Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 63 Service Users
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
I was made to feel so welcome and could see that the staff were first class.Noreen A(Daughter of Resident/Service User)
I cannot recommend Westlake highly enough. Thank you all so much.Alan B(Husband of Resident/Service User)
First Class in every respect - lovely staff, great food and beautiful building.Linda G(Daughter of Resident/Service User)
I was made to feel so welcome and could see that the staff were first class.Noreen A(Daughter of Resident/Service User)
I cannot recommend Westlake highly enough. Thank you all so much.Alan B(Husband of Resident/Service User)
First Class in every respect - lovely staff, great food and beautiful building.Linda G(Daughter of Resident/Service User)
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.
Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.
Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud...
Barchester Westlake House Care Home offers first class care and comfort in Horsham, West Sussex.
Located in a leafy rural countryside setting, yet local to picturesque and thriving Horsham Town Centre, Westlake is a warm, friendly and an inviting home, offering first-class 24-hour nursing and residential care in West Sussex.
Less than a five-minute drive to the nearest rail station, with plenty of local amenities on the doorstep, Westlake is proud of its beautifully maintained and nurtured gardens which both residents and visitors to the home can enjoy all year around. The home is also delighted to have received a 'Good' in their latest CQC inspection in July 2019.
A dedicated and experienced team are passionate about providing quality care that affords the best possible alternative for those who are no longer able to manage at home. Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.
Westlake has en-suite, fully furnished bedrooms which can be personalised, beautiful lounge areas with pretty views as well as elegant dining rooms in a relaxed atmosphere. A team of highly qualified and attentive staff really focus on the individual needs of residents with a bespoke care plan for each person.
Westlake House are delighted to be offering free Wi-Fi to residents and visitors. This allows residents more ways of keeping touch with their loved ones. Bedrooms are also set up with a Sky connection and phone line should you wish to make a private arrangement for this.
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Care Provided by Barchester Westlake House Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Barchester Westlake House Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Westlake House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Onsite Tours of Barchester Westlake House Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 6:00 PM)Please call us to book you visit so we can advise the current confirmation required for Covid vaccination and testing for the safety of all residents and staff
Remote Tours of Barchester Westlake House Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 5:00 PM)We are able to support a number of Applications - please contact us so we can check the most suitable for your tour,
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sarah Hart (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (5)
Visiting
- No restrictions to visitors
Parking
- Free parking on site
Barchester Westlake House Care Home Reviews (136)
9.6
Barchester Westlake House Care Home has a Review Score of 9.6 (9.634) out of 10, based on 13 reviews in the last 2 years.
Over all time Barchester Westlake House Care Home has 136 reviews.
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Overall Experience
Date Published
Reviewer Connection to Barchester Westlake House Care Home
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Review from Gillian L (Daughter-in-law of Resident) published on 21 June 2024 Submitted via Postal Review Card•
Overall Experience
The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough.
The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you for your five-star review and kind words. We will share your comments with the team who will be delighted.
Review from Judy B (Friend of Resident) published on 6 June 2024 Submitted via Postal Review Card•
Overall Experience
Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff.
Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you for your five-star review and kind words. We will share your comments with the team who will be delighted.
Review from Carol F (Daughter of Resident) published on 28 May 2024 Submitted via Postal Review Card•
Overall Experience
My father is looked after exceptionally well.
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned...
My father is looked after exceptionally well.
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned quickly and is always perfect. The activities are always a highlight of the day!
His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned quickly and is always perfect. The activities are always a highlight of the day!
Thank you Westlake. So much.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you very much for your 5 star review and very kind words, it is our pleasure to support your father. We will pass your review on to our team who will be delighted their hard work has been recognised. Thank you.
Review from Suzie O (Daughter of Resident) published on 22 May 2024 Submitted via Website•
Overall Experience
Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental...
Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental health support, community matron, audiologist, GP, and optician. There is a holistic focus on wellbeing and Mum enjoys her hairdresser and chiropody appointments and looks forward to the daily entertainment [especially musicians/singers]. The Westlake team has made day-to-day living achievable and enjoyable for Mum and has given peace of mind to the family, as well as supported a quality of life for Mum, we couldn’t achieve at home. From my first visit, I observed healthy interactions between the staff team and residents, speaking with kindness and respect. There is always a friendly welcome from the team and time to talk about Mum’s care. Mum now feels cared for and looks forward to each day.
↩Reply from Audrey Chiduku, Customer Relationship Manager at Barchester Westlake House Care Home
Thank you very much for your 5-star review. We are so very proud of our team and our beautiful home and will pass on your kind words to our dedicated team.
Review from Martyn S (Friend of Resident) published on 26 February 2024 Submitted via Website•
Overall Experience
I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols....
I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols.
I cannot praise the staff at Westlake House enough, right from the very first phone call to arrange the visit, the communication regarding where and when to play on the day and organising the mini concert - everyone was so helpful. The reception we received from staff and audience was fantastic, Needless to say, our ex-band member was very surprised to see some of his friends again and I’m sure our mini concert will be remembered for a long time. The town band play at many events throughout the year and I can honestly say this was one of the nicest, most appreciative venues we have ever performed. Thank you, we will be back!
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Hi Martyn,Thank you so much for such positive feedback, it inspires us to do more. We really appreciate you and your band for sacrificing your time to entertain us. We were all excited and we enjoyed the wonderful performance from your band. We look forward to having you again at Westlake House, hopefully soon.
Review from Jean G (Wife of Resident) published on 15 December 2023 Submitted via Website•
Overall Experience
I cannot speak too highly of the care and consideration given both to my husband and to me as a visitor.
The staff are very caring and make us both feel as though we really matter to them as people with feelings.
I cannot speak too highly of the care and consideration given both to my husband and to me as a visitor.
The staff are very caring and make us both feel as though we really matter to them as people with feelings.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you so much for your kind words. Our team appreciates it when resident's loved ones highlight their hard work and dedication to our residents. It is our pleasure and always lovely to see you.
Review from Emma R (Daughter of Resident) published on 12 December 2023 Submitted via Postal Review Card•
Overall Experience
I'm very pleased with the care and Dad is settled and happy. He is fond of the staff.
I'm very pleased with the care and Dad is settled and happy. He is fond of the staff.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you so much for your review. It is our honor to care for your dad and we are very fond of him too.
Review from Don N (Friend of Resident) published on 17 August 2023 Submitted via Postal Review Card•
Overall Experience
My friend came to Westlake House late in 2022. My first and lasting impression is how caring and responsible the staff are towards their residents. Occasionally, I have had the opportunity to have lunch, and this has been very good. I, myself, had issues not long ago, so the range of food is ideal...
My friend came to Westlake House late in 2022. My first and lasting impression is how caring and responsible the staff are towards their residents. Occasionally, I have had the opportunity to have lunch, and this has been very good. I, myself, had issues not long ago, so the range of food is ideal for me also.
So in short, a full house of stars and long may they shine.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you so much for your kind review. Our team always appreciates it when a resident's loved ones highlight their hard work and dedication to our residents. Our Chef team are delighted you enjoy their food, and we look forward to serving you again soon.
Review from Monique R (Friend of Resident) published on 20 June 2023 Submitted via Website•
Overall Experience
Lovely experiences at Westlake House, friendly staff and warm welcoming facilities. I highly recommend Westlake House. My friend is well looked after. We have nothing but praise for Westlake House. I always enjoy visiting the home.
Lovely experiences at Westlake House, friendly staff and warm welcoming facilities. I highly recommend Westlake House. My friend is well looked after. We have nothing but praise for Westlake House. I always enjoy visiting the home.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you for the wonderful feedback. It was our pleasure looking after your friend. We will pass on your kind words to our team and hope to see you soon. Please feel free to pop in at any time for tea and cake.
Review from Martin C (Son of Resident) published on 15 May 2023 Submitted via Website•
Overall Experience
My mother moved from hospital into Barchester Westlake House Care Home for only a short period of three weeks for her end of life care. Albeit for only this brief time the staff were superb, the care and support provided by the management and both nursing and care staff was exceptional making those...
My mother moved from hospital into Barchester Westlake House Care Home for only a short period of three weeks for her end of life care. Albeit for only this brief time the staff were superb, the care and support provided by the management and both nursing and care staff was exceptional making those final few days comforting both for mum and our family. Thank you Westlake House you were marvellous, we can't thank you enough.
Review from Alison H (Daughter of Resident) published on 8 March 2023 Submitted via Postal Review Card•
Overall Experience
My review is very specific but perhaps gives a flavour of the individual care that is given at Barchester Westlake House Care Home. We have just returned having had Valentine's lunch with my parents (99 and 98) both of whom are residents at Westlake. How welcoming everyone was and how special my...
My review is very specific but perhaps gives a flavour of the individual care that is given at Barchester Westlake House Care Home. We have just returned having had Valentine's lunch with my parents (99 and 98) both of whom are residents at Westlake. How welcoming everyone was and how special my mum and dad were made to feel. Roses on all the tables, heart-shaped balloons and m mum received some lovely flowers from my father (organised and paid for bt Westlake). After lunch, we had entertainment from a guitarist singing songs that took us all down memory lane. Well done and thank you to all.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Hi Alison,Thank you for taking your time to give us a review. I am happy to hear that you and your parents had such a memorable experience at the Valentine's lunch.
At Westlake House, we strive to provide premium care to all our residents and your feedback encourages us all to continue to do more to ensure our residents are well cared for.
Review from Jack H (Friend of Resident) published on 10 February 2023 Submitted via Postal Review Card•
Overall Experience
Managing change for a 95-year-old who did not wish to lose her independence has been challenging. My friend has been brought back from the depths of despair to her old self. The transformation has been a direct result of staff support in pulling her through helpful and cheerful service. They have...
Managing change for a 95-year-old who did not wish to lose her independence has been challenging. My friend has been brought back from the depths of despair to her old self. The transformation has been a direct result of staff support in pulling her through helpful and cheerful service. They have done a first-class job in helping my friend get back to her old self. Thanks to the team, brilliant job.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Dear JackThank you for your positive feedback, we will continue to strive to provide premium care to all our residents.
Review from L B (Friend of Resident) published on 31 January 2023 Submitted via Website•
Overall Experience
Really pleased with the customer service at Westlake Horsham. The staff are lovely and the facilities are excellent. Very clean and generally a nice environment. The home manager is extremely welcoming and friendly.
Really pleased with the customer service at Westlake Horsham. The staff are lovely and the facilities are excellent. Very clean and generally a nice environment. The home manager is extremely welcoming and friendly.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you so much for such wonderful feedback, it really motivates our staff.
Review from Lorraine B (Daughter of Resident) published on 31 October 2022 Submitted via Website•
Overall Experience
My mother recently moved into Westlake House. We are over the moon with the care my mum is receiving; nothing is too much trouble. The staff are all welcoming and friendly. Mum is really enjoying the company of both the residents and staff. There is daily entertainment organised by the team of...
My mother recently moved into Westlake House. We are over the moon with the care my mum is receiving; nothing is too much trouble. The staff are all welcoming and friendly. Mum is really enjoying the company of both the residents and staff. There is daily entertainment organised by the team of staff and outside agencies. Her room is clean, and her clothes are washed and returned quickly.
Her medical care has been fantastic and very organised.
↩Reply from Audrey Chiduku, General Manager at Barchester Westlake House Care Home
Thank you for the wonderful feedback. We are happy to hear that your mum is settling well.
Review from Alexander J (Grandson of Resident) published on 8 August 2022 Submitted via Postal Review Card•
Overall Experience
Westlake House have been nothing but exemplary in regard to my grandfather's care. Having moved him from a very disappointing home, the staff at Westlake have gone above and beyond to make him feel at home. The cake received is beyond any of my expectations along with the food being served being...
Westlake House have been nothing but exemplary in regard to my grandfather's care. Having moved him from a very disappointing home, the staff at Westlake have gone above and beyond to make him feel at home. The cake received is beyond any of my expectations along with the food being served being like something I would expect from a 5 star hotel. I cannot recommend Westlake highly enough for their efforts and care. I am so glad we found them and I would highly recommend them to anyone looking for the care they deserve.
↩Reply from Mark Chakravarti, General Manager at Barchester Westlake House Care Home
Thank you Alex for your lovely feedback, I will share this with my team who will really appreciate your review.
Review from Mark H (Son-in-law of Resident) published on 25 July 2022 Submitted via Postal Review Card•
Overall Experience
The staff are always welcoming and provide us on a regular basis with the current state of the residents. He is consistently happy, clean, smart and looks very well cared for. The facilities are immaculate, and the food is to a high standard.
The staff are always welcoming and provide us on a regular basis with the current state of the residents. He is consistently happy, clean, smart and looks very well cared for. The facilities are immaculate, and the food is to a high standard.
↩Reply from Mark Chakravarti, General Manager at Barchester Westlake House Care Home
Thank you for your lovely feedback. We will make improvements where needed.
Review from Samantha Z (Friend of Resident) published on 6 July 2022 Submitted via Postal Review Card•
Overall Experience
Really lovely environment for my friend with lovely kind staff. Clean and there are always staff on hand.
Really lovely environment for my friend with lovely kind staff. Clean and there are always staff on hand.
↩Reply from Administrator Administrator, Administrator at Barchester Westlake House Care Home
Dear Samantha,Thank you so much for taking the time to write a lovely review, it means a lot to our teams that we strive to deliver top-quality care and service to our residents and family, I will pass on your comments to the team.
Thank you once again.
Review from John T (Son of Resident) published on 6 July 2022 Submitted via Postal Review Card•
Overall Experience
My mum has been wonderfully cared for at Westlake House. She has been a resident for two years and has always been treated with the greatest dignity and respect. The staff do whatever they can to address her needs, both medically and emotionally.
My mum has been wonderfully cared for at Westlake House. She has been a resident for two years and has always been treated with the greatest dignity and respect. The staff do whatever they can to address her needs, both medically and emotionally.
↩Reply from Administrator, at Barchester Westlake House Care Home
Dear John,It is our pleasure to care for your lovely mum, she is part of our Westlake family, we truly appreciate you sending in the review. It will be my pleasure to pass on your lovely comments to our teams.
Thank you once again.
Review from David C (Son of Resident) published on 6 July 2022 Submitted via Postal Review Card•
Overall Experience
My mother has received excellent care from all of the team at Westlake House. The nursing team especially has provided a great standard of care during very difficult circumstances.
My mother has received excellent care from all of the team at Westlake House. The nursing team especially has provided a great standard of care during very difficult circumstances.
↩Reply from Administrator, at Barchester Westlake House Care Home
Dear David,We cannot thank you enough for your kind comments we truly appreciate you taking the time to send the review in, this means a lot to our teams and it is always lovely to relay such positive feedback to our teams who endeavour to deliver high-quality care and service to each and every one of our residents.
Thank you once again.
Review from John L (Son of Resident) published on 31 January 2022 Submitted via Website•
Overall Experience
I have nothing but positive views on Westlake. My 97 yr old mum has been a resident for 18-months - over Covid and some of the most testing times for a care home management. The Westlake response was first class. All the staff - from management downwards - have been friendly and attentive to my...
I have nothing but positive views on Westlake. My 97 yr old mum has been a resident for 18-months - over Covid and some of the most testing times for a care home management. The Westlake response was first class. All the staff - from management downwards - have been friendly and attentive to my mother's needs. The home itself is very well kept, all the furniture is recent, it's amazingly clean with fresh flowers and absolutely no bad odours!
My mother presented with swollen and inflamed legs - however, with top care and good nursing they are back to normal - she can wear shoes again! Alongside this, a smart restaurant provides a good choice of 2 or 3 (nutritionally balanced) meals, access to hairdressing, manicure and pedicure etc. Not forgetting entertainment!
My mother presented with swollen and inflamed legs - however, with top care and good nursing they are back to normal - she can wear shoes again! Alongside this, a smart restaurant provides a good choice of 2 or 3 (nutritionally balanced) meals, access to hairdressing, manicure and pedicure etc. Not forgetting entertainment!
This home offers outstanding care, and I am so happy my mother is in such good hands to see her through this time of her life.
↩Reply from Kate Day, General Manager at Barchester Westlake House Care Home
Thank you so much for the most complimentary review of Westlake House and our team. We really do endeavour to provide person-centred, dedicated care for our residents, and when we receive a review such as this, it really does matter to us all. I know all the staff are committed to making this home the best it can be, and we are all so happy that you agree that it is.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 July 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (61) & Events (7)
News
- 29 Oct 2026
We had a very special visitor at Westlake House, the lovely Beau! Beau came along for some pet therapy, bringing lots of smiles, laughter, cuddles and tail wags! Our residents...
- 24 Oct 2026
Our residents had a wonderful time celebrating the harvest season with a fantastic party! The day was made even more special with a visit from the amazing Connie, the guest...
- 20 Oct 2026
Our residents enjoyed a lovely reminiscing session, sharing memories and exploring memorabilia from the 1950s. From familiar items to treasured memories, it was wonderful to see smiles and hear stories...
Upcoming Events
- 05 Nov 2026Organiser: Barchester Westlake House Care Home
- 08 Nov 2026Organiser: Barchester Westlake House Care Home
- 12 Nov 2026Organiser: Barchester Westlake House Care Home
Awards / Recognitions (92)
- 15 Oct 2026Recipient: Barchester Healthcare Ltd
- 31 Aug 2026Recipient: Barchester Westlake House Care Home
- 31 Jul 2026Recipient: Barchester Westlake House Care Home
Accreditations
There are no accreditations posted yet for Barchester Westlake House Care Home.
Meet the Team (13)
Sarah HartJob Title General ManagerJoined 2026
Hi, my name is Sarah, and I am the General Manager here at Westlake House. Welcome to our website!
My passion for working with older people in a...
Hi, my name is Sarah, and I am the General Manager here at Westlake House. Welcome to our website!My passion for working with older people in a nursing home environment started after completing an internship with the NHS in 2014, working in mental health services, specifically dementia. Since 2014, I have worked in a variety of social care roles, including nursing, residential and dementia homes as a Registered Manager and an Area Manager within a large disability Trust.
At present, I am completing a Professional Doctorate in social sciences, exploring the experiences and perceptions of providing person-centred dementia care within care and nursing homes in the UK with the aim of understanding how we can further improve patient care.
I am proud of being able to make a difference to people’s lives by providing high-quality care in a supportive, friendly and welcoming environment within Westlake House.
Giovanni CongiuJob Title Deputy ManagerJoined 2022
I began my nursing career in Italy and chose to pursue my passion further in the UK.
I have a strong background in providing care to a diverse range...
I began my nursing career in Italy and chose to pursue my passion further in the UK.
I have a strong background in providing care to a diverse range of residents' needs and I understand the challenges that they may encounter in day-to-day life. I enjoy working closely alongside our residents and their families to ensure that they receive the utmost level of person-centred care & support that they require, whilst also assisting them to achieve their goals no matter how big or small.
As Deputy Manager, my overall aim is to support the team by working closely alongside our General Manager to ensure the highest standards of quality and accuracy.
Should you have any queries please feel free to get in touch and I am happy to provide my full support.
Tria De La CruzJob Title Clinical LeadJoined 2018
Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides...
Tria is a registered nurse and has experience working as a manager at a nursing home before joining Westlake House in October 2018. Tria provides support and assistance to the General Manager in running the care home on a day-to-day basis. Tria is involved in leading and supporting the nurses to provide excellent care services to those we support.
Louisa MoyoJob Title Senior Registered NurseJoined 2022
I was born in a small village in Zimbabwe called Ntabazinduna ( mountain of the chiefs), on the outskirts of Bulawayo.
Our house was a stone's throw from the main government hospital called Mpilo - meaning Health.
I always loved to see doctors and nurses go in and out of the hospital, but I never thought I would be a nurse one day.
I came to the UK in November 1999. I began working in Westlake House in 2002 for 6 months and came back in 2004 until 2019. Now l’m back again after a 3-year absence.
Westlake has always felt like my hometown to me. Wherever I’ve been, l always wished to come back home to Westlake House. What a great Home, a great team and supportive management.
There is no place like Westlake House; our residents, relatives and visitors all echo the same sentiments.
Our house was a stone's throw...
I was born in a small village in Zimbabwe called Ntabazinduna ( mountain of the chiefs), on the outskirts of Bulawayo.Our house was a stone's throw from the main government hospital called Mpilo - meaning Health.
I always loved to see doctors and nurses go in and out of the hospital, but I never thought I would be a nurse one day.
I came to the UK in November 1999. I began working in Westlake House in 2002 for 6 months and came back in 2004 until 2019. Now l’m back again after a 3-year absence.
Westlake has always felt like my hometown to me. Wherever I’ve been, l always wished to come back home to Westlake House. What a great Home, a great team and supportive management.
There is no place like Westlake House; our residents, relatives and visitors all echo the same sentiments.
When l do retire, l will be forever grateful for having been part of this fine establishment and having had the opportunity to fulfil my childhood dream.
Charlotte BrookingJob Title Home AdministratorJoined 2023
I started working at Westlake House in August 2023.
I began my career in care in 2013 as a support worker and went on to work as a Senior Team...
I started working at Westlake House in August 2023.
I began my career in care in 2013 as a support worker and went on to work as a Senior Team Leader, later moving into care administration and care recruitment. I am very passionate about the care industry and strive to ensure that my team and I deliver the best quality service to our residents and their families.
Mia WilliamsJob Title Admin AssistantJoined 2026
I joined Barchester Care at Westlake House in April 2026 as an Administrative Assistant. Since starting, everyone at Westlake House has been...
I joined Barchester Care at Westlake House in April 2026 as an Administrative Assistant. Since starting, everyone at Westlake House has been incredibly lovely and welcoming, which has made settling into the role a really positive experience.
I have been working in the healthcare sector since 2024, and I’m excited to continue developing my skills and begin this new chapter with Barchester at Westlake House. I’m also really looking forward to getting to know the residents and being part of creating a warm, supportive environment for everyone.
I look forward to contributing to the team and supporting the important work we do.
Peter EmblingJob Title Maintenence ManagerJoined 2017
Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great...
Before my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.
My role means that every day is different; one-minute l am a plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.
Dave JacksonJob Title Maintenance OfficerJoined 2019
After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change....
After 20 years as a Customer Services Manager for a local Housing Association once taking voluntary redundancy I decided on a complete career change. I took a minibus driving course, brushed up my DIY skills and became a Maintenance Assistant.
Now there is no greater job satisfaction than as part of the Westlake Maintenance Team giving the best possible customer service we can to our residents, fixing whatever needs to be fixed and sharing the experiences as we go out on one of our regular trips in the minibus.
Making a difference during their stay with us is what it is all about and getting to know the residents and their families and learning about their varied and amazing lives makes the job all the more enjoyable.
Pearl ReteiJob Title Head HousekeeperJoined 2020
Pearl joined Westlake House in April 2020. Pearl has many years of experience in a similar role. She has brought a refreshing new enthusiasm to our housekeeping team and our residents.
Rosie DuhigJob Title Activities CoordinatorJoined 2024
I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about...
I joined the Barchester family in November 2024 and have instantly felt welcome and supported. As an activity coordinator, I am passionate about getting to know our residents and delivering person-centred care and activities to all residents, an approach supported by a holistic, whole-home view.
I have been in a Care support role since 2019 and an Activity Coordinator since 2020. I love that my role brings laughter and joy to others. It is so wonderful seeing people engaging in an activity they enjoy and interacting with each other. I am very passionate about Intergenerational projects, as something magical happens when old and young get together.
Katie Job Title Activities assistantJoined 2026
We’re delighted to introduce Katie, our new Activities assistant!
We’re looking forward to seeing the enthusiasm, creativity, and positive energy...
We’re delighted to introduce Katie, our new Activities assistant!
We’re looking forward to seeing the enthusiasm, creativity, and positive energy she will bring to the role.Katie's hobbies include arts & crafts, playing the ukulele and social conversations. She is looking forward to meeting everyone and getting to know all our wonderful residents!
Welcome to the team, Katie! We’re so happy to have you with us!
Florica NegreanJob Title Senior Carer & Speak Up ChampionJoined 2022
My name is Florica Negrean, and I joined Barchester Healthcare in 2022 as a Senior Carer. I have worked in residential care for many years, and I...
My name is Florica Negrean, and I joined Barchester Healthcare in 2022 as a Senior Carer. I have worked in residential care for many years, and I really enjoy getting to know residents and finding out about them and their lives.
I have been one of the Speak Up Champions at Westlake House since 2023. I am very passionate about my role and ensuring that our residents and staff all feel safe and happy.
Yamil JuriJob Title Care PractitionerJoined 2021
My name is Yamil, and I have been working at Westlake House since October 2021 as a Care Practitioner.
I love my role, which involves supporting the...
My name is Yamil, and I have been working at Westlake House since October 2021 as a Care Practitioner.I love my role, which involves supporting the care team as well as the nurses with clinical tasks; it has a great variety, and no two days are the same. I enjoy helping the residents, talking about their lives and getting to know them and their families.
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