Care Homes Owned by Central England Healthcare

Even us a visitors were looked after while we were there. Would not hesitate to recommend

Mum's settled in her mind & healthy glow have returned, feel well & cared for. I would highly recommend this care home. Thankyou staff :)

Not enough staff to look after him and not trained enough for dementia. He lost alot of weight and was left in dirty P.J's and pad not changed.

Mum has been at the Old Vicarage for nearly a year now and I have to say that the care that she receives is second to none. All staff are friendly and know what mum likes and dislikes. They all go out of their way to make sure that her needs are met. From the minute I first stepped into the home to see if it was a good place for mum , I have been more than satisfied with everything it offers. Having to make the decision to move your parent into a home is a very difficult one and I am very happy with the choice I made. The home is very supportive to their residents and their families. They keep you updated with everything that is going on and involve you in the care planning. I feel reassured that mum is happy and well cared for and this gives me the chance to be her daughter again and not just her carer. I am always made to feel welcome when I visit and any questions I have are always answered. Lesley the manager is amazing and all staff appear happy in their roles. Highly recommend

The building itself as not originally built for this purpose falls short in some areas as you would expect from it's age and design. Most decor is light and welcoming however some bedrooms do need more attention. The premises lacks air-conditioning a big negative in a changing climate and plumbing throughout is struggling

Outside space and quiet spaces were also a big positive , we needed at such a difficult time. You should be so proud of everything you have , do & the team x

I cannot express enough how kind and caring all the staff are at Haven. Looking after my brother in law, sister and myself towards the end. Nothing was too much trouble, day or night, they bought drinks and food if we needed, extra fans during the excessive heat, even balloons, banners and a cake for my brother in law's birthday. The place smelt clean the minute you walked through the door and not just of bleach. The food was always home cooked and piping hot and plenty of it. A truly caring place.

What a wonderful care home this is & how well my father is being looked after. All staff are very friendly & always keep you updated nothing is ever too much for them. The home is clean & lovely to visit.

My step dad was only in your home for a short while until he sadly passed away. The staff were all caring and compassionate and nothing was too much trouble. I would like to thankyou from the bottom of my heart for all you did in his final days it was lovely to see him settled and contented you truly all are all wonderful people and can't praise you enough. I would highly recommend this home for a loved one. Thankyou all once again

Since the arrival of the new cook last year. Quality and variety of food has increaed tremendously. Mum looks forward to her meals now cook trys to accomodate mum's specific requests sometimes excellent

Food is very good

Mom moved from another care home a year and a half ago as we were not happy with her care. We visited The heather's and already the atmosphere was so different, so warm and welcoming and I could see the residents were very content. Mom is bed bound with Alzheimer's/dementia so she doesn't move around the home but her care is brilliant! The girls, both nursing staff and the cleaners are so lovely and always pop in for a chat. They take great care of mom and the way they communicate with her. You can see they really care and interact with all residents. Management are also great as are the kitchen staff. Nothing is too much to ask and any queries are answered. The home is always spotless and the meals are great! I can't recommend the home enough! Thank you for making my mom content and taking such good care of her :)

My husband was placed here for respite by the Social services as we part fund his care. If I had known what it was like I would never have let him go in there. He had been mobilising with a frame to the toilet/lounge at home. They left him in bed for 3 weeks in an awful,room alone, surroinded by people screaming (he does not have dementi) and people crying help me. He could not get any sleep, and was exhausted so therefore did not want to get up and wasn't encouraged to. I did not get a break as I had to keep going to check he was ok. On one occassion I witnessed him being taken to the bathroom for a shower and he was shouting out as the staff were bashing him about and,as they knew I was outside they were telling him to sush. The food was awful and he came home having lost considerable weight and strenght with dry, dehydrated skin and very weak. Thus was after just 3 weeks. It is a depressing, short staffed and tick box exercise establishment. Would never send anyone there.

When my mother was first place into The Haven I had reservations as I didn't think that she would settle. Once she was used to everyone there she seemed happy and settled. The carers are quite thoughful and will make sure mum is comfy and happy.

Moved in during mid May, very welcoming. Staff very friendly and ready to do any tasks to make Mum comfortable. Chef asked what Mum likes. Laundry really well washed.

Very nice residents all seem to be happy and content.

Our family member originally needed emergency respite care for a few weeks. The swift, professional, help and support provided by the admin team and manager gave us the confidence to choose the home for residential care. Our family member was made very welcome by everyone on her initial visit and we felt confident that she would be safe, reassured and cared for when we left her for the first overnight stay. Our family member has settled really well. Staff are compassionate, caring and approachable; the residents are treated with respect and dignity. The home is very clean and well maintained. We are kept up-to-date with care plans and any concerns. The staff know the residents really well and everyone works as a team. When visiting the environment is professional, calm and caring. The activities are well thought out and our family member gets actively involved when she wants to

There is someone around all the time , so if you need anything or need an update they are happy to help

The staff go above and beyond to ensure that the residents are well cared for and have plenty of activities to participate in. Living overseas, the peace of mind that we are provided with knowing that our mom is cared for is priceless. Thanks to everyone for your commitment to your residents.

My brother has been a resident at Eversleigh Nursing Home for a number of years and has always received excellent care and kindness both for his physical and mental health as well as understanding of his learning difficulties. The staff are always welcoming and pleasant and do their very best to make visitors to the home welcome at all times. The home always looks clean and I have never noticed any bad smells. My brother's room is always in good order and he receives a good variety of meals. He did have a feeding tube at one time because of a serious illness which it was later discovered was incorrectly diagnosed and the tube was removed. However, in view of this, care is taken by staff to ensure that his food is generally easy to digest and he rarely experiences any problems despite being 81 years of age.