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Fair Havens Care Community

468 Winchester Road, Bassett, Southampton, Hampshire SO16 7DD
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Fair Havens Care Community, Southampton
Fair Havens Care Community, Southampton
Fair Havens Care Community, Southampton

When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.

Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring...  

Care Provided by Fair Havens Care Community

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,150 - £1,200£1,200 - £1,200
Residential Dementia Care£1,150 - £1,200£1,200 - £1,300

Contact Fair Havens Care Community to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Halley(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

Visiting

  • No visiting restrictions.

Parking

  • Car park at the front of the building.

Fair Havens Care Community Reviews (53)

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9.5

Fair Havens Care Community has a Review Score of 9.5 (9.481) out of 10, based on 10 reviews in the last 2 years. Over all time Fair Havens Care Community has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from H B (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of Fair Havens Christian Home. The staff are very caring, friendly and helpful, and were professional in transitioning Mum into what was, to her, a new and strange environment. Fair Havens is safe and clean. The catering is of a high standard. Mum's room is spotlessly clean with a lovely view over the beautiful garden. Mum has settled really well and is well cared for. I feel very fortunate to have found Fair Havens and would highly recommend it.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you so much for a lovely review. We are pleased that your mum has settled with us at Fair Havens.

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Review from Y B (Respite Resident) published on 21 March 2022 Submitted via Postal Card
Overall Experience

Everyone has been very friendly and helpful. It didn't take me long to feel at home with all my own things around me. I feel very safe and well looked after. They go out of their way to make sure I have everything I want or need. My room is lovely with a lovely view of the garden. My visitors are always made to feel welcome. I am very pleased to have made the decision to move to this home. Thank you.

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Review from Elaine K (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

My father has been a resident here since March 2021 and we have been extremely impressed with the level of care he has received. The staff are all kind and patient, taking time to learn and accommodate his little eccentricities where they can. Leaving the security of your home at an advanced age is daunting enough, add to that the uncertainty of arriving during the covid pandemic, it has been reassuring to know that he is now safe and settled. We would have no reservations in recommending Fair Havens Christian Home as a home for your loved one.

Reply from Tracey Halley, Manager at Fair Havens Care Community

All the staff and the managers would like to say thank you for your kind words, it means a great deal to us all.

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Review from Michelle M (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

Very kind, friendly, welcoming, lovely place.

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Review from Michaela T (Granddaughter of Resident) published on 6 June 2021 Submitted via Postal Card
Overall Experience

Very happy with the care provided.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the rating we really appreciate you taking the time to do the review.

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Review from David L (Son of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

Excellent care all around, my mother has progressed well over the years she has been at the care home, this is due to the attention and stimulation she has received over time.

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Review from Karen C (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card
Overall Experience
I have nothing but praise for the care and support delivered to my mum at Fair Havens.
Management is excellent as are the care staff.

Mum is treated as an individual and is genuinely cared for by all the staff. The atmosphere in the home is one of warmth and kindness. Excellent response to COVID management also.

Reply from Tracey Halley, Manager at Fair Havens Care Community

From all the team at Fair Havens, thank you for an amazing review.

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Review from Thelma B (Daughter-in-law of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

Everyone at the home is friendly and helpful. They know the family members by name making us feel welcome. The Covid restrictions must have made life difficult for staff and residents but the staff have made a great effort at keeping us informed and residents entertained and most of all safe.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the kind review, all the carers appreciate your review.

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Review from Chris J (Son of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

We were so lucky to find Fair Havens at a difficult time when my mother needed residential care at short notice. The staff provide excellent care, always professional but extremely friendly and welcoming. It's a testament to them that my mother has settled so well.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for a lovely review, of the great team who in their work shows care and dedication, and we are pleased that through your review it shows.

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Review from G R (Wife of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

Over the two years my relative has been there, I have always been impressed by the way all the staff treat the residents. The compassionate care and level of commitment cannot be faulted. I have been kept informed of any changes and updates on my relative's condition on a regular basis.

Reply from Tracey Halley, Manager at Fair Havens Care Community

As a caring and compassionate home with great carers, we would like to say thank you for your kind words.

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Review from Stephen B (Son of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

There is an atmosphere of care and support. The staff demonstrate an interest in the well being of the residents. There seems to be (mother tells me) a range of activities to suit different levels of ability and sometimes the staff have relaxed fun with the residents.

Reply from Tracey Halley, Manager at Fair Havens Care Community

We appreciate your review and are pleased that you feel your relative is well cared for, thank you.

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Review from L A (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

Fair Havens Southampton is everything one wants for a loved one who has to be in care. Very professional, caring, compassionate, sensitive and empathetic staff. A great management team, efficient, effective caring, organised and communicative. It is a blessing to have found such a marvellous care home for Mum, it does remove my angst and guilt at not being able to care for her myself.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for writing a review. If at any time there are questions or suggestions you would like to talk about, please do not hesitate to call. Your relative's safety and care are important to us.

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Review from Irene P (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

Fair Havens Christian Home is an excellent care home with an emphasis on care. I am very happy with the care and support shown to my elderly Mum. The manager and her team should be commended. Nothing is too much trouble. The way they celebrated Mum's 100th birthday was lovely, with bunting and banners to make her special day and arranging for us to be able to visit (socially distanced) too. We are always made to feel welcome when we arrive for our socially distanced meetings with our loved ones. Well done.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the review; we are pleased you are happy with the care your relative receives.

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Review from Roger B (Resident / Service User) published on 16 October 2020 Submitted via Postal Card
Overall Experience

An exceptionally well run and managed care home with staff who are kind, courteous and very helpful in these Covid-worrying days. An absolute delight to deal with and utterly professional all round.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for the lovely review, your kind words have boosted the morale of the staff.

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Review from J L (Daughter-in-law of Resident) published on 23 March 2020 Submitted via Postal Card
Overall Experience

I find the staff very attentive to my mother-in-law's needs and if I ever have to ask about anything for her, it is dealt with immediately. It feels like home from home.

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Review from Kevin R (Son of Resident) published on 19 February 2020 Submitted via Website
Overall Experience

My Mum has been a resident for the past 16 months. We as a family have been very impressed by the kindness shown to my Mum and quality of care. It has not been an easy transition due to initial health issues but since coming to the Care Home her health and wellbeing has greatly improved. The activities include a spiritual aspect which has been so helpful for her, as well as injecting some fun and laughter into the day. The staff always interact with a smile and kind heart and 'you are welcome' attitude. The home is well run and always very clean and fresh in all areas. We as a family are able to relax knowing Mum is looked after and we are always made to feel very welcome on our visits.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you very much for an amazing review. It is nice to hear when people are happy and feel their family is being cared for in a kind manner.

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Review from David S (Son of Resident) published on 2 December 2019 Submitted via Website
Overall Experience

We were very happy with the way in which our mum was cared for during the 18 months or so she lived in Fair Havens. The staff were always helpful, supportive, aware of needs and open to conversations about her care. Mum knew she was being looked after well when she could no longer do so herself and we all felt comfortable with her being there. Visitors were always made to feel welcome and we could see the consistent professional service provided during the day. Beyond that, we felt that staff genuinely cared for the residents, in a personal way. Thank you from all the family.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for your kind words. Your mum was a pleasure to look after and your family were also a pleasure to know.

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Review from Angela S (Niece of Resident) published on 6 November 2019 Submitted via Postal Card
Overall Experience
I knew she would be well cared for when I met the manager who was very down to earth. The well-led, knowledgeable staff have gone out of their way to help my aunt settle into a lovely calm environment which we feel is reflected in her and she is looking forward to Christmas festivities for the first time in many years.

Prior to moving in, my aunt was fiercely independent and had recently started to lose her sight and hearing. This has been managed so well, it has not been an issue.

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Review from K T (Granddaughter of Resident) published on 10 September 2019 Submitted via Postal Card
Overall Experience

So glad we chose Fair Havens for grandad. It's a lovely home and grandad seems happy and well cared for. The staff are brilliant, it's always clean and immaculate. The food looks lovely.

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Review from Ian H (Friend of Resident) published on 23 June 2019 Submitted via Postal Card
Overall Experience
Really friendly care home.
Very clean and always a happy place to visit, with residents seemingly quite responsive!

Would highly recommend this particular care home if asked.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Fair Havens Care Community.

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Fair Havens Care Community.

Meet the Team (2)

Tracey Halley
Tracey HalleyJob Title:Registered ManagerJoined: 2014

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

Helen O'Halloran
Helen O'HalloranJob Title:Deputy ManagerJoined: 2013

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.

I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.

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