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- Alexander House Residential Care Home Wimbledon







The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.
Dignity, encouraging independence and involving family and friends are part of the soul of Alexander House and the staff hope that these values are echoed in the recommendations received from families...
Care Provided by Alexander House Residential Care Home Wimbledon
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that this pricing may vary depending on the care needs required.
The price(s) shown are provided by the care home. Contact Alexander House Residential Care Home Wimbledon for full pricing details and T&Cs.
Contact Alexander House Residential Care Home Wimbledon to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Keychange Charity
- Voluntary / Not for Profit Owned
Person in charge
- Andrea Howell-Jones(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (20)
Visiting
- 8am - 8pm Monday to Sunday
Parking
- 2 car parks are available, one at front and one at the rear of the building.
Alexander House Residential Care Home Wimbledon Reviews (47)
Alexander House Residential Care Home Wimbledon has a Review Score of 9.6 (9.606) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander House Residential Care Home Wimbledon has 47 reviews.
The staff are kind and patient and always have time for the residents. The rooms are light airy and spacious. The food is good. It is a lovely home.
Thank you so much for the awesome review, Geoffrey. We really appreciate you taking the time out to share your experience.
My mother-in-law is treated with dignity and respect at all times. Her stay at Alexander House Residential Care Home Wimbledon has been very beneficial to her. We are happy that she is safe and well looked after despite a difficult year during the pandemic.
Thank you Bruce for your kind words. Covid has certainly been tough on us all, but our residents' safety is key. It is our pleasure to care for your mum and we are so pleased you feel you have made the right decision for her.
My mother has been in Alexander House for nearly three years. She is well looked after and comfortable. She especially appreciated the Christian ethos of the home and enjoys the prayers, hymns, and church services.
Dear Paula, thank you so much for taking the time to review our home. Your feedback is very important to us.
Very good care.
Thank you for your review we really appreciate your feedback. We are looking forward to many more years of caring for your mother.
Very friendly staff, supportive and accomodating.
A great home, with staff that care. My uncle is very well looked after. The provisions for Covid have been excellent making sure he is kept safe.
My mother was a resident at Alexander House, and since her death, I have been a regular visitor. We live locally, and after viewing several other residential care homes in the area, Alexander House was the obvious choice for our Mum. Its small size of twenty residents maximum is it's secret. It immediately feels home as soon as you walk in. It is cosy and comfortable, residents share a nicely furnished sitting room, making a convivial atmosphere for conversation, reading and dozing! The staff are friendly, kind and caring. Their pastoral care is of a high standard, well catered for individual needs and personal care. The food is of an equally high standard offering a varied choice, using good quality ingredients, and served in a spacious and airy dining room. This is a Christian home, at its heart, there is regular worship. There is always a lot going on at Alexander House with a well thought out daily routine of activities and entertainment. The large and beautiful garden offers apace and relaxation in the spring/summer months. I would not hesitate in recommending Alexander House to anyone looking for a 'home from home' for their loved ones.’
My mother had a very happy time there. The staff treated her well and she liked everyone. I am particularly pleased about the arrangements last Christmas where my wife and I were included on Christmas Day dinner. Sadly it was to be her last for my mother. Thank you.
Thank you so much for your kind words. We miss her very much, it has been a pleasure to take care of her. Thanks for supporting us on our Facebook Page, we really appreciate that.
Alexander House is so much more than a care home. It is a real home. My mum moved in 2019 and has now lived there very happily for over 18 months. She is very well cared for and really enjoys life. The staff take the time to get to know each of the residents and provide the care and support each of them needs. There is a wide range of activities which residents have the option to join in with and my Mum loves to join the church services and music in particular. The food is excellent and choices are always offered. I particularly appreciate always feeling very welcome and included in her care. I'm not treated as 'a visitor' but as part of the home community which means I don't think of Alexander House as an 'institution' but as my mum's home. All the staff have gone the extra mile to pull together during the pandemic and have done everything they can to keep the residents safe. I'm so grateful that my mum has been so well looked after during this difficult time.
A number of our team have had parents living in the home, so we have a particular affinity with Alex House.
We so enjoy the opportunities, as do the residents and staff. Their organisation of us is great, and once we’ve had the service, we all enjoy the tea, cake and chat that follows!
I would very highly recommend Alexander House to anyone looking for a care home with staff who genuinely care for their residents. My mother moved to Alexander House from her seaside home. Gradually she not only settled in well but also became genuinely happy here. It feels like a proper home, not an "institution", and most importantly, she could not have asked for kinder carers. The main reception rooms have now been very tastefully refurbished, with lovely new curtains and furniture, and the beautiful Victorian plasterwork on the ceilings has been retained, so the house has an air of grandeur. It has a peaceful conservatory overlooking the garden, which is one of Alexander House's major assets. It is amazingly quiet for a garden in London and is well stocked with mature plants and impressive trees. My mother's room was small but had the advantage of overlooking a superb magnolia tree in this garden. The home has a good car park too.
Put simply, the staff and managers at Alexander House truly care about, and for, the residents. They are compassionate, patient and caring.
We were initially impressed with Alexander House, and long-term experience has proved that we made the right choice. We are delighted to have found a truly caring environment for Mum, where she is clearly valued as a person, and the staff are without exception dedicated to their job.
I often join my mother for lunch, and can vouch that the food is invariably pretty good! Hopefully, there may be a vacant space for me in about 25 years time!
I would, without any reservation, recommend Alexander House as a fine example of how a care home should be run.
We had a lovely experience at Alexander House, my granny was very happy. The staff is outstanding, always smiling and ready to help.
They are very nice and they take care of me.
The food is good, some days are better than others, depending on the chef, and I really enjoy it.
We are very happy that my mother is able to benefit from the care and consideration of the Alexander House staff and the Keychange Charity organisation. We heartily recommend the home.
Alexander House is a pleasant and homely building with a beautiful garden. It is very well run and in the few years in which my mother has been there, the standard of care has been consistently exceptionally high. The staff are absolutely wonderful. It is always pleasant to visit and my mother greatly appreciates the place.
I continue to be impressed with Alexander House Wimbledon. The staff have been extremely helpful, especially when mum's care needs changed recently and Alexander House agreed to move mum to a better room and increased the 1:1 care to accommodate my mums changing condition. The steak and kidney pie is pretty good too!
I have come into contact with Alexander House through my partner's Mother who has lived there for nearly 3 years. I always think of Alexander House as a family home, not a care home, where residents are treated with utter respect and dignity, and as individuals with a valid place in society. This is as it should be but not always the case given my own experience of a family member living in a care home towards the end of her life. What singles out Alexander House as a wonderful place is their staff who are utterly professional but also kind - they are simply brilliant. The home is fun, where activities abound, and where the residents are stimulated. If you are looking for a home for your relative rather than an impersonal care home, then this is the one for you, with bells on!
The staff at Alexander House are very friendly and caring. They look after my mum extremely well and are very good at adapting her care plan to suit her changing needs. Fantastic location for taking mum out, right next to Wimbledon Common and Village.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander House Residential Care Home Wimbledon.
There are no upcoming events for Alexander House Residential Care Home Wimbledon.
Awards / Recognitions (23)
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
- 30 Sep 2020Recipient: Alexander House Residential Care Home Wimbledon
Accreditations
There are no accreditations posted yet for Alexander House Residential Care Home Wimbledon.
Meet the Team (1)

I have over 15 years' experience working in the care sector, starting in domiciliary care before moving into residential care. I realised that I enjoyed this type of work, and felt great satisfaction whenever I left work for the day.
I did my NVQ Level 3, and was then appointed Team Leader, before Clinical Lead. I wanted to grow more, so when the opportunity came for me to study at Level 5, I was so happy. In 2021, I became Care Manager which provided me with further opportunities.
Now I am at Keychange, I am hoping to make a change at Alexander House. It is a great place to work, staff are eager to learn, and it is not just a job for them. I had a great mentor (still do), and she empowered me, and my greatest wish is that I will be able to empower the staff here, enabling them to reach their potential.
I want to be a good leader encouraging staff growth, the independence of our residents and hopefully building relationships with the wider community.
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