Central England Healthcare in West Midlands | 1 Care Home

Review of
Eversleigh Care Centre
from Julie M (Daughter of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

My mom is a resident in Robinswood. She is happy and content living there and that is due to the wonderful care she receives from all the staff. From the department managers, carers, cleaners and laundry ladies, all are a credit to the home.

Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care Centre

Thank you for taking the time to send a review. it was a pleasure to nurse your dad and take care of him. Your kind comments will be passed on the the staff.

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Review of
Eversleigh Care Centre
from J C (Son of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

All staff and management treat everybody with good care. They are all very caring and helpful.

Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care Centre

Thank you for your kind words. It is a pleasure to look after your mom she is a special person. Thank you for all your support. Your kind words will be passed on to the care team.

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Review of
Eversleigh Care Centre
from G H (Son of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Our father was treated with the utmost respect and dignity during the three months he spent at Eversleigh Care Centre until his sad passing. Nothing was too much trouble for the friendly care team. He was always looked after. With a special mention to the night shift who were all very professional and

understanding throughout the last hours that he spent with us.

Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care Centre

Thank you for your review. It was our pleasure to look after your father. We appreciate feedback from relatives. This will be passed to the staff. Thank you

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Review of
Eversleigh Care Centre
from K B (Sister-in-law of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

The building is good and taken care of. Furniture now good. The nurses and carers are good at their jobs. They do keep a good eye on everyone. They are caring, gentle, educated, they are good with dementia people. Activities are well thought out and planned.

Reply from Paul O'Grady, Development and Delivery Manager at Eversleigh Care Centre

Thank you so much for your kind words. i will share them with the home manager and the home team. we strive to do everything we can to makes the lives of our residents the best it can be and we appreciate when we can deliver high quality care and it is recognised.

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Review of
Eversleigh Care Centre
from Helen Z (Daughter of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

My dads illness is progressing whilst receiving palliative care. During this time the staff at Eversleigh Care Centre are treating my dad with excellent care and also maintaining his dignity through their sensitive approach. I am always informed of changes in his needs and also when I visit I am treated

with a welcoming, caring and understanding approach by unit managers and carers. They all have a lovely approach with dad too and things are always actioned promptly.

Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care Centre

Thank you for your kind and heartfelt words regarding your father's care at Eversleigh Care Centre. It was truly a pleasure and an honour to have him with us.We deeply appreciate your support and involvement during his time with us, especially as he was preparing to leave. We are so sorry for your loss - please accept our heartfelt condolences.Your father will be fondly remembered for his kindness and the wonderful person he was.With warmest regards,The team at ECC

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Review of
Eversleigh Care Centre
from J D (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Unit managers 10/10. Activities coordinators 10/10. Handful of carers 10/10. The majority of carers are 10/10. One carer 1/10. Rooms - why not cleaned regularly - pleasant cleaner. Food, a handful of meals were nice, a few were just about adequate. The majority of the food is below par. Chips with cheese

grated on top of the smallest baked potato with a teaspoon of cheese, watery, tasteless soup, and cake, cake, dry cake and cake, too much cake. I wonder what the nutritional value of meals is. Management below expectations. Beaker cups need a good clean.

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Review of
Eversleigh Care Centre
from K S (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

My dad moved here in January 2024, aged 93, and has found a new lease of life. The staff are fantastic - special shout out to the care team. They are so caring and proactive in tapping into dad's interests and encouraging him to join in activities. We're currently at the D-Day sing-along and there couldn't

have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.

Reply from Annu Joshi, Office Manager at Eversleigh Care Centre

Thank you so much for the lovely review. All our team take pride in looking after and caring for the residents. Activities always encourage residents to take part in any activities in the home. I will pass your lovely comments on to our team.

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Review of
Eversleigh Care Centre
from J V (Husband of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

My husband has been in this home for five months, the staff are very friendly and the food is very good, no complaints so far!

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for review. We strive to provide excellent care at all times and appreciate feedback from relatives and service users.

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Review of
Eversleigh Care Centre
from J Y (Wife of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband is looked after very well in every way. Our little problem is that not enough incontinence pants. He seems to have gone from pullups to tabs and now just pads (not his size).

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Thank you for your lovely review; we are glad you are happy with the care your Husband receives at Eversleigh. Hopefully, your concern will be sorted out soon; you can always call us on 01902 426323 if needed.

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Review of
Eversleigh Care Centre
from P T (Son of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

We have always been pleased with the care that Dad receives, he always looks clean and tidy and always seems very content. Dad enjoys his meals provided and eats very well and drinks plenty. All the staff are friendly and professional and look after Dad well. Visiting is now very easy and unlimited

on time.

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for the kind words in your review. We always pride ourselves on providing a high standard of care and appreciate your acknowledgement of this.

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Review of
Eversleigh Care Centre
from Hannah P (Daughter of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

We could not be happier with Eversleigh Care Centre-it felt like home from our first tour. Mum was in Memory Suite and all the team were fantastic. Mum was cared for with dignity and kindness all of the time. In the final 3 weeks of her end-of-life care, my sister and I were able to stay as much and

as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.

Reply from Paul O'Grady, Development and Delivery Manager at Eversleigh Care Centre

Thank you so much for your kind words. it was an honour to meet your mother and a pleasure to meet her family. I will share your lovely comments with the team who will be very happy.

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Review of
Eversleigh Care Centre
from N B (Son of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Dad was there three weeks and was unhappy. He hated the noise, the food, the tea and the squash. Accommodation was unsuitable for a mobile person. He said he was told off for walking outside his room and had little space to move inside his room. Staff seemed too busy to spend time with him or chat.

He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.

Reply from Paul O'Grady, Operations Director at Eversleigh Care Centre

I am very sorry to hear of your experience at Eversleigh Care Centre. It is clear that our home was not the right place for your father and could not meet his needs. We had not received accurate information from the NHS hospital that arranged the discharge which was part of the reason we were unprepared. I also apologise that further issues were not resolved. We will take on board your comments and try to ensure that we are providing a good quality of service in the future.

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Review of
Eversleigh Care Centre
from J P (Friend of Resident) published on 22 May 2023

Submitted via Website • Report

Overall Experience

The management was unapproachable and not very friendly, communication is not their strong point. My loved one was not very happy here. Some of the care staff are lovely but quite clearly unhappy because of how the place is run.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Julie,
Thank you for your review of Eversleigh Care Centre. If you would like to discuss this further, please email office@eversleighcarecentre.co.uk.
Kind Regards,
Courtney Jarvis

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Review of
Eversleigh Care Centre
from Kerry Dee M (Daughter of Resident) published on 10 April 2023

Submitted via Website • Report

Overall Experience

I had called the care home to check on my mother and the nurse in charge spoke to me unprofessionally, which I find really disrespectful as I only wanted to know how my mother was doing. This really makes me wonder how they may speak to their residents at the care home.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Kerry,
Apologies we were having problems with our phone system, we are happy to say that this has now been resolved and a brand new phone system has been put in place to ensure communication between relatives and the home is much better moving forward. If you would like to discuss this matter further, please do not hesitate to contact us on office@eversleighcarecentre.co.uk.
Kind Regards

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Review of
Eversleigh Care Centre
from Gary M (Son of Resident) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience

On visiting my mother she was asleep on her bed but a full tub of my mother's various medication was just left at the side of her bed. I find this appalling as anyone could have taken them and also the staff will not know if my mom has taken them. Various members of staff also were ridiculing my mom.

This is totally disrespectful. This was witnessed by my daughter. My mother had told me about things like this going on but I put it down to my mom's dementia.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you for taking the time to review our home. The management team are unaware of the incident you have highlighted; however, we are keen to resolve any concerns families have. Please contact the home to speak with the home manager who will be happy to assist you further.

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Review of
Eversleigh Care Centre
from John L (Resident) assisted by family/friend published on 20 September 2022

Submitted via Postal Card • Report

Overall Experience

The staff - nurses, carers (all) couldn't have been more helpful, putting themselves out in all ways to make my stay under difficult times the best it could be. I would encourage anyone if care is needed not to be afraid to go to Eversleigh Care Home. They will be made more than welcome and be made

well (if that's the outcome) by the atmosphere of the friendliness and caring of all there. From all staff to the executive staff, all were putting themselves out to be helpful in all circumstances.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you so much for such a warm and kind review. I will pass this on to the team.

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Review of
Eversleigh Care Centre
from J C (Wife of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience

All the team at Eversleigh Care Centre have always been extremely helpful, caring, and friendly. Everyone goes out of their way to make my husband comfortable, to encourage him to eat more the chef/staff will make him any meal or snack that he wants. When it was agreed he could change rooms, to have

a better view of the outside, he was moved the next day. We are grateful to everyone at the home for making us feel confident in his care and wellbeing.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.

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Review of
Eversleigh Care Centre
from A T (Wife of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience

We are very pleased with my husband's care and he does seem very content at this care home. He is very well looked after and he is always clean and tidy. However, we have marked 'poor' for activities as we don't know of any that he does. Although bedridden he loves to have a go at painting. We have

provided magic painting books and a painting by numbers book. We try to do a bit with him which he loves but given only half an hour to visit there isn't time to do much. Perhaps he could have some help as his activity. Also, our adult grandchildren could be allowed to visit him as they haven't seen him for over two years.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.

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Review of
Eversleigh Care Centre
from Peter M (Son of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

My father was a resident at Eversleigh for approximately a year before his passing in October 2021. I live in Australia and have been unable to travel to the UK due to COVID border restrictions. The staff at the care home have been fantastic in arranging regular video chats with my father. Whenever

I spoke to my father, he always paid special mention to the staff and how well they looked after him. Occasionally, he would hang up as his breakfast turned up. Never get between a man and a good breakfast sandwich! I would like to thank all the staff that looked after my father. I occasionally got to speak to them before talking to my father and always had lovely chats. They even went above and beyond when I managed to send a hamper to a house next door to Eversleigh. They were able to retrieve the hamper. Although I never got to visit my father at Eversleigh, they could keep me connected to my father during his time there! Thank you all!

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for your kind words, Peter. I will pass your message on to the staff. It must have been so difficult to be so far away and not to be able to visit. It was a pleasure to look after your dad. We strive to do the best for our residents. Wishing you all the best. Regards.

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Review of
Eversleigh Care Centre
from Ian M (Son of Resident) published on 1 November 2021

Submitted via Website • Report

Overall Experience

My father stayed at the Eversleigh Care Centre for the past 10 months, as a dementia patient with mobility issues, I have nothing but praise for the staff of the centre, especially with the restriction due to covid. With myself living overseas, and my father never very good for saying he was unwell

or in pain, it was very comforting to know my father was in safe hands who always made sure he got the care he needed. I was always able to make video calls on a regular basis with the help of the care staff. He always enjoyed chatting with the staff and always praised them on the calls and how good the food was. When I did get to visit the centre, it was very clean with beautiful gardens.

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for taking the time to send a review Ian. I’m very pleased to hear that you and your dad are happy with the service. This is what makes our jobs worthwhile. I will share your feedback with the staff team. Thank you.

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Care Home Owned by Central England Healthcare in West Midlands

Central England Healthcare Locations in West Midlands (1)

Central England Healthcare Reviews in West Midlands (57)

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