Norwood Grange Care Home

In every way I would recommend this wonderful place for those that you love and may not remember you But the staff work so hard for us

Natalie

My mum went to Norwood grange for 2 weeks respite she loved it so much she wanted to stay , the staff are all lovely and so helpful, it was an unknown experience for us as a family putting mum in a care home and we got help with everything from the manager from the minute we walked in , mums so much better now she's there she's so happy got friends and loves the endless supply of coffee and biscuits,

I'm really glad my auntie is happy living in norwood grange, my aunt is eating well and says the food is nice, all the staff are really friendly and good with the residents, the home is well decorated and kept very clean.

Norwood Grange Care Home is always a pleasure to visit and help out. Such a friendly cosy carehome with lovely staff with lots of different activities going on, keeping the residents occupied and happy whist having fun. The manager always has time for a chat whilst always looking for ways to improve the home (if that's possible). Anyone looking for a residential carehome, I can highly recommend Norwood Grange.

My Dad was in Norwood Grange initially for respite and settled straightaway. When full time care became required we were really happy that he was able to return there because of how great the team are. The management and all staff are very friendly, kind, helpful, approachable and provide amazing genuine care to a high standard. There are lots of activities daily in a very nice environment. The premises are very clean and safe with a large spacious lounge, lots of natural light, dining area and garden for the residents to socialise together. Visiting is welcomed at anytime. Dad is really happy and comfortable. Thank you so much would highly recommend.

Nice friendly home , residents always seem happy and always involved with various activities .Meals always look nice and always having lots of different snacks and drinks ,can visit anytime and always offered a drink or you can help yourself .Would recommend.

Food is tasty and everyone always willing to help. Housekeeping always keeps the home clean. The manger always listens and responds to any concerns and nothing is too much trouble.

Me and my Nan. I always offered to eat with my Nan and I can always ask all the staff to help and they always will. All the other residents are nice and always join together. I feel like that we are a big family and everyone joins in including the management everyone just gets involved including all the leads manager always have time for you. Nothing is too much trouble. Residents are all treated as a family. It's always clean and when ever things are asked it's done immediately. Any worries are always acted on immediately. There is activity everyday and everyone is always offered to join in.

My granddaughter gets to come every day and enjoys eating meals with me provided by the home with no trouble the food is so tasty and always lots of choice. I really like the activities. We are always really welcome.

I cannot fault the care my relative has had. The staff are all friendly, caring and always on hand. From the carers, domestic staff to the management, they go the extra mile for their residents and their families. They show genuine care for the residents and always treat them with dignity and respect. The activities always look fun and you can tell the residents enjoy themselves. The home has a very homely feel.

I can't speak highly enough of Norwood Grange and wouldn't want anyone else looking after my mum. It's so important to have trust with those looking after the most precious people in your life, and I trust the team at Norwood implicitly. They have treated mum with respect at all times and listened to occasional improvement opportunities and feedback. The frontline staff are engaging, caring, talented and it's been great to get to know them over the months. The management team operates in a challenging environment where staff turnover can be an issue but do their best ensure staff development and provide a quality service. So, thank you to all those at Norwood for continuing to look after my mum and providing the highest lens of care that she deserves.

I would like to express my heartfelt gratitude for the exceptional care my husband has received over the past two years at the care home, under the dedicated management of Nicola. Nicola has consistently demonstrated professionalism, compassion, and attentiveness, ensuring that all his needs are met with the highest standard of care. Her leadership has fostered a warm and nurturing environment, providing peace of mind for our family. The kindness and respect she shows to both residents and their families are truly commendable. I cannot thank Nicola enough for her unwavering support and dedication.

I moved into Norwood a few months ago. The staff have all been lovely and made me feel settled, safe and at home.

The care and support my dad has received at Norwood Grange has been outstanding. It was a very emotional experience deciding that a care home was the best place for my dad to live. We looked at 5 different homes. We were instantly put at ease by Nicola (the manager). She took time to really listen to dads needs and preferences and answered all our questions. The home has a lovely feel to it. Staff are kind, warm and supportive.The food is wonderful. Me and dad's other relatives are so happy that we chose Norwood Grange. We would recommend Norwood Grange to anyone. Thank you so much.

All the carers are very good. They can't do enough for the residents and visitors. They are a credit to the care home.

Everyone has treated my brother with kindness and respect, they are trying to keep his dignity and independence, they all have made him feel at home, we are kept informed about his health, we as a family know we made the right choice for him, also with his choice as well, he loves the food and has put a little bit of weight on, he is settled.

The staff at Norwood Grange are always attentive and looking for the best ways to make the people in their care comfortable and supported. The care they provide is allows delivered with respect and dignity.

Fantastic staff nothing to much toruble for them for patient and also visitors like wise with management.

Nicola has cared for my dad at Norwood Grange for two years, and she has been exceptional. As the manager, she creates a warm, supportive atmosphere, but it's her personal connection with my dad that truly stands out. He has Lewy body dementia and can be extremely difficult at times, yet Nicola always approaches him with patience, understanding, and genuine kindness. She has a wonderful sense of humour that my dad responds to immediately, often lifting his mood even on challenging days. It's clear she sees who he is beyond his condition, and that means so much to us as a family. Knowing he is looked after by someone he trusts and enjoys being around brings immense peace of mind. Nicola is a credit to Norwood Grange, and we are incredibly grateful for the care and compassion she shows every day