Rosemary Mount, Worthing, West Sussex
Rosemary Mount, Worthing, West Sussex
Rosemary Mount, Worthing, West Sussex

Rosemary Mount is situated in East Worthing, within easy reach of all the facilities a major seaside town can offer including an excellent shopping centre, theatres, cinemas and seaside promenade.

East Worthing railway station is within walking distance, and on foot, the sea front is a 15 minute walk away.

The home has charming gardens at the rear and side of the house together with a patio area and newly installed garden room which is all easily accessible by the residents.

Activities are offered daily with a dedicated organiser including art and craft, baking, singing and seasonal themed activities.

Group: Keychange Care

Person in charge: Denise Waller (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 58+.

Single Rooms: 29

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £690 – £850 (These prices are only a guideline, please contact Rosemary Mount to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

All visitors welcome from 9am-9pm, it would be preferable if meal times are avoided when visiting

Parking:

The home has onsite parking with front and rear car parks, the rear car park is generally for staff cars, however it has often been used as an overflow car park for others

Latest Care Quality Commission* Report on Rosemary Mount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 27 Jan 2018

We have 4 vacant rooms on the first floor. One being a larger room, two others en suite rooms, and the remaining two are basic rooms, a passenger and stair lift is available to access all rooms. There is also one single basic room on the ground floor available. Rates discussed on enquiry or viewing

Reviews

9.2 Rosemary Mount has a Review Score of 9.2 (9.204)

The Review Score of 9.2 (maximum of 10) for Rosemary Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Rosemary Mount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.764 for Rosemary Mount is calculated as follows: ( (141 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.44 Points relating to the number of positive Reviews for Rosemary Mount is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosemary Mount?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosemary Mount

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I first came as a volunteer and immediately felt this is a good, well-run place (I am an experienced Care of the Elderly nurse and have often needed to 'place' patients in my care). I recommended RM to a friend who is now a resident and is very happy. The staff are all caring towards the residents.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Mum moved into Rosemary Mount from hospital after a short illness and I have to say I am immensely impressed by the professional approach afforded by all the care team. From the start, they have made her feel very welcome and have taken time and trouble to understand her needs and to develop an excellent care plan for her. The home is wonderful and feels like a home from home. All the team are friendly and positive whilst taking care to respect the dignity and personal needs of Mum. Within days we have seen a positive improvement in her manner and approach to life. Additionally, the team have taken time to explain things to the family at a time of stress and uncertainty. Thank you all once again.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very impressed with Rosemary Mount. There are a good number of staff who all seem happy to be working here.
Our dad is getting excellent care. The staff take the trouble to spend time with him and if we are worried about anything, they assure us that we can ring anytime to discuss our concerns. We always receive a warm welcome and they remember details about the family which shows they really care.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has dementia and entered Rosemary Mount for respite. She had become very isolated at home despite lots of support. We were anxious as to how she would settle as she wanted to be in her own home but she was lonely and losing the will to do anything. She is now a new person. She is up and interested in what is going on. She has a lovely personalised room, she could not be cosier. Mum has made some new friends to chat to, it was lovely to arrive and see her out in the garden, something she has not done or been able to enjoy spontaneously for so long. The staff are just amazing, she absolutely sings their praises as do we. Mum has now decided to stay permanently and says this is the place she feels could be her home. This is a fantastic accolade, my family and I cannot thank Rosemary Mount staff enough as we were seeing mum retreat into a little shell and she has now blossomed. Thank you, you have given us back our mum and given her back choice and more control of her life.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Without exception, the staff are friendly, approachable and kind. I am reassured that my Mother-in-law is being cared for in the best possible way. I am kept informed of any changes or developments in her condition and know that these are dealt with appropriatly. I cannot state strongly enough how relieved I am that she is in such a safe and caring environment.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Staff are always very kind and keep residents comfortable. Everybody seems quite happy.

How likely would you be to recommend Rosemary Mount? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was at Rosemary Mount from 8/11/16 to 8/12/16 when she died. In the four weeks that she was there she was treated with dignity and very high care. Her last four weeks she was made very comfortable. I cannot thank you enough for how my Mum was looked after.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Rosemary Mount when her previous home closed earlier this year. Initially, we were upset that she had to be moved but soon found Rosemary Mount to be far superior to the previous home in every way. The home is very bright, clean and tidy, and well-run. Mum has a number of challenges including being registered blind, and the staff at Rosemary Mount treat her in a friendly and compassionate way. Her room is adequate, our only criticism is that she has the resident's call panel right outside her door which can be noisy. Mum is encouraged to join in activities and to use her walking frame to get about but likes to be left to sleep a lot of the time. It is appreciated that staff are also particularly welcoming to my father who likes to spend a fair amount of time with her. We consider ourselves fortunate to have found such a lovely "home from home" for Mum.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother lived in Rosemary Mount care home for over five years. Throughout her stay, she was treated with honesty, respect and a great deal of care and affection. In particular, towards the end of her stay, she was given every attention and assistance, for which my family is extremely grateful.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was provided excellent care for over five years as she became frailer both physically and mentally. At times she could be a challenge but mellowed with old age and care for according to her needs, respecting her dignity at all times and also superb support was given to all of her family as we needed it.
Thanks to all involved from the bottom of my heart.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found this home to be excellent in every way. My aunt appears to be very happy here and I feel her quality of life has improved greatly. The staff are always very friendly and most helpful.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

We as a family are really delighted with the way our brother is treated and cared for at Rosemary Mount, the food and the cleanliness is spot on and the care is perfect.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring staff, helpful, good facilities and activities.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very pleased with the care provided at this care home. All of Mum's needs have been catered for and she is very content here.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I placed my mother here for respite. She was very quiet, unsteady on her feet with her walker and had no interest in anything and all she did was sleep. After two and a half weeks at this home my mother was alert, interacting with the other people in groups, walking better, more confident, eating better and all round a different person to the one I left. I feel this change was because she was relaxing with people her own age and the staff were showing her how to join in with games and exercise etc. They were also very good with her, with cleanliness, encouraging her to walk to the toilet, lounge etc and all round very attentive. When I arrived to take her home she said to me I will miss these people. That meant everything to my sister and myself and hope to use them again.

How likely would you be to recommend Rosemary Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Keychange Care

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Keychange Care

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rosemary Mount