Care Home Owned by Keychange Charity in Hampshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hampshire for Keychange Charity are showing below.
View the details of all 7 locations (with 326 reviews) owned by Keychange Charity
Keychange Charity Locations in Hampshire (1)
Fair Havens Care Community
9.6
53 reviews
468 Winchester Road, Bassett, Southampton SO16 7DD
"My mother has been living at Fairhaven for over two years and during that time she has received excellent care. On my visits to the home I…" Read all 53 reviews
Location Type Care Home
When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service. Care… Read more about Fair Havens Care Community
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 23 Rooms
Keychange Charity Reviews in Hampshire (53)
9.5
Keychange Charity has a Group Review Score of 9.5 (9.487) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Keychange Charity must have a Review Score.
Review of
Fair Havens Care Community
from S B (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been living at Fairhaven for over two years and during that time she has received excellent care. On my visits to the home I am always met with a friendly greeting. I find the staff to be well trained, showing patience and understanding and they treat my mother with kindness and respect.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you S B for your care review, I will pass on your kind words to all the staff
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Review of
Fair Havens Care Community
from Jenny W (Cousin of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fair Havens staff have been extremely kind and caring and although he didn't settle at first he now seems happy and contented. Thank you to all the staff for their care. We are very grateful to have him looked after so well.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you Jenny for your kind words , the staff love to hear that the families are happy .
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Review of
Fair Havens Care Community
from S M (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has been at Fair Havens for about 3 years. I found the staff very polite and professional. They treat my mum with care and respect while also keeping her dignity and wishes.
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Review of
Fair Havens Care Community
from Karen L (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has been a resident at Fair Haven Care Home for 3 years. My family and I have no worries at all. All staff are caring and polite.
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Review of
Fair Havens Care Community
from Caroline H (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has lived at Fair Havens for a month now, and he has settled in very quickly and is thriving well and is very happy there. All of the staff are fantastic, they are very kind and caring and are also highly professional in their procedures for caring for their residents. Residents are encouraged
to be independent where possible, and support is given when needed. Family members and visitors are always welcome to visit. We could not have chosen a better care home for my father.
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Review of
Fair Havens Care Community
from Paula C (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I had been my mums main carer for 15 months and could no longer do it. I was very worried about her going into a home. She has been in Fair Havens for 10 months now and I needn't have worried. Everyone is very caring, nothing is too much trouble. As soon as you walk in you are warmly welcomed and it
has a really peaceful and friendly atmosphere. I can't thank all the staff and management enough for looking after my mum. I can now be her daughter again and not her carer. Thank you.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for your lovely words,it means a lot to know you feel mum is cared for and lift the worry from you.
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Review of
Fair Havens Care Community
from M W (Son of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cannot find fault with Fairhavens all the staff are polite and caring lovely home.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for your review we as a team like to hear that the residents' families are glad they chose Fair Havens.
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Review of
Fair Havens Care Community
from John W (Brother of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been at Fair Havens for four weeks. I was greatly concerned that she would not settle after having received care at home for so long. I had chosen this care home as it seemed to provide the kind of care that she needed.
She was made to feel at home immediately on arrival. On my visits,
She was made to feel at home immediately on arrival. On my visits,
I have found that she is extremely happy, and all the staff are kind and caring. She has joined in activities and is receiving the stimulus, which was lacking at home.
It is early days yet, but the first indications are that Fair Havens is exceeding all I hoped for my expectations.
My thanks to all the staff.
It is early days yet, but the first indications are that Fair Havens is exceeding all I hoped for my expectations.
My thanks to all the staff.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you so much for the review; we hope your sister remains happy and feels safe.
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Review of
Fair Havens Care Community
from S M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very welcoming and polite to our family and Mum.
Staff are very good and helpful.
Treat our mum with dignity and respect.
Very understanding.
Staff are very good and helpful.
Treat our mum with dignity and respect.
Very understanding.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for a lovely review; the staff likes to hear from the families, it tells them they are doing a grand job.
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Review of
Fair Havens Care Community
from Marylou S (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home provides a safe, caring environment for my mother. She is treated with dignity, thoughtfulness and humour, all of which she, and we, are most appreciative of. Despite their heavy workload, the staff always seem to have time to chat and engage with her. They are aware of her interests and chat
about them. When required, they have dealt with her medical needs with professionalism and understanding, allaying her fears and keeping us informed. There is always a happy and relaxed atmosphere whenever we regularly visit.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for your feedback as a staff team we appreciate positive reviews.
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Review of
Fair Havens Care Community
from Brigitte C (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
While at the home, mum has received very professional care, both for her physical and mental well-being. Staff are very friendly and have established positive relationships with mum and all of our family. They have supported mum and us with any decisions we have had to make, including those with outside
agencies. They regularly organise events to celebrate birthdays etc, where we are all invited. A very friendly and welcoming home. We would and have recommended the home. It is the second time we have had a family member at the home.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for the lovely review, family input is always appreciated
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Review of
Fair Havens Care Community
from J P (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Management and staff are very efficient, kind, caring and patient. All prepared to listen, a great understanding of all people's needs and care they need. The home is a cosy, comfortable, very homely and calm atmosphere. Extremely clean and always very welcoming to families. All staff work well together
as a team. My mother is safe and well cared for.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for your input about the home, and as a home, we appreciate this.
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Review of
Fair Havens Care Community
from S C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum arrived at Fairhavens from hospital having spent two months there. She was made to feel welcome by the management and care staff and has settled in quickly. We, as her family, know that she is safe and well cared for. All the staff are helpful, approachable and friendly towards mum and us as visitors.
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Review of
Fair Havens Care Community
from Lynne C (Son-in-law of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mother-in-law entered care at Fairhaven the staff have been excellent. She has Alzheimer’s and although she showed some challenging behaviour in the initial days they have worked very hard to settle her. Nothing was too much trouble and the manager has been very patient with us as well. We
looked at several places for her but the manager sold us on Fairhaven by virtue of her enthusiasm and caring nature. We knew we had made the right decision after just a few weeks.
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Review of
Fair Havens Care Community
from K W (Brother of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fair Havens Care Community have been extremely helpful and supportive in tracking the care of my brother. It is a great source of comfort for me to know that everything he could need is catered for in such a professional manner.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityFrom all the Team at Fair Havens thank your review of the home.
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Review of
Fair Havens Care Community
from Brian H (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent two months in hospital following a fall which resulted in a broken arm. She now has limited functions she can carry out. It was finally agreed that she would go to Fair Havens Care Community. She had always had a fear of going into care but she is now so happy there and like a new person.
The staff are so caring and attentive.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for your review it's nice to hear your mum is settling in.
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Review of
Fair Havens Care Community
from T H (Granddaughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff treat residents with kindness and respect. They genuinely appear to care and make people feel valued. The team are kind and polite to relatives and understand the need for updates and reassurance regarding loved ones. I would recommend Fair Havens to anybody who is looking at care for a loved
one.
Reply from Becki Hatch-Diespecker, Marketing Officer at Fair Havens Care CommunityThank you very much for your kind words. We will be sure to share your lovely review to the whole team here at Fair Havens.
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Review of
Fair Havens Care Community
from Maria G (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was unwell and without hesitation, an ambulance was called, after a week in hospital mum returned to the home and was happy to be back where she belongs, with her home family. I would not be able to give her the time and support she receives from all at Fair Havens, Winchester Road, Southampton.
Reply from Becki Hatch-Diespecker, Marketing Officer at Fair Havens Care CommunityThank you for your lovely review. We are pleased to hear your mum is happy to be back with us at Fair Havens.
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Review of
Fair Havens Care Community
from Kate R (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad moved into the home a month ago and has settled well after a few initial days of disorientation. The staff helped get him settled and were really kind and understanding with him. The staff are patient and caring with the residents and very helpful and friendly when I visit. The residents all
seem happy and my dad is well looked after, clean and very content I highly recommend this home and feel so relieved he is happy and safe.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you for a lovely review, we are glad you can feel relaxed knowing your dad is well looked after.
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Review of
Fair Havens Care Community
from Aileen P (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum came to Fair Haven after a fall, we have found it to be such a happy caring place that we have made her stay permanent. The staff are all so friendly and helpful, they look after mum so well and are always available when she needs them. We are also made very welcome when we visit. All in all this
is a very happy home and we are happy mum lives here.
Reply from Tracey Halley, Manager at Fair Havens Care CommunityThank you so much for your kind words, we appreciate your feedback
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Awards / Recognitions (11)
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