Submit a Review for The Gardens Care Home
Pond Field Close, Salutation Road, Darlington, DL3 8LH
View full details of The Gardens Care HomeLatest Reviews for The Gardens Care Home
06 November 2025
Quite quiet at moment. Home very supportive of mum after Dad's death in August. Thank you.
10 September 2025
I was a resident at The Gardens for 2 weeks for respite after having a hip replacement. All the staff were very friendly and did their jobs to a high standard. I felt relaxed and could not of got better looked after.
09 May 2025
Very happy with the care given to my mother.
Friendly, respectful, professional staff.
02 May 2025
I am genuinely impressed with the care and consideration demonstrated by staff at The Gardens Care Home towards all residents. The staff are always easily approachable and their willing to provide any information requested. The care home is always clean and bright and a nice place for residents. I
appreciate it is a very demanding and challenging environment for staff and they meet the challenges daily. My only concern is the lack of activities which would stimulate the residents and add value to their days.
12 December 2024
Been a resident since July/August 2024. Lack of staff, especially at night. Many residents require two members of staff for personal care and there are only three staff during the night which often leads to long delays before they are able to attend to my partner's needs and others. The above
colours my partner's overall opinion of the home which is generally good, with the staff doing their best.
16 May 2023
My husband is in the Blackwell suite of The Gardens Care Home, I can't praise them enough. He is well looked after and loved by all staff and I mean all staff, including cleaners. The care he receives is 100%, the food is first class and also the cleanliness of the home and my husband as well. I
come away from visiting him knowing that he is well cared for and settled and happy.
30 November 2022
I have visited many nursing homes in recent years and for an overall assessment, this EMI section is simply the best. The accommodation and the staff are superb. The friendly, dignified and helpful way all the residents are looked after is heartwarming. All visitors are welcomed and made to feel at
home.
21 October 2022
My parents have both been in The Gardens - my mum for three years and my dad for two. My dad died in the home in July 2022. The carers were brilliant looking after him in his final week before he died. My mum is really happy and has a lovely relationship with all the staff. This makes me relaxed,
that she is in the home.
21 October 2022
The staff at The Gardens are extremely caring towards the residents. They are patient and kind. In recent times, as Dad's mobility has worsened, they have been proactive in organising a larger room, more appropriate for his wheelchair. We are very grateful to the staff and are reassured that Dad is
being looked after in a safe and caring environment.
20 October 2022
The staff are amazing, nothing is a problem. I have asked them asking service users what they want to eat, giving them a choice of three things. "Nothing" service user says, then they say "How about a salad with X Y Z on?" "Oh yes please" service user said. A big well done. I have never heard a
complaint from the staff at all. They work long hours and very hard, all the time.
04 October 2022
Very good care overall. My resident has special care needs and the permanent carers are fully informed of these needs but sometimes bank carers are not fully aware. Food is fantastic always freshly cooked and a brilliant variety. The
entertainment and activities are regular and varied. Any issues
highlighted, if reported, are addressed immediately and resolved by the seniors. My resident is happy and I am happy that she is getting the care that she needs. The only negative would be that there seems to be a shortage of permanent carers and they work very long weeks at work.
15 August 2022
Had hoped like everyone else we were coming to the end of lockdowns. I appreciate the need to keep residents safe but how The Gardens go about this is becoming a joke. Informed on 29th July closed to all except essential carers. Contacted by phone on 2nd Aug reopened. My sister attempted to visit
today to be told they are closed! My family all travel to see mam. It's time The Gardens got some systems in place with regard to updates. I really feel for staff that have to answer the door. They are given no information. Sadly big turnover of staff. I fully appreciate the work done by staff on the floor in particular the kitchen staff who seem to be a constant. I don't believe there have been management changes, however, they don't have any regular contact with relatives.
18 July 2022
My husband is in The Blackwell Suite at the Gardens for Dementia. He has been there since the beginning of May 2022 on 1-1 care. The Ascot care staff and carers in Blackwell are amazing. However, the one to one carers are not always so good, as some of them do not understand all English and I don't
understand them, also which is a concern. But on the whole, they are very attentive but seems they are learning.
11 May 2022
I don't ever see management. I would like staff to be trained in infection risks arising from putting items on the floor. I'm not able to take part in activities. I find the room a little small, particularly during the long periods of "lockdown" recently. Cannot fit two chairs for choice when
confined to room or for a visitor. A happy atmosphere abounds. The staff seem to get on, and it's a welcoming place.
22 March 2022
I have lived at the Gardens since December where I chose to move to. It was very important to me that I came to the Gardens as my brother lived here for more then 7 years. My family have had many years at the Gardens and have always been fond of the place. Since moving here myself, I have settled in
and become friends with the staff and made some special friendships. I would not have moved to any other home. The staff are always happy, friendly and they are always willing to help without question. The rooms are always clean and tidy thanks to the amazing cleaners, I cannot complain about the food the kitchen staff are very good, and the laundry staff do a good job with all the clothes. The carers are also amazing, they work hard and always have a smile on their face. The seniors work very hard and are very good at what they do, they go above and beyond. Thank you for looking after me so well and making me smile.
07 March 2022
A lovely place. They can't do enough for my aunty who really loves it there, never have to worry about her as we know she's being well looked after. Such a clean, bright and homely place. All the staff are very professional. Can't recommend the Gardens enough.
04 March 2022
My Mum had the best possible loving care and attention during her time residing at The Gardens Care home. The Staff members always went the extra mile to make sure all of her needs were met. They kept me informed of any issues with her health status and made every effort to keep Mum in touch with me
during the pandemic quarantine time. Mum always expressed how happy she was during her stay there. Several staff members became good friends with us over time and really felt like extended members of our family. We cannot thank them enough for all they did for Mum whilst she was in their care.
The home itself is so welcoming and really feels like a home from home with very modern rooms and lovely conservatory areas and garden areas to sit in. And is very accessible, mostly having rooms on the ground floor. I rate it 5* in every respect.
21 February 2022
My relative moved into The Gardens from another care home last year. It has proved to be the best thing that has happened. The staff are wonderful, friendly, keep you informed and above all, take everything in their stride, despite my relative's issues with dementia, they seem to be able to deal
with anything. Highly recommended.
15 February 2022
Having waited 8-months to find a suitable care home, The Gardens was chosen to accommodate my father! Having no previous connections to care homes or knowledge, I am really happy with the choice. The place is really nice, happy and well run! The staff on the Blackwell suite are amazing! I know my
father will be looked after and happy.
03 February 2022
My husband resides in the Blackwell suite at The Gardens care home, Darlington. This is the third home/hospital he has been in and he is very well settled, much more than other placements. The staff are excellent, very caring and attentive to the needs of residents and families. The home is very
clean, the food is good, activities are well catered for and clients are encouraged to take part. I would have no concerns in recommending The suite to anyone. The staff have a difficult job but always have a smile and have an extremely helpful attitude to all. I am extremely happy with them.
Latest Reviews for The Gardens Care Home
06 November 2025
Quite quiet at moment. Home very supportive of mum after Dad's death in August. Thank you.
10 September 2025
I was a resident at The Gardens for 2 weeks for respite after having a hip replacement. All the staff were very friendly and did their jobs to a high standard. I felt relaxed and could not of got better looked after.
09 May 2025
Very happy with the care given to my mother.
Friendly, respectful, professional staff.
02 May 2025
I am genuinely impressed with the care and consideration demonstrated by staff at The Gardens Care Home towards all residents. The staff are always easily approachable and their willing to provide any information requested. The care home is always clean and bright and a nice place for residents. I
appreciate it is a very demanding and challenging environment for staff and they meet the challenges daily. My only concern is the lack of activities which would stimulate the residents and add value to their days.
12 December 2024
Been a resident since July/August 2024. Lack of staff, especially at night. Many residents require two members of staff for personal care and there are only three staff during the night which often leads to long delays before they are able to attend to my partner's needs and others. The above
colours my partner's overall opinion of the home which is generally good, with the staff doing their best.
16 May 2023
My husband is in the Blackwell suite of The Gardens Care Home, I can't praise them enough. He is well looked after and loved by all staff and I mean all staff, including cleaners. The care he receives is 100%, the food is first class and also the cleanliness of the home and my husband as well. I
come away from visiting him knowing that he is well cared for and settled and happy.
30 November 2022
I have visited many nursing homes in recent years and for an overall assessment, this EMI section is simply the best. The accommodation and the staff are superb. The friendly, dignified and helpful way all the residents are looked after is heartwarming. All visitors are welcomed and made to feel at
home.
21 October 2022
My parents have both been in The Gardens - my mum for three years and my dad for two. My dad died in the home in July 2022. The carers were brilliant looking after him in his final week before he died. My mum is really happy and has a lovely relationship with all the staff. This makes me relaxed,
that she is in the home.
21 October 2022
The staff at The Gardens are extremely caring towards the residents. They are patient and kind. In recent times, as Dad's mobility has worsened, they have been proactive in organising a larger room, more appropriate for his wheelchair. We are very grateful to the staff and are reassured that Dad is
being looked after in a safe and caring environment.
20 October 2022
The staff are amazing, nothing is a problem. I have asked them asking service users what they want to eat, giving them a choice of three things. "Nothing" service user says, then they say "How about a salad with X Y Z on?" "Oh yes please" service user said. A big well done. I have never heard a
complaint from the staff at all. They work long hours and very hard, all the time.
04 October 2022
Very good care overall. My resident has special care needs and the permanent carers are fully informed of these needs but sometimes bank carers are not fully aware. Food is fantastic always freshly cooked and a brilliant variety. The
entertainment and activities are regular and varied. Any issues
highlighted, if reported, are addressed immediately and resolved by the seniors. My resident is happy and I am happy that she is getting the care that she needs. The only negative would be that there seems to be a shortage of permanent carers and they work very long weeks at work.
15 August 2022
Had hoped like everyone else we were coming to the end of lockdowns. I appreciate the need to keep residents safe but how The Gardens go about this is becoming a joke. Informed on 29th July closed to all except essential carers. Contacted by phone on 2nd Aug reopened. My sister attempted to visit
today to be told they are closed! My family all travel to see mam. It's time The Gardens got some systems in place with regard to updates. I really feel for staff that have to answer the door. They are given no information. Sadly big turnover of staff. I fully appreciate the work done by staff on the floor in particular the kitchen staff who seem to be a constant. I don't believe there have been management changes, however, they don't have any regular contact with relatives.
18 July 2022
My husband is in The Blackwell Suite at the Gardens for Dementia. He has been there since the beginning of May 2022 on 1-1 care. The Ascot care staff and carers in Blackwell are amazing. However, the one to one carers are not always so good, as some of them do not understand all English and I don't
understand them, also which is a concern. But on the whole, they are very attentive but seems they are learning.
11 May 2022
I don't ever see management. I would like staff to be trained in infection risks arising from putting items on the floor. I'm not able to take part in activities. I find the room a little small, particularly during the long periods of "lockdown" recently. Cannot fit two chairs for choice when
confined to room or for a visitor. A happy atmosphere abounds. The staff seem to get on, and it's a welcoming place.
22 March 2022
I have lived at the Gardens since December where I chose to move to. It was very important to me that I came to the Gardens as my brother lived here for more then 7 years. My family have had many years at the Gardens and have always been fond of the place. Since moving here myself, I have settled in
and become friends with the staff and made some special friendships. I would not have moved to any other home. The staff are always happy, friendly and they are always willing to help without question. The rooms are always clean and tidy thanks to the amazing cleaners, I cannot complain about the food the kitchen staff are very good, and the laundry staff do a good job with all the clothes. The carers are also amazing, they work hard and always have a smile on their face. The seniors work very hard and are very good at what they do, they go above and beyond. Thank you for looking after me so well and making me smile.
07 March 2022
A lovely place. They can't do enough for my aunty who really loves it there, never have to worry about her as we know she's being well looked after. Such a clean, bright and homely place. All the staff are very professional. Can't recommend the Gardens enough.
04 March 2022
My Mum had the best possible loving care and attention during her time residing at The Gardens Care home. The Staff members always went the extra mile to make sure all of her needs were met. They kept me informed of any issues with her health status and made every effort to keep Mum in touch with me
during the pandemic quarantine time. Mum always expressed how happy she was during her stay there. Several staff members became good friends with us over time and really felt like extended members of our family. We cannot thank them enough for all they did for Mum whilst she was in their care.
The home itself is so welcoming and really feels like a home from home with very modern rooms and lovely conservatory areas and garden areas to sit in. And is very accessible, mostly having rooms on the ground floor. I rate it 5* in every respect.
21 February 2022
My relative moved into The Gardens from another care home last year. It has proved to be the best thing that has happened. The staff are wonderful, friendly, keep you informed and above all, take everything in their stride, despite my relative's issues with dementia, they seem to be able to deal
with anything. Highly recommended.
15 February 2022
Having waited 8-months to find a suitable care home, The Gardens was chosen to accommodate my father! Having no previous connections to care homes or knowledge, I am really happy with the choice. The place is really nice, happy and well run! The staff on the Blackwell suite are amazing! I know my
father will be looked after and happy.
03 February 2022
My husband resides in the Blackwell suite at The Gardens care home, Darlington. This is the third home/hospital he has been in and he is very well settled, much more than other placements. The staff are excellent, very caring and attentive to the needs of residents and families. The home is very
clean, the food is good, activities are well catered for and clients are encouraged to take part. I would have no concerns in recommending The suite to anyone. The staff have a difficult job but always have a smile and have an extremely helpful attitude to all. I am extremely happy with them.