Keychange Charity in London | 1 Care Home

Review of
Alexander House Residential Care Home Wimbledon
from N B (Granddaughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

My experience hear so far has been great, I get an update of my grandads daily care and how he is feeling weather he is up or down, content or upset, and that helps me understand how he is and just have an awareness of his wellbeing is great and it's great to see this place has a certain amount of residents

in the building which doesn't make it overwhelming for everyone, very calm and grandad is very well looked after so I'm happy so far and also the Manager who is just amazing and recommend to many if they choose to come hear
Thank you

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for thise kind words. Your grandfather is very special to us. He is a beacon of light, and it is a pleasure to have him at Alexander House

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Review of
Alexander House Residential Care Home Wimbledon
from Debbie H (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

I cannot say in words how kind and caring all the staff here are. The manager is amazing not only to residents but to family also the staff go above and beyond to ensure everyone is cared and loved for in every way. The activities are brilliant even a visit from the local horse riding stables arranged

what an amazing thing to do for all the residents.
Nothing is to much trouble brilliant in every way. My mum has been here for just over a year now and the care and dedication she receives from all who work there brings a tear of joy to me everyday

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

The team at Alexander House are ever grateful for the loving and warm review that we receive. It is a pleasure and great satisfaction for us to support individuals who are vulnerable, and we take pride and joy what we do. Many thanks for your kind words.

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Review of
Alexander House Residential Care Home Wimbledon
from Marina H (Friend of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My mother is so calm and happy in Alexander House. She loves the caring staff, and eats up all the food with enthusiasm. They take very good care of her and keep me totally up-to-date with her progress and her well-being. There is a beautiful garden that she can sit in when the weather is good . I am

so glad I chose Alexander House.

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Review of
Alexander House Residential Care Home Wimbledon
from R A (Friend of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times, resulted in a lack of focus on organisation. Since Easter 2024 a new management team has been in place resulting in a marked improvement in all aspects of provision.
Throughout

my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.

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Review of
Alexander House Residential Care Home Wimbledon
from Vince S (Son of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.

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Review of
Alexander House Residential Care Home Wimbledon
from R B (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Always a friendly atmosphere. Even when some residents are challenging the status quo is maintained.
Activities are a welcome respite for all.
Staff are very conscientious and diligent.
Perhaps the communal rooms could be a bit warmer in the cold weather spell.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you for the lovely words. We at Alexander House appreciate reviews given by families/relatives. I will ensure that the heating in our communal areas is working so that when there are cold spells, you will have a more enjoyable visit.

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Review of
Alexander House Residential Care Home Wimbledon
from E P (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.

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Review of
Alexander House Residential Care Home Wimbledon
from Margaret K (Sister of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.

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Review of
Alexander House Residential Care Home Wimbledon
from Stephen C (Son of Resident) published on 12 January 2024 Submitted via Website • Report

Overall Experience

As usual, Alexander House invited family and friends to their Christmas party (this was my 10th party, my mother entered Alexander House in May 2014 when she was 89 years old). It was another fabulous party, with a cabaret singer who was first class. The food was varied and delicious, the chef really

knows her business. The carers were their usual delightful selves and one danced with a resident. This was delightful to watch and somewhat unexpected because I didn't think any of the residents were that mobile! (My mother is now 99 and is the third oldest resident). The crucial point for those reading these reviews is that my mother loves it at Alexander House.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much, we love hosting events where families, friends and staff can gather together.
We love having Mum living with us.

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Review of
Alexander House Residential Care Home Wimbledon
from Rasha C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report

Overall Experience

Couldn’t ask for better care for my father. A very friendly, warm and caring environment. Great communication from the management team. Feels like a home from home. Great communication between the doctor and the staff at Alexander House. Blessed to be part of the Alexander House family.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much for your kind words, We love having your dad with us at Alexander House.

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Review of
Alexander House Residential Care Home Wimbledon
from S L (Son of Resident) published on 23 June 2023 Submitted via Website • Report

Overall Experience

My mother has recently become a resident at this excellent facility. The accommodation is of an extremely high standard. The facilities are modern and of a high specification which made my mother extremely comfortable. Her personal highlights are the catering. The menu on offer is extensive and healthy.

The day trips and other activities are excellently planned and thought out. The highly trained have made a potentially difficult situation, especially easy. They treat my mother with dignity and compassion at all times, as well as maintaining a very high standard of care. Would highly recommend it.

Reply from Paula Nixon, Leadership Support Officer at Alexander House Residential Care Home Wimbledon

Thank you so much for your lovely review, it is always good to know how well thought of our staff are.
We are really pleased that Alexander House made your mum so comfortable. We will share your feedback with the cook as she works really hard to provide a balanced and interesting menu.

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Review of
Alexander House Residential Care Home Wimbledon
from Madeleine S (Niece of Resident) published on 20 April 2022 Submitted via Website • Report

Overall Experience

We are so grateful for the care that my aunt received at Alexander House Residential Care Home Wimbledon. The home had been recommended to me by a friend whose Mum has lived there for a few years and I am so glad she did. My aunt needed end-of-life care and was only with Alexander House Residential

Care Home Wimbledon for a few weeks. The staff treated my aunt with such kindness and respect. We visited most days and everyone was always very welcoming of us too, which was much appreciated. It's a very pleasant place, full of light and has a lovely garden. My aunt was not able to join other residents for her meals or the activities and spent her time resting in her room but she was safe and she was cared for. We shall always be grateful to one member of staff and the team for everything they did for my aunt. Thank you all.