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The Heathers

Gorsemoor Road, Heath Hayes, Cannock, Staffordshire WS12 3HR
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The Heathers, Cannock
The Heathers, Cannock
The Heathers, Cannock

The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.

Care Provided by The Heathers

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200
Nursing CareFrom £1,200From £1,200
Nursing Dementia CareFrom £1,200From £1,200

Contact The Heathers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (47)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (54)

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9.5

The Heathers has a Review Score of 9.5 (9.528) out of 10, based on 15 reviews in the last 2 years. Over all time The Heathers has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from Helen J (Daughter of Resident) published on 6 July 2026 Submitted via Website
Overall Experience

Mom moved from another care home a year and a half ago as we were not happy with her care. We visited The heather's and already the atmosphere was so different, so warm and welcoming and I could see the residents were very content. Mom is bed bound with Alzheimer's/dementia so she doesn't move around the home but her care is brilliant! The girls, both nursing staff and the cleaners are so lovely and always pop in for a chat. They take great care of mom and the way they communicate with her. You can see they really care and interact with all residents. Management are also great as are the kitchen staff. Nothing is too much to ask and any queries are answered. The home is always spotless and the meals are great! I can't recommend the home enough! Thank you for making my mom content and taking such good care of her :)

Reply from Laura Hughes, Office Manager at The Heathers
Thank you so much for taking the time to leave such a heartfelt review. We are truly grateful for your kind words and are delighted to hear that your mum has felt so content and well cared for since joining us.

It means a great deal to know that the warm and welcoming atmosphere you experienced...  

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Review from Linda W (Daughter-in-law of Resident) published on 26 June 2026 Submitted via Website
Overall Experience

Our family member originally needed emergency respite care for a few weeks. The swift, professional, help and support provided by the admin team and manager gave us the confidence to choose the home for residential care. Our family member was made very welcome by everyone on her initial visit and we felt confident that she would be safe, reassured and cared for when we left her for the first overnight stay. Our family member has settled really well. Staff are compassionate, caring and approachable; the residents are treated with respect and dignity. The home is very clean and well maintained. We are kept up-to-date with care plans and any concerns. The staff know the residents really well and everyone works as a team. When visiting the environment is professional, calm and caring. The activities are well thought out and our family member gets actively involved when she wants to

Reply from Laura Hughes, Office Manager at The Heathers
Thank you for sharing such a thoughtful review. We are delighted that the support provided by our administration team and manager helped give you confidence to make an important decision for your family.

Its great to hear that your family member was made to feel welcome from the beginning and has...  

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Review from B C (Son of Resident) published on 25 June 2026 Submitted via Website
Overall Experience
My mom has recently moved to the care home the staff settled her in really quickly ,i havent seen my mom so settled and happy in a long time . All the staff are welcoming , the home is spotless, and very warm and homely, as soon as you come through the doors .

There is someone around all the time , so if you need anything or need an update they are happy to help

Reply from Laura Hughes, Office Manager at The Heathers
Thank you so much for taking the time to share your lovely feedback.

We are delighted to hear that your mum has settled in so quickly and that she is happy and comfortable in her new home. Supporting residents and their families during the transition into care is incredibly important to us, so it...  

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Review from Cheryl B (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience

Overall myself and my family are very pleased with the care my mother receives. The carers are pleasant and polite. Little touches mean a lot, such as some carers applying a little make up to mum or just coming in to give mum a hug because they know it means something to her. Anyone who is looking for a nursing home for their loved one need look no further as The Heathers is all they need.

Reply from Laura Hughes, Office Manager at The Heathers
Thank you so much for your kind and thoughtful feedback. It truly means a great deal to us to hear that you and your family are pleased with the care your mother receives.

Our team takes great pride in not only meeting care needs but also in providing those small, meaningful touches that help our...  

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Review from David A (Son of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

Good

Reply from Laura Hughes, Office Manager at The Heathers

Thank you very much for your wonderful feedback. We're so pleased to hear that you had a positive experience here at The Heathers Nursing Home. Our team is dedicated to providing a safe, caring, and supportive environment, so it's incredibly rewarding to know that this has made a difference.

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Review from Derek W (Husband of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

My wife has been a resident for almost five years. The care she has had has been exceptional. The staff and management are excellent. Highly recommended.

Reply from Laura Hughes, Office Manager at The Heathers

Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that your wife has had such a positive experience with us over the past five years. Providing exceptional care and creating a supportive, welcoming environment is at the heart of everything we do, so it means a...  

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Review from B H (Son of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My mother came into the nursing home in December 2023,she has been extremely happy with her care,the staff are very caring and kind,she enjoys her food and has come on in her general health,the staff make time to interact with her, overall I'm very pleased with the care she gets

Reply from Laura Hughes, Office Manager at The Heathers
Thank you so much for your kind and thoughtful feedback. We're delighted to hear that your mother has settled in so well since joining us in December 2023 and that she is happy and thriving in our care.

Our team takes great pride in providing compassionate, person-centred support, so it's...  

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Review from Joe J (Son of Resident) published on 31 March 2026 Submitted via Website
Overall Experience

Mom has been at the care home since December 2025. The home is always clean, carers and staff are always approachable, nothing is too much trouble. Mom is always complementary about the food and service provided. I would recommend this home to anyone as outstanding.

Reply from Laura Hughes, Office Manager at The Heathers

Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience with our care home.

Our team is dedicated to providing a safe, comfortable, and supportive environment for all our residents, and it means a great deal to know that our efforts have made a...  

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Review from R W (Son of Resident) published on 31 March 2026 Submitted via Website
Overall Experience

My mum had been at the Heathers now for almost 3 years. My review is based on my latest experience as with all homes there will be good days and not so good days. Overall the care from the staff at the Heathers is very good as everybody cares.

Thursday was a fantastic day as it was my mum's 96th birthday. Lisa the new activities coordinator made my mums day. It's the simple things that matter and she went above and beyond with her thoughtful and caring way. Lisa is bright and she has made such a difference in such a short time and has brought the Heathers to life with the activities which residents are now enjoying.

Six stars today for Lisa and the team who made someone's day special..

Thank you

Reply from Laura Hughes, Office Manager at The Heathers

Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience with our care home.

Our team is dedicated to providing a safe, comfortable, and supportive environment for all our residents, and it means a great deal to know that Lisa our Activities Coordinator has made a positive impact.

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Review from Brian S (Husband of Resident) published on 20 March 2026 Submitted via Website
Overall Experience

My wife was moved from another care home to the Heathers. She has dementia/Alzheimer's and is bed bound. I have found the care and attention provided by the Heathers to be exceptional. All the staff at the Heathers show good care and respect to all of the residents. The facilities are bright clean and well cared for. Staff are very good from management, office, carers, house keeping, kitchen to maintenance any concerns can be addressed. Would most certainly recommend the Heathers to anyone.

Reply from Laura Hughes, Office Manager at The Heathers

Thank you so much for your kind review of our Nursing Home. We truly appreciate you taking the time to share your experience-it means a great deal to our team and helps us continue providing the best possible care.

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Review from Sandra R (Daughter of Resident) published on 11 February 2026 Submitted via Website
Overall Experience

Today was my dad's 90th birthday ' he resides at the Heather's nursing home with my mom. We shared a lovely day with them both. The staff decorated his room with banner's and balloons ' a cake was given to him and all the staff visited him and sang happy Birthday. Both my parents look so well and happy together ' it's a pleasure to visit them and as a family we don't have to worry about them as they are cared for so well' all the staff are so lovely and friendly and very caring ' we are very pleased with the care and support you provide. Thank you all so much .X

Reply from Tracey Burke, Home Manager at The Heathers

Thank you very much for your lovely review; I will share your comments with the staff team. It is a pleasure to care for your parents and we all take pleasure in seeing them enjoying spending time with each other.

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Review from A B (Daughter-in-law of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

My mother-in-law was cared for 3 weeks at The Heathers before sadly passing away. She was treated with dignity & concern & respect at all times by the care staff & D2A manager, as well as the receptionist.

Reply from Tracey Burke, Home Manager at The Heathers

Thank you very much for your kind words which I have shared with our team.

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Review from J B (Son of Resident) published on 18 December 2025 Submitted via Website
Overall Experience

The experience at The Heathers was superb, We were fully informed and advised about everything. The care was fantastic, The Heathers is staffed by empathetic knowledgeable personnel, my mother was treated with dignity and respect throughout.

Reply from Paul O'Grady, Operations Director at The Heathers

Thank you for your kind words. We always aim to meet the needs of our service users and greatly appreciate positive feedback. i will share this with Tracey and all the team who will be delighted and very grateful for your comments.

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Review from Adrian P (Son of Resident) published on 5 December 2025 Submitted via Website
Overall Experience

My mum passed away in June with Alzheimers after five happy years receiving excellent care throughout her stay. The care & office staff at the home were amazing. My mum received CHC funding so the home was one of two choices given by the NHS. The Heathers was closer to her family home & therefore easier for friends and family to visit. Our experience was turned on its head however after her last NHS CHC review in Oct 2024 led to funding being withdrawn. We immediately appealed following advice from the team at the home who couldn't understand it at all. The appeal was subsequently successful, however, the relentless pressure put on me to settle outstanding fees when the finance team/head office were well aware of the impending appeal was incredibly distressing at a time when I had been told my mum had a few weeks to live. If your loved one is in receipt of CHC funding, I would encourage you to think carefully before placing them there as the experience haunts me to this day.

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Review from Patricia M (Daughter of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.

From Admin too care staff and handymen all were friendly and efficient.

On the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.

Reply from Tracey Burke, Home Manager at The Heathers

Thank you very much for your kind words which I will pass on to the staff team. It was a pleasure to care for your Mum and provide you with support at this sad time.

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Review from Deborah B (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience

My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and dedicated team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!

Reply from Helen Cain, Office Manager at The Heathers

Thank you for your lovely review and kind words. It was a pleasure to care for your Mom and we are pleased to know that you felt supported by our staff, throughout your Mom's stay with us.

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Review from D P (Granddaughter of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!

Reply from Tracey Burke, Home Manager at The Heathers

Thankyou for your lovely review, I will share your comments with the staff team.

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Review from A H (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

Both my parents have been in the Heathers since October 2023. They have now sadly passed away within a short time of each other. Whilst we are grieving we are also immensely thankful that their last stages of life were spent at The Heathers. Each and every member of staff has shown such respect and love for our parents. Words cannot do justice to the kindness that has been shown to them. The Heathers is a shining example of how a home should be run.

Reply from Tracey Burke, Home Manager at The Heathers

Thank you for your lovely comments which I will share with our Staff Team. It was a pleasure to care for your parents and also to get to know you and your family.

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Review from David L (Brother of Resident) published on 26 February 2024 Submitted via Website
Overall Experience
My sister was assigned to The Heathers after being discharged from the hospital. Whenever anybody has to go into a care home, there are concerns about how the care home cares for their patients.
During the few days my sister was at The Heathers, communication, care, friendliness and attitude from all the staff, whom I came in contact with were outstanding, in fact, it was excellent.

When visiting, we were made very welcome, staff always had time to answer our questions. All in all, we are very impressed, so well done, The Heathers.

Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your review. Collectively, in the home we try and create a great experience for not only residents but family members too and try and help in any way we can. I will pass on your kind review to all the staff at our home.

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Review from Julie C (Daughter of Resident) published on 22 February 2024 Submitted via Website
Overall Experience

I have already written a review about the care my mother and father were receiving at The Heathers where they were admitted in the palliative care stage of their life last year. This review relates to the passing of both my parents recently and the care both they and myself, my sister received in the final stages of their life. To say this was exemplary would be an understatement. The care and kindness shown to us all was well beyond expectation from all staff, both day and night. Whilst their passing is sad we are able to keep the happy memories of our parents right up until the last moment. I cannot thank the staff enough for what they gave us. This is what end-of-life care should look like.

Reply from Annu Joshi, Office Manager at The Heathers

Thank you for taking the time to review us at The Heathers. Your positive comments about the staff are fantastic to read - it is lovely for the team to know that they are appreciated!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Heathers.

Accreditations

There are no accreditations posted yet for The Heathers.

Meet the Team (0)

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Frequently Asked Questions about The Heathers

What types of Care is The Heathers registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Heathers have?

There are 47 Single Rooms.

What are the Facilities & Services at The Heathers?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Heathers to the centre of Cannock?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has an Enhanced Service -more info.