The Heathers

Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
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9.9 43 Reviews
  • The Heathers, Cannock
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.
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Care Provided by The Heathers

Type of Service

    Nursing Home
  • For a maximum of 47 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul O'Grady and Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (43)

9.9

The Heathers has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years.
Over all time The Heathers has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Heathers
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Total of 43, showing 1-20
Review from Patricia M (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.


From Admin too care staff and handymen all were friendly and efficient.


On

the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you very much for your kind words which I will pass on to the staff team. It was a pleasure to care for your Mum and provide you with support at this sad time.

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Review from Deborah B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and dedicated
team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!
Reply from Helen Cain, Office Manager at The Heathers

Thank you for your lovely review and kind words. It was a pleasure to care for your Mom and we are pleased to know that you felt supported by our staff, throughout your Mom's stay with us.

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Review from D P (Granddaughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!
Reply from Tracey Burke, Home Manager at The Heathers

Thankyou for your lovely review, I will share your comments with the staff team.

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Review from A H (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been in the Heathers since October 2023. They have now sadly passed away within a short time of each other. Whilst we are grieving we are also immensely thankful that their last stages of life were spent at The Heathers. Each and every member of staff has shown such respect and
love for our parents. Words cannot do justice to the kindness that has been shown to them. The Heathers is a shining example of how a home should be run.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you for your lovely comments which I will share with our Staff Team. It was a pleasure to care for your parents and also to get to know you and your family.

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Review from David L (Brother of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was assigned to The Heathers after being discharged from the hospital. Whenever anybody has to go into a care home, there are concerns about how the care home cares for their patients.
During the few days my sister was at The Heathers, communication, care, friendliness and attitude from
all the staff, whom I came in contact with were outstanding, in fact, it was excellent.
When visiting, we were made very welcome, staff always had time to answer our questions. All in all, we are very impressed, so well done, The Heathers.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your review. Collectively, in the home we try and create a great experience for not only residents but family members too and try and help in any way we can. I will pass on your kind review to all the staff at our home.

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Review from Julie C (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already written a review about the care my mother and father were receiving at The Heathers where they were admitted in the palliative care stage of their life last year. This review relates to the passing of both my parents recently and the care both they and myself, my sister received in the
final stages of their life. To say this was exemplary would be an understatement. The care and kindness shown to us all was well beyond expectation from all staff, both day and night. Whilst their passing is sad we are able to keep the happy memories of our parents right up until the last moment. I cannot thank the staff enough for what they gave us. This is what end-of-life care should look like.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you for taking the time to review us at The Heathers. Your positive comments about the staff are fantastic to read - it is lovely for the team to know that they are appreciated!

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Review from Ann C (Niece of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, my sister and husband visited our auntie today and were extremely impressed with what we saw. My auntie has only been in just over a month and the difference in her is unbelievable. We travelled quite a way and the welcome and hospitality we received was wonderful. We can honestly say it is
by far the nicest care home we have ever visited. The place is immaculate, the staff are so lovely and the food excellent. The care she is receiving is second to none. We left knowing she is being very well looked after and she is so happy in there.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you so much for your lovely review and I am so pleased that you enjoyed your visit. It is a pleasure to look after your aunt and we are very happy that she has settled with us so well.

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Review from Brian H (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred from hospital into The Heathers Nursing Home on the 29th of December 2023, already she has gained weight and started walking again with her walking frame. The staff and management have been excellent with her, they go above and beyond. My sister and myself can't thank them
all enough, we haven't seen our Mom eat as well as she has since being there for a long time. Activities staff have been brilliant with her. Thank you all so much for the excellent care.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your lovely review. Your mom is a lovely lady and such a delight to look after. All the staff absolutely enjoy spending time with your mom. I will pass on your kind comments to all staff.

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Review from Linda B (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent here from hospital for respite. In a matter of three days, the difference in my mom was outstanding. They got her walking and eating well and everybody was so kind and helpful. Top marks for The Heathers Nursing Home.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your lovely review. It is an absolute pleasure looking after your mom, she is such a lovely lady and has fit in well with our other residents. I will pass on your lovely comments to all the staff.

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Review from G B (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at the Heathers Nursing Home for six months. All the staff are a credit to the home. All the time she was there the care, support, and friendliness of all the people we came into contact with was second to none. My mom was treated with dignity and care at all times we were never
worried when we left her after visiting as we knew she was in good hands. Nothing was too much trouble and they made her very comfortable. We really can't thank the staff enough.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you so much for your lovely review. It was a pleasure to care for your Mum. I will pass on your comments to the Staff Team

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Review from Linda M (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was looked after by the fantastic staff at The Heathers Nursing Home Cannock, we could not fault a thing and would definitely recommend the nursing home it was absolutely fantastic.
Kind regards.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you for your kind comments; it was a privilege to care for your Dad. Thank you for your recommendation and I will pass your comments on to the staff team.

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Review from A C (Son of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all so worried about mum before she went to hospital then she collapsed at home at the age of 102, an amazing lady who had looked after not only herself but a disabled son too. When The Heathers took her in for her final days it was like a light at the end of a very long bleak tunnel. Your wonderful
staff were so kind and considerate and helped us as well. Many many thanks to you all.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you for your kind comments; it was a privilege to care for your mum. I will pass your comments on to the staff team.

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Review from R B (Next of Kin) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the nominated 'next of kin' of your resident (he had no family at all) we were very impressed with the care given to him during his three weeks at The Heathers, receiving palliative care.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you so much for your lovely review, I will pass on your kind message to all staff at The Heathers.

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Review from Donna W (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Heathers is a lovely home and the staff are very friendly and helpful and care for their residents.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your lovely review, I will pass on your kind message to all staff at The Heathers.

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Review from Richard W (Son of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words don't do The Heathers and the wonderful team of people that work there enough justice. Before we met the team at The Heathers, we were really struggling. The sad reality that old age catches up on us all, coupled with dealing with the reality that you think you can do more than you actually can
and need help. This was a hard one for us all to come to terms with.
Thanks to The Heathers, from the moment you press the bell to enter the building, you are made to feel welcome and get a warm feeling from all. Everyone from the receptionists, cleaners, nurses, and activity/events team who are all brilliant. Two members of staff who got my mum interested in her art again and make her laugh every day and have given her a purpose. The wonderful cooks who make wonderful home-cooked food and deliver it with a smile. Everybody is there to help.
It's a great place to spend your final chapter or maybe a few new chapters and I would highly recommend it if you are struggling.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your kind comments, I'm so glad that all of our team have been able to support and make a difference to your mom's life. I will share your lovely comments with all of our team.

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Review from Bryan S (Son-in-law of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care. Outstanding compassion. Outstanding team. An outstanding nursing home.
The mother-in-law was only in The Heathers for a short period for end-of-life palliative care.
We could not have asked for more. She called The Heathers her new home and was looked after like family. Everyone
showed so much kindness and respect. She loved them all, as they did her.
We will always be grateful for the dedication of the nursing staff to keep her comfortable while the carers made her feel special with their kindness, respect and care.
We were so grateful for the support given and the willingness of all to take the time to talk to us through this difficult time.
Thanks again to the nurses, carers, kitchen staff, cleaners, maintenance and administrators, you all make The Heathers a lovely home.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your lovely comments, it was a pleasure looking after your mother-in-law, she was such a lovely lady and a pleasure to look after. I will ensure staff are made aware of your feedback.

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Review from David S (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having my mum transferred here from hospital to be assessed, it was decided she was on end of life. So it was decided it would be at the The Heathers she would end her days. The care she received was just perfect, caring and respectful of her wishes. They were very kind to our family, nothing was too
much trouble. She was there two months and her last days on Earth were made easier by the The Heathers nursing home and their caring staff. Thank you.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for a lovely review. Our staff work extremely hard to ensure your loved ones receive the best care possible. It was a pleasure to look after your mom, she was a lovely lady.

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Review from I M (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent just under a month at The Heathers Care Home. She always said how well looked after she was and how friendly the staff were.
The open visitor hours made visiting easy and the staff were always friendly and helpful.
The premises were always clean and the building's interior was bright,
clean and welcoming.
Reply from Paul O'Grady, Operations Director at The Heathers

Thank you for your lovely review of our home. Our staff team take a pride in providing the highest levels of care and appreciate when this is recognised. We know we are very lucky to meet the wonderful people we care for and their families, once again thank you.

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Review from Kim D (Niece of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been here for a few days now and it is quite far from where we live but we have visited and the staff are lovely. They have phoned several times and kept us informed every step of the way. It is very clean and well-presented.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your kind words, Kim. We appreciate the feedback and we will feedback to the team. Thank you for trusting us to care for your aunty, we like to keep relatives informed every step of the way to keep your mind at ease.

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Review from Brenda W (Daughter of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After receiving the worst possible news about my Mom's health, I wanted to find a caring, professional and comfortable home near to me where Mom could spend her last days. The Heathers offer everything I wanted for her and more. All staff take every care to make her time there as good as it can possibly
be. Even down to making sure that Mom can see the trees outside, which is important for her. She is treated with dignity and respect, care and efficiency and, above all, smiles and warmth. My family and I are so glad that she's safe, comfortable and so well cared for. And that care extends to the family too. It is remarkable that despite the number of residents and visitors, the nursing, caring and office teams remember us and make time to check how we are and what they might be able to do to support us too. I can't speak highly enough of The Heathers. They've lifted a weight from my shoulders and that allows me to make the most of the precious time I have left with Mom.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your kind words, Brenda. We appreciate the feedback, and I will share it with our staff team. We do like to make sure that all our residents are as comfortable as possible and meet their needs as best as we can.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for The Heathers is calculated as follows: ( (122 Excellents x 5) + (9 Goods x 4) ) ÷ 131 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Heathers is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Heathers

What types of Care is The Heathers registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Heathers have?

There are 47 Single Rooms.

What are the Facilities & Services at The Heathers?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Heathers to the centre of Cannock?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has an Enhanced Service - more info.