Brockwell Court Care Home

9 Cobden Street, Consett DH8 6AH

Brockwell Court Care Home is located in the centre of Consett, Durham, and is ideal for getting around easily.

The home is very relaxing with bright, airy spaces throughout. Outdoors, the home has a landscaped garden which offers peace and quiet for residents to enjoy away from the hustle and bustle.

Brockwell Court offers a variety of care dependent on the individual needs of the residents - care plans are personalised to each person. Residential care, nursing care and respite care are all available at Brockwell Court.

Group: Four Seasons Health Care

Person in charge: Natalie Graham (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brockwell Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Brockwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Brockwell Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.848 for Brockwell Court Care Home is calculated as follows: ( (40 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.7 Points relating to the number of positive Reviews for Brockwell Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Brockwell Court Care Home has a Review Score of 8.5 (8.548) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brockwell Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brockwell Court Care Home

  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

All very caring and thoughtful staff and I cannot have wished for better. I am 90 years old.

How likely would you be to recommend Brockwell Court Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Brockwell Court Care Home responded to this review on 02 May 2018:

Thank you, Anne, for sharing your experience of Brockwell Court Care Home. We are pleased to hear that it has been so positive and appreciate you taking the time to let us know how we are doing. Have a wonderful day.

My father spent time here in respite care whilst I was on holiday and he and I couldn't be happier with the support and care he received.
The girls on the care team were so lovely with him and I had a great holiday knowing he was safe. Thank you, girls!

How likely would you be to recommend Brockwell Court Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Brockwell Court Care Home responded to this review on 12 Apr 2018:

Thank you, William, for your comments about your recent experience at Brockwell Court Care home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother was made most welcome and comfortable at Brockwell Court, many thanks to the wonderful staff. It was very easy for her to become accustomed to the environment with excellent facilities and surroundings.

How likely would you be to recommend Brockwell Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife was moved from another care home at the end of November 2016 to Brockwell Court and so far I have found the staff to be very helpful and caring towards my her, myself and my family when we have visited her. I would like to thank them for all their help so far in making my wife very comfortable in her first few months.

How likely would you be to recommend Brockwell Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   4.9 out of 5

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