






When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.
Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring...
Care Provided by Fair Havens Care Community
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fair Havens Care Community for full pricing details and T&Cs.
Contact Fair Havens Care Community to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Keychange Charity
- Voluntary / Not for Profit Owned
Person in charge
- Tracey Halley(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
Visiting
- No visiting restrictions.
Parking
- Car park at the front of the building.
Fair Havens Care Community Reviews (53)
Fair Havens Care Community has a Review Score of 9.5 (9.481) out of 10, based on 10 reviews in the last 2 years.
Over all time Fair Havens Care Community has 53 reviews.
I cannot speak highly enough of Fair Havens Christian Home. The staff are very caring, friendly and helpful, and were professional in transitioning Mum into what was, to her, a new and strange environment. Fair Havens is safe and clean. The catering is of a high standard. Mum's room is spotlessly clean with a lovely view over the beautiful garden. Mum has settled really well and is well cared for. I feel very fortunate to have found Fair Havens and would highly recommend it.
Thank you so much for a lovely review. We are pleased that your mum has settled with us at Fair Havens.
Everyone has been very friendly and helpful. It didn't take me long to feel at home with all my own things around me. I feel very safe and well looked after. They go out of their way to make sure I have everything I want or need. My room is lovely with a lovely view of the garden. My visitors are always made to feel welcome. I am very pleased to have made the decision to move to this home. Thank you.
My father has been a resident here since March 2021 and we have been extremely impressed with the level of care he has received. The staff are all kind and patient, taking time to learn and accommodate his little eccentricities where they can. Leaving the security of your home at an advanced age is daunting enough, add to that the uncertainty of arriving during the covid pandemic, it has been reassuring to know that he is now safe and settled. We would have no reservations in recommending Fair Havens Christian Home as a home for your loved one.
All the staff and the managers would like to say thank you for your kind words, it means a great deal to us all.
Very kind, friendly, welcoming, lovely place.
Very happy with the care provided.
Thank you for the rating we really appreciate you taking the time to do the review.
Excellent care all around, my mother has progressed well over the years she has been at the care home, this is due to the attention and stimulation she has received over time.
Management is excellent as are the care staff.
Mum is treated as an individual and is genuinely cared for by all the staff. The atmosphere in the home is one of warmth and kindness. Excellent response to COVID management also.
From all the team at Fair Havens, thank you for an amazing review.
Everyone at the home is friendly and helpful. They know the family members by name making us feel welcome. The Covid restrictions must have made life difficult for staff and residents but the staff have made a great effort at keeping us informed and residents entertained and most of all safe.
Thank you for the kind review, all the carers appreciate your review.
We were so lucky to find Fair Havens at a difficult time when my mother needed residential care at short notice. The staff provide excellent care, always professional but extremely friendly and welcoming. It's a testament to them that my mother has settled so well.
Thank you for a lovely review, of the great team who in their work shows care and dedication, and we are pleased that through your review it shows.
Over the two years my relative has been there, I have always been impressed by the way all the staff treat the residents. The compassionate care and level of commitment cannot be faulted. I have been kept informed of any changes and updates on my relative's condition on a regular basis.
As a caring and compassionate home with great carers, we would like to say thank you for your kind words.
There is an atmosphere of care and support. The staff demonstrate an interest in the well being of the residents. There seems to be (mother tells me) a range of activities to suit different levels of ability and sometimes the staff have relaxed fun with the residents.
We appreciate your review and are pleased that you feel your relative is well cared for, thank you.
Fair Havens Southampton is everything one wants for a loved one who has to be in care. Very professional, caring, compassionate, sensitive and empathetic staff. A great management team, efficient, effective caring, organised and communicative. It is a blessing to have found such a marvellous care home for Mum, it does remove my angst and guilt at not being able to care for her myself.
Thank you for writing a review. If at any time there are questions or suggestions you would like to talk about, please do not hesitate to call. Your relative's safety and care are important to us.
Fair Havens Christian Home is an excellent care home with an emphasis on care. I am very happy with the care and support shown to my elderly Mum. The manager and her team should be commended. Nothing is too much trouble. The way they celebrated Mum's 100th birthday was lovely, with bunting and banners to make her special day and arranging for us to be able to visit (socially distanced) too. We are always made to feel welcome when we arrive for our socially distanced meetings with our loved ones. Well done.
Thank you for the review; we are pleased you are happy with the care your relative receives.
An exceptionally well run and managed care home with staff who are kind, courteous and very helpful in these Covid-worrying days. An absolute delight to deal with and utterly professional all round.
Thank you for the lovely review, your kind words have boosted the morale of the staff.
I find the staff very attentive to my mother-in-law's needs and if I ever have to ask about anything for her, it is dealt with immediately. It feels like home from home.
My Mum has been a resident for the past 16 months. We as a family have been very impressed by the kindness shown to my Mum and quality of care. It has not been an easy transition due to initial health issues but since coming to the Care Home her health and wellbeing has greatly improved. The activities include a spiritual aspect which has been so helpful for her, as well as injecting some fun and laughter into the day. The staff always interact with a smile and kind heart and 'you are welcome' attitude. The home is well run and always very clean and fresh in all areas. We as a family are able to relax knowing Mum is looked after and we are always made to feel very welcome on our visits.
Thank you very much for an amazing review. It is nice to hear when people are happy and feel their family is being cared for in a kind manner.
We were very happy with the way in which our mum was cared for during the 18 months or so she lived in Fair Havens. The staff were always helpful, supportive, aware of needs and open to conversations about her care. Mum knew she was being looked after well when she could no longer do so herself and we all felt comfortable with her being there. Visitors were always made to feel welcome and we could see the consistent professional service provided during the day. Beyond that, we felt that staff genuinely cared for the residents, in a personal way. Thank you from all the family.
Thank you for your kind words. Your mum was a pleasure to look after and your family were also a pleasure to know.
Prior to moving in, my aunt was fiercely independent and had recently started to lose her sight and hearing. This has been managed so well, it has not been an issue.
So glad we chose Fair Havens for grandad. It's a lovely home and grandad seems happy and well cared for. The staff are brilliant, it's always clean and immaculate. The food looks lovely.
Very clean and always a happy place to visit, with residents seemingly quite responsive!
Would highly recommend this particular care home if asked.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Fair Havens Care Community.
There are no upcoming events for Fair Havens Care Community.
Awards / Recognitions (17)
- 30 Sep 2020Recipient: Fair Havens Care Community
- 30 Sep 2020Recipient: Fair Havens Care Community
- 30 Sep 2020Recipient: Fair Havens Care Community
Accreditations
There are no accreditations posted yet for Fair Havens Care Community.
Meet the Team (2)

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.
I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fair Havens Care Community to verify any information. View our terms and conditions. Fair Havens Care Community has an Enhanced Service -more info.