The Heathers

Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
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9.4 49 Reviews
  • The Heathers, Cannock
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.
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Care Provided by The Heathers

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

These prices are only a guideline, please contact The Heathers to find out the exact price for your requirements.

Contact The Heathers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Heathers to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (49)

9.4

The Heathers has a Review Score of 9.4 (9.430) out of 10, based on 11 reviews in the last 2 years.
Over all time The Heathers has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Heathers
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Total of 49, showing 1-20
Review from B H (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into the nursing home in December 2023,she has been extremely happy with her care,the staff are very caring and kind,she enjoys her food and has come on in her general health,the staff make time to interact with her, overall I'm very pleased with the care she gets
Reply from Laura Hughes, Office Manager at The HeathersThank you so much for your kind and thoughtful feedback. We're delighted to hear that your mother has settled in so well since joining us in December 2023 and that she is happy and thriving in our care.
Our team takes great pride in providing compassionate, person-centred support, so it's wonderful to know that their kindness and dedication have made such a positive difference. We're also pleased that your mother is enjoying the meals and that you've seen an improvement in her overall health and wellbeing.
Your feedback truly means a lot to us, and we're grateful for your trust and support. Please don't hesitate to reach out if there's ever anything more we can do.
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Review from Joe J (Son of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been at the care home since December 2025. The home is always clean, carers and staff are always approachable, nothing is too much trouble. Mom is always complementary about the food and service provided. I would recommend this home to anyone as outstanding.
Reply from Laura Hughes, Office Manager at The HeathersThank you so much for your kind feedback. We truly appreciate you taking the time to share your experience with our care home.

Our team is dedicated to providing a safe, comfortable, and supportive environment for all our residents, and it means a great deal to know that our efforts have made a positive impact. Your kind words will be shared with the team, who strive every day to deliver the highest standard of care.

If there is ever anything more we can do for you or your loved one, please don't hesitate to reach out.
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Review from R W (Son of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been at the Heathers now for almost 3 years. My review is based on my latest experience as with all homes there will be good days and not so good days. Overall the care from the staff at the Heathers is very good as everybody cares.


Thursday was a fantastic day as it was my mum's 96th

birthday. Lisa the new activities coordinator made my mums day. It's the simple things that matter and she went above and beyond with her thoughtful and caring way. Lisa is bright and she has made such a difference in such a short time and has brought the Heathers to life with the activities which residents are now enjoying.


Six stars today for Lisa and the team who made someone's day special..


Thank you

Reply from Laura Hughes, Office Manager at The HeathersThank you so much for your kind feedback. We truly appreciate you taking the time to share your experience with our care home.

Our team is dedicated to providing a safe, comfortable, and supportive environment for all our residents, and it means a great deal to know that Lisa our Activities Coordinator has made a positive impact.
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Review from Brian S (Husband of Resident) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved from another care home to the Heathers. She has dementia/Alzheimer's and is bed bound. I have found the care and attention provided by the Heathers to be exceptional. All the staff at the Heathers show good care and respect to all of the residents. The facilities are bright clean and
well cared for. Staff are very good from management, office, carers, house keeping, kitchen to maintenance any concerns can be addressed. Would most certainly recommend the Heathers to anyone.
Reply from Laura Hughes, Office Manager at The HeathersThank you so much for your kind review of our Nursing Home. We truly appreciate you taking the time to share your experience-it means a great deal to our team and helps us continue providing the best possible care.
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Review from Sandra R (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was my dad's 90th birthday ' he resides at the Heather's nursing home with my mom. We shared a lovely day with them both. The staff decorated his room with banner's and balloons ' a cake was given to him and all the staff visited him and sang happy Birthday. Both my parents look so well and
happy together ' it's a pleasure to visit them and as a family we don't have to worry about them as they are cared for so well' all the staff are so lovely and friendly and very caring ' we are very pleased with the care and support you provide. Thank you all so much .X
Reply from Tracey Burke, Home Manager at The HeathersThank you very much for your lovely review; I will share your comments with the staff team. It is a pleasure to care for your parents and we all take pleasure in seeing them enjoying spending time with each other.
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Review from A B (Daughter-in-law of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law was cared for 3 weeks at The Heathers before sadly passing away. She was treated with dignity & concern & respect at all times by the care staff & D2A manager, as well as the receptionist.
Reply from Tracey Burke, Home Manager at The HeathersThank you very much for your kind words which I have shared with our team.
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Review from J B (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience at The Heathers was superb, We were fully informed and advised about everything. The care was fantastic, The Heathers is staffed by empathetic knowledgeable personnel, my mother was treated with dignity and respect throughout.
Reply from Paul O'Grady, Operations Director at The HeathersThank you for your kind words. We always aim to meet the needs of our service users and greatly appreciate positive feedback. i will share this with Tracey and all the team who will be delighted and very grateful for your comments.
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Review from Adrian P (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum passed away in June with Alzheimers after five happy years receiving excellent care throughout her stay. The care & office staff at the home were amazing. My mum received CHC funding so the home was one of two choices given by the NHS. The Heathers was closer to her family home & therefore easier
for friends and family to visit. Our experience was turned on its head however after her last NHS CHC review in Oct 2024 led to funding being withdrawn. We immediately appealed following advice from the team at the home who couldn't understand it at all. The appeal was subsequently successful, however, the relentless pressure put on me to settle outstanding fees when the finance team/head office were well aware of the impending appeal was incredibly distressing at a time when I had been told my mum had a few weeks to live. If your loved one is in receipt of CHC funding, I would encourage you to think carefully before placing them there as the experience haunts me to this day.
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Review from Patricia M (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.


From Admin too care staff and handymen all were friendly and efficient.


On

the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.
Reply from Tracey Burke, Home Manager at The HeathersThank you very much for your kind words which I will pass on to the staff team. It was a pleasure to care for your Mum and provide you with support at this sad time.
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Review from Deborah B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and dedicated
team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!
Reply from Helen Cain, Office Manager at The HeathersThank you for your lovely review and kind words. It was a pleasure to care for your Mom and we are pleased to know that you felt supported by our staff, throughout your Mom's stay with us.
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Review from D P (Granddaughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!
Reply from Tracey Burke, Home Manager at The HeathersThankyou for your lovely review, I will share your comments with the staff team.
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Review from A H (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been in the Heathers since October 2023. They have now sadly passed away within a short time of each other. Whilst we are grieving we are also immensely thankful that their last stages of life were spent at The Heathers. Each and every member of staff has shown such respect and
love for our parents. Words cannot do justice to the kindness that has been shown to them. The Heathers is a shining example of how a home should be run.
Reply from Tracey Burke, Home Manager at The HeathersThank you for your lovely comments which I will share with our Staff Team. It was a pleasure to care for your parents and also to get to know you and your family.
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Review from David L (Brother of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was assigned to The Heathers after being discharged from the hospital. Whenever anybody has to go into a care home, there are concerns about how the care home cares for their patients.
During the few days my sister was at The Heathers, communication, care, friendliness and attitude from
all the staff, whom I came in contact with were outstanding, in fact, it was excellent.
When visiting, we were made very welcome, staff always had time to answer our questions. All in all, we are very impressed, so well done, The Heathers.
Reply from Annu Joshi, Office Manager at The HeathersThank you so much for your review. Collectively, in the home we try and create a great experience for not only residents but family members too and try and help in any way we can. I will pass on your kind review to all the staff at our home.
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Review from Julie C (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already written a review about the care my mother and father were receiving at The Heathers where they were admitted in the palliative care stage of their life last year. This review relates to the passing of both my parents recently and the care both they and myself, my sister received in the
final stages of their life. To say this was exemplary would be an understatement. The care and kindness shown to us all was well beyond expectation from all staff, both day and night. Whilst their passing is sad we are able to keep the happy memories of our parents right up until the last moment. I cannot thank the staff enough for what they gave us. This is what end-of-life care should look like.
Reply from Annu Joshi, Office Manager at The HeathersThank you for taking the time to review us at The Heathers. Your positive comments about the staff are fantastic to read - it is lovely for the team to know that they are appreciated!
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Review from Ann C (Niece of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, my sister and husband visited our auntie today and were extremely impressed with what we saw. My auntie has only been in just over a month and the difference in her is unbelievable. We travelled quite a way and the welcome and hospitality we received was wonderful. We can honestly say it is
by far the nicest care home we have ever visited. The place is immaculate, the staff are so lovely and the food excellent. The care she is receiving is second to none. We left knowing she is being very well looked after and she is so happy in there.
Reply from Tracey Burke, Home Manager at The HeathersThank you so much for your lovely review and I am so pleased that you enjoyed your visit. It is a pleasure to look after your aunt and we are very happy that she has settled with us so well.
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Review from Linda B (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent here from hospital for respite. In a matter of three days, the difference in my mom was outstanding. They got her walking and eating well and everybody was so kind and helpful. Top marks for The Heathers Nursing Home.
Reply from Annu Joshi, Office Manager at The HeathersThank you so much for your lovely review. It is an absolute pleasure looking after your mom, she is such a lovely lady and has fit in well with our other residents. I will pass on your lovely comments to all the staff.
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Review from G B (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at the Heathers Nursing Home for six months. All the staff are a credit to the home. All the time she was there the care, support, and friendliness of all the people we came into contact with was second to none. My mom was treated with dignity and care at all times we were never
worried when we left her after visiting as we knew she was in good hands. Nothing was too much trouble and they made her very comfortable. We really can't thank the staff enough.
Reply from Tracey Burke, Home Manager at The HeathersThank you so much for your lovely review. It was a pleasure to care for your Mum. I will pass on your comments to the Staff Team
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Review from Linda M (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was looked after by the fantastic staff at The Heathers Nursing Home Cannock, we could not fault a thing and would definitely recommend the nursing home it was absolutely fantastic.
Kind regards.
Reply from Tracey Burke, Home Manager at The HeathersThank you for your kind comments; it was a privilege to care for your Dad. Thank you for your recommendation and I will pass your comments on to the staff team.
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Review from A C (Son of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all so worried about mum before she went to hospital then she collapsed at home at the age of 102, an amazing lady who had looked after not only herself but a disabled son too. When The Heathers took her in for her final days it was like a light at the end of a very long bleak tunnel. Your wonderful
staff were so kind and considerate and helped us as well. Many many thanks to you all.
Reply from Tracey Burke, Home Manager at The HeathersThank you for your kind comments; it was a privilege to care for your mum. I will pass your comments on to the staff team.
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Review from R B (Next of Kin) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the nominated 'next of kin' of your resident (he had no family at all) we were very impressed with the care given to him during his three weeks at The Heathers, receiving palliative care.
Reply from Tracey Burke, Home Manager at The HeathersThank you so much for your lovely review, I will pass on your kind message to all staff at The Heathers.
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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for The Heathers is calculated as follows: ( (98 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 128 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for The Heathers is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Heathers

What types of Care is The Heathers registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Heathers have?

There are 47 Single Rooms.

What are the Facilities & Services at The Heathers?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Heathers to the centre of Cannock?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has an Enhanced Service - more info.