Fair Havens Care Community

468 Winchester Road, Bassett, Southampton SO16 7DD
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9.9 50 Reviews
  • Fair Havens Care Community, Southampton
When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.

Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring their care to meet their needs and requirements.

The quality menu delivered by the in-house chefs means that everyone's needs and dietary requirements are met with tasty, fulfilling and healthy meals everyday.

The extensive activities programme is vibrant and varied meaning there is something for everyone - whether it may be going out in the community, taking part in arts and crafts in the home or joining one of the interactive online social community events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1150
  • Self-Funded Residential Dementia Care: £1000 – £1150
  • RESPITE Self-Funded Residential Care: £1000 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1150

These prices are only a guideline, please contact Fair Havens Care Community to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracey Halley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

Visiting

  • No visiting restrictions.

Parking

  • Car park at the front of the building.

Fair Havens Care Community Reviews (50)

9.9

Fair Havens Care Community has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years.
Over all time Fair Havens Care Community has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fair Havens Care Community
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Total of 50, showing 41-50
Review from Linda L (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident here for six months now. She settled in quite well from the start, all the staff are very good and helpful to both residents and families. They seem to have quite a few activities through the week for the residents, which is good as it keeps their minds active.
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Review from Janice B (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since becoming a resident here about six months ago, our Mum has been very happy. This is such a nice place for the family to come and visit her. We are always made welcome by all the friendly staff. It gives us all peace of mind to know she is being so well cared for.
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Review from G P (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fair Havens is excellent. It is caring, well run and responsive to individual needs. Placing my mum in a care setting was a very difficult decision for us as a family and they definitely supported us to make the right decision. I can't recommend them highly enough. They genuinely care about my mum.
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Review from C C (Daughter of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother suffers from dementia and has been a resident at Fair Havens since the end of 2014. Recently she had an exceptionally high temperature and was carefully monitored by the staff before being hospitalised with what transpired to be a chest infection. She returned to Fair Havens a couple of days
later, where she continued to take a course of antibiotics. The important thing was that she was well cared for by the team leader and staff at Fair Havens on the first day and then on her subsequent return to familiar surroundings. Without this wonderful care and attention recovery could have been so different - as it is, she has come through the initial drowsiness of taking the medication to getting back to her old self. We couldn’t ask for more, she lives in such a supportive, caring and safe environment.
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Review from B L (Niece of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Fair Havens are friendly and caring. The food appears of a good quality and the home is well maintained. Residents individual needs are catered for and they are treated with dignity.
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Review from Pete C (Son of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident of Fair Havens since May 2014.
We knew of Fair Havens as a family friend is a long-standing resident of the home.
We liked the fact that the home has never smelt as you might imagine an old people's home to smell, and we were able to pop in unannounced to visit at any
time day or night (trying to avoid mealtimes).
The previous manager made a lovely job of redecorating the building, making it feel like a home away from home.
Our Mum's room is well decorated, light, airy and well maintained.
The family can personalise their relative's room.
The staff are always friendly and welcoming, we get offered tea and cake whenever we visit.
The new management team are making their mark in the home and so far are making a grand job.
They have introduced a menu of activities during the week and often the residents enjoy a Saturday matinee DVD.
There is a varied menu on offer, with the residents being consulted on what they would like to have on the menu.
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Review from Brendan C (Son of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family is delighted to have found Fair Havens Christian Home as a home for my mother. I visit frequently and find everyone friendly and welcoming. My mother suffers from dementia and staff have a very good understanding of how to support her. This is due to the excellent management and leadership
which ensures a positive atmosphere with staff who are well trained, caring and respectful to residents. There is a 'can do' working culture. It is a huge relief to know that we have placed mum in such a safe caring environment where we know she is happy.
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Review from Fiona D (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has only been in Fair Havens for a few months but I have been very impressed with the care that she has received during this time. The carers seem to be never-endingly cheerful and are very kind and caring to the residents. My mum's health has improved and the anxiety that she was suffering
before she moved in has completely disappeared. She feels very safe and secure in the home.
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Review from Linda C (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Fair Havens with dementia and mobility problems for nearly two years now. I cannot fault the care that she receives from the staff and she always talks about how wonderful they are, calling them 'her family'. She has a lovely room which is always kept clean and tidy. The food is
fantastic and always freshly cooked with a good choice of mains and desserts which mum thoroughly enjoys.


Although it is difficult for Mum to sometimes accept her problems, the staff there are always cheerful and kind to her with a good sense of humour which helps her immensely. The patience and understanding they constantly demonstrate amazes me and it gives me peace of mind to know that she is so well cared for.


The overwhelming atmosphere of Fair Havens is of a kind, caring family where everyone matters and is treated with dignity and respect no matter what their situation. I can't praise the staff highly enough for going over and above in their love and care.

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Review from Susan M (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fair Havens is a friendly caring home to residents and their families. My mother has spent a short time with them. They made her feel welcome and one of their family, which I felt was lovely. The staff go over and beyond to make sure everything is to the residents liking. As a care home I would recommend
them to anybody that was looking for a place for their parents. It is fantastic.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Fair Havens Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Fair Havens Care Community is calculated as follows: ( (103 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fair Havens Care Community is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Tracey

Tracey Halley

Job Title: Registered Manager Joined: 2014

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

Helen

Helen O'Halloran

Job Title: Deputy Manager Joined: 2013

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.


I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.

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