The Old Vicarage Nursing Home

751/753 High Street, Goldenhill, Stoke-on-Trent ST6 5RD
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9.8 30 Reviews
  • The Old Vicarage Nursing Home, Stoke-on-Trent
The Old Vicarage Nursing Home is situated on the high street in Goldenhill, Staffordshire, to the north west of Stoke-on-Trent.

The home is registered to provide personal and nursing care to people over the age of 65 years. It provides long stay, respite care and emergency stays.

It has good road links to the M6, A34 and A50 and there is a regular bus service. The home is also conveniently close to local amenities for residents and visitors.

The home has a choice of single and twin rooms with the majority offering ensuite facilities. The owners ensure the Old Vicarage is homely, well decorated and clean and encourages residents to personalise their bedrooms with familiar belongings. The kitchen has been specially designed to meet the needs of the home and meets all required standards.

Staff are well trained.

The garden is fully accessible for wheelchairs, and residents and their visitors are encouraged to use the grounds.
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Care Provided by The Old Vicarage Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 45 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

all individually based on assessment

Good to Know

Person in charge

  • Lesley Forrester (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Visiting

  • The Home has open visiting times although residents' mealtimes are protected.

Parking

  • Parking is available on site

The Old Vicarage Nursing Home Reviews (30)

9.8

The Old Vicarage Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 9 reviews in the last 2 years.
Over all time The Old Vicarage Nursing Home has 30 reviews.

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Reviewer Connection to The Old Vicarage Nursing Home
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Review from Stephen B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with the home was excellent. The care given to our dad was kind, thoughtful, and with dignity. The home has a friendly and homely atmosphere. All the staff could not do enough for us and Dad. The food is excellent him cooked, Dad loved it.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Hi Stephen,Thank you for your kind words I will pass your comments onto the team. Kind regards, Home Manager

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Review from Horace M (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very lovely nursing home very welcoming staff always went above and beyond in the care they gave we were kept well informed with all the information we needed, very clean and tidy, the management were always happy to help with any questions and queries in a fast and efficient way.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words they are greatly appreciated. It was a please to have Horace in our care. Wishing you all the best in the future. Kind regards, Home manager

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Review from L D (Sister of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 57-year-old brother was transferred to The Old Vicarage from our local hospital. We had a look around before we made our decision and were warmly welcomed by the nurse in charge and the team. Our brother received 10 weeks nursing care, a number of which encompassed end-of-life care. The whole team
were kind, caring and compassionate towards not only our brother but to us as a family and his friends too. It was an anxious time all round and the management took the time to listen and respond to our queries. We could not have asked for better care in his last few days when we remained with him day and night. We are truly grateful, thank you. We were aware of an activity programme but our brother was too poorly to participate so unable to rate.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words, they are greatly appreciated. Kind regards, Home Manager.

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Review from Paul J (Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and support me with all my needs. I feel well looked after and safe. I would prefer to be at home but I cannot look after myself. I see the manager everyday and she checks that I have everything I need. The food is really nice, especially the cakes. My room is small but is ok.
I can put my photographs up.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. We are in the process of upgrading our rooms and replacing furniture. We have a dedicated chef, head cook and kitchen team. I am pleased that you enjoy your meals and the cakes that are made fresh on site. Kind regards, Home Manager.

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Review from K P (Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a couple of weeks. The staff are very kind and help me. The home is beautiful and very clean. I am happy here.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. I am pleased that you are happy with the care you are receiving. Kind regards.

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Review from John M (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff and the home.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. I will share them with the wider team. Kind regards.

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Review from Violet F (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went to The Old Vicarage in her final week of her life. I’m a gypsy who lived in Goldenhill all my life our family came night and day to be with my mam in her final days. I stayed with my mam the staff went above and beyond nothing was too much trouble for them. I could not possibly thank the
staff enough, the home had a beautiful homely feeling to it. All staff deserve medals for being so kind to everyone who came through their door. Best care home I've ever been in, beautiful friendly staff they couldn't do enough for all my family to help us deal with the loss of my mam. I will be going in this week thank you all so very much. Best of the best.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words they are much appreciated. Kind regards.

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Review from Ann B (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home was chosen by the hospital and is out of the area I know. It was chosen because it could meet the very specific needs of my mother. I have discovered that members of management and staff are always friendly and welcoming. They respond immediately to any query or concern I have and are always
kind and understanding as well as supportive. I am kept fully informed by them and they telephone me immediately that there is something that I need to be told about. My mother is treated extremely well, with respect and cheerfulness, even when she is very challenging. I appreciate the way all members of staff speak to her. They have taken time to get to know her and sometimes ask me questions about the people she mentions so that they understand who she is talking about. During the months that my mother has lived there, the environment has been considerably upgraded and it is welcoming, bright and cheerful. It is always clean. I am very happy that she was placed there.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. I am pleased that you are happy with the environment and care that your mother is receiving. We work hard to get to know our residents so that we can deliver a personalised service for our residents and their families.

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Review from R M (Brother-in-law of Resident) assisted by family/friend published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the old Vicarage Nursing Home to be all we could ask for when caring for our brother-in-law who was a patient for six months receiving palliative care. The care provided by the staff was exceptional. They made sure all his needs were met during this difficult time with cheerfulness kindness
and understanding. The manager was always available to talk to us when we had questions to ask. A special mention to the office supervisor whose compassion and helpfulness shone through on some very difficult days.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. Looking after your brother-in-law was a pleasure and honour. I wish you all the best in the future.


Kind regards

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Review from K S (Friend of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been impressed by the staff and management regarding the care and support that they have given to my friend. He is very happy here and says that he is very comfortable too. I would have no reservations in recommending you to anyone else.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words. I strive to create a caring and happy environment for the residents and their visitors. I am pleased to hear that your friend is happy with the care and support they are receiving.

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Review from Nigel L (Son of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I would like to thank all of the caring staff for looking after my Mother. I have seen most of them during my visits to the home over the past few months and they have all shown care and compassion for us both, it gives me great comfort knowing that my mum is in good hands when I'm not there. Last weekend
when I visited the home I was greeted by her carer telling me that my mum was in the upstairs lounge. One carer had styled my mum's hair which was a great surprise to see her looking so good chatting and enjoying a chat with the other residents. This is the first time that I have visited when my mum was dressed and out of bed.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words regarding the care received by Mum. I have also had the pleasure of meeting with her husband who visits most days. I can confirm that your mum spends most of her time in the communal lounge and engages in therapeutic activities. The home is secure with a key-coded entrance and exit and is a secure environment for our residents. Your mum is in a shared room which was provided at the request of her husband as she is a very sociable person and enjoys the company of others. However, I feel your rating for the management of the home is unfounded. Records indicate that you visited the home on 2nd April and 18th June both of which are a Sunday. At no time have you met with or attempted to speak with the home manager in order to make an informed rating.

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Review from C B (Wife of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are excellent, nothing is ever too much trouble. They do a very good job under some difficult circumstances. The dementia building needs the rooms brought up to date, should be all laminate flooring, not carpet. I do understand the difficulties and cost of this and the cleaning but feel sure
it would improve things. I notice some decorating has started and you may already have this in hand, just my opinion.
Reply from Paul O'Grady, Development and Delivery Manager at The Old Vicarage Nursing Home

Thank you for your review. We appreciate the ratings for our staff who we know work really hard to ensure the highest standards of care. We are currently updating some of our rooms and we do have a maintenance and repairs schedule. We are changing our flooring to laminate in some areas of the home.

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Review from Christine B (Wife of Resident) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received at the home was second to none.
The staff are friendly and helpful and I cannot fault the care and passion shown by all of the team.
The home is clean and provided comfort for my husband and family during his short stay.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you, Christine. Thank you for your kind words. Best wishes to you and your family.

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Review from Alan W (Husband of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was recently transferred from another nursing home due to its closure. Her room here is much smaller and just about adequate. It is sometimes difficult to move a chair down between the bed and the outside wall when she is facing in that direction.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Hello, thank you for your review. I'm sorry to hear that you have found her room adequate. If you would like to discuss the layout of her room please do feel welcome to come and speak with us and we can see if we can re-arrange this to suit. Many thanks.

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Review from Pauline N (Sister of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my brother was excellent. The home is very clean and modern. The staff were always friendly and very helpful.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you, Pauline, for your lovely review. We are glad that we were able to care for your brother and that you found us to be friendly and helpful. Many thanks.

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Review from Ann T (Niece of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good, very helpful and very caring. The home is very clean and nothing is too much trouble for the staff. Well organised in every way.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Many thanks for your kind review, we are pleased that your experience was positive.

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Review from L M (Next of Kin) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been here for two weeks and during this time she has received excellent care from the staff. Aunty says the food is excellent and the home is very clean and nothing is too much trouble for the staff when Aunty requires anything. Well organised in every way. Well done to all staff.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Many thanks for your kind review. We are pleased your Aunt felt cared for.

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Review from Marian D (Wife of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to The Old Vicarage Nursing Home for palliative care. We were taken immediately by the sweet smell as we went to review the home. It was also spotless and the staff were absolutely fantastic. I cannot say enough about it.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

Thank you for your kind words, they are much appreciated.

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Review from Elizabeth M (Daughter of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team provided excellent care for my elderly mother who was in the last weeks of her life. She was well cared for, kept very comfortable and spotlessly clean. We will be forever grateful for the care and compassion shown to my lovely Mum and us, her family during this sad time. The staff were lovely
to my Mum and we will never forget them and what they did for us. Thank you so much.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home

On behalf of The Old Vicarage Nursing Home, I would like to thank you for your kind words. Condolences to you and your family. We are still here for you, should you need us.

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Review from T W (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not able to get a full opinion as only allowed 30 minutes visit, due to covid. Mother was able to talk and make sense before covid so able to keep an eye and sort problems out for her, if any. She is now unable to tell me what is going on due to her illness, so I have to make observations in my short
visit, which is not ideal.
Reply from Paul O'Grady, Development and Delivery Manager at The Old Vicarage Nursing Home

Thank you for your review. We are living in such dangerous times for our residents that measures we would obviously rather not have taken, are crucial. We all look forward to a safer world and getting back to the way of life we enjoyed in the home.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for The Old Vicarage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for The Old Vicarage Nursing Home is calculated as follows: ( (95 Excellents x 5) + (7 Goods x 4) ) ÷ 102 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Old Vicarage Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Lesley

Lesley Forrester

Job Title: Home Manager

I am a mental health nurse with vast experience working in the older person care sector. I am passionate about caring for older people. I enjoy working with residents, families and professionals in order to ensure our residents have the optimum care that we can provide.


The old vicarage provides a stimulating environment for our residents and I am proud to manage such a wonderful, caring and compassionate team.

Mark

Mark Edwards

Job Title: Deputy Manager Joined: 2022

My name is Mark and I'm the Deputy Manager at The Old Vicarage Nursing Home

Ruth

Ruth Johnson

Job Title: Office Manager Joined: 2021

My name is Ruth and I'm the office manager at The Old Vicarage Nursing Home.

Denise

Denise

Job Title: Accounts Manager Joined: 2020

Hello, my name is Denise and I'm the accounts manager for The Old Vicarage Nursing Home.

Frequently Asked Questions about The Old Vicarage Nursing Home

What types of Care is The Old Vicarage Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Old Vicarage Nursing Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Old Vicarage Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage Nursing Home to the centre of Stoke-on-Trent?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Old Vicarage Nursing Home to verify any information. View our terms and conditions. The Old Vicarage Nursing Home has an Enhanced Service - more info.