Care Homes Owned by Central England Healthcare in Staffordshire
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Staffordshire for Central England Healthcare are showing below.
View the details of all 6 locations (with 281 reviews) owned by Central England Healthcare
Central England Healthcare Locations in Staffordshire (3)
The Heathers
9.9
43 reviews
Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
"Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a…" Read all 43 reviews
Location Type Care Home
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after. The home provides care for older people, those living with dementia as well… Read more about The Heathers
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 47 Rooms
The Old Vicarage Nursing Home
9.6
30 reviews
751/753 High Street, Goldenhill, Stoke-on-Trent ST6 5RD
"Our experience with the home was excellent. The care given to our dad was kind, thoughtful, and with dignity. The home has a friendly and…" Read all 30 reviews
Location Type Care Home
The Old Vicarage Nursing Home is situated on the high street in Goldenhill, Staffordshire, to the north west of Stoke-on-Trent. The home is registered to provide personal and nursing care to people over the age of 65 years. It provides long stay,… Read more about The Old Vicarage Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 45 Rooms
Conifers Nursing Home
9.4
47 reviews
16-18 Johns Lane, Great Wyrley, Walsall WS6 6BY
"Over the last few years, my wife has had various falls and now dementia. The Conifers was recommended to us and my wife has stayed their…" Read all 47 reviews
Location Type Care Home
The Conifers provides short-term, long-term and respite care services (nursing, residential and palliative) for both men and women over 60. The Conifers is located in the village of Great Wyrley and is convenient for Cannock and Walsall. There is… Read more about Conifers Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 40 Rooms
- from £1,100 / week
Central England Healthcare Reviews in Staffordshire (120)
9.3
Central England Healthcare has a Group Review Score of 9.3 (9.338) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Central England Healthcare must have a Review Score.
Review of
The Heathers
from Patricia M (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Although my mom's stay here wasn't to be too long from the moment she arrived she seemed to relax and be at peace. I had moved her from a failing previous care home and they made us both feel welcome from the onset.
From Admin too care staff and handymen all were friendly and efficient.
On
the day of my mom's death the staff were so helpful and compassionate, they even cried with me as my mom passed over quite suddenly.
Reply from Tracey Burke, Home Manager at The Heathers
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Review of
The Old Vicarage Nursing Home
from Stephen B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our experience with the home was excellent. The care given to our dad was kind, thoughtful, and with dignity. The home has a friendly and homely atmosphere. All the staff could not do enough for us and Dad. The food is excellent him cooked, Dad loved it.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
The Old Vicarage Nursing Home
from Horace M (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very lovely nursing home very welcoming staff always went above and beyond in the care they gave we were kept well informed with all the information we needed, very clean and tidy, the management were always happy to help with any questions and queries in a fast and efficient way.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
Conifers Nursing Home
from John S (Husband of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the last few years, my wife has had various falls and now dementia. The Conifers was recommended to us and my wife has stayed their for several weeks for respite. I can honestly say, from the office staff to kitchen workers and the laundry lady, the lovely carers. it has helped myself recharge
my batteries for another few months. So all in all you would struggle to find a more friendly day to day caring home.
Reply from Amy Haughton, Office Manager at Conifers Nursing Home
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Review of
The Old Vicarage Nursing Home
from L D (Sister of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our 57-year-old brother was transferred to The Old Vicarage from our local hospital. We had a look around before we made our decision and were warmly welcomed by the nurse in charge and the team. Our brother received 10 weeks nursing care, a number of which encompassed end-of-life care. The whole team
were kind, caring and compassionate towards not only our brother but to us as a family and his friends too. It was an anxious time all round and the management took the time to listen and respond to our queries. We could not have asked for better care in his last few days when we remained with him day and night. We are truly grateful, thank you. We were aware of an activity programme but our brother was too poorly to participate so unable to rate.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
The Old Vicarage Nursing Home
from Paul J (Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very kind and support me with all my needs. I feel well looked after and safe. I would prefer to be at home but I cannot look after myself. I see the manager everyday and she checks that I have everything I need. The food is really nice, especially the cakes. My room is small but is ok.
I can put my photographs up.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
Conifers Nursing Home
from A R (Friend of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone has been welcoming and friendly. The staff seem as if they care and nothing is too much trouble.
The home has a lovely atmosphere.
The home has a lovely atmosphere.
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Review of
Conifers Nursing Home
from Linda M (Mother of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very happy using the Conifers Nursing Home my Mother had a week of respite there she was very well looked after all the staff were so kind to her during her stay.
Kind regards.
Kind regards.
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Review of
Conifers Nursing Home
from A B (Granddaughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our short experience with Conifers whilst our Nan was bought in for end-of-life care was full of kindness, honesty, and high-level care. The staff always made sure she was as comfortable as possible, treating her with dignity and respect. The girls made us feel welcome and helped us with my two-year-old
son who often liked to meet the residents. If paying, it's more expensive than other homes, so the cost is a little high.
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Review of
Conifers Nursing Home
from T A (Husband of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
From first arriving and signing in the fire register, the front of house administration office workers are all friendly and competent. Next port of call is usually the carers, cleaners and kitchen staff that I meet in the corridors, again all friendly and busy at their work. The senior nursing staff
are always helpful and competent, knowledgeable about my wife's care requirements and will take on constructive advice from myself who cared for her beforehand. My wife is happy with care she receives and hasn't a poor word to say for any of the regular staff. Her only complaint is the quality of care from agency workers who cover sick leave or absences, they are not well aware of the residents regular requirements.
Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home
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Review of
Conifers Nursing Home
from S D (Granddaughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for all the care and support. Nan's experience previously had an effect on her health and well-being.
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Review of
Conifers Nursing Home
from J G (Son of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mom has been in the Conifers for over 18 months now and the care is great and very supportive. The staff are welcoming, helpful, and friendly.
I get contact from the home if there are any problems with Mom, her care, or her physical health.
I get contact from the home if there are any problems with Mom, her care, or her physical health.
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Review of
Conifers Nursing Home
from J H (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident of the Conifers since June 2022. In the last 2 years, I have had no occasion to doubt that all her needs are met and that she is treated with kindness. In the last few months since Mum has been deteriorating the staff have gone out of their way to make sure she is comfortable
at all times. As she is nonverbal all her needs are second-guessed by the staff. I have nothing but good things to say about The Conifers.
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Review of
Conifers Nursing Home
from Sharon L (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Our dad was at the home up to Nov 23. We would have to constantly ask for him to be washed/shaved. He lost weight. The nurse was unapproachable, the management wasn't supportive. Dad had suffered a stroke and couldn't talk, walk or do anything for himself. He was put in front of a TV every day with
no stimulation. He ended up in hospital with Aspiration Pneumonia which according to the hospital was caused by him being rushed or not sat up during his meals. He should've also been prescribed anti-seizure meds but wasn't so went on to have seizures. He died at the home. It was only then when we felt the nurse's support. I have since found out the nurse was under investigation from the CQC for bullying of the staff, residents and relatives. I was shocked to hear the nurse had been allowed to work her notice during this time. I would like to say that the majority of the carers were excellent and the new office manager was also excellent. Please note my review is based on the time my dad was at the home.
Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home
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Review of
The Heathers
from Deborah B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum arrived at The Heathers still very poorly after several stays in hospital in the previous 6 months. Her experiences prior to this had been stressful but from the moment we arrived I felt we had her in the right place. Everyone welcomed us with smiles, and they were clearly a caring and dedicated
team. Everyone of the staff were there to help and all of them provided an outstanding service. On the day my mum passed away I was overwhelmed by the care and respect of the team. They are truly a special bunch of people and deserve a high level of praise. There were so many people involved with my mum but from Management team to the Cook every one of them worked so hard and made sure that they met my mum's needs. The Heathers is a very special place, run by very special people helping families to achieve the very best of care for their loved ones. I cannot thank them enough!
Reply from Helen Cain, Office Manager at The Heathers
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Review of
The Old Vicarage Nursing Home
from K P (Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been here for a couple of weeks. The staff are very kind and help me. The home is beautiful and very clean. I am happy here.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
The Old Vicarage Nursing Home
from John M (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with all the staff and the home.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
The Old Vicarage Nursing Home
from Violet F (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam went to The Old Vicarage in her final week of her life. I’m a gypsy who lived in Goldenhill all my life our family came night and day to be with my mam in her final days. I stayed with my mam the staff went above and beyond nothing was too much trouble for them. I could not possibly thank the
staff enough, the home had a beautiful homely feeling to it. All staff deserve medals for being so kind to everyone who came through their door. Best care home I've ever been in, beautiful friendly staff they couldn't do enough for all my family to help us deal with the loss of my mam. I will be going in this week thank you all so very much. Best of the best.
Reply from Lesley Forrester, Home Manager at The Old Vicarage Nursing Home
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Review of
The Heathers
from D P (Granddaughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We are happy my nanna is in this care home considering the friendly and caring staff, open to any of your requests and happy to help. The room is good and although my nan doesn't use them the lounges are nice!
Reply from Tracey Burke, Home Manager at The Heathers
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Review of
Conifers Nursing Home
from A P (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Having had several conversations with different management it still appears that communication between staff is being, or should I say ignored. The food is a concern, both the quality of meat, but more worryingly meals served cold, more often than not. Within the resident's room folder, there is a copy
of set menus over a 4-week period, it reads okay, reality is far different.
The recent rating by CQC is in my opinion correct. Several improvements have been made but nothing is consistent. Lots of basic training needs revisiting frequently, reviewing the practice by management. On the positive the majority of staff are cheerful and do respect the residents.
The recent rating by CQC is in my opinion correct. Several improvements have been made but nothing is consistent. Lots of basic training needs revisiting frequently, reviewing the practice by management. On the positive the majority of staff are cheerful and do respect the residents.
Reply from Amy Haughton, Office Manager at Conifers Nursing Home
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