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- Alexander House Residential Care Home Wimbledon







The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.
Dignity, encouraging independence and involving family and friends are part of the soul of Alexander House and the staff hope that these values are echoed in the recommendations received from families...
Care Provided by Alexander House Residential Care Home Wimbledon
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that this pricing may vary depending on the care needs required.
The price(s) shown are provided by the care home. Contact Alexander House Residential Care Home Wimbledon for full pricing details and T&Cs.
Contact Alexander House Residential Care Home Wimbledon to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Keychange Charity
- Voluntary / Not for Profit Owned
Person in charge
- Andrea Howell-Jones(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (20)
Visiting
- 8am - 8pm Monday to Sunday
Parking
- 2 car parks are available, one at front and one at the rear of the building.
Alexander House Residential Care Home Wimbledon Reviews (47)
Alexander House Residential Care Home Wimbledon has a Review Score of 9.6 (9.606) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander House Residential Care Home Wimbledon has 47 reviews.
They also very kindly offered me the use of a spare room at the top of the building, as living a significant distance away, a daily commute would not have been possible for me. Again, the concern and care of all the staff was genuinely moving - can't thank them all enough.
It was a joy and pleasure supporting and assisting your mom, she was a character, and is missed. We at Alexander House place our residents at the forefront of care, and as always we aim to do our best. It was a pleasure also having you here, it was important that we were able accommodate you, so...
I contacted Alexander House at very short notice and they could not have been more helpful, there was a room available and my mother moved in within hours of my call. She has stayed with them for two weeks and the staff and caregivers have been absolutely wonderful throughout. From supporting me emotionally when I arrived with my mother, to accommodating her visitors, understanding her occasional distress and confusion at being separated from her husband and managing her very limited mobility, nothing has been too much trouble. We are so grateful and will miss all the staff and residents very much!
It was a joy to be able to support and assist this resident, and also to be able to reassure her daughter that everything would be ok, Thank you for your kind words
All the staff are very caring and kind to my friend.
Since my friend has been there, she is now eating well and has put on weight and is in a much better place in herself, looking much happy!
Words cannot explain the care love and dedication that every resident in this care home is given it goes above and beyond and they care and love like every resident to the maximum
Not only that they also care and give love to residents family during tough times. The special bond I have made with the manager Andrea and the careers and activity coordinators over the last 2 years since my mum has been there has given me so much comfort and warmth in hard times.
No words can express how grateful I am to all staff at Alexander House xx
Lovely welcome from staff at this care home and enjoyed their interaction with our cousin Eileen who is a resident . The staff were so empathetic and warm. There was nothing that was to much trouble. They couldn't do enough for us. Very impressed.
Thank you so very much for your for your kind words. Our residents are at the centre of everything we do, and we value them, we hope that we are able to give them a quality life that they deserve.
My mother is very well cared for. The current redecoration brings a fresh new ambience for spring! The staff cope well with some residents challenging behaviours. The. In-house food preparations are always nutritious.
My aunt has been living at this aged care home for nearly four years, and our family has been consistently impressed with the quality of care and the warmth of the staff. One of the standout aspects is their excellent staff retention - many of the same caring faces have been there since she moved in, which provides real comfort and continuity. The home itself is always clean, well maintained, and surrounded by lovely gardens that create a peaceful atmosphere. The staff are genuinely attentive, taking the time to know each resident and making sure their individual needs are met with compassion. There's also a great range of activities on offer, ensuring that everyone has opportunities to stay active, social, and engaged. It's clear that the team takes pride in creating not just a safe environment, but a true sense of community. We feel very lucky that my aunt calls this place home.
Thank you so very for your kind words, your aunt is very precious to us, her wellbeing and safety is paramount, which goes without saying for all our residents
My grandad has been hear for a while now and this place has made him feel content and as I'm getting to know the staff here, they are attentive to his needs and he is happy knowing that he has the full support he needs, and of course I'm very happy that he has settled in and he is happy. There was a barbecue not long ago it was a great day with lots of food, family of all that stays there and again I couldn't of asked for more from the Manager Andrea, awesome place to be so thank you again
Thank you so very much. Your grandfather is a gem, and yes, he has settled in well. We pride in the work that we do here at Alexander House
Upon arrival at Alexander House, we were greeted by giant sunflowers blooming in the front garden, and this felt symbolic of the sunny disposition of the staff team. The atmosphere felt warm and welcoming. The decor bright and beautiful. Residents in the lounge/dining areas seemed contented, not least our Uncle, whom ate well and spoke positively of staff; their affection and social activities. Our uncle particularly enjoyed the recent horse riders visit; he loves horses! Staff seem trauma-informed and warmly responsive to residents individual needs ands wants; human rather than clinical. Thank you to the management and team for our lovely visit and for all you do to help our dear Uncle feel at home, as he continues to adapt to a challenging health condition, and the need for residential care, as well as managing grief; the loss of his dear wife; his childhood sweetheart and life partner. Our uncle looked well; all things considered. We look forward to returning! All good wishes.
Thank you so very much Susan for your words. We believe in People, that is our priority.
The surroundings are clean and spacious, and the garden is also pleasant and private.
The family note that the care Alexander House take with medical issues is very professional.
All in all, we're very happy that our parent is cared for - and that they have a happy community around them.
Thank you so very much for your kind words. Alexander House put Care at the forefront of everything we do. Your mom is important to us, her wellbeing is precedent, so once again, thank you.
My mother is so calm and happy in Alexander House. She loves the caring staff, and eats up all the food with enthusiasm. They take very good care of her and keep me totally up-to-date with her progress and her well-being. There is a beautiful garden that she can sit in when the weather is good . I am so glad I chose Alexander House.
Throughout my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.
The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.
My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.
Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.
I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.
We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.
As usual, Alexander House invited family and friends to their Christmas party (this was my 10th party, my mother entered Alexander House in May 2014 when she was 89 years old). It was another fabulous party, with a cabaret singer who was first class. The food was varied and delicious, the chef really knows her business. The carers were their usual delightful selves and one danced with a resident. This was delightful to watch and somewhat unexpected because I didn't think any of the residents were that mobile! (My mother is now 99 and is the third oldest resident). The crucial point for those reading these reviews is that my mother loves it at Alexander House.
We love having Mum living with us.
Couldn’t ask for better care for my father. A very friendly, warm and caring environment. Great communication from the management team. Feels like a home from home. Great communication between the doctor and the staff at Alexander House. Blessed to be part of the Alexander House family.
Thank you very much for your kind words, We love having your dad with us at Alexander House.
My mother has recently become a resident at this excellent facility. The accommodation is of an extremely high standard. The facilities are modern and of a high specification which made my mother extremely comfortable. Her personal highlights are the catering. The menu on offer is extensive and healthy. The day trips and other activities are excellently planned and thought out. The highly trained have made a potentially difficult situation, especially easy. They treat my mother with dignity and compassion at all times, as well as maintaining a very high standard of care. Would highly recommend it.
We are really pleased that Alexander House made your mum so comfortable. We will share your feedback with the cook as she works really hard to provide a balanced and interesting menu.
We are so grateful for the care that my aunt received at Alexander House Residential Care Home Wimbledon. The home had been recommended to me by a friend whose Mum has lived there for a few years and I am so glad she did. My aunt needed end-of-life care and was only with Alexander House Residential Care Home Wimbledon for a few weeks. The staff treated my aunt with such kindness and respect. We visited most days and everyone was always very welcoming of us too, which was much appreciated. It's a very pleasant place, full of light and has a lovely garden. My aunt was not able to join other residents for her meals or the activities and spent her time resting in her room but she was safe and she was cared for. We shall always be grateful to one member of staff and the team for everything they did for my aunt. Thank you all.
Dear Madeleine, thank you so much for your kind words. We are very happy to hear that you had a nice experience here at Alexander House.
Sadly my mum-in-law's needs were more suited to a nursing home but one member of staff, in particular, and all, did their best to make her time there as comfortable as possible. Our family send thanks for their kindness during her brief stay. Highly recommended.
Dear Becky, thank you so much for your encouraging review. We are sorry your mother could not stay longer with us, but it was lovely to have her here for a while. We wish you all the best.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander House Residential Care Home Wimbledon.
There are no upcoming events for Alexander House Residential Care Home Wimbledon.
Awards / Recognitions (23)
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
Accreditations
There are no accreditations posted yet for Alexander House Residential Care Home Wimbledon.
Meet the Team (1)

I have over 15 years' experience working in the care sector, starting in domiciliary care before moving into residential care. I realised that I enjoyed this type of work, and felt great satisfaction whenever I left work for the day.
I did my NVQ Level 3, and was then appointed Team Leader, before Clinical Lead. I wanted to grow more, so when the opportunity came for me to study at Level 5, I was so happy. In 2021, I became Care Manager which provided me with further opportunities.
Now I am at Keychange, I am hoping to make a change at Alexander House. It is a great place to work, staff are eager to learn, and it is not just a job for them. I had a great mentor (still do), and she empowered me, and my greatest wish is that I will be able to empower the staff here, enabling them to reach their potential.
I want to be a good leader encouraging staff growth, the independence of our residents and hopefully building relationships with the wider community.
Frequently Asked Questions about Alexander House Residential Care Home Wimbledon
What types of Care is Alexander House Residential Care Home Wimbledon registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexander House Residential Care Home Wimbledon have?
There are 20 Single Rooms.
What are the Facilities & Services at Alexander House Residential Care Home Wimbledon?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Alexander House Residential Care Home Wimbledon to the centre of London?
6.5 mile(s) as the crow flies, distance by road may be significantly further.
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