The Gardens Care Home

We would highly recommend The Gardens to other families.

Our mum was a resident at The Gardens for over three years and sadly passed away in early June. Throughout her time there, she received exceptional care, kindness and support from all the staff.

She was always treated with dignity, compassion and respect, and it was a great comfort to our family knowing she was safe, comfortable and well cared for.

The staff went above and beyond, not only looking after Mum but also supporting our family, particularly during her final days. Their professionalism, warmth and dedication made a difficult time much easier to bear.

We are especially grateful to the carers who showed Mum such kindness, patience and genuine affection every day. Their care meant so much to both Mum and our family.

Thank you to everyone at The Gardens. We would highly recommend the home to other families.

My Dad spent twelve weeks in The Gardens receiving end of life care, he was so well looked after. Every single one of the staff were wonderful, they are caring and compassionate . They treat the residents with respect and care for them in a dignified way. We as a family always felt Dad was being well looked after and safe. We could go home and not worry about him. I got to spend some special times with him in his last days doing activities and going to various entertainment events in the home. There is always something for the residents to do if they want too. I really can't praise Hannah and Kirsty and the team there enough and will always be grateful for everything they did for Dad and us. I will remember them all forever.

Clearly much improved since last CQC report was prepared. My mum has only recently moved into the home but in our experience to date it is much different in a positive way to the one I read about. Mum very happy and settled here and the wide range of activities has given her a new positive outlook.

Our Father was very happy & content here & we were always made welcome too. We would highly recommend The Gardens.

Quite quiet at moment. Home very supportive of mum after Dad's death in August. Thank you.

I was a resident at The Gardens for 2 weeks for respite after having a hip replacement. All the staff were very friendly and did their jobs to a high standard. I felt relaxed and could not of got better looked after.

Friendly, respectful, professional staff.

I am genuinely impressed with the care and consideration demonstrated by staff at The Gardens Care Home towards all residents. The staff are always easily approachable and their willing to provide any information requested. The care home is always clean and bright and a nice place for residents. I appreciate it is a very demanding and challenging environment for staff and they meet the challenges daily. My only concern is the lack of activities which would stimulate the residents and add value to their days.

Been a resident since July/August 2024. Lack of staff, especially at night. Many residents require two members of staff for personal care and there are only three staff during the night which often leads to long delays before they are able to attend to my partner's needs and others. The above colours my partner's overall opinion of the home which is generally good, with the staff doing their best.

My husband is in the Blackwell suite of The Gardens Care Home, I can't praise them enough. He is well looked after and loved by all staff and I mean all staff, including cleaners. The care he receives is 100%, the food is first class and also the cleanliness of the home and my husband as well. I come away from visiting him knowing that he is well cared for and settled and happy.

I have visited many nursing homes in recent years and for an overall assessment, this EMI section is simply the best. The accommodation and the staff are superb. The friendly, dignified and helpful way all the residents are looked after is heartwarming. All visitors are welcomed and made to feel at home.

The staff at The Gardens are extremely caring towards the residents. They are patient and kind. In recent times, as Dad's mobility has worsened, they have been proactive in organising a larger room, more appropriate for his wheelchair. We are very grateful to the staff and are reassured that Dad is being looked after in a safe and caring environment.

My parents have both been in The Gardens - my mum for three years and my dad for two. My dad died in the home in July 2022. The carers were brilliant looking after him in his final week before he died. My mum is really happy and has a lovely relationship with all the staff. This makes me relaxed, that she is in the home.

The staff are amazing, nothing is a problem. I have asked them asking service users what they want to eat, giving them a choice of three things. "Nothing" service user says, then they say "How about a salad with X Y Z on?" "Oh yes please" service user said. A big well done. I have never heard a complaint from the staff at all. They work long hours and very hard, all the time.

entertainment and activities are regular and varied. Any issues highlighted, if reported, are addressed immediately and resolved by the seniors. My resident is happy and I am happy that she is getting the care that she needs. The only negative would be that there seems to be a shortage of permanent carers and they work very long weeks at work.

Had hoped like everyone else we were coming to the end of lockdowns. I appreciate the need to keep residents safe but how The Gardens go about this is becoming a joke. Informed on 29th July closed to all except essential carers. Contacted by phone on 2nd Aug reopened. My sister attempted to visit today to be told they are closed! My family all travel to see mam. It's time The Gardens got some systems in place with regard to updates. I really feel for staff that have to answer the door. They are given no information. Sadly big turnover of staff. I fully appreciate the work done by staff on the floor in particular the kitchen staff who seem to be a constant. I don't believe there have been management changes, however, they don't have any regular contact with relatives.

My husband is in The Blackwell Suite at the Gardens for Dementia. He has been there since the beginning of May 2022 on 1-1 care. The Ascot care staff and carers in Blackwell are amazing. However, the one to one carers are not always so good, as some of them do not understand all English and I don't understand them, also which is a concern. But on the whole, they are very attentive but seems they are learning.

I don't ever see management. I would like staff to be trained in infection risks arising from putting items on the floor. I'm not able to take part in activities. I find the room a little small, particularly during the long periods of "lockdown" recently. Cannot fit two chairs for choice when confined to room or for a visitor. A happy atmosphere abounds. The staff seem to get on, and it's a welcoming place.

I have lived at the Gardens since December where I chose to move to. It was very important to me that I came to the Gardens as my brother lived here for more then 7 years. My family have had many years at the Gardens and have always been fond of the place. Since moving here myself, I have settled in and become friends with the staff and made some special friendships. I would not have moved to any other home. The staff are always happy, friendly and they are always willing to help without question. The rooms are always clean and tidy thanks to the amazing cleaners, I cannot complain about the food the kitchen staff are very good, and the laundry staff do a good job with all the clothes. The carers are also amazing, they work hard and always have a smile on their face. The seniors work very hard and are very good at what they do, they go above and beyond. Thank you for looking after me so well and making me smile.