Submit a Review for Brockwell Court Care Home
9 Cobden Street, Consett, DH8 6AH
View full details of Brockwell Court Care HomeLatest Reviews for Brockwell Court Care Home
03 June 2026
My Dad was fast tracked into Brockwell Court Care Home. We were met by the manager Paula who was helpful & kind from the start. During my Dad's stay he received the care that as a family we all hoped for. The nurses & care staff were outstanding, nothing was ever a problem & were always very
approachable. They didn't just look after my Dad but looked after the whole family when visiting him.
A special shout out to Deb's & Debra who were a great comfort to our family when my Dad passed away. They both showed compassion & respect, we can't thank you both enough for your kindness & hugs. Will definitely recommend this outstanding Care Home.
20 April 2026
Brockwell Court needs some updating, furniture in residents room is tired, curtains were soiled, we have supplied our own curtains now .
The bedroom window is drafty.
On approach the entrance has cigarette ends scattered around, often residents and visitors are smoking at the entrance, causing
other visitors to walk through plumes of smoke, there is a large tin situated on a bistro table at the entrance where cigarette ends are put in, however, many are scattered around.
Staff do use a memorial seat away from the entrance to smoke- I have witnessed, however, a member of staff vaping at the entrance .
There is often agency staff on which does not give continuous care to residents as they do not know them or their needs.
Staff are pleasant and helpful.
17 April 2026
I would just like to thank the Manager and her team for taking such good care of my mam. We are 18 months into a dreadful disease and have been in two other care homes and hospice care and I have to say the level of care and compassion we have received has been outstanding.
When you are going
through such an awful time, prompt and quick care is so necessary and The manager has certainly gone out of her way to make sure this has happened. The nurses and carers cannot help you enough. I realise that things take time as they have so many residents to take care of, but they always get to mam and treat her with respect and professionalism. Thank you Brockwell team you are literally amazing.
06 October 2025
lovley friendly staff, lovley place looking after the residents really well nothing is too much trouble for the lasses, made to feel right at home to home for the resident and the family. no concerns
16 September 2025
Love the positivity and warmth of staff. My brother gets timely care, is well hydrated, and has nourishing meals
His care needs are met 100%. No omissions sinces coming her 5 months ago.
However the hygiene of the environment is poor, the damaged furniture and furnishings are demoralising.
The
carpet and lift areas are v. dirty.
20 May 2024
My dad has been in Brockwell Court Care Home for a year, the staff are all amazing with him, including the cleaners and maintenance team.
They encourage him to take part in the activities, which he does now.
The care they give my dad, in all aspects, is excellent and they are all so welcoming to
myself and family.
I am always in the knowledge that my dad is taken the best care of.
20 May 2024
My mother stayed at Brockwell Court Care Home for respite due to myself and my partner going on holiday. This was the second time she had stayed here and it was her own choice to return. She stated that the staff and home were really good and looked after her very well. She has stated she would not
hesitate to return back to Brockwell Court.
15 May 2024
Could not have wished for my gran to be in a better facility. The constant show of care is beyond what I could've wanted. All staff are extremely well-trained and the rapport they build with service users and their families is truly compassionate. Gran, unfortunately, moved out to another home
however cried for three days straight that she wanted to go back to Brockwell Court Care Home. All staff we spoke to regarding her coming back were so supportive and we, as a family, could not be happier with the home. Great work everyone, you're like an adopted family.
15 May 2024
My auntie loves being in Brockwell Court Care Home in Consett. The place is always full of life and always something going on. Lots os activities and always lots of interaction between the staff and residents.
Talking of the staff, they are always friendly, very approachable and willing to go the
extra mile for visitors and most importantly, the people they are looking after.
10 out of 10.
15 May 2024
As soon as you walk through the main doors at Brockwell Court Care Home, there is an instant friendly, caring atmosphere, care staff are so dedicated to their roles. My mam is in a temporary bed looking to become permanent. All care staff do an amazing job. I wouldn't have my mother anywhere else.
Activities are very well coordinated, fantastic place!
23 November 2023
Having spent twelve weeks in the care home following a bad accident, my eyes were open to the hardworking team that's there. Nothing seemed to put them off, looking after all the needs of everyone and doing it in a very professional way. The younger staff members were so switched on to the job as
well, all seemed happy and smiling all the time. The older staff, some with a lot of years service, says something about the place. After a bit of a mix up at my time of leaving, a manager and supervisor jumped into a car and followed the ambulance to my home then got me into a wheelchair and got me into my house, to me they went above and beyond their jobs. Thank you all.
14 September 2023
I would recommend Brockwell Court Care Home to everyone, family and friends. Staff are all great, nothing is a bother to them all. They have made my stay here amazing, made me laugh etc. Keep up the good work everyone.
14 September 2023
As soon as I arrived, I was made welcome, and the support of the staff was second to nine. There is nothing too much trouble for them. The care home is clean, food is good and plenty. Staff have helped me to recover so quickly, all because of their kindness and support.
17 March 2023
The care home seems very friendly. The staff are good to talk to. The residents are very friendly. Plenty to do every day if you want to take part. Staff are kept very busy. The rooms are big enough for people. Good are outside for residents. Good for family parking, and also near the town centre
and all the shops nearby. Overall, care home is o.k.
19 April 2022
I have lived here for 2-years and 4-months, I get fantastic care from the care staff, and they treat me really well. You wouldn't get this good care if you lived in a five-star hotel. The home is clean, and my room is a good size. I have no complaints.
07 April 2022
The phone system is rubbish and needs updating. Mum is dissatisfied with the food quality and the variety is limited.
06 January 2022
The staff and management could not have been more thoughtful and caring towards refreshing my cousins attitude and outlook towards her future. I could not be happier with the care and friendly attitude of the staff towards my cousin.
15 July 2021
Would just like to thank all the staff for taking care of my mam, after being told she had gone onto palliative care, she sadly passed on 4th July, but you treated us and mam with the utmost respect. Thank you all again from the bottom of my heart.
10 June 2021
The staff are always very welcoming. The friend I come to visit is well cared for and is very content, and has been ever since he came, about 2 years ago. The food is something he really enjoys. The care he gets could not be improved on.
10 June 2021
A very pleasant place to visit with friendly, helpful staff.
Latest Reviews for Brockwell Court Care Home
03 June 2026
My Dad was fast tracked into Brockwell Court Care Home. We were met by the manager Paula who was helpful & kind from the start. During my Dad's stay he received the care that as a family we all hoped for. The nurses & care staff were outstanding, nothing was ever a problem & were always very
approachable. They didn't just look after my Dad but looked after the whole family when visiting him.
A special shout out to Deb's & Debra who were a great comfort to our family when my Dad passed away. They both showed compassion & respect, we can't thank you both enough for your kindness & hugs. Will definitely recommend this outstanding Care Home.
20 April 2026
Brockwell Court needs some updating, furniture in residents room is tired, curtains were soiled, we have supplied our own curtains now .
The bedroom window is drafty.
On approach the entrance has cigarette ends scattered around, often residents and visitors are smoking at the entrance, causing
other visitors to walk through plumes of smoke, there is a large tin situated on a bistro table at the entrance where cigarette ends are put in, however, many are scattered around.
Staff do use a memorial seat away from the entrance to smoke- I have witnessed, however, a member of staff vaping at the entrance .
There is often agency staff on which does not give continuous care to residents as they do not know them or their needs.
Staff are pleasant and helpful.
17 April 2026
I would just like to thank the Manager and her team for taking such good care of my mam. We are 18 months into a dreadful disease and have been in two other care homes and hospice care and I have to say the level of care and compassion we have received has been outstanding.
When you are going
through such an awful time, prompt and quick care is so necessary and The manager has certainly gone out of her way to make sure this has happened. The nurses and carers cannot help you enough. I realise that things take time as they have so many residents to take care of, but they always get to mam and treat her with respect and professionalism. Thank you Brockwell team you are literally amazing.
06 October 2025
lovley friendly staff, lovley place looking after the residents really well nothing is too much trouble for the lasses, made to feel right at home to home for the resident and the family. no concerns
16 September 2025
Love the positivity and warmth of staff. My brother gets timely care, is well hydrated, and has nourishing meals
His care needs are met 100%. No omissions sinces coming her 5 months ago.
However the hygiene of the environment is poor, the damaged furniture and furnishings are demoralising.
The
carpet and lift areas are v. dirty.
20 May 2024
My dad has been in Brockwell Court Care Home for a year, the staff are all amazing with him, including the cleaners and maintenance team.
They encourage him to take part in the activities, which he does now.
The care they give my dad, in all aspects, is excellent and they are all so welcoming to
myself and family.
I am always in the knowledge that my dad is taken the best care of.
20 May 2024
My mother stayed at Brockwell Court Care Home for respite due to myself and my partner going on holiday. This was the second time she had stayed here and it was her own choice to return. She stated that the staff and home were really good and looked after her very well. She has stated she would not
hesitate to return back to Brockwell Court.
15 May 2024
Could not have wished for my gran to be in a better facility. The constant show of care is beyond what I could've wanted. All staff are extremely well-trained and the rapport they build with service users and their families is truly compassionate. Gran, unfortunately, moved out to another home
however cried for three days straight that she wanted to go back to Brockwell Court Care Home. All staff we spoke to regarding her coming back were so supportive and we, as a family, could not be happier with the home. Great work everyone, you're like an adopted family.
15 May 2024
My auntie loves being in Brockwell Court Care Home in Consett. The place is always full of life and always something going on. Lots os activities and always lots of interaction between the staff and residents.
Talking of the staff, they are always friendly, very approachable and willing to go the
extra mile for visitors and most importantly, the people they are looking after.
10 out of 10.
15 May 2024
As soon as you walk through the main doors at Brockwell Court Care Home, there is an instant friendly, caring atmosphere, care staff are so dedicated to their roles. My mam is in a temporary bed looking to become permanent. All care staff do an amazing job. I wouldn't have my mother anywhere else.
Activities are very well coordinated, fantastic place!
23 November 2023
Having spent twelve weeks in the care home following a bad accident, my eyes were open to the hardworking team that's there. Nothing seemed to put them off, looking after all the needs of everyone and doing it in a very professional way. The younger staff members were so switched on to the job as
well, all seemed happy and smiling all the time. The older staff, some with a lot of years service, says something about the place. After a bit of a mix up at my time of leaving, a manager and supervisor jumped into a car and followed the ambulance to my home then got me into a wheelchair and got me into my house, to me they went above and beyond their jobs. Thank you all.
14 September 2023
I would recommend Brockwell Court Care Home to everyone, family and friends. Staff are all great, nothing is a bother to them all. They have made my stay here amazing, made me laugh etc. Keep up the good work everyone.
14 September 2023
As soon as I arrived, I was made welcome, and the support of the staff was second to nine. There is nothing too much trouble for them. The care home is clean, food is good and plenty. Staff have helped me to recover so quickly, all because of their kindness and support.
17 March 2023
The care home seems very friendly. The staff are good to talk to. The residents are very friendly. Plenty to do every day if you want to take part. Staff are kept very busy. The rooms are big enough for people. Good are outside for residents. Good for family parking, and also near the town centre
and all the shops nearby. Overall, care home is o.k.
19 April 2022
I have lived here for 2-years and 4-months, I get fantastic care from the care staff, and they treat me really well. You wouldn't get this good care if you lived in a five-star hotel. The home is clean, and my room is a good size. I have no complaints.
07 April 2022
The phone system is rubbish and needs updating. Mum is dissatisfied with the food quality and the variety is limited.
06 January 2022
The staff and management could not have been more thoughtful and caring towards refreshing my cousins attitude and outlook towards her future. I could not be happier with the care and friendly attitude of the staff towards my cousin.
15 July 2021
Would just like to thank all the staff for taking care of my mam, after being told she had gone onto palliative care, she sadly passed on 4th July, but you treated us and mam with the utmost respect. Thank you all again from the bottom of my heart.
10 June 2021
The staff are always very welcoming. The friend I come to visit is well cared for and is very content, and has been ever since he came, about 2 years ago. The food is something he really enjoys. The care he gets could not be improved on.
10 June 2021
A very pleasant place to visit with friendly, helpful staff.