Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
The Heathers provides qualified nursing care 24-hours a day to older people.
An experienced care team, many of whom have extensive experience in the care sector, are committed to providing the very best care.
The home has 52 rooms, which are light and bright, each decorated to a high standard with modern facilities and amenities.
The home has light and spacious communal areas, where residents can meet with friends or family, or they can enjoy the fresh air in the surrounding garden.
The home proactively promotes a healthy lifestyle, with a hearty and balanced diet across three meals, and a diverse calendar of events and activities led by an activity coordinator.
Group: Orchard Care Homes
Person in charge: Tracey Burke (Care Home Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Multiple Sclerosis
Admission Information: Ages 65+.
Single Rooms: 53
Shared Rooms: 0
Rooms with ensuite WC: 46
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
At five ways island take the turn for Heath Hayes. Turn left into Gorsemoor road opposite St Johns Church, follow the road and the home in on the left hand side past the school.
Visitors welcome anytime.
Free on-site parking.
Latest Care Quality Commission* Report on The Heathers: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.3 (maximum of 10) for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Heathers in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for The Heathers is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.547 Points relating to the number of positive Reviews for The Heathers is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.6 Target = 0.094 , then divided by 2 = 0.047
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Heathers has a Review Score of 6.3 (6.297) from 1 Reviews
Review submitted from a Website Submission by Marilyn M (Daughter of Resident) on Monday 8 August 2016. Relates to August 2016.
My Mother was in the Heathers for over 12 months during that time I could not fault the care she received, the staff were always very attentive to her needs, and very pleasant. I have no hesitation in recommending this home.
How likely would you be to recommend The Heathers? Extremely Likely
There are currently no Care Home Idol entrants who have performed at The Heathers