Care Homes Owned by Keychange Charity

We recently had the hardest decision of placing our beautiful mum into a care home. Luckily for us as a family we found the Romans. We cant express how grateful we are with the exceptional and warm care she has received. The management + staff members are genuinely so caring. Seeing our mum so happy has made what was an incredibly difficult decision so much easier. She has become more engaged, happy, and comfortable. We can wholeheartedly recommend the Romans to anyone looking for a residential home.

This is a very friendly home with great staff. I would definitely recommend it to any person needing care. Thank you to everybody for making Linda's stay enjoyable.

Mum's admission to a care home was sudden following another fall at home and subsequently being advised that she needed someone around night and day. Mum said she would like to try Romans as a friend had been happy there for some time. She is now happily settled there and has become a permanent resident. Sarah and all the care team have been so welcoming and made the transition much easier for both mum and us her family. We have seen mum change from struggling to cope at home and too frightened to go into the garden alone to the more confident mum she used to be. She enjoys the company and has been on an outing. Being a smaller home the atmosphere is more homely than hospital, clean comfortable and hats off to all the brilliant staff who are helpful and friendly.

The staff are very caring, patient with Mum who has learning difficulties. The atmosphere is always a positive vibe. There are lots of fun activities for residents to enjoy. There is a great communal spirit amongst the residents + staff. My mum couldn't be in a better place :)

My sister has been at Fair Havens since June 2024. She has dementia and advanced arthritis of the spine, unfortuantely due to reduced mobility and blindness she is now bedridden. She needs much care to meet her current condition and I am thankful that I chose this care community as the care provided is exemplary. On my frequent visits I am impressed with all aspects of the support my sister receives. All the staff are friendly and show great concern for her wellbeing. My sister is treated with concern and with dignity and there is always a willingness to engage in conversation with her despite her dementia.

My sister has been a resident at Rosemary Mount for over 10 years. The standard of care has been consistently high, I feel I can always approach staff and management with any concerns I may have.

They also very kindly offered me the use of a spare room at the top of the building, as living a significant distance away, a daily commute would not have been possible for me. Again, the concern and care of all the staff was genuinely moving - can't thank them all enough.

I contacted Alexander House at very short notice and they could not have been more helpful, there was a room available and my mother moved in within hours of my call. She has stayed with them for two weeks and the staff and caregivers have been absolutely wonderful throughout. From supporting me emotionally when I arrived with my mother, to accommodating her visitors, understanding her occasional distress and confusion at being separated from her husband and managing her very limited mobility, nothing has been too much trouble. We are so grateful and will miss all the staff and residents very much!

Mum is mostly happy with the food and hopefully will enjoy participating in the quizzes again soon, as well as the Church visits and communion service. The regular residents' meeting, to discuss and iron out any issues and generate ideas from the residents, is a very positive aspect. We are so grateful that Mum feels she is in her 'home from home'.

Since my friend has been there, she is now eating well and has put on weight and is in a much better place in herself, looking much happy!

Words cannot explain the care love and dedication that every resident in this care home is given it goes above and beyond and they care and love like every resident to the maximum

Not only that they also care and give love to residents family during tough times. The special bond I have made with the manager Andrea and the careers and activity coordinators over the last 2 years since my mum has been there has given me so much comfort and warmth in hard times.

No words can express how grateful I am to all staff at Alexander House xx

I have always been very happy with the care and assistance that has been given to my mother, always been treated with dignity. Recently, my mother celebrated her 100th birthday. I said I would come up early before the family fathering and get mum ready. When I arrived, she looked amazing, all dressed up, hair done and wearing a tiara and sash. 14 of us celebrated with a beautiful cake and some fizz (non alcoholic) for mum and the drivers. The sun shone, photos taken, and a great day was had by all. The best bit of the day was the card from the King and Queen. These people who care are all worth their weight in gold. Fair Havens is the best. Well done to Tracey and all the staff.

She wants to stay now . Thank you

Lovely welcome from staff at this care home and enjoyed their interaction with our cousin Eileen who is a resident . The staff were so empathetic and warm. There was nothing that was to much trouble. They couldn't do enough for us. Very impressed.

Everything is satisfactory, and the staff are very professional. My brother is well looked after and seems happy when I visit him. He could do with some help to get some shoes from the NHS, he only has slippers. Overall we are very satisfied with his care.

Mum moved to Romans 9 months ago and is so much happier and relaxed.

The staff team are very caring and supportive and the cooks make every effort to make sure everyone has food they enjoy.

As soon as you walk in it has a very nice feel to it.

Mum is very happy here, The staff are all fantastic, friendly and helpful, always have time to say hello and for a quick chat. The home is well appointed and well maintained inside and out, always clean and tidy and fresh. There are a good range of events for the residents, family and friends are welcome. The food is very good, particularly their summer barbeques! I would not hesitate to recommend the Romans.

A safe and comfortable environment. Food excellent and management approachable and helpful . Sometimes appear a little short on staff at weekends .Room is ok . Clean and functional . Some nice activities are organised"

.

Most importantly for us, we know that mum is safe and cared for in the best place she could be.

Dad is settled and his needs ate taken care of. I feel happy knowing he is safe and content. He likes the company, entertainment, church services and food. His room is warm, bright and comfortable. The staff are helpful, caring and friendly. On the negative side, sometimes his clothes go missing in the laundry and he ends up with someone elses', but he doesnt seem to mind and sometimes we are late to hear news eg if he's had a fall or if he's given medication but this is not an issue to be raised. Overall we are happy.