Care Homes Owned by Central England Healthcare

Thank you so much for your lovely review. We are always delighted when we are able to meet the needs of the people who stay with us. I will pass on your kind words to all the staff.

We are sorry to hear about your experience of our home. We strive to offer the highest standards of care and we are disappointed when this has not been achieved. It is sometimes difficult for all of us to deal with the changing needs of residents and often that is the reason for their admission in the first place. Sometimes the change is such that we can no longer safely meet the needs of a resident despite our best efforts. We feel that when this happens, we should be swift to help people relocate to somewhere more suitable and on hindsight we feel we could have helped sooner in your father's case. We were relieved that social services located a more suitable home for your father and we are delighted to hear that he is progressing so well.Please rest assured, that where areas for improvement are identified, we work swiftly to correct these and learn from them. We sincerely regret that your experience of our home was not to your expectation, We are sorry for any distress caused.

Thank you for your review. It was our pleasure to look after your father. We appreciate feedback from relatives. This will be passed to the staff. Thank you

Thank you for your kind and heartfelt words regarding your father's care at Eversleigh Care Centre. It was truly a pleasure and an honour to have him with us.We deeply appreciate your support and involvement during his time with us, especially as he was preparing to leave. We are so sorry for your loss - please accept our heartfelt condolences.Your father will be fondly remembered for his kindness and the wonderful person he was.With warmest regards,The team at ECC

Thank you so much for your wonderful review. we are always delighted when we can meet the needs of the people who stay with us. I will pass on your kind review to the team.

Thank you very much for your kind words which I will pass on to the staff team. It was a pleasure to care for your Mum and provide you with support at this sad time.

We sent a response to this person following receipt of their concerns. To say the care is poor is just rubbish. Our staff are dilligent and caring and work hard to meet the needs of our residents. However, not everyone can deal with aggressive questioning which is why we ask that people discuss any concerns with the nurse in charge. We accepted there were some concerns with the laundry service which we are working on but we have not lost the personally supplied duvet. the clothes that you had not seen come back were mislaid before the attach a tag was applied.It is not right to say the food is like school meals and stodgy. We provide dishes that are created in consultation with the residents to produce a summer and winter 4-weekly menu. Our freshly prepared meals include vegetables and fruit and we also make cakes and snacks for in between meals. All our residents have a review with the head chef on a monthly basis and they like, dislikes and preferences are considered.

Thank you so much for your kind words. I will pass this on to the team.

Thank you for your lovely review which I will share with the whole team. At Eversleigh Nursing Home we take pride in supporting residents and their families. We are also looking forward to the refurbishment starting.

Thank you so much for your wonderful review. we are always delighted when we can meet the needs of the people who stay with us. I will pass on your kind review to the team.

Thank you for your kind review. We will pass your kind words on to the staff. Kind regards.