Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Alexandra House

stars
stars 19 September 2025
My father, felt not only cared for but also loved from the moment he arrived at Alexandra House in Ludlow. As the months passed, the care, compassion and skill of the carers there gave him a quality of life he could never have enjoyed in his own home. He made friends, played games, started walking on his walker again and felt as if he was part of a family. Visiting him was always a pleasure in part because the carers were always so friendly and warm. In his last weeks, the skill, care and kindness shown to him - and me, his only daughter - was truly magnificent and brought great solace and comfort to us both. When the time comes, I hope Alexandra House will find a room for me!
Review from R S (Daughter of Resident/Service User)
stars
stars 01 October 2021
Alexandra House provided an immaculate room for a terminally ill friend of mine at very short notice at a weekend. He was cared for by the owner and her team with great kindness and skill. They accessed urgent medical advice in the small hours of Sunday night, and sat quietly with my friend as he passed away. I have over many years seen multiple Care Homes and Nursing Homes, and I unhesitatingly recommend Alexandra House for their dedication and humanity, in pleasant settings.
Review from Thomas M (Friend of Resident/Service User)
stars
stars 26 October 2017
Pleasant, homely atmosphere. Friendly, caring staff and management. Well maintained building. Convenient central location. Free visiting, no specific times. Family and friends made welcome.
Review from Charlie H (Son of Resident/Service User)