Keychange Charity in Devon | 2 Care Homes

Review of
Erith House
from Michael V (Friend of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

An amazing atmosphere for supported living. All staff that I have encountered have been empathetic and helpful, encouraging and enabling residents to lead a life that encourages socialisation and practical independence when appropriate to the individuals capabilities and needs. The friendly staff dispense

"care" with an emphasis on personalisation which is ideal as individuals preferences and needs vary greatly. Well done to all involved.

Reply from Sam Vincent, Keychange at Erith House

Thank you for your review of Erith House. We appreciate your feedback and kind words.

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Review of
Rose Lawn
from Isabel P (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My mum has been very well cared for for over 6 months now, the staff are brilliant in their care and attention to detail. Food is excellent including their birthday cakes. Mum really enjoys the company and activities too, and is much happier now.
The home is really clean and mum's personal care is

excellent too. So all in all an excellent place to live. Thank you.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your kind feedback and high scoring review. We really appreciate your comments and will always strive to gain excellent care. We are thrilled to hear your mum is happy and we hope this continues. Please feel able to communicate anything that you want more information about or would like to discuss.

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Review of
Rose Lawn
from A P (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report

Overall Experience

Rose Lawn has been home for my mum for five months now. It is an exceptional place. Knowing that Mum has first-class care 24 hours a day is priceless.
It is clear how much staff put residents' wishes and needs at the heart of what they do. Residents are consulted on a wide range of issues, from choosing

their menu and giving feedback on activities to having input into Summer and Christmas fayres.
The range of activities organised every week is amazing. From crafts, hymn singing, Pilates, musical performances, and quizzes to dance demonstrations, there's never a dull moment (but no pressure to join in if it's not your thing).
The location of Rose Lawn couldn't be better. It is on the flat and a short walk into town. My mum even gets to watch rugby matches from her room! The home is well maintained and definitely does not have a "care home" feel (or smell!) about it. The residents can even enjoy the company of a couple of pets.
Thank you to every member of the Rose Lawn staff for what you do.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you so much for your heartfelt review. We are delighted to hear that your mum is enjoying her time at Rose Lawn and that our efforts to provide exceptional care are making a positive impact. Our team is dedicated to ensuring that residents' wishes and needs are always prioritized, and it's wonderful to know that this is reflected in your experience. We take great pride in offering a wide range of activities and ensuring that residents have a say in their daily lives and special events. It's also fantastic to hear that the location and environment of Rose Lawn are contributing to your mum's comfort and enjoyment. Your kind words about our staff and the care they provide mean a lot to us. We will be sure to share your appreciation with the entire team. Thank you for taking the time to share your experience and for trusting us with your mum's care.

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Review of
Rose Lawn
from A C (Respite Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

Unquestionably Rose Lawn is a happy home where every effort is made to ensure the well-being of residents. The staff comes across as a well-managed, united team, happy to walk the extra mile. The food is excellent in terms of both quality and quantity and activities are appropriate to the needs of the

limited number of residents able to take part.
My views are based on a recent respite stay. Should the need arise I would look to Rose Lawn again with confidence.

Reply from Christina Williams, Registered Manager at Rose Lawn

We are really pleased to hear you enjoyed your stay with us, and we look forward to welcoming you in the future; should the need arise. Please feel free to stay in touch.

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Review of
Rose Lawn
from T M (Granddaughter of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

In the time my Gran was there, she was always happy with her care and complimentary of the team. They looked after her with care and compassion. As she entered her last days, they really made things as easy for us as a family, as they possibly could. They were with her as much as possible when we weren't

able to be with her and I know that Gran will have felt loved and cared for in her last days.
After her passing, they were understanding and supportive. I was very grateful to the whole team.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for sharing this lovely feedback. It great to know how the Rose Lawn team impacted your Gran and surrounding family members during her time with us.

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Review of
Erith House
from S W (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report

Overall Experience

My mother was in Erith House for just over 7 years, and although it was a considerable distance away from where we lived we knew as a family that her care was exceptional. As a family, we cannot praise the staff enough, their dedication and the time they spent with Mum. It was as if they were a family

unit and the residents were treated like family rather than clients. Being a carer brings many challenges on a day-to-day basis but the staff at Erith House were exceptional they had time and patience laughing and joking and when you live a distance away it puts your mind at rest. Even in the later stages of mum's life, I could phone at any time to get updated and when mum unfortunately passed to be told by phone was difficult but I must express my gratitude to the nurse who held my mother's hand and then to phone and let us know. Thank you to everyone at Erith House for embracing so much fun, laughter, kindness and love for mum.

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Review of
Erith House
from A H (Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

I have been at Erith since 21st February 2024 after my previous care home closed. Everyone staff and residents have been very welcoming and kind which made such a difference at a very sad time. The management team are outstanding and so helpful, actually one has just asked me if there is anything they

can do to make my life happier. Pop in sometime and see for yourself!

Reply from Sam Vincent, Keychange at Erith House

Thank you very much for your review of Erith house. We value your views on living within the community and thoroughly enjoy having you as part of our family.

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Review of
Rose Lawn
from Roz B (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report

Overall Experience

My mother really enjoys being at Rose Lawn Care Home, she finds all the staff very friendly and caring. All the staff are very friendly to me when I visit, the manager has been extremely helpful with sorting out a few medical issues for us.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you Roz, your feedback is always welcome. Do continue to talk to us about the overall running of the home. Thank you for taking time to leave this review.

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Review of
Rose Lawn
from Pam B (Partner of Resident) published on 28 March 2024 Submitted via Website • Report

Overall Experience

Rose Lawn Care Home is a bright, clean and cheerful home. Staff, without exception, are kind, caring, and thoughtful; residents are treated with respect and nothing is too much trouble. As a visitor to my late partner, I always felt welcome and a member of staff would always be available to answer any

questions and offer me a cup of tea. The food is excellent and was much enjoyed by my late partner and myself on occasions when I stayed for lunch.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your feedback, it is so valuable to us. Glad you enjoyed the food!

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Review of
Rose Lawn
from Sarah E (Niece of Resident) published on 21 March 2024 Submitted via Website • Report

Overall Experience

My Aunt has been a resident at Rose Lawn since 2019. She has dementia and there were initial difficulties around the legal aspects of her admission and whether she had capacity etc. From day one, Rose Lawn were very supportive and guided us through these difficulties and have continued to be fantastic

ever since. They are a real family of staff and residents and they have cared for my aunt - and more recently my Mother-in-Law also - extremely well during their time in their home. They are very professional with their handling of any medical matters - quickly getting on to Doctors, District Nurses, and hospitals as and when needed. There is always something going on activities-wise. Trips to the town, the seafront and even holidays away often take place. Since my aunt was admitted to hospital recently they have kept in touch and made efforts to update me on her progress whilst I was working away. I would not hesitate to recommend Rose Lawn to anyone looking for a home for their loved one.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your remarkable review of Rose Lawn, we are ever grateful to see and hear your views and experiences. Thank you for taking the time to share this.

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Review of
Rose Lawn
from Amanda C (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

Both my mum and my aunt live in Rose Lawn, they are very happy and settled which was a huge concern for me when they moved in especially as they didn’t move in at the same time. However it soon became apparent that the staff are genuinely very caring, nothing is too much trouble and they treat all the

residents with the greatest respect and dignity.
My mum was unwell before Christmas and the staff immediately became aware, called an ambulance and made sure they had all the necessary documents ready for the crew when they arrived. When she returned from the hospital they put in extra measures to ensure her safety and care.
I am confident that my relatives receive excellent care from very hard-working and friendly staff.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for sharing such a lovely review on the impact Rose Lawn has had on your mum and aunt. We hope they both continue to feel settled and at home with us.

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Review of
Erith House
from C M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report

Overall Experience

The manager has gone to lengths to ensure care is individual and patients' needs are fully understood. Very welcoming and the environment is always relaxing and smells amazing. The little details of how to improve a patient's and relatives' experience is very noticeable.

Reply from Graeme Gentry, Director of Operations at Erith House

Thank you for your kind and generous review of Erith House. The manager and the team are great, and I am really pleased that your loved one is cared for so well. Kindest regards.

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Review of
Rose Lawn
from Jane L (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report

Overall Experience

My mother lived in Rose Lawn for 7 years until the end of January 2023 when she died aged almost 102. She was superbly cared for the whole time and I couldn’t fault it. A very happy place.
She chose to remain there after having respite care when 95.

Reply from Christina Williams, Registered Manager at Rose Lawn

We are thrilled to hear that we created a happy space for the 7 years your mum lived with us. Thank you for sharing your experience.

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Review of
Rose Lawn
from S H (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report

Overall Experience

I have full peace of mind knowing that my dad is well cared for and supported by caring staff 24/7. They are always friendly and helpful every time that I visit and always address my dad kindly with respect.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your feedback, this helps us to know we are on the right track! We will always be open to hearing how we can improve our service.

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Review of
Rose Lawn
from Kathryn F (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

Rose Lawn is a caring and compassionate community which makes residents and their families immediately feel 'at home'.
The home is clean, tidy, airy and bright and well-managed.
The staff are hard-working and will go above and beyond for the residents.
The food is varied and there is plenty of choice,

even for fussy eaters.
The activities for the residents are well-led, stimulating and numerous. The community events are a pleasure to attend.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for sharing your thoughts and views. They mean a lot to us.

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Review of
Rose Lawn
from Anne C (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

Mum has been a resident in Rose Lawn since October 2022. Initially for respite but following another fall in her home she decided she wanted to move in permanently because she’d enjoyed her stay there.
All staff are amazing and deal with Mum with kindness, respect and patience. Treating her for the

individual she is and she seems very happy. Obviously, it’s a huge decision to undertake and for me personally, it’s been made so much easier knowing she’s relaxed and cared for.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank your the detail and including a many different aspects of Rose Lawn possible. We thank you for the praise you've shared.

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Review of
Rose Lawn
from Maureen W (Sister of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

We brought my brother to Rose Lawn from another care home where he was very unhappy. When he arrived at Rose Lawn in October 2023 he looked ashen grey and was weak and depressed. The excellent care that he has received at Rose Lawn has given him a new lease of life. He has put on weight, has much more

healthy colour, he is stronger and walking better. He is very content. He has received excellent medical care and attention to personal comfort. He finds the staff all cheerful, helpful and kind. I can't thank Rose Lawn enough.

Reply from Christina Williams, Registered Manager at Rose Lawn

We are really pleased to hear the positive impact Rose Lawn has brought and we hope this continues. Thank you for your comments.

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Review of
Rose Lawn
from J M (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

Excellent care provided for my mother when she had health problems. An ambulance was called promptly and the aftercare when she was discharged from hospital was very good. Staff are friendly and effective.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your comments, they mean a lot to those who work at Rose Lawn.

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Review of
Rose Lawn
from J Y (Son of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

My mother moved to the care home at the end of November as I had relocated to the area and wanted her to be nearer to me. There were a few teething problems at the start as she didn’t know the area but the staff there have been very nice to her and made her feel welcome. The food is good, her room is

tidy and she is kept comfortable and clean. I think she is hoping for more outside activities when the weather improves.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your feedback, it is always welcomed! We will certainly be getting out and about once the cold and wet weather eases. Feel free to reach out to us in regard to activities if you feel there is something missing, we are open to suggestions.

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Review of
Erith House
from R H (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report

Overall Experience

It is a very caring home, I’m happy my parents are living there. They are very understanding and always take time to listen to any concerns and they always keep me informed of the care needs of my parents.

Reply from Sam Vincent, Keychange at Erith House

Thank you for your review and continued support of the community

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Care Homes Owned by Keychange Charity in Devon

Keychange Charity Locations in Devon (2)

Keychange Charity Reviews in Devon (111)

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Erith House

Erith House

Rose Lawn

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Erith House

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