Care Homes Owned by Central England Healthcare in Staffordshire

Understandably, the move was a very difficult and emotional time for both my mom and me, and initially she found the transition and settling-in period quite a struggle. However, I have been very reassured by the care, patience and support she has received from the team at The Heathers.

Moving a parent into residential care is never an easy decision, particularly after they have spent so many decades in their own home. The kindness, understanding and communication shown by Laura and the team at The Heathers have made what could have been an extremely difficult transition considerably easier.

I am very grateful for the care and support my mom is receiving and would like to thank everyone at The Heathers for helping her begin to feel settled and at home.

It was a very hard and difficult decision for Mom to move into Conifers. She has dementia and was unsafe in her own home. From the minute she arrived in May, all staff have been fantastic with her. If is hard knowing Mom is not living independently, but so welcoming and a huge worry lifted, knowing she is safe. She has met some lovely friends and is kept occupied by all the fantastic activities that Pinky organises for the residents.

Thanks again to all the staff.

Carers are lovely very kind and patient, the food always looks and smells wonderful. Management always have an open door for a chat if needed.

Brilliant home they looked after my uncle with respect and dignity the manager lesley and staff have been brilliant and done every thing to make sure my uncle is looked after and even us as a family always welcomed in the home.

Mum has been at the Old Vicarage for nearly a year now and I have to say that the care that she receives is second to none. All staff are friendly and know what mum likes and dislikes. They all go out of their way to make sure that her needs are met. From the minute I first stepped into the home to see if it was a good place for mum , I have been more than satisfied with everything it offers. Having to make the decision to move your parent into a home is a very difficult one and I am very happy with the choice I made. The home is very supportive to their residents and their families. They keep you updated with everything that is going on and involve you in the care planning. I feel reassured that mum is happy and well cared for and this gives me the chance to be her daughter again and not just her carer. I am always made to feel welcome when I visit and any questions I have are always answered. Lesley the manager is amazing and all staff appear happy in their roles. Highly recommend

Mom moved from another care home a year and a half ago as we were not happy with her care. We visited The heather's and already the atmosphere was so different, so warm and welcoming and I could see the residents were very content. Mom is bed bound with Alzheimer's/dementia so she doesn't move around the home but her care is brilliant! The girls, both nursing staff and the cleaners are so lovely and always pop in for a chat. They take great care of mom and the way they communicate with her. You can see they really care and interact with all residents. Management are also great as are the kitchen staff. Nothing is too much to ask and any queries are answered. The home is always spotless and the meals are great! I can't recommend the home enough! Thank you for making my mom content and taking such good care of her :)

Our family member originally needed emergency respite care for a few weeks. The swift, professional, help and support provided by the admin team and manager gave us the confidence to choose the home for residential care. Our family member was made very welcome by everyone on her initial visit and we felt confident that she would be safe, reassured and cared for when we left her for the first overnight stay. Our family member has settled really well. Staff are compassionate, caring and approachable; the residents are treated with respect and dignity. The home is very clean and well maintained. We are kept up-to-date with care plans and any concerns. The staff know the residents really well and everyone works as a team. When visiting the environment is professional, calm and caring. The activities are well thought out and our family member gets actively involved when she wants to

There is someone around all the time , so if you need anything or need an update they are happy to help

The staff go above and beyond to ensure that the residents are well cared for and have plenty of activities to participate in. Living overseas, the peace of mind that we are provided with knowing that our mom is cared for is priceless. Thanks to everyone for your commitment to your residents.

Conifers is a friendly welcoming nursing home. My dad is washed and dressed every day. His room is always clean and tidy. The staff try very hard to include him in all the activities, which are varied, well planned and good fun. The sitting areas and dining room are clean and very comfy. The outside spaces are well maintained and very nice to spend time in. The staff have gone above and beyond to meet his needs I feel very happy and don't worry about my dad.

I like it, very nice. Staff nice friendly & good.

My mom has been a resident here now since April 2026. Staff are very friendly. Clean & comfortable place. Patients are very well looked after. Us as a family are happy with mom staying here.

Conifers has changed my Nan's life. At home, she was bed bound, never slept, sitting in bed all day and night in the dark with the TV blaring. Since moving to Conifers, nan has become engaged and so much more settled. The staff are fantastic, her room is clean and pleasant, she eats really well, she's made friends, and she is up and about. What we couldn't do for her at home, the Conifers team have done for her, and more. I trust them to look after nan, and that on its own is an incredible relief. To know that your loved one is safe and happy, is worth more than money can buy.

Mum is so well looked after. The staff are very caring and considerate to Mums needs , and she is very happy. Family can visit whenever we like, and get a friendly welcome from the Admin Team , Reception, and Catering staff.

You can call in anytime and stay will help you

I found staff, extremely pleasant and helpful. I'm not sure if my son is taking advantage of everything on offer (activities) as he is still aware of what is happening to him (unable to look after himself the way he could), he is finding it hard to recognise losing his independance. I am confident the staff will help him to overcome this.

Overall myself and my family are very pleased with the care my mother receives. The carers are pleasant and polite. Little touches mean a lot, such as some carers applying a little make up to mum or just coming in to give mum a hug because they know it means something to her. Anyone who is looking for a nursing home for their loved one need look no further as The Heathers is all they need.

Good

My wife has been a resident for almost five years. The care she has had has been exceptional. The staff and management are excellent. Highly recommended.

Wonderful care home with kind and dedicated staff. It gives me great peace of mind knowing. My parents are safe, comfortable, and well looked after. Thank you to the whole team for the compassion and support you show every day.