Alexander House Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT

Alexander House Wimbledon, London, London
Alexander House Wimbledon, London, London
Alexander House Wimbledon, London, London

Alexander House, in Wimbledon, is suited to a number of care challenges that include dementia care, thanks to a skilled and friendly team and versatile living environment.

The service is part of a Christian charity which looks to embrace residents’ connection to their faith, helped by a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.

A welcoming environment and charming interior is maintained with regular attention to hygiene and cleanliness, while pleasant grounds are also popular with clients.

Group: Keychange Care

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £775 – £900 (These prices are only a guideline, please contact Alexander House Wimbledon to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Situated off Ridgway in Wimbledon village. Alexander House is between Ridgway at one end of Clifton Road and Wimbledon common at the other end of Clifton Road

Parking:

Two car parks are at front and rear of building

Latest Care Quality Commission* Report on Alexander House Wimbledon: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Alexander House Wimbledon has a Review Score of 9.6 (9.556)

The Review Score of 9.6 (maximum of 10) for Alexander House Wimbledon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Alexander House Wimbledon in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Alexander House Wimbledon is calculated as follows: ( (82 Excellents x 5) + (60 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Alexander House Wimbledon is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander House Wimbledon?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander House Wimbledon

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1

We are very happy that my mother is able to benefit from the care and consideration of the Alexander House staff and the Keychange Charity organisation. We heartily recommend the home.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Alexander House is a pleasant and homely building with a beautiful garden. It is very well run and in the few years in which my mother has been there, the standard of care has been consistently exceptionally high. The staff are absolutely wonderful. It is always pleasant to visit and my mother greatly appreciates the place.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I continue to be impressed with Alexander House Wimbledon. The staff have been extremely helpful, especially when mum's care needs changed recently and Alexander House agreed to move mum to a better room and increased the 1:1 care to accommodate my mums changing condition. The steak and kidney pie is pretty good too!

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Alexander House are very friendly and caring. They look after my mum extremely well and are very good at adapting her care plan to suit her changing needs. Fantastic location for taking mum out, right next to Wimbledon Common and Village.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have come into contact with Alexander House through my partner's Mother who has lived there for nearly 3 years. I always think of Alexander House as a family home, not a care home, where residents are treated with utter respect and dignity, and as individuals with a valid place in society. This is as it should be but not always the case given my own experience of a family member living in a care home towards the end of her life. What singles out Alexander House as a wonderful place is their staff who are utterly professional but also kind - they are simply brilliant. The home is fun, where activities abound, and where the residents are stimulated. If you are looking for a home for your relative rather than an impersonal care home, then this is the one for you, with bells on!

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been living at the care home for fifteen months. She has Alzheimer's dementia and practically no short term memory but takes an interest in her family and in the world. We appreciate that the staff are trained to understand her condition and that they are caring towards her. They also give support to help her to participate in activities. These are of both social and cognitive value for her. I have arrived in the lounge several times to find her visibly if quietly, interested in and enjoying an activity such as a quiz. The nature of the questions, prompting memories, and the conversation around them gain her attention. The visiting singing groups are also excellent. My mother appreciates the garden too and I gather that she enjoyed a visit to a garden centre last year. The food is good at the care home and she now eats with more appetite since becoming a resident.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very comfortable, well presented and welcoming home. My mother has Alzheimer's and is very well cared for. The staff are kind and professional with good communication skills. The location is exceptional, easy access to the common, park and village, great for walks out. Relatives are listened to and consulted regularly. I am very pleased Mum is staying in Alexander House and would recommend it without reservation.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Have always been pleased with the care my mother receives. She is treated with dignity and respect and, although she has Alziemers, is still encouraged to engage in activities and choices. The home is like a "home" and we as family, are always welcomed whatever time we go in and we can take mum to her room or stay downstairs. If we want to take her out she is always made ready as we have asked in advanced. Any concerns are always listened to by management and staff and we are kept informed. Likewise, if staff have concerns, they will speak with us. Her key worker knows her well and has a good relationship with her and us. The home also has a beautiful garden which is well utilised in the warmer weather. We are very happy with Alexander House.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been at Alexander House for 2 and a half years. I feel extremely lucky to have found such a lovely place for my Mum. She is very happy here and we, her family, are also very pleased with the care she receives. I knew as soon as I walked into Alexander House it would be the right place for my Mum. It is more like a home than a Home, with a very welcoming and friendly atmosphere, photos of residents on the walls, and a general happy feel about the place. Mum's needs have changed quite considerably since she has been here, but this has been met with intelligent and thoughtful care reviews with Mum's happiness and health always at the forefront of any care plans. It is a small home with only 20 residents which really helps provide more a family feel, there are daily activities which try and meet all the resident's different interests and capabilities, including yoga, gardening club, music, art, quizzes etc. I would definitely recommend Alexander House.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister and I chose Alexander House for mum because of the lovely sense of belonging they give to their residents and families of residents. Also, the level of care and support is always of a high standard. The home is clean, bright, safe and also has a beautiful garden. There's always something going on, such as arts and crafts, flower arranging, even occasional cookery classes. My mum thinks she is in a hotel and is very contented. Although mum has Alzheimer's disease and can be quite hard to handle, she is always treated with patience and dignity. We're every happy with her care and are so glad we can feel at ease knowing mum is being looked after so well.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother-in law has been living at Alexander House since leaving hospital after a heart attack last December. She has vascular dementia. Her physical condition has improved with the care given her during the last six months.She is contented. We witness patience and kindness from staff whenever we visit. There is a positive, happy atmosphere of being in a home, in the best sense of the word. Staff know their patients and work well as a team towards keeping residents happy.
We are confident that we have chosen a home we would be happy to stay in ourselves, were we in similar circumstances.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived at Alexander House for 3 months now, and has settled well. The staff are supportive and we are very happy with our choice. Thank you to everyone for their dedication and professionalism while at the same time creating a warm and home like atmosphere as much as possible.

How likely would you be to recommend Alexander House Wimbledon? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: Keychange Care

Date: Saturday 01 Apr 2017

more details

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Staff Profiles

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Care Home Idol 2016

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