Norwood Grange Care Home

The home is always clean, welcoming and calm. It gives our whole family real peace of mind knowing he is so well looked after.

Visit anytime,pleasant and welcoming staff,and very helpfull.very good with the residents ,they are so patient with them ,it is a nice homely place and would recommend to anyone ,cannot faultany of the team they do an amazing job.

I have no hesitation in recommending Norwood as a stellar Care Home.

Once again thank you.

I would highly recommend Norwood Grange .

Mum has been at Norwood for 2 years and the care she gets from the Manager and staff is great and they are always approachable to us if we have questions or concerns. Mum has sight issues and they try to do activities that she can take part in and there are always plenty of photos for us to see her enjoying herself. As a family, we are happy as we know she is being well looked after so thank you to all the staff.

Communication between management and family is excellent.

After visiting, I leave knowing my grandma's safe and well cared for.

My mum has been here a while, my mum feels like she lives in a hotel which is nice for her. We enjoy coming to see my mum here. Staff are really friendly, residents always seem to be happy. We are happy with all the care and attention to my mum's needs.

The deputy manager is kind and helpful.

Whilst Mum still has sad days and wants to go home, I know she is loved and cared for and that's the most important thing for me.

Mum had been a resident from October 2022 until March 2024 when we decided it was better for Mum to be nearer to us as it was a very bad drive to and from Norwood. Mum was happy there and the new management made changes and staff came and went in their droves but thankfully the good ones stayed. I found the decorating of the communal lounge that went on for weeks quite unsettling for the residents and noticed the negative effects on the residents and my mum. The care home then decided money was more important and quite a huge increase that for a basic room with only a sink putting the costs up by nearly £500, a little bit annoying because the director assumed Mum would never be leaving so we had already decided to move mum at this stage. Very disappointing to arrive on the day of Mum's departure to find Mum had slept in her bedroom and the staff had bagged and boxed all of her personal belongings up. Few things missing but good luck to whoever kept these! Family would not do that!

My mum went in Norwood Grange in January, the management and staff have all been amazing with my mum and with me and my partner. The manager is always on hand for support and everyone is approcable. I couldn't wish for my mum to be in a nicer place.

Thank you to all staff.

Thanks.

On entering the property I found the security very good, the areas I entered were very clean. The staff are very friendly and seemed quite experienced in handling and talking to all the residents and gave good reassurance to my Mother who was very nervous about living there. The managers were very good at listening to your worries and concerns and would put in place good practices to overcome the problems. I would recommend this care home.

Dad left after 6 weeks. I highly recommend Norwood Grange for anyone in the same circumstances.

I brought up the issue of the missing items of clothing with the manager at the care home and was pleased that this was addressed to my satisfaction. I have never had a problem with the staff at the home who are very pleasant and helpful mum is happy there and safe, which was a major concern before she went into care.

We have been delighted with the standard of care given to Mum. All the staff are helpful, kind, patient and giving. They encourage Mum to have a laugh and a joke and she responds well to this. They are aware of the difficulties Mum and her family face dealing with her dementia and increasing frailty and treat her with respect and understanding. The staff have all made an effort with Mum's friends and family and we feel very welcome when visiting. Knowing that Mum is well cared for, safe and comfortable has been a weight lifted off our shoulders. We feel very lucky to have found somewhere that feels like home for Mum, not just a care home.

Mum has been a resident of Norwood Grange Care Home since April. I have always found the staff friendly and helpful. Any issues I have had during this time have always been promptly and professionally managed. The home is relatively small and I feel that Mum is treated like an individual and she gets really personal help with her specific needs. I feel I know the majority of staff from my weekly visits and they are all great. I would not hesitate in recommending Norwood Grange to anyone looking at the very difficult decision to entrust the care of a loved one to a third party.