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Care Home Owned by Central England Healthcare in West Midlands

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Central England Healthcare in West Midlands

Only the locations & reviews in West Midlands for Central England Healthcare are showing below.

View the details of all 6 locations (with 301 reviews) owned by Central England Healthcare

Central England Healthcare Locations in West Midlands (1)

 - Browse 1 Care Home owned by Central England Healthcare in West Midlands
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Eversleigh Care Centre
52/62 Albert Road, West Park, Wolverhampton WV6 0AF 
9.2 64 reviews
Eversleigh Care Centre, Wolverhampton, West Midlands
"Although my uncle wasn't here long I must say how kind and helpful the staff were in looking after him in his final days, as I know how…"   Read all 64 reviews
  • from £1,200 / week
  • 84 Rooms
Location Type Care Home

Eversleigh Care Centre is located in a residential area in West Park in Wolverhampton and has good rail and road links to the nearby M54 and A41. The care centre is ideally situated for local ... Read more about Eversleigh Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Central England Healthcare Reviews in West Midlands (64)

9.2

Central England Healthcare has a Group Review Score of 9.2 (9.248) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Central England Healthcare must have a Review Score.

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Review of

Eversleigh Care Centre

from David K (Nephew of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my uncle wasn't here long I must say how kind and helpful the staff were in looking after him in his final days, as I know how hard and difficult this work can be but once again thank you to you all for looking after my Uncle Aubrey!!
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreThank you for taking the time to leave such a kind review. We are very sorry for the loss of your Uncle.

Although his stay with us was short, it was a privilege for our team to care for him during his final days. Your thoughtful words about our staff mean a great deal, as they work very hard to ensure that every resident is treated with dignity, compassion, and kindness.

We are grateful that you shared your experience, and we will be sure to pass your thanks on to the team.

Our thoughts are with you and your family at this difficult time.
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Review of

Eversleigh Care Centre

from Kimberley L (Granddaughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care facility is exceptional. It provides excellent support for my grandfather and effectively addresses his specific requirements. The staff are commendable, and the facilities are outstanding.
Reply from Jennifer McAdam, Office Manager at Eversleigh Care CentreThank you so much for your kind and thoughtful review.

We truly appreciate you taking the time to share your positive experience with our care home. Your feedback means a great deal to our entire team, who work hard every day to provide compassionate, high-quality care.

We're very grateful for your support and trust.
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Review of

Eversleigh Care Centre

from C P (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad, who has dementia, moved into Eversleigh in January 2026 and we couldn't be happier with his care. From the initial visit, to settling Dad in and his ongoing care, everyone has been welcoming, friendly and open. Dad is safe and happy, which is a huge relief to all the family. Dad really enjoys
the food, the activities and the interaction with all the staff. He has a lovely room, which is always clean and tidy. Our thanks go to everyone at Eversleigh.
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreWe sincerely appreciate you taking the time to leave such a lovely review.

Knowing that you feel confident in the care we provide means everything to us.

It is our pleasure and honor to look after your loved one and support your family.
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Review of

Eversleigh Care Centre

from Lisa L (Sister of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A family member is resident in the eversleigh from February 2025 as his dementia left us unable to provide the care he needed. The home is clean and welcoming and I have been satisfied with the care given!
Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care CentreThank you for your kind words.

WE appreciate you taking the time to write a review.
WE hope to continue providing really good care for your father.
Regards Gaynor
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Review of

Eversleigh Care Centre

from Julie C (Wife of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident for a few years. The team at Eversleigh are really friendly, caring and will always try to quickly solve any issues that arise.
On Christmas day I was able to have Christmas lunch in the dining room with him. All the staff there on the day put themselves out to make
it special for us, which we really appreciated.
Special mention to the activities team. My husband is in bed the majority of the time but they always go to see him to include him in activities. As he spends a lot of time alone they really break up his day. For Christmas and Birthdays they always make the day special for residents.
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreThank you for your lovely comments - they have been passed on to the staff.
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Review of

Eversleigh Care Centre

from Dawn W (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting a loved one in a care facility is probably the hardest saddest decision a family have to make. Mom has advanced dementia and needed specialist care. All the staff at Eversleigh are caring, kind, supportive. Mom is happy there she gets involved in all activities provided by staff. They keep us
as a family informed and involved and are always welcoming whenever we visit. Nothing is too much trouble. Knowing mom is happy and being looked after in a caring way means everything to us. Our visit are quality time spent with mom. I can't thank all the staff enough
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreThank you for your positive feedback.

We are always happy to support families and know how important it is to stay connected and informed, and we remain committed to providing that level of support.
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Review of

Eversleigh Care Centre

from K B (Sister of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has lived here for nearly 2 years and he is very happy. He loves all the meals and he likes all the staff. They are very nice and very helpful. The home is clean and kept repaired and uptodate.
As long as my brother is happy there I am happy.
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreThank you so much for your lovely review and for sharing your experience.

We're delighted to hear that your brother has been happy with us over the past two years. It's wonderful to know he enjoys the meals and feels comfortable with our team - we know how important those everyday details are in making somewhere truly feel like home.

We're also pleased that you've noticed the cleanliness and upkeep of the home. Providing a safe, welcoming, and well-maintained environment is very important to us.

Most importantly, knowing that your brother is happy means everything.

Thank you for your trust and continued support - it truly means a great deal to us.
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Review of

Eversleigh Care Centre

from B H (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom has been at eversleigh about 18 months,she has dementia, very pleased with the care,friendly, nothing is too much trouble, update us how mom is doing,any issues, would recommend, nice that you can visit any time of the day
Reply from Victoria Scott-Ison, Office Manager at Eversleigh Care CentreThank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us.

We're so pleased to hear that you're happy with the care your mom has received over the past 18 months.

Supporting residents living with dementia, and ensuring their families feel informed and reassured, is incredibly important to us. We believe open communication is key, and we're always happy to provide updates and discuss any concerns.

It's wonderful to know you feel welcome to visit at any time - maintaining those close family connections is so important. Thank you again for your recommendation and for trusting us with your mom's care.
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Review of

Eversleigh Care Centre

from M E (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault Eversleigh they have been a great support for us, & my dad is happy here. Always on hand when you call or visit. Staff are all very friendly & helpful. Access is secure. Able to make Dad's room feel like home.
Reply from Jennifer McAdam, Office Manager at Eversleigh Care CentreThank you so much for your kind words and for taking the time to share your experience.

We're truly pleased to hear that your dad is happy here and that you've felt well supported by our team. Being available when families call or visit is very important to us, and we're glad this has made a difference to you.

It's also lovely to hear that you've been able to make your dad's room feel like home - creating a comfortable, secure, and welcoming environment for both residents and their families is always our priority.

Thank you again for your trust and support. It means a great deal to us.
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Review of

Eversleigh Care Centre

from Julie M (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom is a resident in Robinswood. She is happy and content living there and that is due to the wonderful care she receives from all the staff. From the department managers, carers, cleaners and laundry ladies, all are a credit to the home.
Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care CentreThank you for taking the time to send a review. it was a pleasure to nurse your dad and take care of him. Your kind comments will be passed on the the staff.
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Review of

Eversleigh Care Centre

from J C (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and management treat everybody with good care. They are all very caring and helpful.
Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care CentreThank you for your kind words. It is a pleasure to look after your mom she is a special person. Thank you for all your support. Your kind words will be passed on to the care team.
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Review of

Eversleigh Care Centre

from G H (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was treated with the utmost respect and dignity during the three months he spent at Eversleigh Care Centre until his sad passing. Nothing was too much trouble for the friendly care team. He was always looked after. With a special mention to the night shift who were all very professional and
understanding throughout the last hours that he spent with us.
Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care CentreThank you for your review. It was our pleasure to look after your father. We appreciate feedback from relatives. This will be passed to the staff. Thank you
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Review of

Eversleigh Care Centre

from Helen Z (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dads illness is progressing whilst receiving palliative care. During this time the staff at Eversleigh Care Centre are treating my dad with excellent care and also maintaining his dignity through their sensitive approach. I am always informed of changes in his needs and also when I visit I am treated
with a welcoming, caring and understanding approach by unit managers and carers. They all have a lovely approach with dad too and things are always actioned promptly.
Reply from Gaynor Dingley-Smith Dingley-Smith, Home Manager at Eversleigh Care CentreThank you for your kind and heartfelt words regarding your father's care at Eversleigh Care Centre. It was truly a pleasure and an honour to have him with us.We deeply appreciate your support and involvement during his time with us, especially as he was preparing to leave. We are so sorry for your loss - please accept our heartfelt condolences.Your father will be fondly remembered for his kindness and the wonderful person he was.With warmest regards,The team at ECC
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Review of

Eversleigh Care Centre

from J D (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Unit managers 10/10. Activities coordinators 10/10. Handful of carers 10/10. The majority of carers are 10/10. One carer 1/10. Rooms - why not cleaned regularly - pleasant cleaner. Food, a handful of meals were nice, a few were just about adequate. The majority of the food is below par. Chips with cheese
grated on top of the smallest baked potato with a teaspoon of cheese, watery, tasteless soup, and cake, cake, dry cake and cake, too much cake. I wonder what the nutritional value of meals is. Management below expectations. Beaker cups need a good clean.
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Review of

Eversleigh Care Centre

from K S (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved here in January 2024, aged 93, and has found a new lease of life. The staff are fantastic - special shout out to the care team. They are so caring and proactive in tapping into dad's interests and encouraging him to join in activities. We're currently at the D-Day sing-along and there couldn't
have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.
Reply from Annu Joshi, Office Manager at Eversleigh Care CentreThank you so much for the lovely review. All our team take pride in looking after and caring for the residents. Activities always encourage residents to take part in any activities in the home. I will pass your lovely comments on to our team.
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Review of

Eversleigh Care Centre

from J V (Husband of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this home for five months, the staff are very friendly and the food is very good, no complaints so far!
Reply from Julia Hitchcock, Home Manager at Eversleigh Care CentreThank you for review. We strive to provide excellent care at all times and appreciate feedback from relatives and service users.
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Review of

Eversleigh Care Centre

from J Y (Wife of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is looked after very well in every way. Our little problem is that not enough incontinence pants. He seems to have gone from pullups to tabs and now just pads (not his size).
Reply from Courtney Jarvis, Office Manager at Eversleigh Care CentreThank you for your lovely review; we are glad you are happy with the care your Husband receives at Eversleigh. Hopefully, your concern will be sorted out soon; you can always call us on 01902 426323 if needed.
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Review of

Eversleigh Care Centre

from P T (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been pleased with the care that Dad receives, he always looks clean and tidy and always seems very content. Dad enjoys his meals provided and eats very well and drinks plenty. All the staff are friendly and professional and look after Dad well. Visiting is now very easy and unlimited
on time.
Reply from Julia Hitchcock, Home Manager at Eversleigh Care CentreThank you for the kind words in your review. We always pride ourselves on providing a high standard of care and appreciate your acknowledgement of this.
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Review of

Eversleigh Care Centre

from Hannah P (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be happier with Eversleigh Care Centre-it felt like home from our first tour. Mum was in Memory Suite and all the team were fantastic. Mum was cared for with dignity and kindness all of the time. In the final 3 weeks of her end-of-life care, my sister and I were able to stay as much and
as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.
Reply from Paul O'Grady, Development and Delivery Manager at Eversleigh Care CentreThank you so much for your kind words. it was an honour to meet your mother and a pleasure to meet her family. I will share your lovely comments with the team who will be very happy.
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Review of

Eversleigh Care Centre

from N B (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad was there three weeks and was unhappy. He hated the noise, the food, the tea and the squash. Accommodation was unsuitable for a mobile person. He said he was told off for walking outside his room and had little space to move inside his room. Staff seemed too busy to spend time with him or chat.
He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.
Reply from Paul O'Grady, Operations Director at Eversleigh Care CentreI am very sorry to hear of your experience at Eversleigh Care Centre. It is clear that our home was not the right place for your father and could not meet his needs. We had not received accurate information from the NHS hospital that arranged the discharge which was part of the reason we were unprepared. I also apologise that further issues were not resolved. We will take on board your comments and try to ensure that we are providing a good quality of service in the future.
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