Care Homes Owned by Keychange Charity in West Sussex

I come as a visitor to see my bro-in-law and prefer to see him downstairs where all the activity is happening rather than sitting in his room. The staff are always accomodating when I phone to request he is up, and many thanks to them. He is content with his "home" I feel and long that may continue. Many thanks, R. Mount

The Romans care home is such a wonderful place. The staff are wonderful & very friendly. The residents are well looked after & always look well cared for & happy. I love going in there on a Wednesday Morn to chat & do a quiz with them.

We required a respite care service. Following a prompt response to our enquiry, we visited the home. On our first visit we observed there was a training session going on for staff. Staff were friendly and welcoming, the environment was clean and homely. We visited the home with mum to enable her to meet the staff. We observed positive interactions between staff and residents. The chef was keen to clarify mum's specific diary needs. When she arrived for her stay, the room was clean and ready for her and she was offered lunch. There were fresh flowers and a personal card welcoming her. Several staff popped in to say hello. During her stay there, other friends and family visited and all reported Mum looked well cared for and happy. At the end of her stay, mum was full of praise for how caring the staff were and said they responded to everything she asked for, nothing was too much trouble and she had felt like she has a lovely holiday.

First time in respite, was very nervous, but staff made him feel very welcome and they calmed him. Having Parkinson's and Lewy dementia he can be very difficult.

My Nan has been a resident at Romans for a couple of months and I can honestly say that she has received incredible care and has come on leaps and bounds and seems much happier in herself. The staff and management are absolutely amazing I can't recommend romans enough

We recently had the hardest decision of placing our beautiful mum into a care home. Luckily for us as a family we found the Romans. We cant express how grateful we are with the exceptional and warm care she has received. The management + staff members are genuinely so caring. Seeing our mum so happy has made what was an incredibly difficult decision so much easier. She has become more engaged, happy, and comfortable. We can wholeheartedly recommend the Romans to anyone looking for a residential home.

This is a very friendly home with great staff. I would definitely recommend it to any person needing care. Thank you to everybody for making Linda's stay enjoyable.

Mum's admission to a care home was sudden following another fall at home and subsequently being advised that she needed someone around night and day. Mum said she would like to try Romans as a friend had been happy there for some time. She is now happily settled there and has become a permanent resident. Sarah and all the care team have been so welcoming and made the transition much easier for both mum and us her family. We have seen mum change from struggling to cope at home and too frightened to go into the garden alone to the more confident mum she used to be. She enjoys the company and has been on an outing. Being a smaller home the atmosphere is more homely than hospital, clean comfortable and hats off to all the brilliant staff who are helpful and friendly.

The staff are very caring, patient with Mum who has learning difficulties. The atmosphere is always a positive vibe. There are lots of fun activities for residents to enjoy. There is a great communal spirit amongst the residents + staff. My mum couldn't be in a better place :)

My sister has been a resident at Rosemary Mount for over 10 years. The standard of care has been consistently high, I feel I can always approach staff and management with any concerns I may have.

Mum is mostly happy with the food and hopefully will enjoy participating in the quizzes again soon, as well as the Church visits and communion service. The regular residents' meeting, to discuss and iron out any issues and generate ideas from the residents, is a very positive aspect. We are so grateful that Mum feels she is in her 'home from home'.

She wants to stay now . Thank you

Everything is satisfactory, and the staff are very professional. My brother is well looked after and seems happy when I visit him. He could do with some help to get some shoes from the NHS, he only has slippers. Overall we are very satisfied with his care.

Mum moved to Romans 9 months ago and is so much happier and relaxed.

The staff team are very caring and supportive and the cooks make every effort to make sure everyone has food they enjoy.

As soon as you walk in it has a very nice feel to it.

Mum is very happy here, The staff are all fantastic, friendly and helpful, always have time to say hello and for a quick chat. The home is well appointed and well maintained inside and out, always clean and tidy and fresh. There are a good range of events for the residents, family and friends are welcome. The food is very good, particularly their summer barbeques! I would not hesitate to recommend the Romans.

A safe and comfortable environment. Food excellent and management approachable and helpful . Sometimes appear a little short on staff at weekends .Room is ok . Clean and functional . Some nice activities are organised"

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Most importantly for us, we know that mum is safe and cared for in the best place she could be.

Dad is settled and his needs ate taken care of. I feel happy knowing he is safe and content. He likes the company, entertainment, church services and food. His room is warm, bright and comfortable. The staff are helpful, caring and friendly. On the negative side, sometimes his clothes go missing in the laundry and he ends up with someone elses', but he doesnt seem to mind and sometimes we are late to hear news eg if he's had a fall or if he's given medication but this is not an issue to be raised. Overall we are happy.

My dad was a resident in Rosemary Mount for 2 years. The staff couldn't have treated him any better. They were always upbeat and kind to all their residents. They went the extra mile and always made us feel very welcome and involved in his care. We have some treasured memories of dad at the wonderful garden parties they put on and we will always be grateful to each and every member of staff.

I had no idea of what to expect when I arrived and was introduced to some of the staff. So many names to remember. After 24 hours I found that I was comfortable when I entered the lounge and the dining room and joined other residents. The only problem I had with my room was the lack of hot water in the bathroom which was quickly put right by the maintenance staff when they obtained the necessary parts. The most impressive feature of Rosemary Mount was the caring attitude of the staff towards the residents, some of who had serious problems. Generally everybody got on well together and meal times were something to look forward to. There is not much room on the review to give a broader outline of my experience but thank you for looking after me during my two week stay. Best wishes to the staff.