The Haven Nursing Home

New Road, Ash Green, Coventry CV7 9AS
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9.6 53 Reviews
  • The Haven Nursing Home, Coventry
The Haven Nursing Home offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people and with good wheelchair access.

Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being.

A commitment to a standard of excellence that embraces good care practice is among the home's key principles, with a long-term commitment to a clean, comfortable and safe facility. Professional care that supports a quality of life is the responsiblity of staff.
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Care Provided by The Haven Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact The Haven Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Haven Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Jacox (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)

The Haven Nursing Home Reviews (53)

9.6

The Haven Nursing Home has a Review Score of 9.6 (9.628) out of 10, based on 12 reviews in the last 2 years.
Over all time The Haven Nursing Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Haven Nursing Home
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Review from Karen D (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old Mum has recently transferred from hospital to The Haven Nursing Home. It has been really cheering to see Mum in such a good place, relaxed and calm. She is actually joining in with activities again. Thank you all for making Mum so welcome and comfortable. Everyone is soo caring and thoughtful.
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Review from Jason H (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident for the final 4 months of her life and from the outset the home was clean and very secure and the welcome from the staff was warm, friendly and very reassuring that I was placing my loved one in very safe and capable hands.


This level of care, kindness and dignity continued from

the outset and until her final day and in addition the staff were friendly and very attentive to my Dad and I throughout.


Of the couple of homes my Mum experienced this was by far the one she liked and felt very comfortable staying at and when entrusting your loved one to other people it is the feelings of, in this case my Mum, that is paramount.


In her final days The Haven Nursing Home could not have done anymore to ensure the process was smooth and handled with care and compassion. I will be forever grateful to everyone at The Haven for their devotion and care afforded to my Mum, but also my Dad and I.

Reply from Jayne Chittem, Home Manager at The Haven Nursing HomeThank you for taking the time to write this review at such a difficult time. Your comments are appreciated and will be shared with the team
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Review from Manbir S (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very daunting and stressful time with my dad's (aged 94) very quick transition from hospital to a care setting in October 2025. We can confidently say the staff here have been so accommodating and welcoming and put our worries at ease. He feels very settled and refers to The Haven as his home.
Special shoutout to Kelly for her upbeat attitude and kindly offering refreshments to family visiting from Yorkshire, however I would advise her to take some dancing lessons when entertaining the residents!
Sukhi has become a member of the family and treats dad like her own. She keeps us updated daily on his health and it is clear that she's truly passionate about the important work she does.
We cannot thank the staff enough for the level of care and compassion they show day in and day out (not forgetting the night team for all their hard work)
Reply from Jayne Chittem, Home Manager at The Haven Nursing HomeThank you for the lovely review. i will pass on your comments to the team
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Review from A E (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived at the haven for the last three years having vascular dementia and a grand age of 92 at the time he passed . From the moment my dad moved in till he's last moments he was so well loved and cared for . The home always had a wonderful atmosphere, always clean and well presented.Activities
are a regular feature and special events always celebrated , music was my dad's favourite.My dad was so well cared for ,always clean and showered, beautifully shaved and every need was seen too. The home worked with us a family and his needs changed over the time he was there the plans were always adjusted. No matter what home you go to it's the staff that makes the home ,from the admin the chefs ,the nurses ,the maintenance,they all work so hard and to there up most at the haven and I can't recommend them highly enough .
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Review from M G (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff, carers and nurses all made mom's stay as comfortable and pain free as possible. Thank you all. They kept us updated all the time. We found the care home clean and all staff friendly. Thank you again.
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Review from Cathy W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky to have been granted this place for our 94-year-old mother to be cared for until her last day. This is a nursing home that really cares. From the first day admitted she was made welcome and her one-to-one carer was a blessing. She made her feel safe, fed her, clothed her, washed and
trusted in her. The whole team were great - nothing too much trouble, attentive and always a carer or nurse at hand. The place is kept clean and tidy and always a variety of food is available. Lots of care provided to make sure Mum was comfortable, safe and checked on frequently. Absolutely a 5-star rating.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you so much for your kind words. I will pass this on to the team.
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Review from Louise W (Partner of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were brilliant with my partner, meeting every need with compassion and professionalism. Nothing was too much trouble - they were always available, offering help at every turn. From the start, it was clear the team was dedicated not only to my partner but also to supporting the whole family.
Their kindness and attention made a difficult time easier to bear. I'm incredibly grateful for their care and would highly recommend The Haven Nursing Home, Coventry.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you so much for your kind words, I will pass it onto the team.
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Review from P K (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Haven care home for over 12 months. On her arrival at the home, we were all made very welcome and Mum settled in very well. The family have been kept up to date with Mum's health issues and welfare.
The care team go the extra mile to make Mum comfortable and show genuine
affection for her. The whole place is kept clean and tidy with recent refurbishment to much of the home. I'm very happy with Mum's environment and the care she receives. The management team also do a great job.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeMany thanks for taking the time to leave this review, it will help other families. I will pass on the comments to the team.
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Review from M O (Niece of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are helpful and pleasant. My Aunties needs are really looked after. It is lovely and clean. Her clothes are looked after well. The staff are helpful to me and always happy to listen. The staff have done all they can to help my Aunty.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for this review, I will pass on your comments to the team.
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Review from Colin D (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is 92, is very happy in this home. The staff are very very good, going beyond their brief to make life happy and meaningful for the residents. My mother loves the food and the various and regular entertainment that the home provides. I would recommend this home unreservedly for anyone considering
a placement.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for this review I will pass on your comments to the team, the activity team and the chef.
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Review from R G (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for only a short while before her death. I cannot fault the care and attention given both to her and the family. As her health declined they anticipated her needs and the attention to detail was second to none. This is evidently a reflection of good leadership and management.
I have not rated the activities section this was not relevant.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for your kind words, I will pass this on to the team. It was a privilege to look after your mum.
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Review from Helen C (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is not an easy decision to place a loved one into a care home - but you can rest assured that The Haven is a lovely place to be when 'home' is no longer a safe place. As a relative, this is what you need to know and feel, to do the best in a given situation is all anyone can do.
My Mum was a resident
at The Haven - she moved from Residential Care in July 2022 because she needed Nursing / Dementia care.
During the last 18 months or so she has been very well looked after, the quality of food, cleanliness, and nursing care have been excellent. Regular phone calls came from the staff to check if we were happy.
Dementia residents can be 'difficult' to manage - but I always saw respect and understanding from all the staff I dealt with, and the environment was calm and supportive...
The staff are all very kind, they have time for people and show genuine compassion.
My mum passed away peacefully this week.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeMany thanks for your kind words, it was our pleasure to look after your Mum.
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Review from Sara H (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only a resident for a few weeks but in that time she made friends with other residents, had an afternoon tea, sang to records, played bingo, had her hair cut, nails painted and had normality to her life in a homely environment.
The staff welcomed Mum and showed genuine care and compassion,
they treated her with respect and dignity at a time when she was frightened, vulnerable and needed to feel safe and cared for.
Mum's final days were peaceful and I was able to spend precious time with her with the staff looked after me as well as Mum, provided me with tea-making equipment, meals and hugs.
Thank you for everybody for their care, support and kindness.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeIt was a pleasure to look after your mum and I'm glad that she enjoyed herself and was happy here. I'm so pleased that you were able to spend time with your mum at the end of her life and will pass on your thanks to the team.
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Review from Charlotte C (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, asking a care home to look after a relative is an emotional process. Ensuring care is given in a dignified and respectful way with compassion is what we wanted. The staff who cared for our father were so kind, caring and full of life. They very quickly got to know him and his needs. The
care he received was dignified, respectful and compassionate. The end of life care was quietly beautiful, as a family we were so well cared for and supported, allowing us to be with our father, to be joined by a priest and parish sisters ensuring a prayerful end to his life. The care given was bespoke to his needs and his wishes. Thank -you to everyone who plays a part in running the home and offering care which is so finely tuned to the needs of individuals. Thank you for the 24-hour cups of tea, the reclining chair and the basket of toiletries which let us stay close by at the end. Thank- you for the knitted flower on the door that let people know precious final moments were being shared.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you so much for taking the time to write this review under such emotional circumstances. It was our privilege to be able to care for your dad and to meet you all. I hope your words will bring comfort to others who are faced with a similar situation. I will pass on your thanks to the entire team.
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Review from Beverley W (Sister-in-law of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no worries of care for my sister-in-law while she has resided in The Haven Nursing Home. The care and cleanliness of the home have always been spot-on. Also when my sister-in-law ate normally, the food was good but for quite a while has had it pureed.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for completing the review, I will pass on your thanks to the team.
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Review from Mark W (Son of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was a resident at The Haven Nursing Home for just under two years. Dad entered the home during the lockdown of Covid in 2021. The manager at the home was so supportive during a difficult time for the family. This was even on top of extra Covid pressures they had to deal with. All the staff at
The Haven are compassionate and always greet you with a smile! Truly fantastic people and Dad was looked after so well. We will be forever grateful.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeMany thanks for the review, it was a privilege to look after your dad. I will pass on your kind words to the team.
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Review from Margaret W (Daughter of Resident) published on 29 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in The Haven for eighteen months and was admitted from hospital during covid. It was a worrying time for us, wondering if he would settle in well given the situation at the time and extra demands on the staff. We needn’t have worried. From the outset, he was made to feel very welcome
and soon became used to his nominated nurses. He has settled in extremely well and we are very confident that his health and mobility needs are met with care, compassion, kindness and professionalism. The home itself is always clean and tidy and fresh. It’s always very easy to speak to a member of staff with any queries or for updates we require and we are soon notified by staff of any changes in his condition and also included in any decisions that need to be made. We have every confidence in The Haven and cannot thank everyone enough for all they do for him.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for taking the time to write this review, your feedback is really important and I will pass on your comments to all the team. It is a privilege to look after your Dad.
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Review from A E (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff at The Haven to be friendly and helpful to family members visiting a resident. I have also found the care staff to be kind and caring towards the residents. Would like to see a menu of food being provided.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for your comments and feedback which is appreciated. Twice a year we consult with our residents and produce a summer and winter menu based on their suggestions and choices. The menus are produced over a 4 week period and are displayed in the main reception area of the home and in each resident's bedroom in the black room folder.
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Review from A L (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and sensitive care of elderly patients who have issues related to Dementia. I have 100% confidence in the care my mother is receiving. All my concerns are responded to in a reassuring and compassionate manner.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeMany thanks for taking the time to write this review, we appreciate your feedback and will pass this onto the team.
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Review from Denise M (Sister of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at the Haven for 18 months. He has Down's Syndrome, is mentally disabled and has been diagnosed with dementia. He was admitted in January 2021 from Hospital, after contracting Covid 19. The staff have been wonderful in looking after his needs and making sure that he is as comfortable
as can be expected. When his main carer comes into the room, he gives her a big smile, which is a sure sign that he feels happy there. This makes me feel reassured that my brother is in safe hands.
Reply from Louise Jacox, Home Manager at The Haven Nursing HomeThank you for taking the time to write this review. Consistency in care and key workers is so important to maintain standards and improve the experiences of all our residents. I will pass on your comments to his key worker. It is a pleasure looking after your brother.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for The Haven Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for The Haven Nursing Home is calculated as follows: ( (132 Excellents x 5) + (4 Goods x 4) ) ÷ 136 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.657 Points relating to the number of positive Reviews for The Haven Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

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Louise Jacox

Job Title: Home Manager Joined: 2016

Our Home Manager is responsible for everything within the home and overseas all departments to ensure we keep a high standard of care and cleanliness in line with CQC guidelines.

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Kay Cathcart

Job Title: Deputy Manager Joined: 2016

For day-to-day management direction for professional issues. To ensure a high standard of personalised care in a safe, efficient, homely environment following Home's policies and procedures and CGC guidelines.

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Jayne Chittem

Job Title: Office Manager Joined: 2020

Our Office Managers responsibility is to provide administratively and accounts support to the Home.

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Leeanne Harris

Job Title: Admin Assistant Joined: 2021

Our Admin Assistant's responsibility is to help out with all office duties.

Frequently Asked Questions about The Haven Nursing Home

What types of Care is The Haven Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at The Haven Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven Nursing Home to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven Nursing Home to verify any information. View our terms and conditions. The Haven Nursing Home has an Enhanced Service - more info.