Care Homes Owned by Keychange Charity in Devon

Erith House cared for my Dad over his last few challenging years and are still caring for my Mum. Both joined the community during Covid lockdowns, which was far from ideal timing, but the staff made the transition feel safe and welcoming. Since restrictions have eased I've been able to see much more of the care and attention the team give to each resident. They have coped brilliantly with the ups and downs of life, including my Dad's passing a year ago, and make Mum feel loved and at home in Erith House. The team works well together, performing their different roles efficiently, effectively and (importantly) giving time to each resident according to their needs. As she approaches 100 it's very good to know that Mum is content and well cared-for. A big thank you to all the team.

Satisfied with the care that my husband receives daily from the excellent staff! Furthermore, I am welcomed kindly everyday when visiting. This is a fantastic feeling for a family member struggling to cope with a loved ones illness.

In June/June last year my father had a nasty fall and damaged his hip, that followed by mental health problems in hospital meant a massive life change for my previously independent dad. The staff and management of Erith enveloped him and us in their care. Nothing is too much trouble for them. Without exception the staff are patient, personable, empathic, caring and best of all they listen to their residents. They treat them with respect. My dad is the healthiest he has been since my mum passed and his days are filled with laughter.

Rose Lawn is a bright care home which doesn't feel like walking into a home for the elderly. Everyone is very friendly and professional. The daily freshly cooked food is great. I am very happy my mother is there.

My mother was in Rose Lawn for 3 months. She always dreaded going into a care home but the staff showed her such loving kindness and care she soon relaxed and it became her second home. Although she was unwell and depended on the staff she was able to retain her dignity and for that I will always be grateful. The staff at Rose Lawn are exceptional and each and everyone deserve recognition for the outstanding work they do,

An amazing atmosphere for supported living. All staff that I have encountered have been empathetic and helpful, encouraging and enabling residents to lead a life that encourages socialisation and practical independence when appropriate to the individuals capabilities and needs. The friendly staff dispense "care" with an emphasis on personalisation which is ideal as individuals preferences and needs vary greatly. Well done to all involved.

The home is really clean and mum's personal care is excellent too. So all in all an excellent place to live. Thank you.

Thank you to every member of the Rose Lawn staff for what you do.

My views are based on a recent respite stay. Should the need arise I would look to Rose Lawn again with confidence.

After her passing, they were understanding and supportive. I was very grateful to the whole team.

My mother was in Erith House for just over 7 years, and although it was a considerable distance away from where we lived we knew as a family that her care was exceptional. As a family, we cannot praise the staff enough, their dedication and the time they spent with Mum. It was as if they were a family unit and the residents were treated like family rather than clients. Being a carer brings many challenges on a day-to-day basis but the staff at Erith House were exceptional they had time and patience laughing and joking and when you live a distance away it puts your mind at rest. Even in the later stages of mum's life, I could phone at any time to get updated and when mum unfortunately passed to be told by phone was difficult but I must express my gratitude to the nurse who held my mother's hand and then to phone and let us know. Thank you to everyone at Erith House for embracing so much fun, laughter, kindness and love for mum.

I have been at Erith since 21st February 2024 after my previous care home closed. Everyone staff and residents have been very welcoming and kind which made such a difference at a very sad time. The management team are outstanding and so helpful, actually one has just asked me if there is anything they can do to make my life happier. Pop in sometime and see for yourself!

My mother really enjoys being at Rose Lawn Care Home, she finds all the staff very friendly and caring. All the staff are very friendly to me when I visit, the manager has been extremely helpful with sorting out a few medical issues for us.

Rose Lawn Care Home is a bright, clean and cheerful home. Staff, without exception, are kind, caring, and thoughtful; residents are treated with respect and nothing is too much trouble. As a visitor to my late partner, I always felt welcome and a member of staff would always be available to answer any questions and offer me a cup of tea. The food is excellent and was much enjoyed by my late partner and myself on occasions when I stayed for lunch.

My Aunt has been a resident at Rose Lawn since 2019. She has dementia and there were initial difficulties around the legal aspects of her admission and whether she had capacity etc. From day one, Rose Lawn were very supportive and guided us through these difficulties and have continued to be fantastic ever since. They are a real family of staff and residents and they have cared for my aunt - and more recently my Mother-in-Law also - extremely well during their time in their home. They are very professional with their handling of any medical matters - quickly getting on to Doctors, District Nurses, and hospitals as and when needed. There is always something going on activities-wise. Trips to the town, the seafront and even holidays away often take place. Since my aunt was admitted to hospital recently they have kept in touch and made efforts to update me on her progress whilst I was working away. I would not hesitate to recommend Rose Lawn to anyone looking for a home for their loved one.

I am confident that my relatives receive excellent care from very hard-working and friendly staff.

The manager has gone to lengths to ensure care is individual and patients' needs are fully understood. Very welcoming and the environment is always relaxing and smells amazing. The little details of how to improve a patient's and relatives' experience is very noticeable.

She chose to remain there after having respite care when 95.

I have full peace of mind knowing that my dad is well cared for and supported by caring staff 24/7. They are always friendly and helpful every time that I visit and always address my dad kindly with respect.

The activities for the residents are well-led, stimulating and numerous. The community events are a pleasure to attend.