Keychange Charity in West Sussex | 2 Care Homes

Review of
Rosemary Mount
from Gaby R (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

My dad was a resident in Rosemary Mount for 2 years. The staff couldn't have treated him any better. They were always upbeat and kind to all their residents. They went the extra mile and always made us feel very welcome and involved in his care. We have some treasured memories of dad at the wonderful

garden parties they put on and we will always be grateful to each and every member of staff.

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Review of
Rosemary Mount
from Gary D (Respite Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

I had no idea of what to expect when I arrived and was introduced to some of the staff. So many names to remember. After 24 hours I found that I was comfortable when I entered the lounge and the dining room and joined other residents. The only problem I had with my room was the lack of hot water in

the bathroom which was quickly put right by the maintenance staff when they obtained the necessary parts. The most impressive feature of Rosemary Mount was the caring attitude of the staff towards the residents, some of who had serious problems. Generally everybody got on well together and meal times were something to look forward to. There is not much room on the review to give a broader outline of my experience but thank you for looking after me during my two week stay. Best wishes to the staff.

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Review of
Rosemary Mount
from A E (Resident) published on 19 November 2024 Submitted via Postal Card • Report

Overall Experience

Excellent service and care - really a 5-star hotel with extras.
Thank you all for all the love and care.

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Review of
Rosemary Mount
from D T (Respite Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

I was extremely stressed, wondering how I would cope, as my husband was recovering from an operation, two weeks before I was due to have an operation. We both have mobility problems. I was totally reassured from my very first enquiry, and my husband was very well cared for while I was in hospital. I

was then able to join him, to recover. The rooms are all extremely clean; the food is good and they accommodated my allergies; we were able to eat in our rooms when we didn't feel able to go to the dining room. There were activities, and TV in a lounge, or in the bedrooms, and places to sit and read, including the lovely garden when weather permits. Staff are friendly and we were made very welcome, with nothing too much trouble.

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Review of
Rosemary Mount
from Keith T (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report

Overall Experience

I am very happy to say that my mother is being looked after very well indeed. She is more than happy and has everything she needs there. I, myself, can now stop worrying in the knowledge that she is safe and being looked after in the best possible way. Staff at the care home are very good and make her

stay an enjoyable experience.

Reply from Samantha McCormack, Manager at Rosemary Mount

Thank you for your lovely review. I will share this with the team.

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Review of
Rosemary Mount
from Janet O (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

Rosemary Mount is a brilliant place. The management and care staff are really excellent. If there are any problems they are quick to sort everything out and reassure all the clients. There are many activities for everyone to join in. Rosemary Mount is impeccably clean. They are also great when visitors

come and make us very welcome. My mum feels very safe here.

Reply from Samantha McCormack, Manager at Rosemary Mount

Thank you for speaking so highly of us while we continue to provide care for your family member.

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Review of
Romans Care Home
from J P (Brother of Resident) published on 24 June 2024 Submitted via Postal Card • Report

Overall Experience

Generally, he is very happy here and the staff are very helpful and likeable.

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Review of
Romans Care Home
from Y B (Friend of Resident) published on 24 June 2024 Submitted via Postal Card • Report

Overall Experience

Difficult to asses needs and care if not a relative, also the home has very religious leanings and some are non-believers and may not look to attend prayers etc. Otherwise pleasant staff and facilities.

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Review of
Romans Care Home
from J B (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report

Overall Experience

The Romans is an excellent care home for residents to live in their later years. Everyone is treated so well by caring staff and management and the needs of each individual are considered well. My mother informs me that the food is excellent and there is always plenty of choice. My mother's own room,

the lounge and dining room are all kept extremely clean. There is a lovely garden where the residents are able to sit when the sun is shining. On arrival when visiting my mother, I am always greeted with a smiling face from the staff member on duty. I am very my mother is now living at Romans.

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Review of
Romans Care Home
from L H (Niece of Resident) published on 28 May 2024 Submitted via Postal Card • Report

Overall Experience

The Romans is a welcoming, friendly care home. It always smells clean, staff are kind and helpful and remember my name. My auntie is well cared for and happy. She tells me the food is delicious. They are so attentive to the residents and visitors alike. I'm also brought a chair and offered tea, coffee,

cake etc. They have BBQs, quizzes, coffee mornings and many activities for their residents and families.

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Review of
Romans Care Home
from Jennifer G (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report

Overall Experience

I've always found the staff to be friendly and a lot of fun! They have been brilliant in helping Mum gain confidence in using the facilities and encouraged her to chat with other residents and be involved in the planned events, including the Church ones.

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Review of
Romans Care Home
from Sallie B (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report

Overall Experience

Mum has been at Romans nearly 3 years and is still very happy and content there. The staff are so friendly and treat her with respect and dignity and share a joke with her too. Mum enjoys the Christian association and the fact that her local Church representatives are able to visit and hold a communion

once a month for anyone who wishes to attend. She also enjoys the quizzes that are organised regularly. Mum is very happy with the food and it's great that there is a residents' meeting regularly to discuss and iron out anything. It is a huge relief to see her so settled in her 'home from home'.

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Review of
Romans Care Home
from W O (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report

Overall Experience

I'm so impressed with Romans Care Home. My mother was taken in for respite care and she's still there three months later. The management and staff are kind, respectful and clearly happy at work. There are plenty of activities and the food is great! All needs are taken care of with the respect for each

individual. It feels like home, not just a care facility. Mum wants to live there permanently!

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Review of
Romans Care Home
from Patricia W (Respite Resident) published on 10 May 2024 Submitted via Postal Card • Report

Overall Experience

I came here for respite care for two weeks. I have put on weight. Doctor wanted me to come because I lost weight and I was a bit frail. I live on my own, no family, only good friends. I am going home Tuesday 30th April. Feeling much better. Also have ulcerated legs. They pushed me in a wheelchair to

surgery to have my legs dressed.

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Review of
Romans Care Home
from Angela B (Friend of Resident) published on 9 May 2024 Submitted via Postal Card • Report

Overall Experience

The Romans is a wonderful care home. The staff are very friendly and efficient. The place is always very clean and tidy. The Christian aspect is wonderful. The residents are very well cared for and are happy.

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Review of
Romans Care Home
from Shirley B (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report

Overall Experience

Dad has been a resident at the Romans for the past 18 months and initially found it difficult to accept help. The staff have always been kind and friendly, always a smile and a reassuring word whenever I visit him. He agrees that he is very well cared for and cannot fault the home and the people working

there. It is a huge relief to know that he is safe, happy and is being well looked after. A huge thank you to everyone at the Romans for all that you do.

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Review of
Romans Care Home
from Sophia M (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

Great place, very friendly. Good care.

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Review of
Rosemary Mount
from A S (Son of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

Mum moved into the care home for some respite care following a spell in hospital. The plan was for Dad who was also in hospital, to also go to the care home for respite as well, but unfortunately, he died in hospital.
The staff were wonderful in helping Mum through the period following his death, and

Mum has now decided to make her stay permanent.
Can’t recommend them highly enough.

Reply from Graeme Gentry, Director of Operations at Rosemary Mount

Thank you for your wonderful review. We are so grateful for this feedback from family members or loved ones. The manager and the team at Rosemary Mount strive to make the home a place where our people…read more

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Review of
Romans Care Home
from R M (Resident) published on 26 January 2024 Submitted via Postal Card • Report

Overall Experience

The care provided is on the whole above reproached. The staff are very caring and helpful.

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Review of
Romans Care Home
from P C (Friend of Resident) published on 26 January 2024 Submitted via Postal Card • Report

Overall Experience

I think first impressions are a good gauge and I was pleasantly surprised on my first visit. Very clean, friendly and residents seem happy. Not an easy job but the staff always have a smile on their faces. Would recommend this care home.

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Care Homes Owned by Keychange Charity in West Sussex

Keychange Charity Locations in West Sussex (2)

Keychange Charity Reviews in West Sussex (95)

Rosemary Mount

Rosemary Mount

Rosemary Mount

Rosemary Mount

Rosemary Mount

Rosemary Mount

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

Romans Care Home

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Rosemary Mount

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