Erith House

Lower Erith Road, Torquay TQ1 2PX
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9.5 38 Reviews
  • Erith House, Torquay
Erith House is a Torquay care home that provides a welcoming and warm environment with a highly trained care team that takes a compassionate and kind approach to all personal needs.

Erith House provides comfort, exceptional care whilst working on a person centred approach that makes everyone feel right at home. The impressive home is set in beautiful grounds and gardens that date back to 1860. When you walk through the grand entrance, you can be sure of a smile waiting for you.

Alongside person centred planning, the home also has a wide variety of activities throughout the year including day trips, parties, quiz nights, bingo, and many more. There is an online social group that means those that live at the home can enjoy connecting with their friends and loved ones easier, and it also allows them to connect with others around the UK, whilst taking part in some interesting social sessions like Praise, Prayer and Togetherness, Tours of Historic City's, Art Shows, Quiz nights, Musicals and so much more.

The 5 Star menu from the amazing chefs delivers quality meals from the freshest produce, ensuring that all dietary and personal requirements and choices are taken into consideration for a varied, fulfilling and healthy diet.

Erith House is known for its warm, friendly and homely atmosphere, with emphasis on exceptional care delivery and a vibrant attitude to regular activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600

Excluded from standard fees. Weekly hairdresser and 6 weekly chiropodist visits if required.

These prices are only a guideline, please contact Erith House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sam Vincent (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (21)
  • Single Rooms with Ensuite Wet Room (21)

Visiting

  • Visitors Welcome any time, lunch period is 12.30pm-1.30pm and Supper is 5pm-6pm

Parking

  • Parking Available for visitors located outside the front entrance

Erith House Reviews (38)

9.5

Erith House has a Review Score of 9.5 (9.514) out of 10, based on 8 reviews in the last 2 years.
Over all time Erith House has 38 reviews.

Overall Experience
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Total of 38, showing 1-20
Review from Michael V (Friend of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing atmosphere for supported living. All staff that I have encountered have been empathetic and helpful, encouraging and enabling residents to lead a life that encourages socialisation and practical independence when appropriate to the individuals capabilities and needs. The friendly staff dispense
"care" with an emphasis on personalisation which is ideal as individuals preferences and needs vary greatly. Well done to all involved.
Reply from Sam Vincent, Keychange at Erith House

Thank you for your review of Erith House. We appreciate your feedback and kind words.

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Review from S W (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Erith House for just over 7 years, and although it was a considerable distance away from where we lived we knew as a family that her care was exceptional. As a family, we cannot praise the staff enough, their dedication and the time they spent with Mum. It was as if they were a family
unit and the residents were treated like family rather than clients. Being a carer brings many challenges on a day-to-day basis but the staff at Erith House were exceptional they had time and patience laughing and joking and when you live a distance away it puts your mind at rest. Even in the later stages of mum's life, I could phone at any time to get updated and when mum unfortunately passed to be told by phone was difficult but I must express my gratitude to the nurse who held my mother's hand and then to phone and let us know. Thank you to everyone at Erith House for embracing so much fun, laughter, kindness and love for mum.
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Review from A H (Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Erith since 21st February 2024 after my previous care home closed. Everyone staff and residents have been very welcoming and kind which made such a difference at a very sad time. The management team are outstanding and so helpful, actually one has just asked me if there is anything they
can do to make my life happier. Pop in sometime and see for yourself!
Reply from Sam Vincent, Keychange at Erith House

Thank you very much for your review of Erith house. We value your views on living within the community and thoroughly enjoy having you as part of our family.

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Review from C M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager has gone to lengths to ensure care is individual and patients' needs are fully understood. Very welcoming and the environment is always relaxing and smells amazing. The little details of how to improve a patient's and relatives' experience is very noticeable.
Reply from Graeme Gentry, Director of Operations at Erith House

Thank you for your kind and generous review of Erith House. The manager and the team are great, and I am really pleased that your loved one is cared for so well. Kindest regards.

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Review from R H (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very caring home, I’m happy my parents are living there. They are very understanding and always take time to listen to any concerns and they always keep me informed of the care needs of my parents.
Reply from Sam Vincent, Keychange at Erith House

Thank you for your review and continued support of the community

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Review from Elisabeth W (Sister of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly kind and caring staff. Always made welcome. A friendly atmosphere, home from home. My sister is well cared for, she stayed in her room when she first arrived but now she is back to her old self and spending time with the other residents.
Reply from Sam Vincent, Keychange at Erith House

Thank you so much for your review of the community and your continued support.

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Review from Sandra I (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Erith House for four years now. Over the last year, I have noticed a vast improvement in standards across the board. The main plus at Erith House is the staff. The current team are all amazing, in particular one staff member. I know that if I have a concern, then she will
be right on it and action the necessary measures to get it sorted. The whole team though are lovely with Mum and she feels like they are extended family. They have always been wonderful to me too. The house has had a much-needed paint job and face lift recently, but the carpet in Mum’s room is rather threadbare, so could do with replacing due to a tripping hazard.
Reply from Sam Vincent, Keychange at Erith House

Thank you very much for your review and continued support for the community.

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Review from Peter W (Son of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the remaining one and a half weeks of her life in the wonderful care of the staff at Erith House who looked after her with such wonderful warmth, compassion and loving care in her final days. Mum passed with the peace and dignity she wanted and a big thank you to the manager and all the
wonderful staff for honouring my mother's final request and for showing the wonderful warming care shown to not only myself but to my son and my son's partner.
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Review from Vicki F (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Erith House for three years. He is so well looked after, the team are really friendly and always update me on how he is when I visit. The home itself feels lovely and spacious, it is always spotless and is being continuously updated and improved. I can’t recommend the home enough.
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Review from Anne C (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to terms with old age for a parent, and also for family members who hope that their loved one is in a setting where his/her many needs are taken care of, is a transition that gives rise to anxiety.
My mother and the family were blessed having moved Mum into Erith House.
The room was large,
bright and airy with plenty of sunshine.
The garden was a favourite place to spend a few hours in the afternoon.
The food choices were excellent and requests were honoured.
Visitors came and went, meeting in the room or in the garden.
But most of all - the carers were angels, addressing and supporting all the many needs my mum required. The care she enjoyed at Erith House was the best and brought comfort to us all, my mother, my family and the many friends who visited, knowing that she was in good hands.
I will be ever grateful to all who work at Erith House where my mum resided for a few years.
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Review from Anne F (Friend of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely experience, the staff and management are very friendly, caring and compassionate. Everyone is very thoughtful and happy to help. We live quite far away, so we can't visit very often, but it is always a pleasure to see that our friend is very well looked after.
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Review from Tricia W (Daughter of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Erith House is homely and has a relaxed atmosphere, the carers treat Mum with respect and alightness of spirit, which she normally responds well to. She loves the garden and gets a lot of pleasure from watching the birds on the tree outside her room. The carers take Mum into the garden when possible
and recently sent me a super photo of her sitting in the sunshine. If Mum is ever poorly, the staff deal with whatever situation efficiently and contact me to discuss her treatment. There are normally great activities in the week, out of Covid times, and tasty food choices.
On 'special days', they are very caring and thoughtful, for instance on Christmas Day while I window visited, Mum was helped to open her presents it was a happy day!
I feel lucky that Mum is in safe hands and am made to feel welcome to chat/discuss any matters.
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Review from L B (Son of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was admitted to care after a challenging few weeks. Staff were welcoming and attentive, putting him at ease quickly. The transition, which could have been quite traumatic under Covid conditions, was achieved with minimum fuss and felt very safe. Erith House has been a Godsend and staff have made
such a difference for Dad and for all of us. Thank you.
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Review from Jane E (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very good atmosphere, most of the care staff are very patient with the residents. Food is excellent as well as care. Mostly the staff are very friendly. It would be nice if the manager popped in to see the residents more frequently, but I realise she is very busy.
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Review from J G (Daughter of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has resided in Erith House for a few years.
It is, without a doubt, a well organised, caring home with dedicated, professional staff.
My Husband needs respite from time to time and he has no hesitation in commending their understanding of his needs and requirements.
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Review from Neil W (Son of Resident) published on 26 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whatever we point out to the staff is acted upon and my mother has enjoyed the various outings organised by the Home.
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Review from Stephen P (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently a resident and my brother and I have spent a lot of time at Erith House over the last 2 -3 weeks. The staff are absolutely brilliant and as well as giving fantastic care to my mother. They have also gone out of their way to make sure that me and my brother are okay at a very difficult
time for us. The food is absolutely delicious and all the carers and staff are so kind and caring. I am just so grateful that my mother was able to stay here.
Keep up the excellent work and thank you so much for everything that you have done for my mum, my brother and me.
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Review from Catherine M (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Grateful thanks to all the staff who struggled to come to work during the recent bad weather, especially those who stayed on after their shift to cover for absences. You are all local heroes. It's a tough job at the best of times but last week really put you to the test. Please be assured that we
really do appreciate your efforts to look after our beloved elderly in the way we would like to be able to do ourselves. You are amazing.
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Review from Y F (Wife of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Erith House is clearly the best care home in the bays. The staff are caring and attentive to my husband's health problems. He had a stroke 3 years ago and is now blind and immobile. He has been in Erith House for 2 and a half years and there is nowhere - apart from home - I would want him to be where
it is warm and comfortable.
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Review from Rosemary Y (Daughter of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Erith House for nearly two years. The quality of care is outstanding in all respects: it is a safe, happy and loving environment where she feels at home, regarding the staff as not just her carers but her friends.


She is clearly very well looked after, and during her recent

illness, she has received very close monitoring. It is a positive environment with a happy atmosphere, offering interesting activities but allowing residents to choose how much they wish to participate: residents are treated with dignity and as individuals. The staff are open and friendly and I feel welcomed when visiting; I am kept well informed about my mother's health and well-being, which gives me great confidence. The building's interiors could benefit from a little updating, but that does not affect in any way the quality of care delivered.


Erith House seems to be well-managed to high professional standards but runs on a human scale. I would recommend it highly to others.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Erith House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Erith House is calculated as follows: ( (66 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Erith House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 26 Aug 2025

All have en-suites, both bedrooms are on the first floor.

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Awards / Recognitions (16)

Meet the Team (6)

Sam

Sam Vincent

Job Title: Registered Manager Joined: 2021

Sam is the Registered Manager of Erith House.

Robert

Robert Powell

Job Title: Kitchen Manager Joined: 2023

Robert has 37 years' experience in the Catering Industry. He spent 11 years as 3rd Chef at the Belgrave Hotel, and Head Chef at Torbay Hospital for 26 years, before joining Erith House. Robert has received an Immediate Hygiene Certificate and a qualification of Special Diets. He is also an NVQ Assessor. In his spare time, Robert paints and collects Wargame and Warhammer figures. He enjoys visiting different places, and spending time with his two dogs.

Tracey

Tracey Leonard

Job Title: Team Leader Joined: 2022

Tracey started working in the care sector at the age of 17, knowing then that this would be her career path for life. In 2008 Tracey completed her NVQ Level 2 and 3 Qualifications, plus a Care Certificate. Tracey joined Erith House in 2022, as a Care Assistant, before being promoted to Team Leader. Tracey thrives off the feeling of being part of a family at Erith, and watching it go from strength to strength. Tracey's hobbies include looking after her grandchildren, exercising on her Peloton bike and relaxing by watching a good Netflix movie.

Chloe

Chloe Lock

Job Title: Team Leader Joined: 2022

Chloe has 5 years' experience within the care sector, starting as a Care Assistant, before working her way up to Team Leader at Erith House. Chloe enjoys swimming in her spare time, and spending time with her family. She also enjoys going to church.

Rebecca

Rebecca Wills

Job Title: Domestic/Care Assistant Joined: 2018

Becky began working at Erith House as a Domestic, and has since moved into care work also. She thoroughly enjoys both roles as it means she gets to help all of those who live at the home. In her spare time, Becky is a busy mum to an 11 year old son, who keeps her on her toes.

Donna

Donna Powell

Job Title: Head of Care Joined: 2019

Donna has worked in a care environment for most of her life, including as a teacher within special educational and behavioural schools, and care homes. Donna started working at Erith House covering house keeping during the Pandemic and has worked her way up, from Carer, to Senior Carer, Team Leader and now Head of Care. She also covers in the kitchen as a cook. Since working at Erith House, Donna has completed a Care Certificate, Level 3 Diploma and is working on a Level 5 Diploma. In her spare time, Donna enjoys spending time with family and friends. She enjoys meals out and watching a good crime documentary or film.

Frequently Asked Questions about Erith House

What types of Care is Erith House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Erith House have?

There are 21 Single Rooms.

What are the Facilities & Services at Erith House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Erith House to the centre of Torquay?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Erith House to verify any information. View our terms and conditions. Erith House has an Enhanced Service - more info.