The Haven Nursing Home

New Road, Ash Green, Coventry CV7 9AS

Owner: Regal Healthcare Homes Ltd

Person in charge: Louise Jacox (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Private, NHS and Social services - All residents. Ages from 40 to 110.

Single Rooms: 70

Shared Rooms: 0

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Haven Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for The Haven Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Haven Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.867 for The Haven Nursing Home is calculated as follows: ( (19 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 45 Ratings = 3.867

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.714 Points relating to the number of positive Reviews for The Haven Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14 Target = 0.214

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 The Haven Nursing Home has a Review Score of 7.6 (7.581) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Haven Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Haven Nursing Home

  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

Prior to going into The Haven Nursing Home, my aunt had frequent stays in hospital as she was no longer able to adequately care for herself. Now a permanent resident at The Haven Nursing Home, she is cared for and has a much better quality of life.

How likely would you be to recommend The Haven Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

My Grandmother was admitted having fallen and fractured her wrist. She was there for approx. 5 weeks. She was often left in bed until lunch and sometimes until 4 pm. She was rarely dressed at all during the day. She was showered only once in 3 1/2 weeks and was put into incontinence pads, although she did not go into the home incontinent. The food was lukewarm at best and on one occasion, she and those around her were completely forgotten about and received no food from lunch until 10 pm when another resident complained. The visits to this home were depressing. It was dark and gloomy, as were the bathrooms. I complained on 3 separate occasions about a piece of carpet on the main walkway to the dining area, it was raised and a trip hazard to clients and staff. It was taped down with black tape which did not hold and continued to be a hazard for the 5 weeks I visited.
I would not recommend this home and will send a full list of concerns directly to the manager.

How likely would you be to recommend The Haven Nursing Home? Extremely Unlikely

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Average Rating:   2 out of 5

We are very pleased with this care home. From the one our father came from we noticed major differences in a good way. After 2 years of being bed bound in another care home, he is now able to be out in the day room mixing with other residents and carers. Absolutely brilliant people. We cannot believe the difference in our father. We can’t thank the staff enough for how good they are with our father.

How likely would you be to recommend The Haven Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother had to go in the Haven for rehabilitation after breaking her hip. She really enjoyed it. She was well looked after by the kind and caring staff. Everyone she speaks to now, she praises the home and care and says she would like to go again for respite

How likely would you be to recommend The Haven Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Value for Money

Average Rating:   4.6 out of 5

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