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Care Home Owned by Keychange Charity in London

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Keychange Charity in London

Only the locations & reviews in London for Keychange Charity are showing below.

View the details of all 7 locations (with 323 reviews) owned by Keychange Charity

Keychange Charity Locations in London (1)

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1 Care Home owned by Keychange Charity in London
Alexander House Residential Care Home Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT 

9.7 42 reviews
"My grandad has been hear for a while now and this place has made him feel content and as I'm getting to know the staff here, they are…"   Read all 42 reviews
Location Type Care Home

The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers. Dignity, encouraging… Read more about Alexander House Residential Care Home Wimbledon

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 20 Rooms
  • from £1,400 / week

Keychange Charity Reviews in London (42)

9.6

Keychange Charity has a Group Review Score of 9.6 (9.645) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Keychange Charity must have a Review Score.

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Review of

Alexander House Residential Care Home Wimbledon

from N B (Granddaughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been hear for a while now and this place has made him feel content and as I'm getting to know the staff here, they are attentive to his needs and he is happy knowing that he has the full support he needs, and of course I'm very happy that he has settled in and he is happy. There was a
barbecue not long ago it was a great day with lots of food, family of all that stays there and again I couldn't of asked for more from the Manager Andrea, awesome place to be so thank you again
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much. Your grandfather is a gem, and yes, he has settled in well. We pride in the work that we do here at Alexander House

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Review of

Alexander House Residential Care Home Wimbledon

from Susan E (Niece of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon arrival at Alexander House, we were greeted by giant sunflowers blooming in the front garden, and this felt symbolic of the sunny disposition of the staff team. The atmosphere felt warm and welcoming. The decor bright and beautiful. Residents in the lounge/dining areas seemed contented, not least
our Uncle, whom ate well and spoke positively of staff; their affection and social activities. Our uncle particularly enjoyed the recent horse riders visit; he loves horses! Staff seem trauma-informed and warmly responsive to residents individual needs ands wants; human rather than clinical. Thank you to the management and team for our lovely visit and for all you do to help our dear Uncle feel at home, as he continues to adapt to a challenging health condition, and the need for residential care, as well as managing grief; the loss of his dear wife; his childhood sweetheart and life partner. Our uncle looked well; all things considered. We look forward to returning! All good wishes.
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much Susan for your words. We believe in People, that is our priority.

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Review of

Alexander House Residential Care Home Wimbledon

from B B (Son of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Alexander House always go the extra mile to help our parent.
The surroundings are clean and spacious, and the garden is also pleasant and private.
The family note that the care Alexander House take with medical issues is very professional.
All in all, we're very happy that our parent
is cared for - and that they have a happy community around them.
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your kind words. Alexander House put Care at the forefront of everything we do. Your mom is important to us, her wellbeing is precedent, so once again, thank you.

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Review of

Alexander House Residential Care Home Wimbledon

from Debbie H (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say in words how kind and caring all the staff here are. The manager is amazing not only to residents but to family also the staff go above and beyond to ensure everyone is cared and loved for in every way. The activities are brilliant even a visit from the local horse riding stables arranged
what an amazing thing to do for all the residents.
Nothing is to much trouble brilliant in every way. My mum has been here for just over a year now and the care and dedication she receives from all who work there brings a tear of joy to me everyday
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

The team at Alexander House are ever grateful for the loving and warm review that we receive. It is a pleasure and great satisfaction for us to support individuals who are vulnerable, and we take pride and joy what we do. Many thanks for your kind words.

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Review of

Alexander House Residential Care Home Wimbledon

from Marina H (Friend of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is so calm and happy in Alexander House. She loves the caring staff, and eats up all the food with enthusiasm. They take very good care of her and keep me totally up-to-date with her progress and her well-being. There is a beautiful garden that she can sit in when the weather is good . I am
so glad I chose Alexander House.
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Review of

Alexander House Residential Care Home Wimbledon

from R A (Friend of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times, resulted in a lack of focus on organisation. Since Easter 2024 a new management team has been in place resulting in a marked improvement in all aspects of provision.
Throughout
my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.
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Review of

Alexander House Residential Care Home Wimbledon

from Vince S (Son of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.
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Review of

Alexander House Residential Care Home Wimbledon

from R B (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a friendly atmosphere. Even when some residents are challenging the status quo is maintained.
Activities are a welcome respite for all.
Staff are very conscientious and diligent.
Perhaps the communal rooms could be a bit warmer in the cold weather spell.
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you for the lovely words. We at Alexander House appreciate reviews given by families/relatives. I will ensure that the heating in our communal areas is working so that when there are cold spells, you will have a more enjoyable visit.

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Review of

Alexander House Residential Care Home Wimbledon

from E P (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.

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Review of

Alexander House Residential Care Home Wimbledon

from Margaret K (Sister of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.
Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.

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Review of

Alexander House Residential Care Home Wimbledon

from Stephen C (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As usual, Alexander House invited family and friends to their Christmas party (this was my 10th party, my mother entered Alexander House in May 2014 when she was 89 years old). It was another fabulous party, with a cabaret singer who was first class. The food was varied and delicious, the chef really
knows her business. The carers were their usual delightful selves and one danced with a resident. This was delightful to watch and somewhat unexpected because I didn't think any of the residents were that mobile! (My mother is now 99 and is the third oldest resident). The crucial point for those reading these reviews is that my mother loves it at Alexander House.
Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much, we love hosting events where families, friends and staff can gather together.
We love having Mum living with us.

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Review of

Alexander House Residential Care Home Wimbledon

from Rasha C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t ask for better care for my father. A very friendly, warm and caring environment. Great communication from the management team. Feels like a home from home. Great communication between the doctor and the staff at Alexander House. Blessed to be part of the Alexander House family.
Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much for your kind words, We love having your dad with us at Alexander House.

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Review of

Alexander House Residential Care Home Wimbledon

from S L (Son of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident at this excellent facility. The accommodation is of an extremely high standard. The facilities are modern and of a high specification which made my mother extremely comfortable. Her personal highlights are the catering. The menu on offer is extensive and healthy.
The day trips and other activities are excellently planned and thought out. The highly trained have made a potentially difficult situation, especially easy. They treat my mother with dignity and compassion at all times, as well as maintaining a very high standard of care. Would highly recommend it.
Reply from Paula Nixon, Leadership Support Officer at Alexander House Residential Care Home Wimbledon

Thank you so much for your lovely review, it is always good to know how well thought of our staff are.
We are really pleased that Alexander House made your mum so comfortable. We will share your feedback with the cook as she works really hard to provide a balanced and interesting menu.

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Review of

Alexander House Residential Care Home Wimbledon

from Madeleine S (Niece of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care that my aunt received at Alexander House Residential Care Home Wimbledon. The home had been recommended to me by a friend whose Mum has lived there for a few years and I am so glad she did. My aunt needed end-of-life care and was only with Alexander House Residential
Care Home Wimbledon for a few weeks. The staff treated my aunt with such kindness and respect. We visited most days and everyone was always very welcoming of us too, which was much appreciated. It's a very pleasant place, full of light and has a lovely garden. My aunt was not able to join other residents for her meals or the activities and spent her time resting in her room but she was safe and she was cared for. We shall always be grateful to one member of staff and the team for everything they did for my aunt. Thank you all.
Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Madeleine, thank you so much for your kind words. We are very happy to hear that you had a nice experience here at Alexander House.

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Review of

Alexander House Residential Care Home Wimbledon

from Becky M (Daughter-in-law of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mum-in-law's needs were more suited to a nursing home but one member of staff, in particular, and all, did their best to make her time there as comfortable as possible. Our family send thanks for their kindness during her brief stay. Highly recommended.
Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Becky, thank you so much for your encouraging review. We are sorry your mother could not stay longer with us, but it was lovely to have her here for a while. We wish you all the best.

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Review of

Alexander House Residential Care Home Wimbledon

from Geoffrey B (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and patient and always have time for the residents. The rooms are light airy and spacious. The food is good. It is a lovely home.
Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you so much for the awesome review, Geoffrey. We really appreciate you taking the time out to share your experience.

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Review of

Alexander House Residential Care Home Wimbledon

from Bruce G (Son-in-law of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is treated with dignity and respect at all times. Her stay at Alexander House Residential Care Home Wimbledon has been very beneficial to her. We are happy that she is safe and well looked after despite a difficult year during the pandemic.
Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you Bruce for your kind words. Covid has certainly been tough on us all, but our residents' safety is key. It is our pleasure to care for your mum and we are so pleased you feel you have made the right decision for her.

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Review of

Alexander House Residential Care Home Wimbledon

from Paula D (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Alexander House for nearly three years. She is well looked after and comfortable. She especially appreciated the Christian ethos of the home and enjoys the prayers, hymns, and church services.
Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Paula, thank you so much for taking the time to review our home. Your feedback is very important to us.

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Review of

Alexander House Residential Care Home Wimbledon

from Lyndon D (Son of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care.
Reply from Terence Surin, Community Co-Ordinator at Alexander House Residential Care Home Wimbledon

Thank you for your review we really appreciate your feedback. We are looking forward to many more years of caring for your mother.

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Review of

Alexander House Residential Care Home Wimbledon

from Janine H (Relative of Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities to support safe ongoing contact with relatives. Great to be able to visit relatives and see the wonderful care being afforded to our relative.
Very friendly staff, supportive and accomodating.
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Awards / Recognitions (11)

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