Alexander House Residential Care Home Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT
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9.7 41 Reviews
  • Alexander House Residential Care Home Wimbledon, London
The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.

Dignity, encouraging independence and involving family and friends are part of the soul of Alexander House and the staff hope that these values are echoed in the recommendations received from families and professionals alike.

5-star food selection. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all dietary needs. Soon after a new person arrives at the home, staff discuss personal preferences and dietary requirements.

Accommodation includes en-suite bedrooms, spacious interiors and landscaped gardens. People living at Alexander House are welcome to personalise rooms to maximise the feeling of belonging.

A beautiful garden is easily accessible to the people who live at the home, always encouraging the residents to live an active and independent life as possible.

The home achieves this by creating a mix of activities such as yoga, gardening, cinema, arts and crafts, chair exercises, bingo, organising a packed calendar of events and occasions.

In addition, Alexander House provides:
• Electronic MAR (Medicine Administration Record) to ensure meds are administered reliably.
• PCS (Person Centred Software): an electronic care planning system providing online care updates for family members and the best quality of care.
• Wi-Fi and TABLETS are available for residents to stay in touch and contact their beloved families at any time.
• Expert and fully trained staff 24/7.
• Chiropodist, barber and hairdresser services are available.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1650
  • Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Residential Care: £1400 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1650

Please note that this pricing may vary depending on the care needs required.

These prices are only a guideline, please contact Alexander House Residential Care Home Wimbledon to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Graeme Gentry (Operations Director)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Visiting

  • 8am - 8pm Monday to Sunday

Parking

  • 2 car parks are available, one at front and one at the rear of the building.

Alexander House Residential Care Home Wimbledon Reviews (41)

9.7

Alexander House Residential Care Home Wimbledon has a Review Score of 9.7 (9.682) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexander House Residential Care Home Wimbledon has 41 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 0
  • 0
Date Published
  • 41
  • 3
  • 9
  • 11
  • 30
Reviewer Connection to Alexander House Residential Care Home Wimbledon
  • 14
  • 13
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Juliet C (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Alexander House for 3 months now, and has settled well. The staff are supportive and we are very happy with our choice. Thank you to everyone for their dedication and professionalism while at the same time creating a warm and home like atmosphere as much as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Alexander House Residential Care Home Wimbledon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Alexander House Residential Care Home Wimbledon is calculated as follows: ( (97 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 129 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander House Residential Care Home Wimbledon is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (23)

Meet the Team (1)

Andrea

Andrea Howell Jones

Job Title: Registered Manager Joined: 2024

I have over 15 years' experience working in the care sector, starting in domiciliary care before moving into residential care. I realised that I enjoyed this type of work, and felt great satisfaction whenever I left work for the day.


I did my NVQ Level 3, and was then appointed Team Leader, before Clinical Lead. I wanted to grow more, so when the opportunity came for me to study at Level 5, I was so happy. In 2021, I became Care Manager which provided me with further opportunities.


Now I am at Keychange, I am hoping to make a change at Alexander House. It is a great place to work, staff are eager to learn, and it is not just a job for them. I had a great mentor (still do), and she empowered me, and my greatest wish is that I will be able to empower the staff here, enabling them to reach their potential.


I want to be a good leader encouraging staff growth, the independence of our residents and hopefully building relationships with the wider community.

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