Erith House - Keychange Charity, Torquay, Devon
Erith House - Keychange Charity, Torquay, Devon
Erith House - Keychange Charity, Torquay, Devon

Erith House - Keychange Charity is a Torquay care home that provides a welcoming environment and a care team that takes a compassionate approach to all personal needs.

As well as being skilled in a wide range of care expertise, staff are also committed to Christian values and kindness.

A nutritious diet is one of the key aims of the home, alongside efficient person-centred care, with the aim of making sure all residents are satisfied on a day-to-day basis.

Erith House is also known for its warm, friendly and homely atmosphere and its vibrant attitude to regular activities.

The home is set in beautiful grounds and garden area that date back to 1860.

Group: Keychange Care

Person in charge: Carol Jackson (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 21

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £750 – £900 (These prices are only a guideline, please contact Erith House - Keychange Charity to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

When approaching from the main Torquay town (Harbour area) Turn right off the main Babbacombe Rd into Acadia Rd and Erith House is visible directly in front when coming up Acadia Rd.

Visiting:

Visitors Welcome any time, lunch period is 12.30pm-1.30pm and Supper is 5pm-6pm

Parking:

Parking Available for visitors located outside the front entrance

Latest Care Quality Commission* Report on Erith House - Keychange Charity: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 12 hours ago

One ground floor single room, en-suite bathroom.
One large single/double room, en-suite bathroom, garden view.

Reviews

9.4 Erith House - Keychange Charity has a Review Score of 9.4 (9.372)

The Review Score of 9.4 (maximum of 10) for Erith House - Keychange Charity is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Erith House - Keychange Charity in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Erith House - Keychange Charity is calculated as follows: ( (178 Excellents x 5) + (80 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 261 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.702 Points relating to the number of positive Reviews for Erith House - Keychange Charity is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.2 Target = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Erith House - Keychange Charity?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Erith House - Keychange Charity

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

This has been a difficult time for my mum to leave her house and move into a residential home, however the staff at Erith House could not be more kind and gentle, nothing is too much trouble, they always have time to spend with mum and with us.
We have been encouraged to take Mum out on short trips which she has thoroughly enjoyed. In Mum's words "everyone is so kind always asking me if there is anything that I want".
Mum has settled in really well, enjoys going to the dining room, sitting and chatting with other residents, playing the piano, reading in the garden or just watching TV in her own room.
Erith House has an old worldly feel, but with every modern convenience, which is ideal for my mum and has allowed her to quickly feel comfortable in her new surroundings. She has a list of the daily events by her bed and joins in to those which she wants to do - there is no pressure to participate - everyone is encouraged to make their own decisions. Massive recommend to one and all.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very caring. There are plenty of them, so meals are readily taken to residents rooms.
Rooms are kept clean, as are all the public rooms of library, lounge and dining room. A record of visitors is kept and they are requested to use anti-bacterial hand gel. The front door is kept locked, being opened by staff after use of the call buzzer. The residents appear happy there.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Having known family of a previous resident at Erith House. I was fortunate enough to be offered a very large room that would suit both my parents aged 93 & 94.
They have been residents since September 2016 and during that four months, they have been cared for in a way which can only be described as exemplary. Both management and staff take the time to care which makes them content and safe. If they are happy we are happy which they are!!

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been a resident at Erith House for a year and a half. I am very well looked after and the management is very aware of individual requests eg. meal times, meal choices and bed times. At times 'the rules' interfere with personal autonomy. The building (1850?) is spacious and elegant. My room is large, sunny and bright and looks over the garden where I can take a walk.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Your organisation is something to be immensely proud of. My mother was accommodated in the most sensitive, caring and considered manner imaginable. The building is immaculate, and the staff are absolutely lovely.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been in Erith house since August 2015. During that time she has been looked after extremely well. The staff are very good and the management, in particular, has been extremely helpful in sorting out the one or two problems she has had. I am very satisfied that in view of her health problems she could not be in a better place.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find the staff very friendly and helpful. The home is always clean and well presented. Residents appear happy in lovely surroundings.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With complete sincerity, I can recommend Erith House from the bottom of my heart. I believe it to be the best residential home in Torquay and have heard many people voice the same opinion. Mummy was strongly recommended by a friend and, at the age of 90 and of her own free will, she chose to go there for a trial period of 10 days. After only 2 days she said she was never going to leave as she felt so happy and safe there in every single way. And she did live there for 7 wonderful, happy, contented years until she passed peacefully away in 2015. In Mummy’s own words: ‘I feel very blessed in dear Erith House’.

Whenever and at whatever time one visits, one is always met with a friendly smile from the staff and a happy and safe atmosphere prevails in this expertly and humanely managed home.

All staff – whatever their function - are obviously chosen mostly carefully and with great discernment and they are exceptional in every way. They are a happy team and treat their residents with dignity, compassion, respect, efficiency, kindness and loving care - and they also have a wonderful sense of humour! I always had the feeling that they think of the residents as their extended family and care for them as they would wish their loved ones to be taken care of.

Any health issues are handled promptly and efficiently and I was always kept informed immediately.

The building is quite delightful: the rooms are graceful and spacious and the residents may install their own furniture. There is a cosy lounge and library, a very pleasant dining room and the beautiful garden where the residents are free to stroll is always kept immaculately.

I can only add in all sincerity that if and when the time should come when I have to enter a residential home, then Erith House is where I would wish to be.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A relaxed environment where you can do as much as your are able to. All staff are very kind and caring and accommodate my need for gluten free meals.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is a very caring place which has welcomed my mother and quickly made her feel at home. She is treated with great courtesy and very well cared for. My impression is that all residents are treated as guests and as individuals and the quality of staff is uniformly high. Residents are given the option of a number of activities but it is quite acceptable to join in without feeling left out or unsocial. Visitors are always welcomed. So far (after 5 months) the administration and information flow seem excellent and we have no reservation about my mother's care and quality of life.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Welcoming, efficient and caring. No complaints.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

I am very grateful for the level of individual care given to my mother. She suffers from advanced vascular dementia which makes communication difficult. Staff have gone to extra lengths to ensure that she remains stimulated and have shown particular individual attentiveness.

During my visits I have found staff warm and supportive and the care home itself is well maintained and has a relaxed and comfortable atmosphere.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This has to be one of the best care home in the area. The building is beautiful and spacious; the staff are genuinely caring and kind; the food is freshly prepared and very good. For residents who wish to take part, there are plenty of activities. My mother didn't want to lose her independence but since settling in at Erith House, she has been very well cared for and is comfortable and contented.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law settled into Erith House with ease. She loves the food, always telling me how good it is. Also, the staff are very caring and friendly. When I visit, I am always made very welcome and am offered a tea or coffee. She is in the best place. Having looked at a few care homes, this is the best one by far.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident since August 2015 after a preliminary stay in April 2015. She could not stop talking about Erith House on her return home and she made the decision to move as she recognised that she needed the help and support that Erith House offers. The staff are very kind without being overpowering - understanding my mother's needs to control her life and maintain as much independence as possible. They are always welcoming when family visit, even our dog. Health care issues are always addressed promptly and the staff always keep me informed.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home provides satisfactory care and the staff are pleasant and helpful.

How likely would you be to recommend Erith House - Keychange Charity? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident for 18 months as a result of a bad fall at home. She was fiercely independent until this happened and she broker her femur. After hospital and physio she arrived and Erith House which was highly recommended by a friend of the family. We were all made very welcome as soon as we arrived (as we always are!) and mum realised she couldn't manage on her own anymore. She says she's very well looked after and the staff are extremely caring and thoughtful and encourage residents to come out of their rooms.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so pleased there was a place available for my frail friend. I have seen her well cared for in a sensitive way. The staff are warm and attentive to her needs. Thank you.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When we first lefty mum at Erith House we were a bit worried about how she would be, even though we liked the look of the place and the staff we met, but it didn't take too long for mum to settle in and say that all the staff were very nice and helpful. We also go to know most of the staff who treat us as friends, which is very nice. Mum has now been there for about 18 months. We are quite happy to leave her there and do not worry that she is not looked after well and the staff always get in touch with us if we are ever needed or need to know anything.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are very good. Lovely building with spacious rooms, allowing own furniture etc. set in a lovely garden.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It came as a shock that my husband had to be admitted to a care home. I am so glad that I selected Erith House. I spend four hours every day with my husband and it has given me first hand experience of a care home. The staff are wonderful. They are kind, courteous and compassionate, and nothing is too much trouble, Erith House employ three cooks on a rota, and the meals they produce are delicious and nutritious, with scrumptious puddings and home made cakes and biscuits. The staff all get on well together, there is a great deal of laughter. It is a very happy place run by a very competent manager. Highly recommended.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Erith House has been my mother's home for nearly 10 years. She has received the best of care and support during this period. Staff have treated her with consideration and tried hard to help her to maintain her mobility independence. As she has become more frail they have adjusted her care to meet her needs. Management and staff are always available to talk to and contact me whenever Mum's condition changes. I am a regular visitor to the home and feel welcomed at all times. The home is maintained well and standards of cleanliness are excellent.

How likely would you be to recommend Erith House - Keychange Charity? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Keychange Care

Date: Saturday 01 Apr 2017

more details

January 2014

Job Vacancies

Staff Profiles

Carol

Carol Jackson

Job Title: Manager

Joined: 2011

Description:

Carol Jackson has been with Keychange since 2011 as Manager at Erith House.
Carol has wide experience in the social care field

Conni

Conni Masters

Job Title: Deputy Manager

Joined: 2007

Description:

Has been at Erith House since 2007 and has worked as Deputy Manager since 2014

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Erith House - Keychange Charity