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The Haven Nursing Home

New Road, Ash Green, Coventry, Warwickshire CV7 9AS
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The Haven Nursing Home, Coventry
The Haven Nursing Home, Coventry
The Haven Nursing Home, Coventry

The Haven Nursing Home offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people and with good wheelchair access.

Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being.

A commitment to a standard of excellence that embraces good care practice is...  

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Care Provided by The Haven Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200
Nursing CareFrom £1,200From £1,200
Nursing Dementia CareFrom £1,200From £1,200

Contact The Haven Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Jacox (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (37)

The Haven Nursing Home Reviews (63)

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9.8

The Haven Nursing Home has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years. Over all time The Haven Nursing Home has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from Vikki L (Friend of Resident) published on 13 September 2026 Submitted via Website
Overall Experience
A truly caring home from the minute you walk through the door. Looked after my friend and his wife amazingly
Staff could not do enough for them in very difficult circumstances.

Even us a visitors were looked after while we were there. Would not hesitate to recommend

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Review from Martin K (Son of Resident) published on 3 September 2026 Submitted via Website
Overall Experience
It's always going to be hard to meet my expectations but having had a full 12 months here I have come to terms with the service provided.
All the various staff here from maintenance crew to management level seems to generally care for those under their charge. Some go the extra mile which doesn't go unnoticed and is lovely to see especially when it's directed towards the odd resident that perhaps hasn't got family that can easily visit.
The food provided especially at lunchtime is well prepared and the sweets after you would happily acxcept from any good restaurant.
Nursing is of a good standard and they regularly keep family updated with any changes in care plan.

The building itself as not originally built for this purpose falls short in some areas as you would expect from it's age and design. Most decor is light and welcoming however some bedrooms do need more attention. The premises lacks air-conditioning a big negative in a changing climate and plumbing throughout is struggling

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home

Many thanks for taking the time to write this review, it is appreciated.

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Review from Debbie M (Friend of Resident) published on 28 August 2026 Submitted via Website
Overall Experience
Visited a friend with her terminally ill partner. Care home on arrival felt safe and very clean. Care appeared very organised and obviously delivered. Staff were very kind and compassionate to my friend / partner and myself . Staff (all ) were continuously engaging and supporting patient and his wife . As a nurse myself I was very impressed with Haven and it definitely exceeded my expectation given poor press nationally of late. Thankyou so much for making my visit lovely and my friends experience so positive.

Outside space and quiet spaces were also a big positive , we needed at such a difficult time. You should be so proud of everything you have , do & the team x

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, your kind words will be passed onto our team

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Review from J W (Sister-in-law of Resident) published on 27 August 2026 Submitted via Website
Overall Experience

I cannot express enough how kind and caring all the staff are at Haven. Looking after my brother in law, sister and myself towards the end. Nothing was too much trouble, day or night, they bought drinks and food if we needed, extra fans during the excessive heat, even balloons, banners and a cake for my brother in law's birthday. The place smelt clean the minute you walked through the door and not just of bleach. The food was always home cooked and piping hot and plenty of it. A truly caring place.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this lovely review during such difficult times, i will pass on your comments to the team

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Review from Lisa B (Daughter of Resident) published on 16 July 2026 Submitted via Website
Overall Experience

My step dad was only in your home for a short while until he sadly passed away. The staff were all caring and compassionate and nothing was too much trouble. I would like to thankyou from the bottom of my heart for all you did in his final days it was lovely to see him settled and contented you truly all are all wonderful people and can't praise you enough. I would highly recommend this home for a loved one. Thankyou all once again

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home
Thank you for taking the time to write this review.
I'm glad you felt your step dad was looked after well and thank you for all your kind words.

I will pass on your comments to all the staff.

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Review from W B (Son of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

When my mother was first place into The Haven I had reservations as I didn't think that she would settle. Once she was used to everyone there she seemed happy and settled. The carers are quite thoughful and will make sure mum is comfy and happy.

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home

Thank you for your kind review. We will pass this on to all our staff.

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Review from Sara W (Daughter of Resident) published on 16 June 2026 Submitted via Website
Overall Experience
My mum has been a resident since December 2025. Within 24hrs in their care. My mum had been washed and was dressed in fresh clothes and sitting in the lounge with the other residents. This is something the paid carers attending her own house could not achieve in a year. Within the first 24hrs the office also knew my mum by name and the care that had been administered in that period.

I know my mum is cared for and safe which has been a great weight lifted

Reply from Louise Jacox, Home Manager at The Haven Nursing Home
Thank you for taking the time to write this review

i am glad that you feel that your Mum is safe and cared for. i will pass on your comments to the staff.

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Review from S H (Daughter of Resident) published on 29 May 2026 Submitted via Website
Overall Experience

When my mum first came here I was scared as I did not know what to expect, but from day one the care and support the team have given my mum, and me, has been exceptional. After a tough couple of years we are finally seeing some improvement through the support, care and dedication the Haven team provide. I cannot thank the team enough for what they do, they are never phased and are brilliant with my mum and other residents I have come to know.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for the review, I'm also happy that your Mum has settled, i will pass on your comments to the team

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Review from Rita T (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

The most amazing place in my opinion. The care and kindness shown to our mum was impeccable...above and beyond our expectations. Mum was treated with dignity and respect in her final days. We, her family, were treated so warmly by all the nurses and staff. I cannot praise The Haven highly enough!

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for takin the time to write this review, your comments will be shared with the team

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Review from A C (Son of Resident) published on 10 February 2026 Submitted via Website
Overall Experience

My mother has been a resident at the Haven for several years now and from my experience the care provided has been excellent. The home is quite large which gave my mother the opportunity to wonder about, which I felt was good for her, but she is older now and less mobile and adapted to her needs.

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home

Thank you for the review. i will share this with the team

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Review from Karen D (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

My 91 year old Mum has recently transferred from hospital to The Haven Nursing Home. It has been really cheering to see Mum in such a good place, relaxed and calm. She is actually joining in with activities again. Thank you all for making Mum so welcome and comfortable. Everyone is soo caring and thoughtful.

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Review from Jason H (Son of Resident) published on 24 December 2025 Submitted via Website
Overall Experience

My Mum was a resident for the final 4 months of her life and from the outset the home was clean and very secure and the welcome from the staff was warm, friendly and very reassuring that I was placing my loved one in very safe and capable hands.

This level of care, kindness and dignity continued from the outset and until her final day and in addition the staff were friendly and very attentive to my Dad and I throughout.

Of the couple of homes my Mum experienced this was by far the one she liked and felt very comfortable staying at and when entrusting your loved one to other people it is the feelings of, in this case my Mum, that is paramount.

In her final days The Haven Nursing Home could not have done anymore to ensure the process was smooth and handled with care and compassion. I will be forever grateful to everyone at The Haven for their devotion and care afforded to my Mum, but also my Dad and I.

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review at such a difficult time. Your comments are appreciated and will be shared with the team

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Review from Manbir S (Son of Resident) published on 8 December 2025 Submitted via Website
Overall Experience
It was a very daunting and stressful time with my dad's (aged 94) very quick transition from hospital to a care setting in October 2025. We can confidently say the staff here have been so accommodating and welcoming and put our worries at ease. He feels very settled and refers to The Haven as his home.
Special shoutout to Kelly for her upbeat attitude and kindly offering refreshments to family visiting from Yorkshire, however I would advise her to take some dancing lessons when entertaining the residents!
Sukhi has become a member of the family and treats dad like her own. She keeps us updated daily on his health and it is clear that she's truly passionate about the important work she does.

We cannot thank the staff enough for the level of care and compassion they show day in and day out (not forgetting the night team for all their hard work)

Reply from Jayne Chittem, Home Manager at The Haven Nursing Home

Thank you for the lovely review. i will pass on your comments to the team

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Review from A E (Daughter of Resident) published on 2 April 2025 Submitted via Website
Overall Experience

My dad lived at the haven for the last three years having vascular dementia and a grand age of 92 at the time he passed . From the moment my dad moved in till he's last moments he was so well loved and cared for . The home always had a wonderful atmosphere, always clean and well presented.Activities are a regular feature and special events always celebrated , music was my dad's favourite.My dad was so well cared for ,always clean and showered, beautifully shaved and every need was seen too. The home worked with us a family and his needs changed over the time he was there the plans were always adjusted. No matter what home you go to it's the staff that makes the home ,from the admin the chefs ,the nurses ,the maintenance,they all work so hard and to there up most at the haven and I can't recommend them highly enough .

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Review from M G (Son of Resident) published on 4 March 2025 Submitted via Website
Overall Experience

The staff, carers and nurses all made mom's stay as comfortable and pain free as possible. Thank you all. They kept us updated all the time. We found the care home clean and all staff friendly. Thank you again.

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Review from Cathy W (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

We were so lucky to have been granted this place for our 94-year-old mother to be cared for until her last day. This is a nursing home that really cares. From the first day admitted she was made welcome and her one-to-one carer was a blessing. She made her feel safe, fed her, clothed her, washed and trusted in her. The whole team were great - nothing too much trouble, attentive and always a carer or nurse at hand. The place is kept clean and tidy and always a variety of food is available. Lots of care provided to make sure Mum was comfortable, safe and checked on frequently. Absolutely a 5-star rating.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for your kind words. I will pass this on to the team.

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Review from Louise W (Partner of Resident) published on 30 September 2024 Submitted via Website
Overall Experience

The staff were brilliant with my partner, meeting every need with compassion and professionalism. Nothing was too much trouble - they were always available, offering help at every turn. From the start, it was clear the team was dedicated not only to my partner but also to supporting the whole family. Their kindness and attention made a difficult time easier to bear. I'm incredibly grateful for their care and would highly recommend The Haven Nursing Home, Coventry.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for your kind words, I will pass it onto the team.

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Review from P K (Son of Resident) published on 6 June 2024 Submitted via Website
Overall Experience
Mum has been a resident of Haven care home for over 12 months. On her arrival at the home, we were all made very welcome and Mum settled in very well. The family have been kept up to date with Mum's health issues and welfare.

The care team go the extra mile to make Mum comfortable and show genuine affection for her. The whole place is kept clean and tidy with recent refurbishment to much of the home. I'm very happy with Mum's environment and the care she receives. The management team also do a great job.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for taking the time to leave this review, it will help other families. I will pass on the comments to the team.

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Review from M O (Niece of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

All the staff are helpful and pleasant. My Aunties needs are really looked after. It is lovely and clean. Her clothes are looked after well. The staff are helpful to me and always happy to listen. The staff have done all they can to help my Aunty.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for this review, I will pass on your comments to the team.

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Review from Colin D (Son of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

My mum, who is 92, is very happy in this home. The staff are very very good, going beyond their brief to make life happy and meaningful for the residents. My mother loves the food and the various and regular entertainment that the home provides. I would recommend this home unreservedly for anyone considering a placement.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for this review I will pass on your comments to the team, the activity team and the chef.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Haven Nursing Home.

Upcoming Events

There are no upcoming events for The Haven Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Haven Nursing Home.

Accreditations

There are no accreditations posted yet for The Haven Nursing Home.

Meet the Team (4)

Louise Jacox
Louise JacoxJob Title Home ManagerJoined 2016

Our Home Manager is responsible for everything within the home and oversees all departments to ensure we keep a high standard of care and cleanliness in line with CQC guidelines.

Kay Cathcart
Kay CathcartJob Title Deputy ManagerJoined 2016

For day-to-day management direction for professional issues. To ensure a high standard of personalised care in a safe, efficient, homely environment, following Home's policies and procedures and CGC guidelines.

Jayne Chittem
Jayne ChittemJob Title Office ManagerJoined 2020

Our Office Manager's responsibility is to provide administrative and accounts support to the Home.

Leeanne Harris
Leeanne HarrisJob Title Admin AssistantJoined 2021

Our Admin Assistant's responsibility is to help out with all office duties.

Frequently Asked Questions about The Haven Nursing Home

What types of Care is The Haven Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at The Haven Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Haven Nursing Home to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven Nursing Home to verify any information. View our terms and conditions. The Haven Nursing Home has an Enhanced Service -more info.