The Old Vicarage Nursing Home

The staff are very good, very helpful and very caring. The home is very clean and nothing is too much trouble for the staff. Well organised in every way.

My Aunt has been here for two weeks and during this time she has received excellent care from the staff. Aunty says the food is excellent and the home is very clean and nothing is too much trouble for the staff when Aunty requires anything. Well organised in every way. Well done to all staff.

My husband was admitted to The Old Vicarage Nursing Home for palliative care. We were taken immediately by the sweet smell as we went to review the home. It was also spotless and the staff were absolutely fantastic. I cannot say enough about it.

The team provided excellent care for my elderly mother who was in the last weeks of her life. She was well cared for, kept very comfortable and spotlessly clean. We will be forever grateful for the care and compassion shown to my lovely Mum and us, her family during this sad time. The staff were lovely to my Mum and we will never forget them and what they did for us. Thank you so much.

Not able to get a full opinion as only allowed 30 minutes visit, due to covid. Mother was able to talk and make sense before covid so able to keep an eye and sort problems out for her, if any. She is now unable to tell me what is going on due to her illness, so I have to make observations in my short visit, which is not ideal.

My mom has been happy here and I am happy with the care they provide for her. As long as Mom is kept comfortable and safe and her wishes are followed, I am happy. All the staff seem very pleasant to Mom and our family members.

My sister has a lovely room and is kept comfortable.

We as a family have a brilliant relationship with the staff, nothing is too much trouble, we are kept well informed and they not only give my gran the support she needs, they give us the support we need to know she's safe and being well cared for. They listen to the residents' needs and requirements and are quick to respond and make changes that are important to support the residents' wellbeing. The staff are like an extension of our family. We have got to know many of them since my gran became a resident and you can see by how they interact with my gran how much they care for the residents here, they do an incredible job and are very dedicated.

We have always been very happy with the care our mum has received for many years now. The staff are caring and considerate of her needs. Mum has no communication and is physically impaired but the staff have respected this and take care of her in a professional but supportive manner. We can only praise everyone, carers, cleaners, caterers and management for the way in which the care home has dealt with the pandemic. Mum was cared for throughout this awful time and we felt happy in the knowledge that she resided at The Old Vicarage, in the absence of family visits.

Sadly due to lockdown, I have had very limited physical access to the home, although I have had a weekly WhatsApp call to my mother. Under these circumstances, it is difficult to give a definitive review, but I have given my impressions based on what I have seen and previous visits.

Our 92 year old nan had been very ill and in and out of hospital with various illnesses last year. Due to covid, we were unable to visit Nan for such a long time, which broke her and our hearts. Nan was eventually referred to the Old Vicarage in December for rehabilitation in the hope of getting her home for Christmas, only because of the due care and attention of the manager and all of her team this was made possible. They all did go above and beyond with the care our nan received. Nan and all our family would like to take this opportunity to thank the manager and her team at the Old Vicarage for making it possible for Nan to come home where she belongs and making our Christmas. Our family can never thank you enough.

We've received a letter from the nursing home this morning asking us to leave a review, my fathers funeral is in two days. When he moved in two years ago, the home was well managed and the level of care was excellent. Despite the best efforts of a core team of care workers, who obviously care very much for the residents, in recent months the level of care they are able to provide has been compromised by the poor, in-effective management. During the current manager's tenure, the focus has shifted from being a care-centred setting to what the bottom line on the P&L report says. Staffing levels have been reduced across the board and staff turnover has increased, which in my eyes makes it almost impossible to provide a consistently high level of care. I have to remind myself that when Dad moved in the home was a completely different environment to what it is now, I'd certainly explore other options if I had to make a similar decision now.

I chose the nursing home for my father because of its very good reputation in the community where I live. As secretary of the local residents association I am aware of many issues within the community should they happen, and in the case of the "Old Vicarage" I can say that I have heard only good things about the establishment.

The home I found to be clean and fresh at all times, the food to be of a high standard, along with a laundry who made sure personal clothing was clean at all times.

I am sure that relatives who are looking for care for their loved ones would find the home to be of a high standard for a family member requiring nursing care.

The home seems to have been recently refurbished and is immaculate. My only criticism is that a discharge letter was not sent home with him.

Food is excellent.