Alde House

Church Road, Penn, High Wycombe HP10 8NX
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9.6 23 Reviews
  • Alde House, High Wycombe
Alde House is a homely residence employing a team of expert and friendly carers who are fully resourced in carrying out personalised provision.

A charming property with scenic views, Alde House is ideal for a relaxing retirement and a pleasant place to visit. Personal interests are encouraged as a key part of residents' lifestyles and good mental health.

The sun lounge looks out onto a sheltered patio and large garden which are popular with residents.

The health, safety and wellbeing of people living, visiting or working here are paramount, and the team can assure you that your priorities regarding safety, care, cleanliness and enjoyment are theirs too.

Free Wi-Fi is available in every room and every shared area of the building. They have increased access to technology, and iPads can be used to support regular video calls, enabling residents to communicate more frequently with their loved ones through Zoom, Teams or Skype.

Alde House is proud to provide a variety of activities online and offline. Their Vibrant Community platform enables people living here to stay connected with families and other communities having fun together.

Electronic Care Planning (PCS) is in place to guarantee the best quality of care.
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Care Provided by Alde House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 16 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1500
  • Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1350 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1500

These prices are only a guideline, please contact Alde House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Nicola Rayment (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions.

Parking

  • Car park on site

Alde House Reviews (23)

9.6

Alde House has a Review Score of 9.6 (9.586) out of 10, based on 9 reviews in the last 2 years.
Over all time Alde House has 23 reviews.

Overall Experience
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Date Published
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Total of 23, showing 1-20
Review from Catherine G (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have such peace of mind that my Mum is cared for in such a kind, professional and loving environment.
From the home-cooked meals and regular entertainment to the meticulous medical services, I feel reassured that all my Mum's needs are met.
I love the homely living room feel and the caters are
wonderful.
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Review from K T (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Alde House for over three years. During this time we have witnessed all staff consistently care for and support our Mum who has dementia. Alde House really does feel like home for Mum, which gives us comfort knowing how well she is looked after.
We are able to visit at
any time, communication is excellent, and all her medical needs are addressed promptly.
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Review from I L (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is very happy in Alde House and likes the staff. The manager keeps me well informed of any developments very promptly with all the information I need so I do not have to ask questions. Every member of staff that I have interacted with has been friendly and pleasant. I feel that my aunt gets
well looked after and receives the care she needs. I know my aunt participates in many of the activities which is great.
Reply from Nicola Rayment, Manager at Alde House
Thank you for your kind reply. It's lovely to know your aunt is happy, it's a real pleasure to look after her.
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Review from Linda C (Sister of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident for a number of years and the staff have worked hard and sensitively to adapt to her changing needs. The manager consults with the family whenever an issue arises and is always available to discuss concerns. The atmosphere in the home is warm and welcoming. The range of
activities offered to residents continues to grow and family members are encouraged to attend coffee mornings and other special events. I feel that my sister is well cared for and seen as an individual with her own personality, including some challenging behaviour in the past. She is treated professionally and with compassion and our whole family is reassured that she is safe and sound in Alde House.
Reply from Nicola Rayment, Manager at Alde House
Thank you so much for your positive comments. It means so much to the whole staff team.
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Review from D A (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, it is a good quality care home. Good manager and supportive staff. Both parents seem pretty happy there. Generally a good experience with the care team. There are always a few niggles and issues but I do feel I have been treated by the management team with care and understanding. Mum and Dad
are well looked after and that’s all I care about.
Reply from Nicola Rayment, Manager at Alde House
Thank you for your review, I will pass on your feed back to the team.
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Review from Alison H (Friend of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Alde House for about two and a half years. She struggled to settle initially due to extreme anxiety but the home was amazing in spite of her challenging behaviour. She is now content and I know she is well cared for. The staff are welcoming, kind and professional. I am very glad
my friend is in this home. A local doctor friend also said it would be the best home for his patients and his father-in-law was here.
Reply from Nicola Rayment, Manager at Alde House
Thank you for your kind words. It is so rewarding when we know people are settled and content.
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Review from Tim B (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Alde House for nine months and whilst she has been there she could not have been treated any better by all the staff who have made her feel very welcome and look after her every need. The food provided is just as she likes it and enjoys trips out and activities with the carers.
I would have no hesitation in recommending Alde House to anyone as it is an excellent care home.
Reply from Nicola Rayment, Manager at Alde House
That you for your positive review, we are so pleased that she is happy and settled.
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Review from J P (Daughter-in-law of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law is bedridden and appears content and comfortable in her surroundings. The staff are very friendly and always approachable.
The care home is very clean and welcoming.
I have no concerns with the care home and would recommend it based on my experience.
Reply from Nicola Rayment, Manager at Alde House
Thank you for your positive review, I will pass on your comments to the team.
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Review from V A (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to come across Alde House Penn whilst looking for respite care for our mother. The two weeks turned into seven months in all, until she passed away. The staff were fantastic, the manageress wonderful, the whole experience for us was made easier with their help and caring. The atmosphere
and general feel about accommodation provided, not just in the wonderful feel of ‘somebody’s‘ home, is made better by the knowledge that the staff care. We have no hesitation in recommending this home to anyone and everyone, unfortunately the spaces are limited due to its homely feel. Fortunately for residents lucky enough to be there we think that is what makes it special. Thank you Alde House and all the staff for making our mother welcome... and us.
Reply from Nicola Rayment, Manager at Alde House
Thank you for your positive review. Our aim is to make everyone feel safe and loved. You are a wonderful family and your mum will be missed dearly.
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Review from Barbara M (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Review by the daughter of a resident who passed away in August 2022. Mum's care has been so kind, thoughtful and respectful. She was stubborn, but with understanding, carers managed to get her to agree to almost everything. I personally miss the dialogue with the home. Someone was always available to
speak to. Nothing was ever too much trouble. Alde House felt just like home. The lockdown was particularly difficult for both our family and especially for mum. How the staff managed to virtually avoid the covid virus, and keep the residents happy, is quite beyond me. I would like to offer my very sincere thanks to the Manager and all her lovely carers. If all care homes were like Alde House, then residents everywhere would be able to enjoy the twilight of their years.
Reply from Nicola Rayment, Manager at Alde House
Thank you so much for your kind words. It was an honour and a pleasure to have your mum living with us at Alde House.
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Review from Debbie E (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Alde House from March 2020 until August 2022 when she sadly passed away. Mum entered Alde House the weekend that the UK went into its first lockdown aged 93. She was upset at leaving her own home, and the following months of not being able to see mum was very hard for both her
and us. The care and affection mum received eased the transition from being in her home on her own to being looked after by an outstanding team. Nothing was too much trouble for the team there. Mum was well-fed, warm, comfortable and safe, and she herself never had anything but good things to say about the people that looked after her. The Alde House team also looked after us, in as much as communication from them on mum's wellbeing was excellent, and we could ring and ask about how she was whenever we wanted to, which was invaluable to us during the restricted visiting during Covid. In short, mum's time at Alde House was filled with excellent care and affection from the team, for which we are so grateful.
Reply from Nicola Rayment, Manager at Alde House
Thank you so much for your kind words. Your Mum will always hold a special place in our hearts.
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Review from B B (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I'm only able to visit about once a month as I live 2 and a half hours away, I always find Mum well and content. She can chat on the phone regularly. The manager is very caring, experienced and efficient, and the staff, kind and thoughtful. Mum enjoys the company and is healthy despite her
inability to walk without pain. She is looking forward to a few more visits from people offering activities, which I'm sure everyone has missed. Thanks for keeping everyone safe.
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Review from P S (Daughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Alde House for 4 and a half years. She is very happy and full of praise for the care she gets. All the staff show such kindness, professionalism and are welcoming and friendly. It’s obviously been a challenge throughout the Covid restrictions but all my family are most
grateful to the home who have done so much to accommodate visiting, whilst keeping all the safeguards in place. The home is kept clean and tidy and the catering is always plentiful and varied. The location is very convenient and the gardens are glorious.
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Review from Jean P (Wife of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Small, friendly care home.
My husband has been a resident for 4-years and has always been clean and well cared for even in the last 18-months when he has been bed-bound.
Location is perfect for us to visit and the grounds are very pleasant.
We have always found it warm and comfortable for the residents
and visitors.
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Review from Jonathan D (Son of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last few months at Alde House. While these were often difficult for her owing to increasing infirmity, all the staff went to extraordinary lengths to make her stay there both as happy, dignified and as comfortable as possible. I would highly recommend Alde House for any family looking
for high-quality care for older parents.
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Review from Myra N (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for seven months. She has a beautiful room overlooking the lovely garden and view.
The staff and manager are wonderful, kind, caring and very attentive. My mother is very happy and is eating very well.
The food is excellent the family feel very blessed to have found such
a lovely care home for our mother.
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Review from Sally H (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident there for about 9 months and I am very pleased with her care.
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Review from C C (Niece of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my uncle in Alde House, Penn for over a year.
The staff are always pleasant and handle a difficult job very well.
I find this smaller home much more friendly and personal to all the people that live there.
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Review from Ken P (Brother of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been well looked after since becoming a resident at the home, he always comments on the good food, staff and cleanliness of the home. This is something that is always noticeable with every visit and we are very grateful that he is lucky to be somewhere where he is so well looked after.
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Review from Shan F (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother lived contentedly at Alde House for 6 years until her death in August 2016. It has a very homely feel to it (no hint of an institution) and is beautifully clean, orderly and peaceful. The lounge, with its large windows looking out onto the garden is a particularly lovely and spacious area
in which to relax. The recently improved garden is beautiful and perfect for visiting friends and relatives to enjoy with their loved ones, especially since the addition of its wonderful new wooden "arbour" area. The manager could not be more welcoming, friendly, helpful and approachable. The head carer is very kind, calm and knowledgeable. The rest of the staff are lovely too, rather like an extended family. Lunches are delicious and social events are always a real pleasure to attend. It is very reassuring to know that the committed Board of Trustees always has the best interests of the residents at heart. Alde House is a very special place.
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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Alde House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Alde House is calculated as follows: ( (77 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Alde House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Nicola

Nicola Rayment

Job Title: Registered Manager Joined: 2009

Nicola has over 20 years of work experience in the care sector, achieving NVQ Qualifications in Levels 2, 3 and 5 during this time. As well as being a Registered Manager, she has held multiple other positions in the sector, including within domiciliary care, as a night carer, senior and head of care.


Nicola's proudest achievement is providing a loving, caring and positive environment for those living and working at Alde House. Outside of work, Nicola enjoys spending time with her family, especially her grandchildren and going for walks with her dog Lulu.

Jolene

Jolene Mitchell

Job Title: Head of Care Joined: 2022

Jolene is the Head of Care at Alde House, and her journey began in Domiciliary care over 15 years ago. After having children, Jolene moved into residential care at Alde House, gaining her Level 3 qualifications and working as a senior carer. She has held numerous positions since then, including running the dementia community in a large nursing home, before moving on to work in a military care home gaining experience in nursing and dementia care. In 2022, Jolene returned to Alde House as Head of Care and is enjoying working in a busy environment, making sure the residents have fulfilling days. Outside of work, Jolene enjoys spending time with her two children, reading, doing crafts, baking, watching films and going for walks.

Prab

Prab Dhaiwal

Job Title: Senior Care Assistant Joined: 2021

Prab has 11 years of experience working in the care sector and has gained NVQ Qualifications in Levels 2 and 3. Her proudest achievement is bringing happiness to Alde House, and doing activities with those living at the home. Outside of work, Prab enjoys cooking, seeing her family, experimenting with makeup and going for long drives.

Frequently Asked Questions about Alde House

What types of Care is Alde House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alde House have?

There are 16 Single Rooms.

What are the Facilities & Services at Alde House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alde House to the centre of High Wycombe?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alde House to verify any information. View our terms and conditions. Alde House has an Enhanced Service - more info.