Eversleigh Nursing Home

Thank you Eversleigh.

Food is very good

Moved in during mid May, very welcoming. Staff very friendly and ready to do any tasks to make Mum comfortable. Chef asked what Mum likes. Laundry really well washed.

Very nice residents all seem to be happy and content.

My brother has been a resident at Eversleigh Nursing Home for a number of years and has always received excellent care and kindness both for his physical and mental health as well as understanding of his learning difficulties. The staff are always welcoming and pleasant and do their very best to make visitors to the home welcome at all times. The home always looks clean and I have never noticed any bad smells. My brother's room is always in good order and he receives a good variety of meals. He did have a feeding tube at one time because of a serious illness which it was later discovered was incorrectly diagnosed and the tube was removed. However, in view of this, care is taken by staff to ensure that his food is generally easy to digest and he rarely experiences any problems despite being 81 years of age.

I'm grateful for the support of the whole team during what can often be a lonely and sad time for relatives.

Mum seems to be very settled in the home and that's down to the lovely staff who care for her and keep an eye on her. We are always updated if there are any issues which gives confidence in their care. As mum becomes less and less communicative they regularly check on her which is good to see.

We are a little disappointed the long awaited refurb hasn't yet started, the tired appearance is the only thing that lets it down in my view. Hopefully it's still on the cards

The care and kindness shown to my mother is exceptional. The staff are attentive, compassionate and always treat her with dignity and respect. The home is clean, and in my opinion, very well run. We have complete pease of mind knowing she is in safe and caring hands.

My uncle is an 89 'pleasantly confused' person, who until last year, was very active with no red illnesses. His physical and, especially, mental decline has been dramatic. The care he has received at Eversleigh has been first class. All of the staff take time to talk and chat with him. Likewise, when I visit, someone always takes time to update me. I also get regular updates by phone. Staff also ensure his personal care is taken care of. Highly recommend.

I highly recommend this facility and can't thank them enough for the care and support they offered my aunt

As a visitor I find staff helpful and knowledgeable and very attentive to the needs of the residents.

Very happy with the care, attention and dedication. The staff are attentive and responsive and always on hand to discuss issues/problems. Any concerns are raised either in person or by telephone promptly and regular updates are provided.

Michelle, Office Manager has been particularly helpful when we experienced some issues with local authority funding. Michelle displayed considerable patience, humility and tenacity to help sort this and it made a difficult experience much more bearable.

I have no hesitation in recommending Eversleigh very highly.

Nan always looks presentable clean tidy.

On his arrival my father walked into this home himself, the lack of the most basic care was exceptionally worrying. My 82yr old mother had to visit daily she was so worried about him. With the support of social services we moved him to another care home approximately 9 weeks later, but unable to walk had to be transferred by ambulance. New care home got him mobile within days and a few weeks later he gained 9lbs in weight, was smiling and totally transformed!

The care, support, compassion and dignity provided to my mother is extremely good. Eversleigh staff are caring and kind, offering support on many levels. Her health needs are met and they engage with my mother with kindness. On numerous visits, I have observed staff interacting with residents, playing board games, dancing to music, craft activities and always with a smile.

I have made a written formal complaint and 4 weeks later not received a reply. The overall impression is that the home is friendly and compassionate. However, the care is poor and the staff not attentive and do not listen or respond to requests. The laundry system is poor despite £35.00 spent on name buttons. Laundry 'lost' dad's expensive personal duvet, clothes and towels do not come back. New socks were lost after a few days. Food at best is school dinners and stodgy, few vegetables and fruit offered.

Eversleigh House needs to be refurbished to bring up to date and that is planned to start soon. Don't let that put you off, the kind and efficient and loving care that my husband and I have received is so much more valuable than paint and carpet. The home has a lovely family feel, is always well staffed and the carers and nurses are all wonderful. There is love and kindness in the air and this makes things easier.

We are very happy with Eversleigh Care Home. From a visitor's perspective, the free parking is ideal and the security is very good. The staff are very attentive and friendly, always willing to explain and listen to a resident/visitor's needs. The food is always on-time and tasty and the two large rooms on the ground floor (lounge and dining room) are ideal for the residents. The whole place is very welcoming and warm, with lots of activities taking place throughout the year. Thank you to all at Eversleigh!

The staff all went the extra mile nothing was goo great or small to deal with. Not just my father all the residents were treated life family members. Your care home is built on the great staff you have and I cannot them rate too highly.