Submit a Review for Barchester Westlake House Care Home
Pondtail Road, Horsham, RH12 5EZ
View full details of Barchester Westlake House Care HomeLatest Reviews for Barchester Westlake House Care Home
28 January 2026
I have been visiting Westlake for approximately 3 years as a veteran, my friend also a veteran became a resident in 2025. He spoke highly of his care and general welbeing at the home. I have found the staff to be nothing other than supportive & friendly during my visits.
18 November 2025
All the staff and management are first class. Happy and so helpful in any assistanc or jobs that is asked of them
30 September 2025
Westlake is a very caring home with a friendly atmosphere and all the staff are so good. My husband has recieved excellent attention and care and I could not have wished for better for him. It has given us both a better quality of life and time together. Nothing is too much trouble and the staff
organise so many things that are needed to make his stay here the best. Thoroughly recommend this care home. It is like a good hotel!!
11 September 2025
Welcome on arrival, friendly staff helped me settle in. Pleasant room on the ground floor. Excellent food menu, well cooked and presented both in room and dining room. Did not use the activities, as only there for 2 weeks post op care, but used service of hairdresser. Happy stay miss them all very
much. Would not hesitate to recommend Westlake House at this point in time.
24 July 2025
Wonderful, warm welcome from staff as I entered. All staff introduced themselves and asked my name and permission to use it.
Most caring, kind approach to residents I've seen in any care home I've visited.
Home is beautifully looked after, immaculately kept - more like a hotel.
29 January 2025
I was admitted to Westlake House Care Home for respite care after a fall at home when I needed hospital treatment.
My husband had been a resident at Westlake House Care Home for nine months, so my family knew I would receive very good care.
I am now a permanent resident.
28 January 2025
Our mum is currently a resident at Barchester Westlake House Care Home and had been for nine months following two weeks respite care.
The home is always welcoming, extremely clean, warm bright and sunny.
The staff are also very welcoming, caring, available to answer any queries etc.
The residents
are encouraged to dine together, if able, in the dining room. The food is always plentiful and flavoursome.
There are activities daily which residents are taken to if unable to manage themselves.
Westlake is not the nearest home to us however it was and is an excellent choice which I would not hesitate in recommending to anyone.
There has also been a new manager appointed in our time, her door is 'always open' and the manager is an asset to the team along with the admin assistant, home administrator and the whole nursing team and carers.
Mum is currently very poorly but I have peace of mind knowing she is cared for as well as I could if possible.
Thank you to you all.
17 October 2024
My father received two months of hospice care at Barchester Westlake House Care Home. The staff provided an incredibly high standard of care to ensure he was comfortable during his final moments. The family were able to spend many hours in the beautiful sunny garden with him. He enjoyed the
delicious food and friendly atmosphere. Westlake House made such a difference to our family and I thank them deeply for going above and beyond in caring for my father. Their support meant that we made many precious memories at a very difficult and painful time.
23 September 2024
The staff and home were very inviting. Reception area was bright and welcoming. Everywhere looked clean and comfortable for residents and there is a good mix of outings and recreation. Had a lunch there and the food was good. My brother is being well cared for and seems very content.
16 August 2024
My friend spent his last three months under your outstanding care and he couldn't have been in better hands.
Although rather grumpy by nature, he appreciated what was being done for him. Thank you all for your kindness to him under these difficult circumstances.
07 August 2024
A really positive, friendly environment.
Well-run with a "can do" attitude.
Clean, well-kept environment.
Care and attention given to welfare.
Amazing positive care staff, considerable effort applied to food.
Health and safety procedures top-rate.
05 August 2024
Great care home, very friendly and helpful. Always able to get hold of someone if needed. Highly recommended, my mother seems to have settled in very well.
26 June 2024
Barchester Westlake House Care Home and all care staff are wonderful. Mum receives excellent care with humanity and respect. All in care are encouraged to get involved in the social events and to make friends if they want to but are not forced to.
I would highly recommend Westlake House.
21 June 2024
The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough.
21 June 2024
Our mum came here needing a lot of care and all the staff have been there to help and support over the last few months, keeping us informed every step of the way, nothing was too much for them, always there to help in any way that they could to make Mum comfortable and in no pain.
06 June 2024
Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff.
30 May 2024
An excellent place where my Mother is extremely happy and has settled very well. The staff are amazing/ Nothing is too much trouble. I can thoroughly recommend Westlake House.
28 May 2024
My father is looked after exceptionally well.
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned
quickly and is always perfect. The activities are always a highlight of the day!
Thank you Westlake. So much.
22 May 2024
Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental
health support, community matron, audiologist, GP, and optician. There is a holistic focus on wellbeing and Mum enjoys her hairdresser and chiropody appointments and looks forward to the daily entertainment [especially musicians/singers]. The Westlake team has made day-to-day living achievable and enjoyable for Mum and has given peace of mind to the family, as well as supported a quality of life for Mum, we couldn’t achieve at home. From my first visit, I observed healthy interactions between the staff team and residents, speaking with kindness and respect. There is always a friendly welcome from the team and time to talk about Mum’s care. Mum now feels cared for and looks forward to each day.
26 February 2024
I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols.
I cannot praise the staff at Westlake House enough, right from the very first phone call to arrange the visit, the communication regarding where and when to play on the day and organising the mini concert - everyone was so helpful. The reception we received from staff and audience was fantastic, Needless to say, our ex-band member was very surprised to see some of his friends again and I’m sure our mini concert will be remembered for a long time. The town band play at many events throughout the year and I can honestly say this was one of the nicest, most appreciative venues we have ever performed. Thank you, we will be back!
Latest Reviews for Barchester Westlake House Care Home
28 January 2026
I have been visiting Westlake for approximately 3 years as a veteran, my friend also a veteran became a resident in 2025. He spoke highly of his care and general welbeing at the home. I have found the staff to be nothing other than supportive & friendly during my visits.
18 November 2025
All the staff and management are first class. Happy and so helpful in any assistanc or jobs that is asked of them
30 September 2025
Westlake is a very caring home with a friendly atmosphere and all the staff are so good. My husband has recieved excellent attention and care and I could not have wished for better for him. It has given us both a better quality of life and time together. Nothing is too much trouble and the staff
organise so many things that are needed to make his stay here the best. Thoroughly recommend this care home. It is like a good hotel!!
11 September 2025
Welcome on arrival, friendly staff helped me settle in. Pleasant room on the ground floor. Excellent food menu, well cooked and presented both in room and dining room. Did not use the activities, as only there for 2 weeks post op care, but used service of hairdresser. Happy stay miss them all very
much. Would not hesitate to recommend Westlake House at this point in time.
24 July 2025
Wonderful, warm welcome from staff as I entered. All staff introduced themselves and asked my name and permission to use it.
Most caring, kind approach to residents I've seen in any care home I've visited.
Home is beautifully looked after, immaculately kept - more like a hotel.
29 January 2025
I was admitted to Westlake House Care Home for respite care after a fall at home when I needed hospital treatment.
My husband had been a resident at Westlake House Care Home for nine months, so my family knew I would receive very good care.
I am now a permanent resident.
28 January 2025
Our mum is currently a resident at Barchester Westlake House Care Home and had been for nine months following two weeks respite care.
The home is always welcoming, extremely clean, warm bright and sunny.
The staff are also very welcoming, caring, available to answer any queries etc.
The residents
are encouraged to dine together, if able, in the dining room. The food is always plentiful and flavoursome.
There are activities daily which residents are taken to if unable to manage themselves.
Westlake is not the nearest home to us however it was and is an excellent choice which I would not hesitate in recommending to anyone.
There has also been a new manager appointed in our time, her door is 'always open' and the manager is an asset to the team along with the admin assistant, home administrator and the whole nursing team and carers.
Mum is currently very poorly but I have peace of mind knowing she is cared for as well as I could if possible.
Thank you to you all.
17 October 2024
My father received two months of hospice care at Barchester Westlake House Care Home. The staff provided an incredibly high standard of care to ensure he was comfortable during his final moments. The family were able to spend many hours in the beautiful sunny garden with him. He enjoyed the
delicious food and friendly atmosphere. Westlake House made such a difference to our family and I thank them deeply for going above and beyond in caring for my father. Their support meant that we made many precious memories at a very difficult and painful time.
23 September 2024
The staff and home were very inviting. Reception area was bright and welcoming. Everywhere looked clean and comfortable for residents and there is a good mix of outings and recreation. Had a lunch there and the food was good. My brother is being well cared for and seems very content.
16 August 2024
My friend spent his last three months under your outstanding care and he couldn't have been in better hands.
Although rather grumpy by nature, he appreciated what was being done for him. Thank you all for your kindness to him under these difficult circumstances.
07 August 2024
A really positive, friendly environment.
Well-run with a "can do" attitude.
Clean, well-kept environment.
Care and attention given to welfare.
Amazing positive care staff, considerable effort applied to food.
Health and safety procedures top-rate.
05 August 2024
Great care home, very friendly and helpful. Always able to get hold of someone if needed. Highly recommended, my mother seems to have settled in very well.
26 June 2024
Barchester Westlake House Care Home and all care staff are wonderful. Mum receives excellent care with humanity and respect. All in care are encouraged to get involved in the social events and to make friends if they want to but are not forced to.
I would highly recommend Westlake House.
21 June 2024
The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough.
21 June 2024
Our mum came here needing a lot of care and all the staff have been there to help and support over the last few months, keeping us informed every step of the way, nothing was too much for them, always there to help in any way that they could to make Mum comfortable and in no pain.
06 June 2024
Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff.
30 May 2024
An excellent place where my Mother is extremely happy and has settled very well. The staff are amazing/ Nothing is too much trouble. I can thoroughly recommend Westlake House.
28 May 2024
My father is looked after exceptionally well.
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned
quickly and is always perfect. The activities are always a highlight of the day!
Thank you Westlake. So much.
22 May 2024
Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental
health support, community matron, audiologist, GP, and optician. There is a holistic focus on wellbeing and Mum enjoys her hairdresser and chiropody appointments and looks forward to the daily entertainment [especially musicians/singers]. The Westlake team has made day-to-day living achievable and enjoyable for Mum and has given peace of mind to the family, as well as supported a quality of life for Mum, we couldn’t achieve at home. From my first visit, I observed healthy interactions between the staff team and residents, speaking with kindness and respect. There is always a friendly welcome from the team and time to talk about Mum’s care. Mum now feels cared for and looks forward to each day.
26 February 2024
I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols.
I cannot praise the staff at Westlake House enough, right from the very first phone call to arrange the visit, the communication regarding where and when to play on the day and organising the mini concert - everyone was so helpful. The reception we received from staff and audience was fantastic, Needless to say, our ex-band member was very surprised to see some of his friends again and I’m sure our mini concert will be remembered for a long time. The town band play at many events throughout the year and I can honestly say this was one of the nicest, most appreciative venues we have ever performed. Thank you, we will be back!