Submit a Review for The Heathers
Gorsemoor Road, Heath Hayes, Cannock, WS12 3HR
View full details of The HeathersLatest Reviews for The Heathers
02 April 2026
My mother came into the nursing home in December 2023,she has been extremely happy with her care,the staff are very caring and kind,she enjoys her food and has come on in her general health,the staff make time to interact with her, overall I'm very pleased with the care she gets
31 March 2026
Mom has been at the care home since December 2025. The home is always clean, carers and staff are always approachable, nothing is too much trouble. Mom is always complementary about the food and service provided. I would recommend this home to anyone as outstanding.
31 March 2026
My mum had been at the Heathers now for almost 3 years. My review is based on my latest experience as with all homes there will be good days and not so good days. Overall the care from the staff at the Heathers is very good as everybody cares.
Thursday was a fantastic day as it was my mum's 96th
birthday. Lisa the new activities coordinator made my mums day. It's the simple things that matter and she went above and beyond with her thoughtful and caring way. Lisa is bright and she has made such a difference in such a short time and has brought the Heathers to life with the activities which residents are now enjoying.
Six stars today for Lisa and the team who made someone's day special..
Thank you
20 March 2026
My wife was moved from another care home to the Heathers. She has dementia/Alzheimer's and is bed bound. I have found the care and attention provided by the Heathers to be exceptional. All the staff at the Heathers show good care and respect to all of the residents. The facilities are bright clean
and well cared for. Staff are very good from management, office, carers, house keeping, kitchen to maintenance any concerns can be addressed. Would most certainly recommend the Heathers to anyone.
11 February 2026
Today was my dad's 90th birthday ' he resides at the Heather's nursing home with my mom. We shared a lovely day with them both. The staff decorated his room with banner's and balloons ' a cake was given to him and all the staff visited him and sang happy Birthday. Both my parents look so well and
happy together ' it's a pleasure to visit them and as a family we don't have to worry about them as they are cared for so well' all the staff are so lovely and friendly and very caring ' we are very pleased with the care and support you provide. Thank you all so much .X
30 December 2025
My mother-in-law was cared for 3 weeks at The Heathers before sadly passing away. She was treated with dignity & concern & respect at all times by the care staff & D2A manager, as well as the receptionist.
18 December 2025
The experience at The Heathers was superb, We were fully informed and advised about everything. The care was fantastic, The Heathers is staffed by empathetic knowledgeable personnel, my mother was treated with dignity and respect throughout.
05 December 2025
My mum passed away in June with Alzheimers after five happy years receiving excellent care throughout her stay. The care & office staff at the home were amazing. My mum received CHC funding so the home was one of two choices given by the NHS. The Heathers was closer to her family home & therefore
easier for friends and family to visit. Our experience was turned on its head however after her last NHS CHC review in Oct 2024 led to funding being withdrawn. We immediately appealed following advice from the team at the home who couldn't understand it at all. The appeal was subsequently successful, however, the relentless pressure put on me to settle outstanding fees when the finance team/head office were well aware of the impending appeal was incredibly distressing at a time when I had been told my mum had a few weeks to live. If your loved one is in receipt of CHC funding, I would encourage you to think carefully before placing them there as the experience haunts me to this day.
11 April 2025
Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.
From Admin too care staff and handymen all were friendly and efficient.
On
the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.
28 June 2024
My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and
dedicated team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!
01 May 2024
We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!
27 February 2024
Both my parents have been in the Heathers since October 2023. They have now sadly passed away within a short time of each other. Whilst we are grieving we are also immensely thankful that their last stages of life were spent at The Heathers. Each and every member of staff has shown such respect and
love for our parents. Words cannot do justice to the kindness that has been shown to them. The Heathers is a shining example of how a home should be run.
26 February 2024
My sister was assigned to The Heathers after being discharged from the hospital. Whenever anybody has to go into a care home, there are concerns about how the care home cares for their patients.
During the few days my sister was at The Heathers, communication, care, friendliness and attitude from
all the staff, whom I came in contact with were outstanding, in fact, it was excellent.
When visiting, we were made very welcome, staff always had time to answer our questions. All in all, we are very impressed, so well done, The Heathers.
22 February 2024
I have already written a review about the care my mother and father were receiving at The Heathers where they were admitted in the palliative care stage of their life last year. This review relates to the passing of both my parents recently and the care both they and myself, my sister received in
the final stages of their life. To say this was exemplary would be an understatement. The care and kindness shown to us all was well beyond expectation from all staff, both day and night. Whilst their passing is sad we are able to keep the happy memories of our parents right up until the last moment. I cannot thank the staff enough for what they gave us. This is what end-of-life care should look like.
06 February 2024
Myself, my sister and husband visited our auntie today and were extremely impressed with what we saw. My auntie has only been in just over a month and the difference in her is unbelievable. We travelled quite a way and the welcome and hospitality we received was wonderful. We can honestly say it is
by far the nicest care home we have ever visited. The place is immaculate, the staff are so lovely and the food excellent. The care she is receiving is second to none. We left knowing she is being very well looked after and she is so happy in there.
24 January 2024
My mother was sent here from hospital for respite. In a matter of three days, the difference in my mom was outstanding. They got her walking and eating well and everybody was so kind and helpful. Top marks for The Heathers Nursing Home.
20 December 2023
My mother was a resident at the Heathers Nursing Home for six months. All the staff are a credit to the home. All the time she was there the care, support, and friendliness of all the people we came into contact with was second to none. My mom was treated with dignity and care at all times we were
never worried when we left her after visiting as we knew she was in good hands. Nothing was too much trouble and they made her very comfortable. We really can't thank the staff enough.
20 December 2023
My Father was looked after by the fantastic staff at The Heathers Nursing Home Cannock, we could not fault a thing and would definitely recommend the nursing home it was absolutely fantastic.
Kind regards.
27 October 2023
We were all so worried about mum before she went to hospital then she collapsed at home at the age of 102, an amazing lady who had looked after not only herself but a disabled son too. When The Heathers took her in for her final days it was like a light at the end of a very long bleak tunnel. Your
wonderful staff were so kind and considerate and helped us as well. Many many thanks to you all.
13 July 2023
As the nominated 'next of kin' of your resident (he had no family at all) we were very impressed with the care given to him during his three weeks at The Heathers, receiving palliative care.
Latest Reviews for The Heathers
02 April 2026
My mother came into the nursing home in December 2023,she has been extremely happy with her care,the staff are very caring and kind,she enjoys her food and has come on in her general health,the staff make time to interact with her, overall I'm very pleased with the care she gets
31 March 2026
Mom has been at the care home since December 2025. The home is always clean, carers and staff are always approachable, nothing is too much trouble. Mom is always complementary about the food and service provided. I would recommend this home to anyone as outstanding.
31 March 2026
My mum had been at the Heathers now for almost 3 years. My review is based on my latest experience as with all homes there will be good days and not so good days. Overall the care from the staff at the Heathers is very good as everybody cares.
Thursday was a fantastic day as it was my mum's 96th
birthday. Lisa the new activities coordinator made my mums day. It's the simple things that matter and she went above and beyond with her thoughtful and caring way. Lisa is bright and she has made such a difference in such a short time and has brought the Heathers to life with the activities which residents are now enjoying.
Six stars today for Lisa and the team who made someone's day special..
Thank you
20 March 2026
My wife was moved from another care home to the Heathers. She has dementia/Alzheimer's and is bed bound. I have found the care and attention provided by the Heathers to be exceptional. All the staff at the Heathers show good care and respect to all of the residents. The facilities are bright clean
and well cared for. Staff are very good from management, office, carers, house keeping, kitchen to maintenance any concerns can be addressed. Would most certainly recommend the Heathers to anyone.
11 February 2026
Today was my dad's 90th birthday ' he resides at the Heather's nursing home with my mom. We shared a lovely day with them both. The staff decorated his room with banner's and balloons ' a cake was given to him and all the staff visited him and sang happy Birthday. Both my parents look so well and
happy together ' it's a pleasure to visit them and as a family we don't have to worry about them as they are cared for so well' all the staff are so lovely and friendly and very caring ' we are very pleased with the care and support you provide. Thank you all so much .X
30 December 2025
My mother-in-law was cared for 3 weeks at The Heathers before sadly passing away. She was treated with dignity & concern & respect at all times by the care staff & D2A manager, as well as the receptionist.
18 December 2025
The experience at The Heathers was superb, We were fully informed and advised about everything. The care was fantastic, The Heathers is staffed by empathetic knowledgeable personnel, my mother was treated with dignity and respect throughout.
05 December 2025
My mum passed away in June with Alzheimers after five happy years receiving excellent care throughout her stay. The care & office staff at the home were amazing. My mum received CHC funding so the home was one of two choices given by the NHS. The Heathers was closer to her family home & therefore
easier for friends and family to visit. Our experience was turned on its head however after her last NHS CHC review in Oct 2024 led to funding being withdrawn. We immediately appealed following advice from the team at the home who couldn't understand it at all. The appeal was subsequently successful, however, the relentless pressure put on me to settle outstanding fees when the finance team/head office were well aware of the impending appeal was incredibly distressing at a time when I had been told my mum had a few weeks to live. If your loved one is in receipt of CHC funding, I would encourage you to think carefully before placing them there as the experience haunts me to this day.
11 April 2025
Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.
From Admin too care staff and handymen all were friendly and efficient.
On
the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.
28 June 2024
My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and
dedicated team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!
01 May 2024
We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!
27 February 2024
Both my parents have been in the Heathers since October 2023. They have now sadly passed away within a short time of each other. Whilst we are grieving we are also immensely thankful that their last stages of life were spent at The Heathers. Each and every member of staff has shown such respect and
love for our parents. Words cannot do justice to the kindness that has been shown to them. The Heathers is a shining example of how a home should be run.
26 February 2024
My sister was assigned to The Heathers after being discharged from the hospital. Whenever anybody has to go into a care home, there are concerns about how the care home cares for their patients.
During the few days my sister was at The Heathers, communication, care, friendliness and attitude from
all the staff, whom I came in contact with were outstanding, in fact, it was excellent.
When visiting, we were made very welcome, staff always had time to answer our questions. All in all, we are very impressed, so well done, The Heathers.
22 February 2024
I have already written a review about the care my mother and father were receiving at The Heathers where they were admitted in the palliative care stage of their life last year. This review relates to the passing of both my parents recently and the care both they and myself, my sister received in
the final stages of their life. To say this was exemplary would be an understatement. The care and kindness shown to us all was well beyond expectation from all staff, both day and night. Whilst their passing is sad we are able to keep the happy memories of our parents right up until the last moment. I cannot thank the staff enough for what they gave us. This is what end-of-life care should look like.
06 February 2024
Myself, my sister and husband visited our auntie today and were extremely impressed with what we saw. My auntie has only been in just over a month and the difference in her is unbelievable. We travelled quite a way and the welcome and hospitality we received was wonderful. We can honestly say it is
by far the nicest care home we have ever visited. The place is immaculate, the staff are so lovely and the food excellent. The care she is receiving is second to none. We left knowing she is being very well looked after and she is so happy in there.
24 January 2024
My mother was sent here from hospital for respite. In a matter of three days, the difference in my mom was outstanding. They got her walking and eating well and everybody was so kind and helpful. Top marks for The Heathers Nursing Home.
20 December 2023
My mother was a resident at the Heathers Nursing Home for six months. All the staff are a credit to the home. All the time she was there the care, support, and friendliness of all the people we came into contact with was second to none. My mom was treated with dignity and care at all times we were
never worried when we left her after visiting as we knew she was in good hands. Nothing was too much trouble and they made her very comfortable. We really can't thank the staff enough.
20 December 2023
My Father was looked after by the fantastic staff at The Heathers Nursing Home Cannock, we could not fault a thing and would definitely recommend the nursing home it was absolutely fantastic.
Kind regards.
27 October 2023
We were all so worried about mum before she went to hospital then she collapsed at home at the age of 102, an amazing lady who had looked after not only herself but a disabled son too. When The Heathers took her in for her final days it was like a light at the end of a very long bleak tunnel. Your
wonderful staff were so kind and considerate and helped us as well. Many many thanks to you all.
13 July 2023
As the nominated 'next of kin' of your resident (he had no family at all) we were very impressed with the care given to him during his three weeks at The Heathers, receiving palliative care.