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The Haven Nursing Home

New Road, Ash Green, Coventry, Warwickshire CV7 9AS
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The Haven Nursing Home, Coventry
The Haven Nursing Home, Coventry
The Haven Nursing Home, Coventry

The Haven Nursing Home offers pleasant, rural surroundings that are ideal for the practice of skilled care and a comfortable retirement, set up to support older people and with good wheelchair access.

Staff are highly-trained in quality methods, including for individuals with dementia, taking a person-centred approach to all care issues while supporting individual choice and lifestyle alongside well-being.

A commitment to a standard of excellence that embraces good care practice is...  

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Care Provided by The Haven Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200
Nursing CareFrom £1,200From £1,200
Nursing Dementia CareFrom £1,200From £1,200

Contact The Haven Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Jacox (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (37)

The Haven Nursing Home Reviews (63)

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9.8

The Haven Nursing Home has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years. Over all time The Haven Nursing Home has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from R G (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

My mother was a resident for only a short while before her death. I cannot fault the care and attention given both to her and the family. As her health declined they anticipated her needs and the attention to detail was second to none. This is evidently a reflection of good leadership and management. I have not rated the activities section this was not relevant.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your kind words, I will pass this on to the team. It was a privilege to look after your mum.

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Review from Helen C (Daughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience
It is not an easy decision to place a loved one into a care home - but you can rest assured that The Haven is a lovely place to be when 'home' is no longer a safe place. As a relative, this is what you need to know and feel, to do the best in a given situation is all anyone can do.
My Mum was a resident at The Haven - she moved from Residential Care in July 2022 because she needed Nursing / Dementia care.
During the last 18 months or so she has been very well looked after, the quality of food, cleanliness, and nursing care have been excellent. Regular phone calls came from the staff to check if we were happy.
Dementia residents can be 'difficult' to manage - but I always saw respect and understanding from all the staff I dealt with, and the environment was calm and supportive...
The staff are all very kind, they have time for people and show genuine compassion.

My mum passed away peacefully this week.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for your kind words, it was our pleasure to look after your Mum.

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Review from Sara H (Daughter of Resident) published on 28 July 2023 Submitted via Website
Overall Experience
Mum was only a resident for a few weeks but in that time she made friends with other residents, had an afternoon tea, sang to records, played bingo, had her hair cut, nails painted and had normality to her life in a homely environment.
The staff welcomed Mum and showed genuine care and compassion, they treated her with respect and dignity at a time when she was frightened, vulnerable and needed to feel safe and cared for.
Mum's final days were peaceful and I was able to spend precious time with her with the staff looked after me as well as Mum, provided me with tea-making equipment, meals and hugs.

Thank you for everybody for their care, support and kindness.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

It was a pleasure to look after your mum and I'm glad that she enjoyed herself and was happy here. I'm so pleased that you were able to spend time with your mum at the end of her life and will pass on your thanks to the team.

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Review from Charlotte C (Daughter of Resident) published on 24 April 2023 Submitted via Website
Overall Experience

As a family, asking a care home to look after a relative is an emotional process. Ensuring care is given in a dignified and respectful way with compassion is what we wanted. The staff who cared for our father were so kind, caring and full of life. They very quickly got to know him and his needs. The care he received was dignified, respectful and compassionate. The end of life care was quietly beautiful, as a family we were so well cared for and supported, allowing us to be with our father, to be joined by a priest and parish sisters ensuring a prayerful end to his life. The care given was bespoke to his needs and his wishes. Thank -you to everyone who plays a part in running the home and offering care which is so finely tuned to the needs of individuals. Thank you for the 24-hour cups of tea, the reclining chair and the basket of toiletries which let us stay close by at the end. Thank- you for the knitted flower on the door that let people know precious final moments were being shared.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for taking the time to write this review under such emotional circumstances. It was our privilege to be able to care for your dad and to meet you all. I hope your words will bring comfort to others who are faced with a similar situation. I will pass on your thanks to the entire team.

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Review from Beverley W (Sister-in-law of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience

I have no worries of care for my sister-in-law while she has resided in The Haven Nursing Home. The care and cleanliness of the home have always been spot-on. Also when my sister-in-law ate normally, the food was good but for quite a while has had it pureed.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for completing the review, I will pass on your thanks to the team.

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Review from Mark W (Son of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

My dad was a resident at The Haven Nursing Home for just under two years. Dad entered the home during the lockdown of Covid in 2021. The manager at the home was so supportive during a difficult time for the family. This was even on top of extra Covid pressures they had to deal with. All the staff at The Haven are compassionate and always greet you with a smile! Truly fantastic people and Dad was looked after so well. We will be forever grateful.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for the review, it was a privilege to look after your dad. I will pass on your kind words to the team.

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Review from Margaret W (Daughter of Resident) published on 29 July 2022 Submitted via Website
Overall Experience

My father has been in The Haven for eighteen months and was admitted from hospital during covid. It was a worrying time for us, wondering if he would settle in well given the situation at the time and extra demands on the staff. We needn’t have worried. From the outset, he was made to feel very welcome and soon became used to his nominated nurses. He has settled in extremely well and we are very confident that his health and mobility needs are met with care, compassion, kindness and professionalism. The home itself is always clean and tidy and fresh. It’s always very easy to speak to a member of staff with any queries or for updates we require and we are soon notified by staff of any changes in his condition and also included in any decisions that need to be made. We have every confidence in The Haven and cannot thank everyone enough for all they do for him.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, your feedback is really important and I will pass on your comments to all the team. It is a privilege to look after your Dad.

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Review from A E (Daughter of Resident) published on 14 July 2022 Submitted via Website
Overall Experience

I have found the staff at The Haven to be friendly and helpful to family members visiting a resident. I have also found the care staff to be kind and caring towards the residents. Would like to see a menu of food being provided.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your comments and feedback which is appreciated. Twice a year we consult with our residents and produce a summer and winter menu based on their suggestions and choices. The menus are produced over a 4 week period and are displayed in the main reception area of the home and in each resident's bedroom in the black room folder.

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Review from A L (Daughter of Resident) published on 14 July 2022 Submitted via Website
Overall Experience

Caring and sensitive care of elderly patients who have issues related to Dementia. I have 100% confidence in the care my mother is receiving. All my concerns are responded to in a reassuring and compassionate manner.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Many thanks for taking the time to write this review, we appreciate your feedback and will pass this onto the team.

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Review from Denise M (Sister of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

My brother has been at the Haven for 18 months. He has Down's Syndrome, is mentally disabled and has been diagnosed with dementia. He was admitted in January 2021 from Hospital, after contracting Covid 19. The staff have been wonderful in looking after his needs and making sure that he is as comfortable as can be expected. When his main carer comes into the room, he gives her a big smile, which is a sure sign that he feels happy there. This makes me feel reassured that my brother is in safe hands.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. Consistency in care and key workers is so important to maintain standards and improve the experiences of all our residents. I will pass on your comments to his key worker. It is a pleasure looking after your brother.

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Review from Linda S (Daughter of Resident) published on 12 May 2022 Submitted via Website
Overall Experience

My mother had been in the Haven home for over 3 years and recently passed away. In all that time, I have never had any cause for concern for the way in which my mother was cared for. The staff and management have consistently been friendly and polite and have become more friends than just service providers. The standard of cleanliness and decoration has always been excellent and I feel confident that my mother was in a safe environment. I think the catering team are the unforgotten. I have been there on occasions at mealtimes and requested items and nothing was too much trouble. I would like to say a big thank you to everyone at the home for giving my mother a comfortable time at the home and to those who attended the funeral.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, it means a lot to us. It was a pleasure looking after your Mum and as you say, we have come to look at you as a friend also. I will pass on your thanks to the catering team as you say, they sometimes get forgotten but play an important role in the care of our residents.

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Review from Val W (Wife of Resident) published on 28 April 2022 Submitted via Website
Overall Experience

When my husband moved into the Haven, I was concerned that he wouldn't settle, but I needn't have worried. Right from the start, he was treated kindly and with compassion, and he soon changed from being constantly distressed and anxious to calm and content. I observed the way the staff treated other residents and only ever saw patience, kindness, and compassion. Even when visiting was restricted due to the Covid situation the office staff were always approachable by phone and happy to reassure me about my husband's health. I had been advised by his consultant that his condition would follow a pattern of a long slow decline but would then suddenly deteriorate and this is what happened and he spent a week on end-of-life care. I was able to stay at his side and the staff looked after me as well as caring for him. The care he received at The Haven was exemplary, I cannot fault it in any way, and can't thank all the staff enough for everything they did for him.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

It was our pleasure and privilege to look after your husband, thank you so much for your kind words. I will pass on your comments to the team at The Haven.

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Review from L D (Wife of Resident) published on 19 April 2022 Submitted via Website
Overall Experience

My husband was diagnosed with advanced dementia and was unresponsive. He was discharged from hospital to the Haven for continuing care. Within hours he was sitting up, talking and very responsive. I can't thank the manager and her team enough for bringing my husband back to me with their care, compassion and patience. The staff were always very accommodating when my husband was doing home visits. If we were late returning and missed meal times, it was never too much trouble to sort him something. Would I recommend the Haven Nursing Home? Yes without a doubt.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, I'm so pleased that your husband got better and was eventually able to return home. I will pass on your thanks to the team.

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Review from Mary T (Daughter of Resident) published on 24 March 2022 Submitted via Website
Overall Experience

My mother was transferred to the Haven from a residential home, when they could no longer meet her dementia needs. She settled in very quickly. The staff made her feel very welcome. I found the staff to be very friendly, caring, helpful and professional at all times. The staff know their residents very well, knowing when they are ill. They look upon them as part of the family. My Mother got sepsis and recovered but this left her weak and frail. We were invited to plan her ‘end of life care’ with the manager, which we found to be invaluable when the time came. When 5 months later my mother deteriorated, the plan and wishes of the family were known and carried out accordingly. The manager and staff were excellent and very supportive and we were able to spend time with my mother at the end. We, as a family cannot thank the staff and management of the Haven enough for the excellent care which my Mother received and I would highly recommend the Haven to anyone looking for a home.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review under such difficult circumstances and for your kind words, it was a pleasure looking after your Mum. I am pleased that the advanced care planning that we did enabled you, as a family, to be together. Once again please accept our sincere condolences. I will pass on your thanks to the team.

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Review from Paul G (Son of Resident) published on 2 November 2021 Submitted via Website
Overall Experience

My mom came to the Haven care home in February 2021. She was admitted with dementia, no mobility and unable to care for herself, in all aspects. The staff at the home have made sure she has really settled in well - so much so, she now thinks this is her own home, which is only what we could have wished for. We are extremely grateful to the home for their support and kindness.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. I'm pleased you feel she has settled and thinks of this as home. It means a lot to us and I will pass on your comments to the team.

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Review from Alan H (Son of Resident) published on 2 November 2021 Submitted via Website
Overall Experience

My father has been at the home for over six months now. He’s been well looked after by the staff. They have been like a rock to me whilst speaking over the phone, very caring and understanding, a big thank you for that.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for your comments, I'm glad that the staff have supported you.

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Review from Pauline M (Daughter of Resident) published on 28 October 2021 Submitted via Website
Overall Experience

My dad is a resident and my family and I are extremely happy with the care he receives, all staff are friendly and professional. They have exceeded our expectations in such difficult times. We have been kept up to date with all of his care and changing needs.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review, your comments will be shared with the team. It has been a privilege to look after your Dad. I realise how difficult it must have been for you to put your trust in us during the pandemic, without being able to visit the home beforehand. We will continue to strive towards excellence and once again thank you for sharing your experience.

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Review from Carole D (Daughter of Resident) published on 27 October 2021 Submitted via Website
Overall Experience

From what I have seen on my visits, my mum is being looked after really well. We did have problems not long after she was there, with having her ready for when the physiotherapist turned up, which made her late for her next job, but we soon got that sorted and everything since that, has been fine and they keep me updated when she has anything go wrong with her health. We’re happy with how things are going.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for the feedback. It always helps us to improve in the care we provide as your comments are shared with the team. It has been an absolute pleasure looking after your Mum.

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Review from Jodie T (Daughter-in-law of Resident) published on 28 May 2021 Submitted via Website
Overall Experience

Words can't express just how truly grateful we are to the manager and the team at The Haven. Our relative was sadly only a resident for six weeks before he passed away. The care and compassion he recieved were above and beyond expectation. He could not speak, write or read due to a severe stroke, but every step of the way, the team made sure they knew his likes and wishes. Sadly when he became end of life, the team of nurses and health care assistants gave him and my family the dignified loving and peaceful passing that embodied a truly respectful compassionate journey. We were at his bedside all weekend. The staff made us feel safe and looked after. Every wish catered for. All of the team emotionally supported us in a very distressing time. A special mention to two members of staff, who left us a small note; you are true angels. I could not recommend the home and team highly enough. We have been left with a feeling that the team truly cared not only for him but us as a family. Never forgotten!

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you so much for taking the time to write this review during such difficult times. It makes me immensely proud as the manager to read this, I know I have an exceptional team, but it's always nice to know that others think the same. It was a pleasure to look after your loved one. I will share your kind words with my team. Thank you once again.

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Review from Philippa R (Wife of Resident) published on 22 February 2021 Submitted via Website
Overall Experience
I can’t thank the staff of The Haven enough for the care and attention they gave my husband. He was with them for 10-weeks and sadly passed away in December.
He had Dementia and Parkinsons and had lost the power of speech, so communication was very difficult, but the staff went out of their way to make him comfortable.
We were allowed regular video calls to him, and in his last few days, we were able to visit him, which was very comforting.

God Bless you all.

Reply from Louise Jacox, Home Manager at The Haven Nursing Home

Thank you for taking the time to write this review. It means a lot to the staff to know they are doing a good job. It is an absolute pleasure looking after your husband; I am again so sorry for your loss but am pleased that you were able to take some comfort in his final days, knowing he was well cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Haven Nursing Home.

Accreditations

There are no accreditations posted yet for The Haven Nursing Home.

Meet the Team (4)

Louise Jacox
Louise JacoxJob Title Home ManagerJoined 2016

Our Home Manager is responsible for everything within the home and oversees all departments to ensure we keep a high standard of care and cleanliness in line with CQC guidelines.

Kay Cathcart
Kay CathcartJob Title Deputy ManagerJoined 2016

For day-to-day management direction for professional issues. To ensure a high standard of personalised care in a safe, efficient, homely environment, following Home's policies and procedures and CGC guidelines.

Jayne Chittem
Jayne ChittemJob Title Office ManagerJoined 2020

Our Office Manager's responsibility is to provide administrative and accounts support to the Home.

Leeanne Harris
Leeanne HarrisJob Title Admin AssistantJoined 2021

Our Admin Assistant's responsibility is to help out with all office duties.

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