Care Homes Owned by Keychange Charity in Hampshire

Fair Havens is the perfect size: small enough for the staff, residents and visitors to get to know each other very well, especially needs and preferences. There is excellent communication between staff and family, who are always kept informed. The staff are particularly proactive at involving medical services in a timely way and are quick to spot any changes in their residents. There is a lovely family atmosphere and visitors are always made welcome. I feel that my SIL is very well taken care of.

My father has been a resident at Fair Havens for fourteen months and is very happy living there. The care home is well managed, all the staff are professional and efficient but also very friendly too. The home is also very well maintained. Visitors to the home (both professional and family) are made to feel welcome. My father is well looked after, has a variety of spaces that he can use within the home, including a beautiful garden. We could not have chosen a better home for my father and highly recommend to other families.

Mum's positive progress since moving to Fair Havens is testament to the great care she has received. Mum is now experiencing a greater range of experiences that she has done for many years (especially food!!!). Brilliant!

My sister has been at Fair Havens since June 2024. She has dementia and advanced arthritis of the spine, unfortuantely due to reduced mobility and blindness she is now bedridden. She needs much care to meet her current condition and I am thankful that I chose this care community as the care provided is exemplary. On my frequent visits I am impressed with all aspects of the support my sister receives. All the staff are friendly and show great concern for her wellbeing. My sister is treated with concern and with dignity and there is always a willingness to engage in conversation with her despite her dementia.

I have always been very happy with the care and assistance that has been given to my mother, always been treated with dignity. Recently, my mother celebrated her 100th birthday. I said I would come up early before the family fathering and get mum ready. When I arrived, she looked amazing, all dressed up, hair done and wearing a tiara and sash. 14 of us celebrated with a beautiful cake and some fizz (non alcoholic) for mum and the drivers. The sun shone, photos taken, and a great day was had by all. The best bit of the day was the card from the King and Queen. These people who care are all worth their weight in gold. Fair Havens is the best. Well done to Tracey and all the staff.

My mother has been living at Fairhaven for over two years and during that time she has received excellent care. On my visits to the home I am always met with a friendly greeting. I find the staff to be well trained, showing patience and understanding and they treat my mother with kindness and respect.

Fair Havens staff have been extremely kind and caring and although he didn't settle at first he now seems happy and contented. Thank you to all the staff for their care. We are very grateful to have him looked after so well.

My mum has been at Fair Havens for about 3 years. I found the staff very polite and professional. They treat my mum with care and respect while also keeping her dignity and wishes.

My mum has been a resident at Fair Haven Care Home for 3 years. My family and I have no worries at all. All staff are caring and polite.

I had been my mums main carer for 15 months and could no longer do it. I was very worried about her going into a home. She has been in Fair Havens for 10 months now and I needn't have worried. Everyone is very caring, nothing is too much trouble. As soon as you walk in you are warmly welcomed and it has a really peaceful and friendly atmosphere. I can't thank all the staff and management enough for looking after my mum. I can now be her daughter again and not her carer. Thank you.

Cannot find fault with Fairhavens all the staff are polite and caring lovely home.

Very understanding.

The home provides a safe, caring environment for my mother. She is treated with dignity, thoughtfulness and humour, all of which she, and we, are most appreciative of. Despite their heavy workload, the staff always seem to have time to chat and engage with her. They are aware of her interests and chat about them. When required, they have dealt with her medical needs with professionalism and understanding, allaying her fears and keeping us informed. There is always a happy and relaxed atmosphere whenever we regularly visit.

While at the home, mum has received very professional care, both for her physical and mental well-being. Staff are very friendly and have established positive relationships with mum and all of our family. They have supported mum and us with any decisions we have had to make, including those with outside agencies. They regularly organise events to celebrate birthdays etc, where we are all invited. A very friendly and welcoming home. We would and have recommended the home. It is the second time we have had a family member at the home.

Management and staff are very efficient, kind, caring and patient. All prepared to listen, a great understanding of all people's needs and care they need. The home is a cosy, comfortable, very homely and calm atmosphere. Extremely clean and always very welcoming to families. All staff work well together as a team. My mother is safe and well cared for.

Mum arrived at Fairhavens from hospital having spent two months there. She was made to feel welcome by the management and care staff and has settled in quickly. We, as her family, know that she is safe and well cared for. All the staff are helpful, approachable and friendly towards mum and us as visitors.

Since my mother-in-law entered care at Fairhaven the staff have been excellent. She has Alzheimer’s and although she showed some challenging behaviour in the initial days they have worked very hard to settle her. Nothing was too much trouble and the manager has been very patient with us as well. We looked at several places for her but the manager sold us on Fairhaven by virtue of her enthusiasm and caring nature. We knew we had made the right decision after just a few weeks.

Fair Havens Care Community have been extremely helpful and supportive in tracking the care of my brother. It is a great source of comfort for me to know that everything he could need is catered for in such a professional manner.

My mother spent two months in hospital following a fall which resulted in a broken arm. She now has limited functions she can carry out. It was finally agreed that she would go to Fair Havens Care Community. She had always had a fear of going into care but she is now so happy there and like a new person. The staff are so caring and attentive.

All staff treat residents with kindness and respect. They genuinely appear to care and make people feel valued. The team are kind and polite to relatives and understand the need for updates and reassurance regarding loved ones. I would recommend Fair Havens to anybody who is looking at care for a loved one.