helpful, they look after mum so well and are always available when she needs them. We are also made very welcome when we visit. All in all this
is a very happy home and we are happy mum lives here.
Reply from Tracey Halley, Manager at Fair Havens Care Community
Thank you so much for your kind words, we appreciate your feedback
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Fair Havens Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Fair Havens Care Community is calculated as follows: ( (123 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 153 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fair Havens Care Community is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Tracey

Tracey Halley

Job Title: Registered Manager Joined: 2014

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

Helen

Helen O'Halloran

Job Title: Deputy Manager Joined: 2013

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.


I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.

Frequently Asked Questions about Fair Havens Care Community

What types of Care is Fair Havens Care Community registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fair Havens Care Community have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Fair Havens Care Community?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fair Havens Care Community to the centre of Southampton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fair Havens Care Community to verify any information. View our terms and conditions. Fair Havens Care Community has an Enhanced Service - more info.