






When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.
Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring...
Care Provided by Fair Havens Care Community
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fair Havens Care Community for full pricing details and T&Cs.
Contact Fair Havens Care Community to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Keychange Charity
- Voluntary / Not for Profit Owned
Person in charge
- Tracey Halley(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
Visiting
- No visiting restrictions.
Parking
- Car park at the front of the building.
Fair Havens Care Community Reviews (53)
Fair Havens Care Community has a Review Score of 9.5 (9.481) out of 10, based on 10 reviews in the last 2 years.
Over all time Fair Havens Care Community has 53 reviews.
I have found the staff, from management, care staff and housekeepers to be friendly, professional and helpful and have been caring for my Mother very well for the past year. Lately, there does seem to be quite a turnover of staff though unfortunately. The home itself is clean and fresh smelling and has very much a homely feel. Mum's room is bright and comfortable and looks out on a patio area where she can have some potted plants with the garden beyond which Mum loves to look at from her window and sit outside when it is warm enough.
Fair Havens has the feel of a family home, which provides good care for the residents. Generally very satisfied.
It's so refreshing to see the staff going above and beyond their job, taking time to talk and engage with the residents.
Care homes can many times get a bad rap, so I'm more than happy to share my thoughts about Fair Havens.
My mum has been a resident here for six months now. She settled in quite well from the start, all the staff are very good and helpful to both residents and families. They seem to have quite a few activities through the week for the residents, which is good as it keeps their minds active.
Since becoming a resident here about six months ago, our Mum has been very happy. This is such a nice place for the family to come and visit her. We are always made welcome by all the friendly staff. It gives us all peace of mind to know she is being so well cared for.
Fair Havens is excellent. It is caring, well run and responsive to individual needs. Placing my mum in a care setting was a very difficult decision for us as a family and they definitely supported us to make the right decision. I can't recommend them highly enough. They genuinely care about my mum.
Our mother suffers from dementia and has been a resident at Fair Havens since the end of 2014. Recently she had an exceptionally high temperature and was carefully monitored by the staff before being hospitalised with what transpired to be a chest infection. She returned to Fair Havens a couple of days later, where she continued to take a course of antibiotics. The important thing was that she was well cared for by the team leader and staff at Fair Havens on the first day and then on her subsequent return to familiar surroundings. Without this wonderful care and attention recovery could have been so different - as it is, she has come through the initial drowsiness of taking the medication to getting back to her old self. We couldn’t ask for more, she lives in such a supportive, caring and safe environment.
The staff at Fair Havens are friendly and caring. The food appears of a good quality and the home is well maintained. Residents individual needs are catered for and they are treated with dignity.
We knew of Fair Havens as a family friend is a long-standing resident of the home.
We liked the fact that the home has never smelt as you might imagine an old people's home to smell, and we were able to pop in unannounced to visit at any time day or night (trying to avoid mealtimes).
The previous manager made a lovely job of redecorating the building, making it feel like a home away from home.
Our Mum's room is well decorated, light, airy and well maintained.
The family can personalise their relative's room.
The staff are always friendly and welcoming, we get offered tea and cake whenever we visit.
The new management team are making their mark in the home and so far are making a grand job.
They have introduced a menu of activities during the week and often the residents enjoy a Saturday matinee DVD.
There is a varied menu on offer, with the residents being consulted on what they would like to have on the menu.
My family is delighted to have found Fair Havens Christian Home as a home for my mother. I visit frequently and find everyone friendly and welcoming. My mother suffers from dementia and staff have a very good understanding of how to support her. This is due to the excellent management and leadership which ensures a positive atmosphere with staff who are well trained, caring and respectful to residents. There is a 'can do' working culture. It is a huge relief to know that we have placed mum in such a safe caring environment where we know she is happy.
My mum has been in Fair Havens with dementia and mobility problems for nearly two years now. I cannot fault the care that she receives from the staff and she always talks about how wonderful they are, calling them 'her family'. She has a lovely room which is always kept clean and tidy. The food is fantastic and always freshly cooked with a good choice of mains and desserts which mum thoroughly enjoys.
Although it is difficult for Mum to sometimes accept her problems, the staff there are always cheerful and kind to her with a good sense of humour which helps her immensely. The patience and understanding they constantly demonstrate amazes me and it gives me peace of mind to know that she is so well cared for.
The overwhelming atmosphere of Fair Havens is of a kind, caring family where everyone matters and is treated with dignity and respect no matter what their situation. I can't praise the staff highly enough for going over and above in their love and care.
My mum has only been in Fair Havens for a few months but I have been very impressed with the care that she has received during this time. The carers seem to be never-endingly cheerful and are very kind and caring to the residents. My mum's health has improved and the anxiety that she was suffering before she moved in has completely disappeared. She feels very safe and secure in the home.
Fair Havens is a friendly caring home to residents and their families. My mother has spent a short time with them. They made her feel welcome and one of their family, which I felt was lovely. The staff go over and beyond to make sure everything is to the residents liking. As a care home I would recommend them to anybody that was looking for a place for their parents. It is fantastic.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Fair Havens Care Community.
There are no upcoming events for Fair Havens Care Community.
Awards / Recognitions (17)
- 30 Sep 2020Recipient: Fair Havens Care Community
- 30 Sep 2020Recipient: Fair Havens Care Community
- 30 Sep 2020Recipient: Fair Havens Care Community
Accreditations
There are no accreditations posted yet for Fair Havens Care Community.
Meet the Team (2)

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.
I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fair Havens Care Community to verify any information. View our terms and conditions. Fair Havens Care Community has an Enhanced Service -more info.