Barchester Westlake House Care Home, Horsham, West Sussex
Barchester Westlake House Care Home, Horsham, West Sussex
Barchester Westlake House Care Home, Horsham, West Sussex

Barchester Westlake House Care Home for First Class Care and Comfort in Horsham, West Sussex.

Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex. Less than a five minute drive to the nearest rail station, with plenty of local amenities on the doorstep. Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around.

A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly-qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.

Westlake House are delighted to be offering free WIFI to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.

Group: Barchester Healthcare Ltd

Person in charge: Elizabeth Higson (General Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Westlake House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 03 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Westlake House Care Home has a Review Score of 9.7 (9.696)

The Review Score of 9.7 (maximum of 10) for Barchester Westlake House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Barchester Westlake House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Barchester Westlake House Care Home is calculated as follows: ( (264 Excellents x 5) + (96 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 368 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Westlake House Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 25 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Westlake House Care Home?

  • Extremely LIKELY
    26
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Westlake House Care Home

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

My mother was in Barchester Westlake House Care Home for end of life care.

The care, the staff and carers gave my mum was exceptional. I don't know how we would have coped without them.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth, General Manager at Barchester Westlake House Care Home responded to this review on 25 Sep 2017:

It was our pleasure to look after your mum and support you at a sad time.

Staff and residents are good.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 22 Sep 2017:

Thank you very much for your feedback. I'm pleased to hear that you are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.

An excellent home with amazing staff.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 22 Sep 2017:

Thank you very much for your lovely feedback. I'm pleased to hear that you are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.

I am very pleased with the home.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 22 Sep 2017:

Thank you very much for your feedback. I'm pleased to hear that you were happy with our care services and facilities at Westlake House. We look forward to seeing you again.
Many thanks and best wishes.

I feel at home living at Barchester Westlake House Care Home.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elizabeth Higson, General manager at Barchester Westlake House Care Home responded to this review on 01 Sep 2017:

Thank you for you kind words. I am glad that you feel at home here at Westlake House.

Excellent care in every way - very appreciative.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 01 Sep 2017:

Thank you Joe, it has been our pleasure to have you live here with us.

Very satisfactory living experience.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 23 Aug 2017:

I am glad that you are enjoying living here

Very good, could not ask for better.
Staff are wonderful.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 23 Aug 2017:

Thank you for your kind words, I will pass your comments on to the staff

A very happy place.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 23 Aug 2017:

I am glad that your stay was a happy one

Thoroughly enjoyed my short but very restful stay at Westlake House. Everything is very well organised and taken care of. Another 3/4 days more and then I hope to go home but having lived in Horsham for just over 10 years, I really enjoyed my friends and neighbours.

How likely would you be to recommend Barchester Westlake House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elizabeth Higson, General manager at Barchester Westlake House Care Home responded to this review on 23 Aug 2017:

I am glad that you enjoyed your stay with us.

All staff are lovely.

How likely would you be to recommend Barchester Westlake House Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 22 Sep 2017:

Thank you very much for your kind and lovely feedback. I'm pleased to hear that you were happy with our care services and facilities at Westlake House.
Many thanks and best wishes.

I have received excellent treatment since coming here and have decided to stay if possible, I also hope my right leg will improve with cream and massage.

How likely would you be to recommend Barchester Westlake House Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 22 Aug 2017:

Its lovely to hear you have decided to stay with us.

Very warm welcome both initially and on each visit to see mum. Nursing care thorough and very good. All the staff are pleasant and listen and respond to any queries,

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 13 Aug 2017:

Thank you very much for your kind and lovely feedback. I'm pleased to hear that you and your mother are happy with our care services and facilities at Westlake House.
Many thanks and best wishes.
Business Support Manager

I visit my husband every day and the staff on all levels are extremely kind and helpful. The room is light and airy and has a lovely view from the window which is smashing as my husband is now bed bound and enjoys looking at the garden.
The meals are nicely presented and varied which is important for someone who has to stay in bed.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 13 Aug 2017:

Dear Joy,
We are grateful for your constructive feedback and are delighted with the positive comments and that you are happy with our care services at Westlake House.
Many thanks and Best wishes.
Soonita Shaw- Business Support Manager

The staff on my mum's arrival were very good and looked after her needs to get her settled in. We look forward to her stay there.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Soonita Shaw, Buiness Support Manager at Barchester Westlake House Care Home responded to this review on 13 Aug 2017:

Thank you very much for your positive comments and scores. We do appreciate your feedback and will pass this on to our team members at Westlake House.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager

Almost without exception, the staff are efficient, friendly and very caring. The chefs provide a very good menu which is well cooked and go out of their way to help those with dietary needs. Activities are available to those who wish to participate Overall, I feel perfectly 'at home' here.

How likely would you be to recommend Barchester Westlake House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 11 Jul 2017:

Dear Kathleen,
Thank you very much for your lovely and positive comments and ratings. We are delighted to hear that you are happy with our care services and facilities at Westlake House. We'll pass your lovely comments to our team members.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager

My mother and father stayed for a respite break at this care home. Sadly my father passed away whilst they were staying at Westlake. The team and managers managed the situation very well. My mum stayed at the care home for a further four weeks afterwards. During this time, she was really well looked after. So much so that her dementia condition improved at times.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 13 Aug 2017:

Dear Ian,
Thank you very much for your lovely and positive comments. It was a pleasure to look after your parents. I hope your mother is settling well in her new care home.
Best wishes,
Soonita Shaw- Business Support Manager.

Dad moved into Westlake House in November 2012 following my mother's death and a period of six months in his own home being taken care of by a live-in carer. He did not like the arrangement and felt lonely, and following another fall, he found himself in a hospital.

We began to consider a care home, and surprisingly he agreed.

Westlake House transformed him. He felt it was like being in a hotel, he could choose what he ate and everything felt modern, clean and orderly. Dad put on weight and began to enjoy life again. He never got used to the activities upstairs, but enjoyed reading his paper that the local newsagent delivered, watching the sport on his own TV and we would find him with his new friends, all residents, in a circle listening to his stories and he to theirs.

He became very cheeky with the staff who he became very fond of and when he died recently of the frailty of old age they were genuinely upset.
Dad was at Westlake House for 4 1/2 years, one of the best decisions we made as a family.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Soonita Shaw, Business Support Manager at Barchester Westlake House Care Home responded to this review on 13 Aug 2017:

Dear Sarah,
Thank you for the lovely positive comments and scores and also for the constructive feedback on activities. We'll endeavour to improve in this area to further improve our service delivery.
Many thanks and best wishes.
Soonita Shaw- Business Support Manager.

I very much enjoyed my stay. The staff are so nice and friendly. The rooms are very nice and so much food, it was a holiday for me.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 12 May 2017:

Dear Alf,
We are delighted to hear that you have enjoyed a repeat visit and that you have rated us excellent in all areas. We are pleased to pass this on to our home team members.

Friendly staff. Refurbished home is clean and well cared for. No obnoxious smells. The only criticism I have is the "entertainment" programme. It is repetitive and not to my mum's taste. I feel one to one involvement would be welcome.

How likely would you be to recommend Barchester Westlake House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Elizabeth Higson, General manager at Barchester Westlake House Care Home responded to this review on 12 May 2017:

Thank you for your review, we constantly look for new ideas for the residents and welcome thoughts from families and friends so that we can improve our events.

Westlake House is a lovely clean, welcoming home.
The staff are very friendly and go out of their way to help.
More like a hotel than a care home.
Excellent.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was Dad's second visit and the staff welcomed him by name on arrival, making him very welcome.
He was shown around his room and then accompanied to the dining hall where he was introduced to old friends and new ones.
For the second time, when he had to come back home he said what a lovely time he had had and was invited back for afternoon tea. He has been booked in for a week in July and is already looking forward to it - peace of mind for us.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth Higson, General Manager at Barchester Westlake House Care Home responded to this review on 08 May 2017:

Its really nice to hear your father has enjoyed his stays with us. We look forward to seeing him again in July.

We visit our friend every week and he has been a resident for over 2 years. He very quickly settled into the home's routines and is now quite comfortable. The food is plentiful and well-presented, the staff are caring and attentive, the opportunities for daily activities are plentiful and the room is kept clean and pleasant. The home has had all communal spaces refurbished recently to an extremely high standard. It is a very pleasant place to visit.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a resident for just a very short space of time as she was at the end of her life. The care and dignity I witnessed both for my mother and my family were excellent. The home was inviting, spotlessly clean and communication between the local hospice and the home was very good indeed.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

We always feel when visiting that we are important to the establishment and not as tourist. Every person we have encountered has been friendly and helpful.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother, who is in her 80's, had a fall on holiday which rendered her unable to weight bare on one of her legs, meaning she was in need of 24 hour care until her leg improved. Westlake House is a very good care home. The rooms are very pleasant and private, the meals are well cooked and in the right quantities. The nursing staff were all extremely pleasant and very capable. They were sensitive to my Mother's needs and were able to provide the correct level of care. After 2 weeks, she was much stronger and able to go home. I was very pleased with all aspects of the service.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Joanna March, General Manager at Barchester Westlake House Care Home responded to this review on 31 May 2016:

Dear Susan,

It was a pleasure having your mother stay with us and we're glad that she enjoyed her time here. We hope that she continues to fully recover from her fall and is well settled back at home.

With all best wishes from everyone at Westlake House.

Both my husband and myself have been visiting Westlake House for the past seven years. First with mother-in-law and now with father-in-law and can do nothing else but praise all staff. The home is always spotless, the staff are caring, attentive and soooo considerate to residents and family. The food is excellent. We live next to a care home and it could learn a lot from Westlake House. No praise could be too high.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think this is a wonderful place to live especially since I had my wife here before me. If that is not a good recommendation I don't know what else could be.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I spent 2 weeks convalescing at Westlake after a hip replacement operation. My first impression was of a warm and friendly place, with high standards of care. This proved to be correct in all respects and the care I received was first-rate.
There must be excellent information-sharing procedures since all the many kind and pleasant staff who helped me addressed me by name, knew my needs and were up to date on my progress.
Permanent resident's I spoke to confirmed how well they were treated too. All facilities and services are way above average, but is the people who work there, and the management structure that supports them, that makes Westlake really outstanding.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very professional, kind staff. My mother's legs from being discharged from hospital have improved beyond belief. The food is wonderful and her appetite is vastly proved. My mother loves the local visiting doctor. My mother was very grateful to the care home for taking her in under difficult circumstances.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When our mum arrived at Westlake for respite care she was very unwell and confused, over the past few months with the help of the caring staff she is back to her normal self. Mum is now moving on to residential care. Thank you and your amazing staff, so going to miss afternoon chat tea and cake with the girls.

How likely would you be to recommend Barchester Westlake House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Joanna

Joanna March

Job Title: General Manager

Joined: 2009

Description:

I have worked in a number of homes within Barchester Healthcare and am delighted to be part of the team at Westlake House. I am passionate about providing excellent care for older people and establishing a home where residents feel comfortable, safe and happy. Managing the day to day running of the home, I ensure that residents receive a level of care that suits their individual needs. I love having visitors, so please do pop in for a cup of tea!

Louise

Louise Bettiss

Job Title: Head of Activities

Joined: 2008

Description:

I have been at Westlake House over the last 9 years. I work to ensure that residents enjoy a range of entertainment throughout the day. This varies from sports such as indoor carpet bowls and kurling to outings, crafts, quizzes and whatever our residents enjoy doing.
We take pride in the variety of activities we can provide. Our minibus means that we can go for trips to the seaside or out for lunch if that is what our residents choose to do.
All the team believe that it is really important to be active both in mind and body. Having fun no matter what your age is core to our philosophy.

Soonita

Soonita Shaw

Job Title: Business Support Manager

Joined: 2016

Description:

I am based in Westlake House and has previously worked as a Registered Manager over the last 14 years with two other large care organisations. I have been at Westlake House since September 2016 and has worked in the care industry over the last 25 years.
I have a wealth of experience in care and has faced many challenges in my previous years which has made me more experienced and stronger in delivering good quality care to our residents, ensuring their comfort and health comes first and that they receive the best care possible to suit their specific care needs.

Liz

Liz Higson

Job Title: Acting General Manager

Joined: 1999

Description:

I have been at Westlake House since 1999 and am an experienced trained nurse. I work alongside Joanna and the well established team in supporting the smooth running of the home and overseeing the clinical care provided by the nurses. I am a huge music fan and love live music and going to concerts.

Janet

Janet Ward

Job Title: Administrator

Joined: 2009

Description:

Having been at Westlake House for over 3 years as Administrative Assistant. I am delighted to have progressed into the role of Administrator following my predecessors recent retirement. I remain dedicated and fully involved with the team at Westlake House along with the residents and relatives, working closely with Joanna in the administration and running of the home.

Louisa

Louisa Moyo

Job Title: First Floor Sister

Joined: 2004

Description:

I joined Westlake House in 2004 having worked in a number of care homes since 2000. I am responsible for the care of the residents who live on the first floor. I love getting to know the residents and their families and ensuring that they get the best care during their stay at Westlake House.

Violeta

Violeta Olteiu-Chivulescu

Job Title: Ground Floor Sister

Joined: 2011

Description:

I am responsible for the care of the residents on the ground floor. I ensure that each resident receives excellent person-centred care and work alongside the team to make sure that thorough and accurate care plans are in place for each individual.

Qualified in 1985, I have 20 years experience in hospitals both in New Zealand and Romania. Most recently, I moved to the UK in 2010 and worked for people with learning disabilities before joining Westlake House in 2011.

Ryan

Ryan McFee

Job Title: Head Chef

Description:

I joined in March 2012 as the Second Chef and became the Head Chef in April 2016. I enjoy all aspects of my work from cooking tasty nutritious food to meet the dietary needs to meeting and interacting with the residents. My background is restaurants and pubs and I enjoy all aspects of cookery.

Diane

Diane Mancini

Job Title: Chef

Joined: 2013

Description:

I joined the team at Westlake House in 2013 and enjoy making delicious food which is full of flavour for our residents to enjoy. My speciality is cakes where I like to be creative and make them look beautiful. I love to chat to the residents and although I have only recently joined the team, I feel very much part of the home at Westlake House.

Wendy

Wendy Griffiths

Job Title: Deputy Head Housekeeper

Joined: 2009

Description:

I joined Westlake House in 2009 as a Housekeeping Assistant progressing to Deputy Housekeeper and then Head Housekeeper. I enjoy the role and the responsibility of ensuring that the standards of cleanliness and hygiene are maintained for the comfort of our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Westlake House Care Home