






Erith House is a Torquay care home that provides a welcoming and warm environment with a highly trained care team that takes a compassionate and kind approach to all personal needs.
Erith House provides comfort, exceptional care whilst working on a person centred approach that makes everyone feel right at home. The impressive home is set in beautiful grounds and gardens that date back to 1860. When you walk through the...
Care Provided by Erith House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Excluded from standard fees. Weekly hairdresser and 6 weekly chiropodist visits if required.
The price(s) shown are provided by the care home. Contact Erith House for full pricing details and T&Cs.
Contact Erith House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Keychange Charity
- Voluntary / Not for Profit Owned
Person in charge
- Sam Vincent(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (21)
Visiting
- Visitors Welcome any time, lunch period is 12.30pm-1.30pm and Supper is 5pm-6pm
Parking
- Parking Available for visitors located outside the front entrance
Erith House Reviews (40)
Erith House has a Review Score of 9.4 (9.405) out of 10, based on 5 reviews in the last 2 years.
Over all time Erith House has 40 reviews.
Erith House is clearly the best care home in the bays. The staff are caring and attentive to my husband's health problems. He had a stroke 3 years ago and is now blind and immobile. He has been in Erith House for 2 and a half years and there is nowhere - apart from home - I would want him to be where it is warm and comfortable.
My mother has been at Erith House for nearly two years. The quality of care is outstanding in all respects: it is a safe, happy and loving environment where she feels at home, regarding the staff as not just her carers but her friends.
She is clearly very well looked after, and during her recent illness, she has received very close monitoring. It is a positive environment with a happy atmosphere, offering interesting activities but allowing residents to choose how much they wish to participate: residents are treated with dignity and as individuals. The staff are open and friendly and I feel welcomed when visiting; I am kept well informed about my mother's health and well-being, which gives me great confidence. The building's interiors could benefit from a little updating, but that does not affect in any way the quality of care delivered.
Erith House seems to be well-managed to high professional standards but runs on a human scale. I would recommend it highly to others.
Since my beloved Aunt has moved in, I have been very happy with the care and love she has had. Although I am a worrier, I do know that I really don't need to, with the care she has had. She is as happy as she can be given she was a very independent and private person prior to reaching the amazing age of 99.
Rooms are kept clean, as are all the public rooms of library, lounge and dining room. A record of visitors is kept and they are requested to use anti-bacterial hand gel. The front door is kept locked, being opened by staff after use of the call buzzer. The residents appear happy there.
They have been residents since September 2016 and during that four months, they have been cared for in a way which can only be described as exemplary. Both management and staff take the time to care which makes them content and safe. If they are happy we are happy which they are!!
I have been a resident at Erith House for a year and a half. I am very well looked after and the management is very aware of individual requests eg. meal times, meal choices and bed times. At times 'the rules' interfere with personal autonomy. The building (1850?) is spacious and elegant. My room is large, sunny and bright and looks over the garden where I can take a walk.
Your organisation is something to be immensely proud of. My mother was accommodated in the most sensitive, caring and considered manner imaginable. The building is immaculate, and the staff are absolutely lovely.
My sister has been in Erith house since August 2015. During that time she has been looked after extremely well. The staff are very good and the management, in particular, has been extremely helpful in sorting out the one or two problems she has had. I am very satisfied that in view of her health problems she could not be in a better place.
I find the staff very friendly and helpful. The home is always clean and well presented. Residents appear happy in lovely surroundings.
With complete sincerity, I can recommend Erith House from the bottom of my heart. I believe it to be the best residential home in Torquay and have heard many people voice the same opinion. Mummy was strongly recommended by a friend and, at the age of 90 and of her own free will, she chose to go there for a trial period of 10 days. After only 2 days she said she was never going to leave as she felt so happy and safe there in every single way. And she did live there for 7 wonderful, happy, contented years until she passed peacefully away in 2015. In Mummy’s own words: ‘I feel very blessed in dear Erith House’.
Whenever and at whatever time one visits, one is always met with a friendly smile from the staff and a happy and safe atmosphere prevails in this expertly and humanely managed home.
All staff – whatever their function - are obviously chosen mostly carefully and with great discernment and they are exceptional in every way. They are a happy team and treat their residents with dignity, compassion, respect, efficiency, kindness and loving care - and they also have a wonderful sense of humour! I always had the feeling that they think of the residents as their extended family and care for them as they would wish their loved ones to be taken care of.
Any health issues are handled promptly and efficiently and I was always kept informed immediately.
The building is quite delightful: the rooms are graceful and spacious and the residents may install their own furniture. There is a cosy lounge and library, a very pleasant dining room and the beautiful garden where the residents are free to stroll is always kept immaculately.
I can only add in all sincerity that if and when the time should come when I have to enter a residential home, then Erith House is where I would wish to be.
A relaxed environment where you can do as much as your are able to. All staff are very kind and caring and accommodate my need for gluten free meals.
Welcoming, efficient and caring. No complaints.
I am very grateful for the level of individual care given to my mother. She suffers from advanced vascular dementia which makes communication difficult. Staff have gone to extra lengths to ensure that she remains stimulated and have shown particular individual attentiveness.
During my visits I have found staff warm and supportive and the care home itself is well maintained and has a relaxed and comfortable atmosphere.
This has to be one of the best care home in the area. The building is beautiful and spacious; the staff are genuinely caring and kind; the food is freshly prepared and very good. For residents who wish to take part, there are plenty of activities. My mother didn't want to lose her independence but since settling in at Erith House, she has been very well cared for and is comfortable and contented.
My mother-in-law settled into Erith House with ease. She loves the food, always telling me how good it is. Also, the staff are very caring and friendly. When I visit, I am always made very welcome and am offered a tea or coffee. She is in the best place. Having looked at a few care homes, this is the best one by far.
My mother has been resident since August 2015 after a preliminary stay in April 2015. She could not stop talking about Erith House on her return home and she made the decision to move as she recognised that she needed the help and support that Erith House offers. The staff are very kind without being overpowering - understanding my mother's needs to control her life and maintain as much independence as possible. They are always welcoming when family visit, even our dog. Health care issues are always addressed promptly and the staff always keep me informed.
My mother has been a resident for 18 months as a result of a bad fall at home. She was fiercely independent until this happened and she broker her femur. After hospital and physio she arrived and Erith House which was highly recommended by a friend of the family. We were all made very welcome as soon as we arrived (as we always are!) and mum realised she couldn't manage on her own anymore. She says she's very well looked after and the staff are extremely caring and thoughtful and encourage residents to come out of their rooms.
I am so pleased there was a place available for my frail friend. I have seen her well cared for in a sensitive way. The staff are warm and attentive to her needs. Thank you.
When we first lefty mum at Erith House we were a bit worried about how she would be, even though we liked the look of the place and the staff we met, but it didn't take too long for mum to settle in and say that all the staff were very nice and helpful. We also go to know most of the staff who treat us as friends, which is very nice. Mum has now been there for about 18 months. We are quite happy to leave her there and do not worry that she is not looked after well and the staff always get in touch with us if we are ever needed or need to know anything.
Erith House has been my mother's home for nearly 10 years. She has received the best of care and support during this period. Staff have treated her with consideration and tried hard to help her to maintain her mobility independence. As she has become more frail they have adjusted her care to meet her needs. Management and staff are always available to talk to and contact me whenever Mum's condition changes. I am a regular visitor to the home and feel welcomed at all times. The home is maintained well and standards of cleanliness are excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Erith House.
There are no upcoming events for Erith House.
Awards / Recognitions (16)
- 30 Sep 2020Recipient: Erith House
- 30 Sep 2020Recipient: Erith House
- 30 Sep 2020Recipient: Erith House
Accreditations
There are no accreditations posted yet for Erith House.
Meet the Team (6)

Sam is the Registered Manager of Erith House.

Robert has 37 years' experience in the Catering Industry. He spent 11 years as 3rd Chef at the Belgrave Hotel, and Head Chef at Torbay Hospital for 26 years, before joining Erith House. Robert has received an Immediate Hygiene Certificate and a qualification of Special Diets. He is also an NVQ Assessor. In his spare time, Robert paints and collects Wargame and Warhammer figures. He enjoys visiting different places, and spending time with his two dogs.

Tracey started working in the care sector at the age of 17, knowing then that this would be her career path for life. In 2008 Tracey completed her NVQ Level 2 and 3 Qualifications, plus a Care Certificate. Tracey joined Erith House in 2022, as a Care Assistant, before being promoted to Team Leader. Tracey thrives off the feeling of being part of a family at Erith, and watching it go from strength to strength. Tracey's hobbies include looking after her grandchildren, exercising on her Peloton bike and relaxing by watching a good Netflix movie.

Chloe has 5 years' experience within the care sector, starting as a Care Assistant, before working her way up to Team Leader at Erith House. Chloe enjoys swimming in her spare time, and spending time with her family. She also enjoys going to church.

Becky began working at Erith House as a Domestic, and has since moved into care work also. She thoroughly enjoys both roles as it means she gets to help all of those who live at the home. In her spare time, Becky is a busy mum to an 11 year old son, who keeps her on her toes.

Donna has worked in a care environment for most of her life, including as a teacher within special educational and behavioural schools, and care homes. Donna started working at Erith House covering house keeping during the Pandemic and has worked her way up, from Carer, to Senior Carer, Team Leader and now Head of Care. She also covers in the kitchen as a cook. Since working at Erith House, Donna has completed a Care Certificate, Level 3 Diploma and is working on a Level 5 Diploma. In her spare time, Donna enjoys spending time with family and friends. She enjoys meals out and watching a good crime documentary or film.
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