My Nan moved into a care home where she wasn't enjoying it in the previous care home.
Then she moved in to Norwood in November and from the first day she came
Here we was welcomed in we was immediately joined in activities and made so welcome. All the staff was very nice to
Me and my Nan. I
always offered to eat with my Nan and I can always ask all the staff to help and they always will. All the other residents are nice and always join together. I feel like that we are a big family and everyone joins in including the management everyone just gets involved including all the leads manager always have time for you. Nothing is too much trouble. Residents are all treated as a family. It's always clean and when ever things are asked it's done immediately. Any worries are always acted on immediately. There is activity everyday and everyone is always offered to join in.
27 January 2026
Came to Norwood grange due to awaiting accommodation from another care home which was hard at the begging due to my worries of been in a care home and still have daily struggles but with the activities and support I find the home so caring and kind.
I have come love everything about it the home,
the staff and the manager. Everyone is so helpful.
My granddaughter gets to come every day and enjoys eating meals with me provided by the home with no trouble the food is so tasty and always lots of choice. I really like the activities. We are always really welcome.
15 January 2026
I cannot speak highly enough of this care home. From the moment you walk in, it feels welcoming, calm, and genuinely caring. The staff are kind, patient, and treat residents with dignity and respect at all times. It's clear they take the time to really know each individual, which makes a huge
difference.
The home itself is clean, well maintained, and comfortable, with a lovely atmosphere throughout.
Staff are approachable, professional, and always happy to provide updates or reassurance when needed. It gives real peace of mind knowing that loved ones are safe, supported, and genuinely cared for.
This care home goes above and beyond, and it truly feels like a home rather than just a service. I would highly recommend it to anyone looking for high-quality, compassionate care.
08 January 2026
I cannot fault the care my relative has had. The staff are all friendly, caring and always on hand. From the carers, domestic staff to the management, they go the extra mile for their residents and their families. They show genuine care for the residents and always treat them with dignity and
respect. The activities always look fun and you can tell the residents enjoy themselves. The home has a very homely feel.
08 January 2026
I can't speak highly enough of Norwood Grange and wouldn't want anyone else looking after my mum. It's so important to have trust with those looking after the most precious people in your life, and I trust the team at Norwood implicitly. They have treated mum with respect at all times and listened
to occasional improvement opportunities and feedback. The frontline staff are engaging, caring, talented and it's been great to get to know them over the months. The management team operates in a challenging environment where staff turnover can be an issue but do their best ensure staff development and provide a quality service. So, thank you to all those at Norwood for continuing to look after my mum and providing the highest lens of care that she deserves.
24 December 2025
I would like to express my heartfelt gratitude for the exceptional care my husband has received over the past two years at the care home, under the dedicated management of Nicola. Nicola has consistently demonstrated professionalism, compassion, and attentiveness, ensuring that all his needs are met
with the highest standard of care. Her leadership has fostered a warm and nurturing environment, providing peace of mind for our family. The kindness and respect she shows to both residents and their families are truly commendable. I cannot thank Nicola enough for her unwavering support and dedication.
23 December 2025
I moved into Norwood a few months ago. The staff have all been lovely and made me feel settled, safe and at home.
19 December 2025
The care and support my dad has received at Norwood Grange has been outstanding. It was a very emotional experience deciding that a care home was the best place for my dad to live. We looked at 5 different homes. We were instantly put at ease by Nicola (the manager). She took time to really listen
to dads needs and preferences and answered all our questions. The home has a lovely feel to it. Staff are kind, warm and supportive.The food is wonderful. Me and dad's other relatives are so happy that we chose Norwood Grange. We would recommend Norwood Grange to anyone. Thank you so much.
17 December 2025
All the carers are very good. They can't do enough for the residents and visitors. They are a credit to the care home.
17 December 2025
Everyone has treated my brother with kindness and respect, they are trying to keep his dignity and independence, they all have made him feel at home, we are kept informed about his health, we as a family know we made the right choice for him, also with his choice as well, he loves the food and has
put a little bit of weight on, he is settled.
17 December 2025
The staff at Norwood Grange are always attentive and looking for the best ways to make the people in their care comfortable and supported. The care they provide is allows delivered with respect and dignity.
16 December 2025
My very good friend got a place at Norwood Grange just over a year ago and she has been well cared for being given dignity and friendship from the staff. The home is always spotless and the communal kitchen is kept clean and tidy. The design of the day room is sleek, practical and welcoming. It is a
good place for residents and their visitors to spend time together. It is always well staffed and recreational activities including music, games and therapies are plentiful. There is a communal kitchen which is a welcome facility for making drinks or snacks when visiting. Some rooms and the day room overlooks a charming garden. There is some delightful art work and we particularly like the living flame fire. The large television often has films playing which the residents can connect with. All the staff are charming and helpful to visitors. The care they give is exceptional and they understand the needs of the residents very well showing empathy and friendship.
15 December 2025
Fantastic staff nothing to much toruble for them for patient and also visitors like wise with management.
15 December 2025
My aunt was in Norwood Grange right up until she passed away. My aunt was well looked after, the staff are really nice, the home is very welcoming. I'm glad she passed comfortable, looked after and loved like family. I would recommend the home to anyone.
28 November 2025
Nicola has cared for my dad at Norwood Grange for two years, and she has been exceptional. As the manager, she creates a warm, supportive atmosphere, but it's her personal connection with my dad that truly stands out. He has Lewy body dementia and can be extremely difficult at times, yet Nicola
always approaches him with patience, understanding, and genuine kindness. She has a wonderful sense of humour that my dad responds to immediately, often lifting his mood even on challenging days. It's clear she sees who he is beyond his condition, and that means so much to us as a family. Knowing he is looked after by someone he trusts and enjoys being around brings immense peace of mind. Nicola is a credit to Norwood Grange, and we are incredibly grateful for the care and compassion she shows every day
28 November 2025
My dad has received outstanding care here.
The staff are incredibly kind, patient and genuinely dedicated to his wellbeing.
The home is always clean, welcoming and calm. It gives our whole family real peace of mind knowing he is so well looked after.
23 September 2025
Visit anytime,pleasant and welcoming staff,and very helpfull.very good with the residents ,they are so patient with them ,it is a nice homely place and would recommend to anyone ,cannot faultany of the team they do an amazing job.
29 April 2025
The manager and her team of incredible carers made Mum so very welcome in her respite stay at Norwood Grange Care Home recently.
Such warm and welcoming person-centric care! Such patience and love shown by every person who had contact with Mum from the the care staff to the kitchen and cleaning
staff, All very accommodating of my mother''s needs; always patient and obviously well trained in dementia care. The place was very comfortable, well equipped and safe. Everybody did everything in their power to make her stay there as positive as possible. They went above and beyond!
I have no hesitation in recommending Norwood as a stellar Care Home.
24 March 2025
My mum was a resident at Norwood Grange suffering from a lack of mobility due to having had a broken Femur and Rheumatoid Arthritis. She was in her nineties and having been here for a couple of months she sadly passed away.
The Care home is very nice well decorated, spacious and bright.
I would
like to thank NG for the Attentive Care my mum received during her time there from the carers right up to the management staff who are very approachable and hands on.
I would definitely recommend NG to anyone looking for a safe caring environment to place a loved one in.
Once again thank you.
24 March 2025
I contacted the care home manager in need of immediate care for my Father and she came to complete her assessment on the same day which was her day off.
She was extremely friendly and engaging with my Dad and myself and was able to organise care within 2 days .
Both care home managers were
always polite, friendly and helpful. I also found the same to be true of the seniors I had contact with during my Dad's stay .
The catering staff and carers were always friendly and helpful .
The care home itself it's bright and light and the communal areas I found to be open with plenty of seating for the residents. I have had Previous experience of visiting care homes where the residents just sit around the edge of a closed room , this is not the case at Norwood Grange.
I would highly recommend Norwood Grange .
Latest Reviews for Norwood Grange Care Home
27 January 2026
My Nan moved into a care home where she wasn't enjoying it in the previous care home.
Then she moved in to Norwood in November and from the first day she came
Here we was welcomed in we was immediately joined in activities and made so welcome. All the staff was very nice to
Me and my Nan. I
always offered to eat with my Nan and I can always ask all the staff to help and they always will. All the other residents are nice and always join together. I feel like that we are a big family and everyone joins in including the management everyone just gets involved including all the leads manager always have time for you. Nothing is too much trouble. Residents are all treated as a family. It's always clean and when ever things are asked it's done immediately. Any worries are always acted on immediately. There is activity everyday and everyone is always offered to join in.
27 January 2026
Came to Norwood grange due to awaiting accommodation from another care home which was hard at the begging due to my worries of been in a care home and still have daily struggles but with the activities and support I find the home so caring and kind.
I have come love everything about it the home,
the staff and the manager. Everyone is so helpful.
My granddaughter gets to come every day and enjoys eating meals with me provided by the home with no trouble the food is so tasty and always lots of choice. I really like the activities. We are always really welcome.
15 January 2026
I cannot speak highly enough of this care home. From the moment you walk in, it feels welcoming, calm, and genuinely caring. The staff are kind, patient, and treat residents with dignity and respect at all times. It's clear they take the time to really know each individual, which makes a huge
difference.
The home itself is clean, well maintained, and comfortable, with a lovely atmosphere throughout.
Staff are approachable, professional, and always happy to provide updates or reassurance when needed. It gives real peace of mind knowing that loved ones are safe, supported, and genuinely cared for.
This care home goes above and beyond, and it truly feels like a home rather than just a service. I would highly recommend it to anyone looking for high-quality, compassionate care.
08 January 2026
I cannot fault the care my relative has had. The staff are all friendly, caring and always on hand. From the carers, domestic staff to the management, they go the extra mile for their residents and their families. They show genuine care for the residents and always treat them with dignity and
respect. The activities always look fun and you can tell the residents enjoy themselves. The home has a very homely feel.
08 January 2026
I can't speak highly enough of Norwood Grange and wouldn't want anyone else looking after my mum. It's so important to have trust with those looking after the most precious people in your life, and I trust the team at Norwood implicitly. They have treated mum with respect at all times and listened
to occasional improvement opportunities and feedback. The frontline staff are engaging, caring, talented and it's been great to get to know them over the months. The management team operates in a challenging environment where staff turnover can be an issue but do their best ensure staff development and provide a quality service. So, thank you to all those at Norwood for continuing to look after my mum and providing the highest lens of care that she deserves.
24 December 2025
I would like to express my heartfelt gratitude for the exceptional care my husband has received over the past two years at the care home, under the dedicated management of Nicola. Nicola has consistently demonstrated professionalism, compassion, and attentiveness, ensuring that all his needs are met
with the highest standard of care. Her leadership has fostered a warm and nurturing environment, providing peace of mind for our family. The kindness and respect she shows to both residents and their families are truly commendable. I cannot thank Nicola enough for her unwavering support and dedication.
23 December 2025
I moved into Norwood a few months ago. The staff have all been lovely and made me feel settled, safe and at home.
19 December 2025
The care and support my dad has received at Norwood Grange has been outstanding. It was a very emotional experience deciding that a care home was the best place for my dad to live. We looked at 5 different homes. We were instantly put at ease by Nicola (the manager). She took time to really listen
to dads needs and preferences and answered all our questions. The home has a lovely feel to it. Staff are kind, warm and supportive.The food is wonderful. Me and dad's other relatives are so happy that we chose Norwood Grange. We would recommend Norwood Grange to anyone. Thank you so much.
17 December 2025
All the carers are very good. They can't do enough for the residents and visitors. They are a credit to the care home.
17 December 2025
Everyone has treated my brother with kindness and respect, they are trying to keep his dignity and independence, they all have made him feel at home, we are kept informed about his health, we as a family know we made the right choice for him, also with his choice as well, he loves the food and has
put a little bit of weight on, he is settled.
17 December 2025
The staff at Norwood Grange are always attentive and looking for the best ways to make the people in their care comfortable and supported. The care they provide is allows delivered with respect and dignity.
16 December 2025
My very good friend got a place at Norwood Grange just over a year ago and she has been well cared for being given dignity and friendship from the staff. The home is always spotless and the communal kitchen is kept clean and tidy. The design of the day room is sleek, practical and welcoming. It is a
good place for residents and their visitors to spend time together. It is always well staffed and recreational activities including music, games and therapies are plentiful. There is a communal kitchen which is a welcome facility for making drinks or snacks when visiting. Some rooms and the day room overlooks a charming garden. There is some delightful art work and we particularly like the living flame fire. The large television often has films playing which the residents can connect with. All the staff are charming and helpful to visitors. The care they give is exceptional and they understand the needs of the residents very well showing empathy and friendship.
15 December 2025
Fantastic staff nothing to much toruble for them for patient and also visitors like wise with management.
15 December 2025
My aunt was in Norwood Grange right up until she passed away. My aunt was well looked after, the staff are really nice, the home is very welcoming. I'm glad she passed comfortable, looked after and loved like family. I would recommend the home to anyone.
28 November 2025
Nicola has cared for my dad at Norwood Grange for two years, and she has been exceptional. As the manager, she creates a warm, supportive atmosphere, but it's her personal connection with my dad that truly stands out. He has Lewy body dementia and can be extremely difficult at times, yet Nicola
always approaches him with patience, understanding, and genuine kindness. She has a wonderful sense of humour that my dad responds to immediately, often lifting his mood even on challenging days. It's clear she sees who he is beyond his condition, and that means so much to us as a family. Knowing he is looked after by someone he trusts and enjoys being around brings immense peace of mind. Nicola is a credit to Norwood Grange, and we are incredibly grateful for the care and compassion she shows every day
28 November 2025
My dad has received outstanding care here.
The staff are incredibly kind, patient and genuinely dedicated to his wellbeing.
The home is always clean, welcoming and calm. It gives our whole family real peace of mind knowing he is so well looked after.
23 September 2025
Visit anytime,pleasant and welcoming staff,and very helpfull.very good with the residents ,they are so patient with them ,it is a nice homely place and would recommend to anyone ,cannot faultany of the team they do an amazing job.
29 April 2025
The manager and her team of incredible carers made Mum so very welcome in her respite stay at Norwood Grange Care Home recently.
Such warm and welcoming person-centric care! Such patience and love shown by every person who had contact with Mum from the the care staff to the kitchen and cleaning
staff, All very accommodating of my mother''s needs; always patient and obviously well trained in dementia care. The place was very comfortable, well equipped and safe. Everybody did everything in their power to make her stay there as positive as possible. They went above and beyond!
I have no hesitation in recommending Norwood as a stellar Care Home.
24 March 2025
My mum was a resident at Norwood Grange suffering from a lack of mobility due to having had a broken Femur and Rheumatoid Arthritis. She was in her nineties and having been here for a couple of months she sadly passed away.
The Care home is very nice well decorated, spacious and bright.
I would
like to thank NG for the Attentive Care my mum received during her time there from the carers right up to the management staff who are very approachable and hands on.
I would definitely recommend NG to anyone looking for a safe caring environment to place a loved one in.
Once again thank you.
24 March 2025
I contacted the care home manager in need of immediate care for my Father and she came to complete her assessment on the same day which was her day off.
She was extremely friendly and engaging with my Dad and myself and was able to organise care within 2 days .
Both care home managers were
always polite, friendly and helpful. I also found the same to be true of the seniors I had contact with during my Dad's stay .
The catering staff and carers were always friendly and helpful .
The care home itself it's bright and light and the communal areas I found to be open with plenty of seating for the residents. I have had Previous experience of visiting care homes where the residents just sit around the edge of a closed room , this is not the case at Norwood Grange.
I would highly recommend Norwood Grange .