What types of Care is Conifers Nursing Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Conifers Nursing Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Conifers Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Conifers Nursing Home to the centre of Walsall?

5.5 mile(s) as the crow flies, distance by road may be significantly further.

Conifers Nursing Home, 16-18 Johns Lane, Great Wyrley, Walsall, Staffordshire WS6 6BY

Review from John S (Husband of Resident) published on 19 December 2024 Submitted via Postal Card • Report

Overall Experience

Over the last few years, my wife has had various falls and now dementia. The Conifers was recommended to us and my wife has stayed their for several weeks for respite. I can honestly say, from the office staff to kitchen workers and the laundry lady, the lovely carers. it has helped myself recharge

my batteries for another few months. So all in all you would struggle to find a more friendly day to day caring home.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review. We will pass your kind words on to the staff. Kind regards.

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Review from A R (Friend of Resident) published on 29 August 2024 Submitted via Postal Card • Report

Overall Experience

Everyone has been welcoming and friendly. The staff seem as if they care and nothing is too much trouble.
The home has a lovely atmosphere.

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Review from Linda M (Mother of Resident) published on 27 August 2024 Submitted via Website • Report

Overall Experience

We were very happy using the Conifers Nursing Home my Mother had a week of respite there she was very well looked after all the staff were so kind to her during her stay.
Kind regards.

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Review from A B (Granddaughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

Our short experience with Conifers whilst our Nan was bought in for end-of-life care was full of kindness, honesty, and high-level care. The staff always made sure she was as comfortable as possible, treating her with dignity and respect. The girls made us feel welcome and helped us with my two-year-old

son who often liked to meet the residents. If paying, it's more expensive than other homes, so the cost is a little high.

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Review from T A (Husband of Resident) published on 26 July 2024 Submitted via Website • Report

Overall Experience

From first arriving and signing in the fire register, the front of house administration office workers are all friendly and competent. Next port of call is usually the carers, cleaners and kitchen staff that I meet in the corridors, again all friendly and busy at their work. The senior nursing staff

are always helpful and competent, knowledgeable about my wife's care requirements and will take on constructive advice from myself who cared for her beforehand. My wife is happy with care she receives and hasn't a poor word to say for any of the regular staff. Her only complaint is the quality of care from agency workers who cover sick leave or absences, they are not well aware of the residents regular requirements.

Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home

Thank you for your positive feedback. I will ensure this is passed onto the team.

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Review from S D (Granddaughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

Thank you for all the care and support. Nan's experience previously had an effect on her health and well-being.

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Review from J G (Son of Resident) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

My Mom has been in the Conifers for over 18 months now and the care is great and very supportive. The staff are welcoming, helpful, and friendly.
I get contact from the home if there are any problems with Mom, her care, or her physical health.

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Review from J H (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident of the Conifers since June 2022. In the last 2 years, I have had no occasion to doubt that all her needs are met and that she is treated with kindness. In the last few months since Mum has been deteriorating the staff have gone out of their way to make sure she is comfortable

at all times. As she is nonverbal all her needs are second-guessed by the staff. I have nothing but good things to say about The Conifers.

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Review from Sharon L (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report

Overall Experience

Our dad was at the home up to Nov 23. We would have to constantly ask for him to be washed/shaved. He lost weight. The nurse was unapproachable, the management wasn't supportive. Dad had suffered a stroke and couldn't talk, walk or do anything for himself. He was put in front of a TV every day with

no stimulation. He ended up in hospital with Aspiration Pneumonia which according to the hospital was caused by him being rushed or not sat up during his meals. He should've also been prescribed anti-seizure meds but wasn't so went on to have seizures. He died at the home. It was only then when we felt the nurse's support. I have since found out the nurse was under investigation from the CQC for bullying of the staff, residents and relatives. I was shocked to hear the nurse had been allowed to work her notice during this time. I would like to say that the majority of the carers were excellent and the new office manager was also excellent. Please note my review is based on the time my dad was at the home.

Reply from Anna Whitehouse, Home Manager at Conifers Nursing Home

We apologise that we did not meet your requirements at the time. However, since I have been in post, I am working to ensure we have a skilled and organised team.

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Review from A P (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

Having had several conversations with different management it still appears that communication between staff is being, or should I say ignored. The food is a concern, both the quality of meat, but more worryingly meals served cold, more often than not. Within the resident's room folder, there is a copy

of set menus over a 4-week period, it reads okay, reality is far different.
The recent rating by CQC is in my opinion correct. Several improvements have been made but nothing is consistent. Lots of basic training needs revisiting frequently, reviewing the practice by management. On the positive the majority of staff are cheerful and do respect the residents.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your time and for leaving us a review, I'm very sorry about your experience. I have passed your concerns onto the management team and if you would like to come and discuss with senior…read more

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Review from Michelle A (Daughter-in-law of Resident) published on 5 April 2024 Submitted via Postal Card • Report

Overall Experience

Absolutely cannot fault the care and empathy given to my father-in-law and ourselves. It was a very short stay; however, he was so well looked after by the staff members and nothing was too much to them. Would recommend it to everyone. It is the staff that make the home so very welcoming and who actively

go above and beyond for the patients as some are not easy to deal with.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review. We will pass your kind words on to the staff. Kind regards.

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Review from Graham B (Son of Resident) published on 15 February 2024 Submitted via Postal Card • Report

Overall Experience

The care was excellent. The staff were excellent. I would highly recommend this home to others and have done. Communication was at times not great, we could have known that items were needed ie toiletries, new cloths (due to weight loss) sometimes we weren't made aware of incidents (small medical/dental

issues). All of this has improved over time though. The last three years have been pretty good.

Reply from Theresa Ingram-Gettins, Home Manager at Conifers Nursing Home

Dear Sir,
Thank you for your review. And thank you for pointing out how the home is improving. I will strive to ensure this continues. I wish you all the very best in the future.

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Review from H L (Wife of Resident) published on 7 September 2023 Submitted via Postal Card • Report

Overall Experience

We were very pleased with the running and the care. They always treated my husband with dignity and respect at all times. Couldn't have wished for him to have been in a better nursing home. Thanks to them my husband is back home.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for your kind words, it was certainly a pleasure to look after your husband and also to see you and the family visiting. We are happy to know you were satisfied with the care here at…read more

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Review from Andrew L (Son of Resident) published on 2 August 2023 Submitted via Postal Card • Report

Overall Experience

Following a stressful time in hospital (including Covid), my dad needed rest and care to get him ready to come home. He was treated well and with dignity and the nurses were very caring.

Reply from Amy Haughton, Office Manager at Conifers Nursing Home

Thank you for your kind review, we are glad that you felt that your dad's needs were met with dignity and high standards of care.
We will pass your kind words on to the staff.
Kind regards.

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Review from David G (Relative of Resident) published on 17 July 2023 Submitted via Postal Card • Report

Overall Experience

I don't live locally so I am unable to visit my relative as much as I would wish but the staff and management keep me well-informed which is a great comfort to me and communication with my relative is excellent. I have found all staff to be friendly, efficient and caring. My relative is very happy at

Conifers and the care support given to him is excellent. Many thanks to all the staff and management for all they do.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you, we are delighted you are satisfied with the care and communication of your loved one.

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Review from Susan D (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Website • Report

Overall Experience

Where do I begin, I don't feel I have to worry about Dad being safe, well looked after, clean, and fed. The Conifers have a homely warm feel to them. The staff are caring and considerate. I would highly recommend the Conifers Nursing Home to others who want good care for their loved ones.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Hi Susan,
Thank you for a lovely review. We are happy to know you are happy with the care delivery.

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Review from Ron M (Husband of Resident) published on 16 May 2023 Submitted via Postal Card • Report

Overall Experience

Professional, personable and understanding of difficult circumstances. Doing 'extra' to support the resident's attitude which cascaded from the management through all of the team.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for your kind words. It was a pleasure looking after your dear wife.

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Review from Elizabeth R (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report

Overall Experience

Amazing advice and care. My mom came after being neglected by a previous care home. Following hospital intervention, she has settled back into her old self with the support and care of all staff. Forever grateful. My mom came in dehydrated, unable to eat or communicate and unable to walk. She is now

doing all these things and has a great quality of life living here.

Reply from Mindhi Kaur, Office Manager at Conifers Nursing Home

Hi Elizabeth
We are delighted to know Mum is finally settled, this means a lot to us and I will be sure to share this review with the staff.

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Review from Robert N (Son-in-law of Resident) published on 23 January 2023 Submitted via Website • Report

Overall Experience

I have recently lost my mother-in-law who was a resident of Conifers Nursing Home. She had Alzheimer's disease dementia and had been deteriorating gradually due to her illness. She had been cared for wonderfully at the nursing home and had enjoyed her time there prior to her sudden downturn.
It is

a terrible illness to watch take hold of your loved one but the care, consideration and professionalism of this home made it much easier for us to cope. Knowing she was being cared for so well was a boon to the whole family and the home policies during Covid19 have been exemplary.
We would heartily recommend Conifers Nursing Home to anyone who wishes their loved one to be cared for with dignity, consideration and professionalism and we cannot thank them enough for their kindness and consideration to her and to our family.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Dear Robert,
What a beautiful review, thank you so much for your kind words. I have already shared your message with the staff and they gathered around the staff board to read this, I told them this…read more

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Review from Paul S (Son of Resident) published on 9 January 2023 Submitted via Website • Report

Overall Experience

Thanks so much to everyone at The Conifers, we were so lucky that social services allocated my mum to this home, under extremely difficult circumstances on Christmas Eve of all days! As soon as we went inside it was immediately obvious how clean and comfortable it looked. Mum settled in very quickly,

despite her Alzheimers, and water infection, which can usually upset her if things change. But I've got to say, the staff here are incredible and I'm so, so grateful to know she's cared for and loved as if she's one of their family. Having visited a number of care and nursing homes, I say this is at the top of my list. Well done all of you and a huge thank you.

Reply from Mindhi kaur, Office Manager at Conifers Nursing Home

Thank you so much for a lovely review, reading this means a lot to us. Our staff work extremely hard to ensure your loved ones receive the best care and it takes a few kind words from relatives,…read more