Fair Havens Care Community

468 Winchester Road, Bassett, Southampton SO16 7DD
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9.9 50 Reviews
  • Fair Havens Care Community, Southampton
When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.

Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring their care to meet their needs and requirements.

The quality menu delivered by the in-house chefs means that everyone's needs and dietary requirements are met with tasty, fulfilling and healthy meals everyday.

The extensive activities programme is vibrant and varied meaning there is something for everyone - whether it may be going out in the community, taking part in arts and crafts in the home or joining one of the interactive online social community events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1150
  • Self-Funded Residential Dementia Care: £1000 – £1150
  • RESPITE Self-Funded Residential Care: £1000 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1150

These prices are only a guideline, please contact Fair Havens Care Community to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracey Halley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

Visiting

  • No visiting restrictions.

Parking

  • Car park at the front of the building.

Fair Havens Care Community Reviews (50)

9.9

Fair Havens Care Community has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years.
Over all time Fair Havens Care Community has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fair Havens Care Community
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Total of 50, showing 21-40
Review from Michelle M (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, friendly, welcoming, lovely place.
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Review from Michaela T (Granddaughter of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the rating we really appreciate you taking the time to do the review.

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Review from David L (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care all around, my mother has progressed well over the years she has been at the care home, this is due to the attention and stimulation she has received over time.
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Review from Karen C (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care and support delivered to my mum at Fair Havens.
Management is excellent as are the care staff.
Mum is treated as an individual and is genuinely cared for by all the staff. The atmosphere in the home is one of warmth and kindness. Excellent response to COVID
management also.
Reply from Tracey Halley, Manager at Fair Havens Care Community

From all the team at Fair Havens, thank you for an amazing review.

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Review from Thelma B (Daughter-in-law of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the home is friendly and helpful. They know the family members by name making us feel welcome. The Covid restrictions must have made life difficult for staff and residents but the staff have made a great effort at keeping us informed and residents entertained and most of all safe.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the kind review, all the carers appreciate your review.

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Review from Chris J (Son of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so lucky to find Fair Havens at a difficult time when my mother needed residential care at short notice. The staff provide excellent care, always professional but extremely friendly and welcoming. It's a testament to them that my mother has settled so well.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for a lovely review, of the great team who in their work shows care and dedication, and we are pleased that through your review it shows.

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Review from G R (Wife of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the two years my relative has been there, I have always been impressed by the way all the staff treat the residents. The compassionate care and level of commitment cannot be faulted. I have been kept informed of any changes and updates on my relative's condition on a regular basis.
Reply from Tracey Halley, Manager at Fair Havens Care Community

As a caring and compassionate home with great carers, we would like to say thank you for your kind words.

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Review from Stephen B (Son of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is an atmosphere of care and support. The staff demonstrate an interest in the well being of the residents. There seems to be (mother tells me) a range of activities to suit different levels of ability and sometimes the staff have relaxed fun with the residents.
Reply from Tracey Halley, Manager at Fair Havens Care Community

We appreciate your review and are pleased that you feel your relative is well cared for, thank you.

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Review from L A (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fair Havens Southampton is everything one wants for a loved one who has to be in care. Very professional, caring, compassionate, sensitive and empathetic staff. A great management team, efficient, effective caring, organised and communicative. It is a blessing to have found such a marvellous care home
for Mum, it does remove my angst and guilt at not being able to care for her myself.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for writing a review. If at any time there are questions or suggestions you would like to talk about, please do not hesitate to call. Your relative's safety and care are important to us.

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Review from Irene P (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fair Havens Christian Home is an excellent care home with an emphasis on care. I am very happy with the care and support shown to my elderly Mum. The manager and her team should be commended. Nothing is too much trouble. The way they celebrated Mum's 100th birthday was lovely, with bunting and banners
to make her special day and arranging for us to be able to visit (socially distanced) too. We are always made to feel welcome when we arrive for our socially distanced meetings with our loved ones. Well done.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the review; we are pleased you are happy with the care your relative receives.

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Review from Roger B (Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An exceptionally well run and managed care home with staff who are kind, courteous and very helpful in these Covid-worrying days. An absolute delight to deal with and utterly professional all round.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the lovely review, your kind words have boosted the morale of the staff.

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Review from J L (Daughter-in-law of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very attentive to my mother-in-law's needs and if I ever have to ask about anything for her, it is dealt with immediately. It feels like home from home.
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Review from Kevin R (Son of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for the past 16 months. We as a family have been very impressed by the kindness shown to my Mum and quality of care. It has not been an easy transition due to initial health issues but since coming to the Care Home her health and wellbeing has greatly improved. The activities
include a spiritual aspect which has been so helpful for her, as well as injecting some fun and laughter into the day. The staff always interact with a smile and kind heart and 'you are welcome' attitude. The home is well run and always very clean and fresh in all areas. We as a family are able to relax knowing Mum is looked after and we are always made to feel very welcome on our visits.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you very much for an amazing review. It is nice to hear when people are happy and feel their family is being cared for in a kind manner.

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Review from David S (Son of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with the way in which our mum was cared for during the 18 months or so she lived in Fair Havens. The staff were always helpful, supportive, aware of needs and open to conversations about her care. Mum knew she was being looked after well when she could no longer do so herself and
we all felt comfortable with her being there. Visitors were always made to feel welcome and we could see the consistent professional service provided during the day. Beyond that, we felt that staff genuinely cared for the residents, in a personal way. Thank you from all the family.
Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for your kind words. Your mum was a pleasure to look after and your family were also a pleasure to know.

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Review from Angela S (Niece of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I knew she would be well cared for when I met the manager who was very down to earth. The well-led, knowledgeable staff have gone out of their way to help my aunt settle into a lovely calm environment which we feel is reflected in her and she is looking forward to Christmas festivities for the first
time in many years.
Prior to moving in, my aunt was fiercely independent and had recently started to lose her sight and hearing. This has been managed so well, it has not been an issue.
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Review from K T (Granddaughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So glad we chose Fair Havens for grandad. It's a lovely home and grandad seems happy and well cared for. The staff are brilliant, it's always clean and immaculate. The food looks lovely.
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Review from Ian H (Friend of Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really friendly care home.
Very clean and always a happy place to visit, with residents seemingly quite responsive!
Would highly recommend this particular care home if asked.
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Review from Vivienne L (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff, from management, care staff and housekeepers to be friendly, professional and helpful and have been caring for my Mother very well for the past year. Lately, there does seem to be quite a turnover of staff though unfortunately. The home itself is clean and fresh smelling and
has very much a homely feel. Mum's room is bright and comfortable and looks out on a patio area where she can have some potted plants with the garden beyond which Mum loves to look at from her window and sit outside when it is warm enough.
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Review from Peter S (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fair Havens has the feel of a family home, which provides good care for the residents. Generally very satisfied.
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Review from C W (Friend of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to note that my experience visiting people at Fair Havens on a weekly basis is fantastic! From the general manager to the carers/cleaners, the atmosphere and care towards the residents is evident.
It's so refreshing to see the staff going above and beyond their job, taking time to talk
and engage with the residents.
Care homes can many times get a bad rap, so I'm more than happy to share my thoughts about Fair Havens.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Fair Havens Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Fair Havens Care Community is calculated as follows: ( (103 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fair Havens Care Community is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Tracey

Tracey Halley

Job Title: Registered Manager Joined: 2014

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

Helen

Helen O'Halloran

Job Title: Deputy Manager Joined: 2013

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.


I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.

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