Care Home Owned by Central England Healthcare in West Midlands

understanding throughout the last hours that he spent with us.

with a welcoming, caring and understanding approach by unit managers and carers. They all have a lovely approach with dad too and things are always actioned promptly.

grated on top of the smallest baked potato with a teaspoon of cheese, watery, tasteless soup, and cake, cake, dry cake and cake, too much cake. I wonder what the nutritional value of meals is. Management below expectations. Beaker cups need a good clean.

have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.

on time.

as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.

He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.

This is totally disrespectful. This was witnessed by my daughter. My mother had told me about things like this going on but I put it down to my mom's dementia.

well (if that's the outcome) by the atmosphere of the friendliness and caring of all there. From all staff to the executive staff, all were putting themselves out to be helpful in all circumstances.

a better view of the outside, he was moved the next day. We are grateful to everyone at the home for making us feel confident in his care and wellbeing.

provided magic painting books and a painting by numbers book. We try to do a bit with him which he loves but given only half an hour to visit there isn't time to do much. Perhaps he could have some help as his activity. Also, our adult grandchildren could be allowed to visit him as they haven't seen him for over two years.

I spoke to my father, he always paid special mention to the staff and how well they looked after him. Occasionally, he would hang up as his breakfast turned up. Never get between a man and a good breakfast sandwich! I would like to thank all the staff that looked after my father. I occasionally got to speak to them before talking to my father and always had lovely chats. They even went above and beyond when I managed to send a hamper to a house next door to Eversleigh. They were able to retrieve the hamper. Although I never got to visit my father at Eversleigh, they could keep me connected to my father during his time there! Thank you all!

or in pain, it was very comforting to know my father was in safe hands who always made sure he got the care he needed. I was always able to make video calls on a regular basis with the help of the care staff. He always enjoyed chatting with the staff and always praised them on the calls and how good the food was. When I did get to visit the centre, it was very clean with beautiful gardens.